Nobody enjoys having to buy a new car - or dealing with car salesmen... but it was less painful…read morethan expected! Certainly is a one stop shop for sales, financing, repairs, etc.. Hope my car works for the next 30 years and that I never have to go back. If it doesn't I'd be open to returning! :-)`

I would strongly recommend avoiding Koons Tyson's Toyota's used car department based on my…read moreexperience today. I arrived with a specific vehicle already picked out, yet somehow it took them 35 minutes just to locate the car on their own lot. That should have been the first warning sign. Once they finally found it, I took it for a test drive and noticed a few issues. We discussed those concerns, negotiated the price, and ultimately agreed on a deal. From the very beginning, I was completely clear that I already had a pre-approved check from my bank and that I would not be financing through the dealership or discussing my APR. Despite that, the salesperson repeatedly pressured me to disclose my interest rate. I told him multiple times that my financing was already handled and that my APR was none of his concern. We finally settled on the numbers, they brought me the deal, and I signed it. Then, after all of that, the salesperson tells me I need to fill out a finance/credit application, claiming it was "company policy." Absolutely not. I had already told them repeatedly that I was using my own financing and had no intention of applying for credit through them. I was not going to hand over additional personal and financial information simply because they suddenly claimed it was required. So I got up and walked out. That's when things became even more ridiculous. The salesperson and the sales manager followed me outside and suddenly told me, "Oh, we can bypass that." Interesting. If it was truly mandatory "company policy" five minutes earlier, why did it suddenly become optional when I walked away from the deal? That interaction completely destroyed any trust I had in this dealership. Whether this was an attempt to run financing, collect financial information, or simply push me into their financing process, I found the entire experience shady, high-pressure, and completely unnecessary. And one final piece of advice if you're considering one of their used vehicles: bring an independent mechanic or get a pre-purchase inspection. A vehicle not having a check-engine light does not mean there aren't mechanical problems. The vehicle I drove had issues that deserved further investigation. Koons Toyota had a customer standing there ready to buy a vehicle with financing already secured, and they managed to turn a completed negotiation into a walkout because they wouldn't respect a very simple boundary. Terrible customer service. High-pressure tactics. A complete lack of transparency. I would take my business elsewhere.

Aria Moshrefi service advisor…read more Excellent. Full explanation of service required and estimated costs. Very helpful in making decision on repairs. Also prompt follow up in status of car. Tom Fox

Hands down best service I have ever gotten. Sam and Daniel were very friendly and super helpful…read more These guys know there stuff. I was in and out in no time! Glad I chose this location to get my Mercedes serviced at.

Car dealers get a bad rap, and for the VAST majority, rightly so. I have seen the tons of negative…read morereviews here, and I can only comment on my experiences. I leased a 2025 Charger Daytona. I dealt with the sales manager Tony. I contacted 13 different dealerships in the VA/MD area. Tony was the ONLY one who gave me "sane" pricing. Some other dealers were 2 to 3 times the price Tony quoted, for a car that was NOT moving off dealer lots. All dealers with 2024 models still on the lot quoted me higher prices than Tony quoted for his 2025. As I did not "need" but "wanted" this car, I was doing everything I could to get the price as low as possible. Tony was patient and worked with me on every crazy idea I had. His after sales support was also excellent. When my lease us up next year, I'll be seeing what great deal Tony can work for me again.

Avoid Koons Dealership - Deceptive Sales Practices with Leo and the Sales Manager…read moreI recently purchased a used vehicle from Koons dealership and was completely misled by the salesperson Leo and the sales manager. They specifically assured me that the car would pass Maryland state inspection despite the low tread depth on the tires, and they claimed I would easily get another 6,000-10,000 miles out of them. That turned out to be completely false. The vehicle failed inspection because of the tires, and I was forced to buy two new tires just to get it to pass. This was an unexpected and expensive surprise right after buying the car. It's clear they knew the tires were marginal at best and chose to lie to close the deal. Their priority is obviously making the sale, not being honest with customers. This kind of deceptive behavior is unacceptable. DO NOT BUY FROM THIS DEALER!

Very good treatment from Camila and JJ, great professionalism and no complications…read more 100% recommended.

I brought my 2022 Audi A4 to Audi Tysons Corner after multiple warning lights appeared, including a…read more"Drive System Malfunction" message and a check engine light. The vehicle was still driving normally. The dealership diagnosed fault code P016900 ("Incorrect Fuel Composition") and charged me approximately $229 for diagnostics. However, no physical fuel testing, fuel sampling, or injector testing was performed. The diagnosis was based primarily on electronic fault codes and clearing the codes. At the same visit, I was presented with a recommendation for a fuel injector service costing over $600. Later, during the consumer complaint process, the dealership stated in writing that there were no diagnostic indicators of injector failure and characterized the injector service as preventative maintenance rather than a repair tied to a confirmed defect. What concerned me most was that the dealership strongly implied poor or contaminated fuel was the issue while later admitting in writing that they do not perform fuel quality or contamination testing. Afterward: - the vehicle continued operating normally, - an independent mechanic later found no fault history, - and the vehicle passed Virginia emissions and safety inspection. I filed a complaint with Fairfax County Consumer Affairs. The county specialist handling the matter took the complaint seriously, requested additional dealership responses, and even asked the dealership to consider a refund or partial refund. The dealership declined. My concern is not that a fault code existed. Modern vehicles generate fault codes all the time. My concern is that conclusions and expensive recommendations were presented without confirmatory testing, while the actual diagnostic documentation did not demonstrate that the full Guided Fault Finding process outlined in Audi technical procedures had been completed. I encourage customers to ask detailed questions about how diagnoses are confirmed, what testing was actually performed, and whether recommended services are tied to verified defects or are simply preventative maintenance recommendations.

Nestled into the Dealer District of Tysons Corner (that's what I call it anyway - there are about…read morefour or five car dealerships right next to each other) you will find Ourisman Honda of Tysons Corner (no apostrophe in Tysons!) The staff here are friendly, and service is quick and efficient. I dropped off my car for a tire replacement, state inspections, and emissions testing around 8:30 AM and it was all done by lunchtime. The shuttle took me to and from my office. Kelvin was a friendly and helpful service advisor, and the shuttle driver was nice too. I like how on the report of services you need, they distinguish between things you urgently need and work that you should have done but isn't urgent. It's all very convenient, with availability by text, phone, and online. Very helpful for people who work during the day and can't stand by a phone waiting for a call that may not come for a while. And they're open Saturdays, with good long hours. That's very helpful too for those who work Monday-Friday. It may be more crowded on Saturdays, I can't say since I didn't go on a Saturday. The website to set up an appointment is a bit clunky as not all types of appointments are listed (they don't have tire replacement/repair, which I'd think is pretty common) but there's a box to explain in detail what your issue is, and the staff listen to you and talk to you when you arrive. As is typical of dealerships in this area, where space is at a premium and very expensive, the procedure to get in and out can be kind of tight, but it's better and more efficient than most around here so I can't really complain about that.

I dropped my Honda off for service. Ask technician to check front tire due to low tire pressure…read moreindicator. When I picked it up, they said there was no problem. Today the light is back on, I called the service department, the service technician would not return calls nor with the manager confirm they had actually checked to see if there was damage to the tire. I recommend going somewhere else for your service.

Hats off to Carlos Coreas and his Service Department team at Stohlman Subaru…read more My 2025 Outback was suffering from a recurring parasitic drain of the battery. The Service Department of the dealership I'd bought the car from sends you into voice mail hell, promising a return call that never occurs. After two consecutive days of requiring jump starts, the car was trucked to the nearest Subaru dealership - Stohlman on Route 7 in Vienna. Carlos and his techs worked diligently to determine and rectify the root cause. I was kept well informed throughout the process. They were at all times professional, courteous and communicative. I cannot recommend him/them highly enough. As for that other non communicative dealership from which I bought the car, that will be a Yelp review for another day.

Mr.Lee actually thanked me for insisting that my car be inspected for a iSight problem I was…read morehaving, even though he removed the residue on my windshield that was probably contributing to the problem; the battery was having an issue. So, they replaced it. This was the day before Thanksgiving, & they had to go across town to get me a new battery. I was traveling to visit family. I felt much safer, on my return trip!

I walked in with two bum keys. I was thinking that it was going to cost me an hour leg and I would…read morehave to wait for days or hours. Sam kang and one of the other reps whose name I didn't get unfortunately who was very nice. Took my keys and gave them back to me in less than 15 minutes! And they both work I cannot believe it. Thank you so much stohlman Volkswagen!

I would give more stars. My VW convertible car's engine light came on when I was out of state…read more Stohlman's went out of their way to make an immediate appointment for me. Of course when I got there the engine light was suspiciously silent. However they ran diagnostics and sent pictures showing my breaks (which had been feeling off) were in need of repair. They fixed the breaks, changed oil, put in fluids and whatever else goes on with a check up. They recommended new tires soon. They finished all the work in one day!!! Picked me up about 30minutes away from the dealership (just six miles but you know-upper VA/DC traffic.) and charged me less than what I expected for the entire deal. Every single person from receptionists, to mechanics, to appointment staff to driver was kind and considerate. I am quite pleased. Dealers and car repair people are often maligned. Go to Stohlman, you will not regret it. I am soon moving up there part time. You can be sure I will return.

First, arriving at the dealership we encountered a salesman who had absolutely no idea what he was…read moretalking about. So bad he told us to "google" for basic information he should know about. After that encounter my husband and I decided to leave. But, before leaving, we saw one more vehicle we were interested in and got put with another salesman who happened to be great. So, if you really want a car at this dealership, ask to speak with one of their top salesperson or someone who knows what they're talking about for a good experience.

This is for GMC service especially Carlos and his minions. Liars. Frauds. Scammers. My GMC Acadia…read morehad 66,000 miles. I smelled exhaust and heard a rattling sound. Took it in, they told me both Catalytic converters needed replaced for over $4,000!!!. I know those typically don't need replaced until around 80-100,000 miles if at all. I asked if my extended warranty would cover it. NO, sorry they said. I asked if the warranty under FEDERAL law would take care of it. NO, sorry they said. I called B. S. and said I wanted my car back. They tried to convince me that I would not pass emissions, that is wasn't safe, etc etc etc. SO, I took it to another GMC dealership and guess what, it WAS/IS COVERED under my warranties!!!! THIS IS CRIMINAL. WHO was going to pocket my $4,000! I have all the paperwork proof and I'm willing to share it! I didn't trust them because I also went to them the year before for an oil change and inspection and the guy said your front brakes are really low and you should replace them for $900. I said gee that's funny because I just had new brakes put on last month at another shop! Liars. Frauds. Scammers. They think women are dumb and will just do whatever they say. But some women know better. Don't trust them and go elsewhere!!!!

My experience at FC Auto was exceptional from start to finish. Upon arrival, I was welcomed with…read moreprofessionalism, courtesy, and genuine care, which is increasingly rare in today's fast-paced world. The FC Auto team, particularly Bonnie E., truly stood out. Bonnie was fantastic to work with during the purchase of my 2021 Grand Cherokee Altitude, going above and beyond to ensure my vehicle was serviced promptly and thoroughly. The work was completed to an excellent standard, and the entire sales experience was stress-free, restoring my confidence in the industry. It was truly a 5-star experience! Mike C.

Went to look at a car was ready to buy and never have I been so unwelcome somewhere. When I first…read morecame in it seemed as if the person inside was surprised to have someone coming in. Car i came specifically for was just under a car cover and was told they couldn't remove the cover and i would have to return another day. Just seems sketchy looking at another Lamborghini in Chantilly too bad it's not the spec they have as i liked it more.