Car dealers get a bad rap, and for the VAST majority, rightly so. I have seen the tons of negative reviews here, and I can only comment on my experiences. I leased a 2025 Charger Daytona. I dealt with the sales manager Tony. I contacted 13 different dealerships in the VA/MD area. Tony was the ONLY one who gave me "sane" pricing. Some other dealers were 2 to 3 times the price Tony quoted, for a car that was NOT moving off dealer lots. All dealers with 2024 models still on the lot quoted me higher prices than Tony quoted for his 2025. As I did not "need" but "wanted" this car, I was doing everything I could to get the price as low as possible. Tony was patient and worked with me on every crazy idea I had. His after sales support was also excellent. When my lease us up next year, I'll be seeing what great deal Tony can work for me again. read more

Koons Tysons Chrysler Dodge Jeep Ram - Car Dealers Near Me - Vienna, Virginia

I bought a luxury 2022 Jeep Grand Wagoneer from the used car sales department here on July 29. The vehicle was delivered to me with a broken air conditioning system. Because I purchased an extended warranty at the time of sale, federal law under the Magnuson-Moss Warranty Act dictates that this vehicle carries an implied warranty and cannot be treated as an 'As-Is' sale--making the dealership fully responsible for fixing this pre-existing issue. Despite this, the general manager of used car sales, Felipe Portillo, completely lack's to respond or offer a repair solution. It is entirely unacceptable to ignore a customer who just spent a massive amount of money on a high-end vehicle. Their complete lack of accountability and absolute refusal to communicate after taking my money is shameful. Fix my A/C. read more

Avoid Koons Dealership - Deceptive Sales Practices with Leo and the Sales Manager I recently purchased a used vehicle from Koons dealership and was completely misled by the salesperson Leo and the sales manager. They specifically assured me that the car would pass Maryland state inspection despite the low tread depth on the tires, and they claimed I would easily get another 6,000-10,000 miles out of them. That turned out to be completely false. The vehicle failed inspection because of the tires, and I was forced to buy two new tires just to get it to pass. This was an unexpected and expensive surprise right after buying the car. It's clear they knew the tires were marginal at best and chose to lie to close the deal. Their priority is obviously making the sale, not being honest with customers. This kind of deceptive behavior is unacceptable. DO NOT BUY FROM THIS DEALER! read more

BUYER BEWARE! 0 stars. I bought a 2023 BMW 530 xDrive from Koons Tysons BMW and within 24 hours it failed Maryland inspection. BMW of Fairfax then found undisclosed suspension damage, aftermarket parts, and a leaking CV boot...all issues never disclosed and not covered by BMW warranty. Koons eventually agreed to cancel the sale, but this should've never happened. Get your own inspection...do NOT trust theirs. read more

Koons Tysons Chrysler Dodge Jeep Ram - Car returned! - Car Dealers Near Me - Vienna, Virginia

We drove about an hour from Waldorf to view a 2015 Jeep Wrangler Rubicon that we were seriously considering purchasing. Before making the trip, we specifically asked the sales representative whether there were any issues with the vehicle and were told there were none. We were also informed that the vehicle had recently been serviced. Upon arrival and inspection, we observed an active oil leak. At an $18,000 asking price, we expected the vehicle to be mechanically ready or at least for any known concerns to be disclosed prior to our visit. When we attempted to discuss pricing in light of the issue, we were told there would be no movement. The staff was professional, but the situation was disappointing given the time invested. Buyers should thoroughly inspect vehicles before making a purchase decision. read more

I've been coming to Koons since 2020 and always have a solid experience, whether it's for service or sales. If you're headed to the service department, David and Taher are great -- super helpful and easy to work with. For sales and financing, ask for Jose and Noah. Great guys. read more

If i could leave a zero star I would. I came for a minor car repair, on a day recommended by my salesman, because "it'll only be 30 minutes". I have been here 5 hours and in the service center I see employees watching the World Cup... read more

From dealer to dealer I was mislead, taken advantage of and now ignored by my salesman Leo, GSM Patrick, and General Manager. BAD BUSINESS. I was misled into agreeing to a "pull ahead" lease deal under the impression that my remaining payments would be covered in order to transition into a new lease with the dealership. While I understood I would be responsible for standard wear and tear, as well as outstanding property taxes, I was not informed--verbally or otherwise--that I would incur a $932.72 early termination fee, or a $495 turn-in fee, despite leasing a new Jeep through the same dealership and financing company. This lack of transparency feels like a deliberate omission in order to close the deal. Had these fees been disclosed up front, I would have chosen to complete the remainder of my original lease rather than take on nearly $1,430 in unexpected termination charges. Instead, I feel deceived and taken advantage of by Leo and Patrick. I have made multiple attempts to contact the salesman, general sales manager, general manager, and client relations manager via phone and email with no response. This complete lack of communication is not only frustrating--it is unprofessional and unacceptable. I feel thoroughly disrespected by this dealership's management team and find this extremely disappointing from a publicly traded company. read more

STAY AWAY!!!! I purchase vehicles every 2 years or so, not lease, purchase, and this is by far the WORST experience ever! Never again! Koons is terrible! Can you say LEMON! They take no accountability and do not inspect their cars properly for the DMV before they sell them! I purchased a Jeep Cherokee on Wednesday. it failed MD inspection on Thursday. I returned the vehicle on Friday. Called on Saturday... with no response from the manager who promised to take care of everything...Called again on Monday afternoon, after 3pm, and found that they had not looked at the vehicle yet. Manager called me back, suddenly they looked at the car and told me that they would not correct the 2 issues that caused the vehicle to FAIL Maryland Inspection, stating Virginia and Maryland are not the same and we don't guarantee the car will pass any state but VA. That's bull! Every car I have purchased in my life, from VA dealers, they take the car through MD Inspection, which I did myself, and they make the necessary repairs for the vehicle to pass the inspection. In a nutshell...Don't Buy From This Dealership! Their customer service is awful! They do not value their customers, new or old. ( I purchased cars from other Koons dealerships). They kept telling me "we have guidelines..." When all he should've said was I'm sorry and we will take care of it...I literally drove it off the lot one evening, and it was back within 2 days with issues! read more

I've reviewed the dealership (sales department) about 3 years ago and said I would reserve full judgement until I've used their service department. Well, I've now used their service department a half dozen times, and I couldn't be more happy. Honestly, most people loathe buying a car and then having it serviced. So far, I'm really happy with my overall experience with Koons and would recommend them to anybody! My Jeep is a little over 3 years old and my warranty just recently expired (right when a covered item needed replacing). My service advisor on this visit is Taher and from the start he was straightforward and candid about the life of the battery and auxiliary battery for Jeeps. He said they both had to be replaced, but recognizing that the Jeep was just off warranty, he went out of his way to get me a more than fair deal on the parts and work. I would highly, highly recommend Koons, both for their sales and their service departments. They're the largest and apparently most successful dealership In the area and I can't help but think it's the way they treat people that keeps them on top! I know price has to be a major selling point when buying a car, and Koons is good on price compared to others in the area. BUT for me, it's the whole deal when picking a dealer. Price. Service. Customer appreciation. Koons has it all and they really should be your first stop when buying a new or used car or getting your current car serviced! read more

I've been a Jeep owner for many years and my chosen location didn't have the 4XE in the color I wanted so that's how I ended up here. This is the worst Jeep dealership in the DMV. Terrible customer service, not knowledgeable about the cars, low balled offers, and will try to charge you extra wherever they can. You have been warned. They will never ever in life get my business again and shouldn't get yours. If you respect your time, energy and your mighty dollar. Seek a different dealership. read more

Excellent service. Johnathan was our salesman and I absolutely recommend him. He was extremely knowledgeable about the vehicle we were interested in. He went above and beyond for us. The sales manager was great as well. Definitely recommend this dealership!! read more

Bought a new 24 Jeep Wrangler 4xe from these people on January 1, 2025. Really wanted the vehicle & got somewhat of a discount to start (b/c of the EV tax credit at the time, & the fact that the vehicle had sat on their lot for about a year). I got $9k in trade for a 16 Ford F150, that I felt should have been over 10k. But, I really wanted the Jeep. I got a little blinded by that (& they knew it). The salesman was weak. He was more concerned w/begging me to write him a good review because he had a bad one that was ruining his record. So then when they gouged me with all sorts of extra fees totaling over $5k in the end, I just went with it. When I went upstairs to do the final sign off, there were employees openly arguing (using profanity - not that I don't cuss at all, but: time and place) & the finance guy told me he hated the place & was about to leave. I should have walked out, but again... I really wanted the vehicle. After doing more research following my purchase, I figured that I probably should've saved about $2000 more than I paid. It needed an oil change (b/c it had been sitting for so long), they knew it but tried to push me out the door anyway. I made them change it. A ceiling head liner kept falling. I took it back twice, before I realized they were just using simple double sided tape (that kept failing) so I ended up fixing it myself. Then, I find out their title office screwed up the transfer of my title and tags. I ended up getting a letter from the DMV telling me they were going to suspend my license because of this. I contacted the sales office over & over and over again asking for help with this issue. They kept brushing me aside. It was finally solved in early April! I ended up having to go back to the dealership in person. The people I dealt with were condescending, as if I had done something wrong or as if I was stupid. In the end I met with their customer service director. After the title issue was finally resolved, I told her I was interested in knowing what Koons was willing to do to make things right with me. I was a repeat customer (had bought a used car there for my daughter a few years before - that I probably overpaid for too) & they had wasted a lot of my time with the title screwup. I NEVER heard back from them. Nothing - not a call, email, or card with and apology... Nothing. One would think they would send a letter, or $50 discount on your next purchase or a half price oil change, etc... but no, they just ignored me. Fast forward to November 2025... the Jeep Wrangler 4xe's are having all sorts of issues. There have been 4 recalls on the vehicle already, 3 that are active right now with no remedy. The vehicle is actually under a "do not drive advisory." I had asked the salesman about this when I bought it because I had read about previous recalls with the earlier models. He lied to me telling me those issues had all been solved and that the 24s and 25s had all new parts. I found out later. This was a total lie. Anyway, luckily I had read about these recall issues in October while looking through some Jeep forums that I follow. I saw these issues coming & I decided I wanted to get out while I could. My 4xe had 1 recall fixed & had an incident where a software update caused it to momentarily shut down - but other than that it had been a great vehicle. However, many of the things I read pointed to the fact that these things are total lemons! So my plan was to go back to Koons & give them another chance. I decided to give them an opportunity to make amends for the issues from my previous purchase & help me out b/c they sold me a lemon. So I started working a deal w/them. I was trying to trade the Wrangler 4xe for a Gladiator. Here's how it went down... 1) They made me a trade offer that was $4000 less than the one I eventually got at a different dealship. 2) The salesman called me while I was on my test drive as if I was driving it too long. 3) I wanted to transfer the extended warranty I purchased on the first vehicle. I was told in order to do this: I had to cancel it & that I would receive a check a few weeks later. Then if I wanted a warranty - I'd have to buy it while waiting for the check. The dealership I eventually purchased a vehicle from simply transferred the remaining warranty to my new vehicle. 4) The price of the Gladiator was $41,600. They brought me an offer sheet that said $42k+. The sales manager put an X next to where I should sign & pushed it across the table toward me (rude). When I questioned it, both the sales manager & salesmen wouldn't come off the lie. Couldn't believe it! Had multiple screenshots of the $41,600 price. It was at that point that I shook their hands, thanked them for their time & walked out. I ended up getting basically the same brand new Gladiator for less & got $4k more for the trade. Koons sales & finance are both horribly run. Unprofessional, dishonest, & rude. Glad I found Bayside CDJR in King George, VA. Friendly & fair. read more

Koons Tysons Chrysler Dodge Jeep Ram - Car Dealers Near Me - Vienna, Virginia

Koons buying BEWARE!! Do NOT Get service here GO somewhere else!!!! If you Value your car , need a warrant claim or Servicing your car !!!!!! I bought a Jeep 4/1/23 came back in for a warrant claim it took 1 and half years , 4 different visits , each time not listening, to the problem doing there own thing , each time causing paint damage , there service department is dangerously arrogant I was told "do me" by Caitlin Walko when I wanted to see if the work was done correctly , while I was there because it's a 2 hour drive to get to the dealership Of course iit wasn't done correctly t this time either the door was given to me disassembled still in the back seat scratches everywhere see pics , check the cameras if you need 2 Went to customer service - but Patrick Sullivan came in while I was waiting said he was with customer service , I looked him up after our encounter He is a actually listed as a general sales manager The first words from his mouth " you can go somewhere else " I said what? You didn't even look at my Jeep ? he softened saying " you can take your warranty claim anywhere we and others don't wanna do it " Didn't even try to talk with Jeep stated it's inspec?? But wouldn't give me the spec number? Which seemed odd I asked to make a compliant so he teamed up on me with service manager Calvin but using the same aggressive tone " it's good enough" Jeep is willing to warranty this issue , they made me feel it's he customers fault ? I have never felt so upset leaving a company I'm writing this to protect others who come in contact with these people read more

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I purchased a 2022 used car from Koons Tysons Chrysler Dodge Jeep Ram and it has been the worst car-buying experience I've ever had. Within 7 days, the internal operating system completely failed (no backup camera, no navigation, no safety features). Despite multiple visits to the dealership, I was never offered a rental and was left without transportation for weeks. I sent numerous emails and made over 15 calls -- not a single email was answered. When I would finally get through to a manager I was fed lines like "buying a used car means buying someone else's problems" and "should have bought the extended warranty" and I was constantly pushed back and forth between sales and service. Car needed $7,894 in repair costs -- on top of spending over $50,000 a week prior. Since purchase over a month ago, I've only had the car working in my possession for less than a week. This is not what anyone should expect when buying a vehicle from a Koons dealership. Lack of accountability, lack of transparency, and total disregard for the customer experience. They go from being your best friends prior to signing to your worst enemies after they get your money. Buyers beware -- Look elsewhere for your own sanity - literally every other dealership is probably better than this place. read more

Headache to deal with. Dishonest from the get go. Left me with barely enough to get home. Had no way to charge my car for several days. They do not answer their phone at all, had to drive in multiple times to have them correct problems with the vehicle that they caused, and even correct the vehicle title. Won't be returning. read more

THIS IS A SCAM HAVEN! THIS PLACE IS A MESS! THEY TAKE ADVANTAGE. You will never receive a call back. They will be all smiles to make the sale but as soon as you sign and leave then you are in the dust buddy. This place is a JOKE. Give them a call now and asked to be forwarded to the contract department or whoever manages that...They will put you on hold or transfer you until you hear a dial. This place needs to be shutdown. THIS IS FROM PERSONAL EXPERIENCE. THEY CANCEL ADD ON CONTRACTS WITHOUT YOUR PERMISSION AND WHEN THINGS HIT THE FAN...THEY WONT ANSWER. Good luck one your next vehicle but PLEASE save yourself from purchasing here. read more

We were in the market for an "Anval" gray 2026 Jeep Rubicon X. After a lot of research Koons TC had the best advertised price. We went to two other dealerships that couldn't touch the deal. We called to ensure the vehicle was there, Mr. Numair Ahmed answered the call. We actually called while sitting at another dealership on speaker in front of the salesperson. Numair had all the right answers, stated the Jeep was there, and the price online was the price. We drove an hour up and Numair met us with the Jeep sitting ready to be looked at. We were sold. Painless process, long, but that's the nature of buying a new vehicle. We agreed on the numbers and everything was set. The finance manager, Mr Anwar Hassan was great, no pressure no messing around straight shooter. Signed the paperwork and we were GTG. I'm not sure what the deal is with all the negativity, additional fees, no that Tax, tags, title, freight, something anyone's that knows anything about buying cars would know. Uniformed buyers cannot blame the dealership. Every deal has to be smart for both parties, that's the way it works. Everyone wins. I highly recommend this dealership, ask for Numair, he will make sure you're taken care of. These guys are great! We will be sending our friends their way. read more

Nobody never answers the phone been calling since Saturday. I brought 2019 Ram last week July 14 didn't realize one of LED headlights until late Friday been calling since Saturday July 19 to talk to somebody about it. And I traveled 3 hours away up there because I heard Koons have deals O'boy was I wrong. Kevin R. read more

I purchased a vehicle from out of state. I sent my state inspection to them to get the title and registration and license plates. I did not get any confirmation that they received the inspection certificate. Each time I called I did not get a call back. It has been over 3 weeks. I finally got word they would finish my paper work and get my plates to me, but it would be after my temp tags expired. I should not have to drive with out-of-state temp tags, so I pressed them and they said they might be able to get my plates to me sooner. read more

Their service department is friendly, organized, and exceptional. They are the best I've worked with.

My Jeep Wrangler failed an emissions inspection. I notified Koons of this and they said to bring it on in. I drove 45 minutes to get there and when I did, they looked confused and said they're not sure what is wrong. I explained to them I failed an emissions inspection, showed them them paper work, and they acted like they'd never heard of such a thing. They eventually told me to go somewhere else. I called the Service Center when I got home, and they apologized and told me to come back. I then drove back out there the next morning, and when I got there, they informed me that they don't have a certified emissions repair person, and they don't do that. I explained to them it is covered under warranty, as federal law says if the car is under 80k miles and 8 years of age, it must pass emissions. They didn't care and told me to go elsewhere again. When I got home, I spoke with the service manager and he didn't appear to understand my frustration of having to drive out there twice for nothing, or that they had zero interest in honoring the warranty. I'll never buy from this trash group org again! read more

Should have listened to reviews. Horrible customer service in sales and management. I went there to look at cars and trade mine in. Long story short, got a 2021 GMC to which I didn't even negotiate or haggle about price. I just needed a vehicle so I bought it. In the hurry and scurry of everything I didn't realize it only came with 1 set of keys. So the next day I emailed the salesman asking KOONS if they'd make me another set. This is literally no money to a huge company. Basically told me to go get one made myself. Then I wrote back that my keys don't work properly and asked what I should do, etc. I have YET TO HEAR BACK. I gave him a few days, nothing. So I decide to email all of the sales managers and the property manager. They have YET TO RESPOND. It's been weeks. read more

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My Jeep Grand Cherokee Overland V8 %.7L HEMI 2007 started stalling out while driving with freezing my steering wheel ( power steering ) and my brakes on the highway. This started after a service recommendation by Koons to change spark plugs which i have done. The service department have replaced since then 6 components in my car and 4K later the car still dangerously stalls out. Koons have done nothing about fixing my issue and have been nasty and told me to go somehwere else and that will no longer will accept my car for service. The WORST EXPERIENCE EVER in a delaership. No accountability never call back or answer calls. Did not care about my SAFETY or the SAFETy of others driving this car with that issue exisitng. I DO NOT RECOMMEND BYUYING OR SERVICING ANY CAR AT KOONS TYSONS VA. read more

I have a new technician Taher who has taken care of me the last two services. I forgot to coupon for oil service and he graciously came up with one for me. This team has been all over my Jeep Grand Cherokee, keeping it running top notch. Thanks Guys. read more

Buying a car can be super stressful especially in this economy. I found the car I wanted and reached out to my bank for financing thinking it would be easier to come in with a check in hand, but I was wrong. When I got to the dealership and looked at the 2024 Lexus GX 550 I noticed there were two cracks in the windshield. When we told the associate we wanted to buy this car we asked if the windshield could be replaced. The associate asked the manager and we were told yes but when we sat down the associate asked how we wanted to do financing and we stated we already have the check and we would like to stick with it. The associate then back tracked and said if you aren't going to use our financing they would not cover the windshield. When I pushed back and said I felt this was unethical the Associate then went to get Dwayne Ferguson. When Dwayne sat down he made us feel even more cornered and said "well we're replacing the windshield for you and if you scratch our back we will scratch yours". We were loyal to our bank and did not want our credit to be ran again but we were left with no choice. We then waiting another hour for the finance guy to come over and he said I didn't run your credit because there is no way we can get a better interest rate than the one you already received. Luckily they held up the end of the deal and agreed to replace the windshield. A week later we got the call we could drop off the vehicle to have the windshield replaced and it would only take 2-3 hours. No one called us after 5 hours so we called the store. Everyone we spoke too acted like they had no idea the car was dropped off. When we received a call back about 10 minutes later we were told the vehicle was ready and we could come pick it up. We arrived at the shop about 40 minutes later because it is a drive from our house especially during school pick up for our daughter. When we got to the shop we were advised the vehicle was not ready and it would be another 40 minutes. The lack of attention and respect this dealership has given us has been absolute trash. I have never wrote a yelp review in my life but I feel like this needs to be addressed for other clients that may be going through the same thing we are. I will never buy another car from this company or location and I would not recommend it for anyone else. I never believed the stories of the horrors of car dealerships but after this interaction this store beats all the rumors. Did I also mention before the transaction was completed the associate had to leave to go get his dog and bring the dog to the store... someone else had to put the tags on the vehicle because we were sick of being on everyone else's time at 10:00 at night. In what business can someone walk off the job and ask the customer to wait. read more

Great overall experience. Arrived slightly after my appointment time, was greeted in the service bay, checked in, scheduled service discussed, and directed to the lounge. Shortly after settling in, Oz found me, to advise on additional recommendations. This is typical during service anywhere-- upsell. I noted the recommendations and declined. Overall service was completed in about 2 hrs. Waiting was comfortable. read more

if I could give this place/person zero stars I would... I traveled an hour and a half to buy a vehicle I was told would be held for me. I had already sent all of my personal information-driver's license, insurance, and bank account details --so the paperwork could be started ahead of time. I traveled an hour and a half to buy a vehicle I was told would be held for me. I had already sent all of my personal information-driver's license, insurance, and bank account details --so the paperwork could be started ahead of time. The sales associate I was working with was very helpful, responsive, and professional throughout the process. Unfortunately, their efforts were completely undermined by the sales manager, Duane. Despite everything being in motion and having spoken to Duane earlier, I got a text just 15 minutes before I arrived saying the car had been sold-to someone else--20 minutes before I even got there. No heads-up, no courtesy call, just gone. This was a huge waste of time and a complete breach of trust, especially after sharing sensitive personal information. If this is how management operates, I would seriously caution anyone considering doing business here. read more

BAIT AND SWITCH This dealership let us test drive a new Jeep, sold us the Jeep, then at the last minute, switched out another one with a few hundred miles without saying a WORD. Of course this thing rattled and had issues the entire way home. On top of that, 6 hours of games and being lied to--never should buying a car take that long or be that painful of an experience. AVOID KOONS TYSONS JEEP CHRYSLER DODGE ON CHAINBRIDGE RD! read more

This has been the most unbelievably frustrating car buying experience of all time. We purchased a new Jeep Grand Cherokee in March and received one key fob that does not work. In four months, we have been back to the dealership four different times and they have been unable or unwilling to fix the problem. Everyone tells us something different. We are very frustrated and would not recommend using this dealership. read more

I negotiated an over the phone deal for a 2019 Ford Super Duty. The agreed price was $51,000.00. At time of closing the paper work Showed the original Internet listed price. Almost $700.00 more. The sales manager tried serval different ways of explaining it away. After watching them take people in waiting before me to finance, 'I was next' and trying to get them to do the right thing about the price, I was just plain exhausted, so was my son. I caved and bought the truck. First time ever! I'm 67. Guess I was just done... Drove the truck home and the check engine light came on. Called them, they said "check the gas cap". Nothing we can do!!! I had asked the salesman Earl who I was working with, BEFORE I made the 2 hour drive to have a list of codes checked (screen shot them) Earl assured me there were none? I had my mechanic run the check, Yep.. same code showed up that EARL assured me was not there. TERRIBLE experience. To top it off the guy in the waiting room I was conversing with said he had bought a car right then also, however when he went to finance, THEY TRIED TO SELL HIM A DIFFERENT CAR!!!!! MORE MONEY!!! Should have been my clue to walk.......CRAZY, right? MY suggestion, RUN AWAY! One more thing, I went back on their site that night and the truck I just overpaid for was just lowered to $51,500. Same day I bought it! RUN AWAY..STAY AWAY... Hope this helps, Dennis read more

Service center is a complete rip off. You will pay 2x for shoddy service. Customer service rep was friendly but kept using the f word which I found funny but completely inappropriate . read more

I'll give it two stars since the service department went the extra mile to help. But sales & finance? Let's discuss: the car I traded in didn't get paid off in time and I made two extra payments. The car I bought came with an IOU because the tire pressure monitoring light was on. They told me the tires were new, and the sensor would calibrate after driving it a few days. That didn't happen so we brought the car back to Tysons (over an hour from where we live) to get a new sensor. Waited all morning for the sensor to arrive, they installed it and the light went out until the next morning. I had the tire pressure checked and the tires filled at a service station, just to be sure it wasn't due to the colder morning weather, but the light stayed on. Took it back to Tysons Corner again, drove away and barely made it a few miles away before the light was back on. Turned around and went back to service. They said they had used aftermarket sensors, but they'd order OEM sensors and we'd have to come back a fourth time. I went into sales and asked what my options were if I wanted to return the car, since I had o my purchased it a month ago. Sales manager said, "You have no options now, you would have only had maybe a week." So I said, "What if I trade it back in, will you give me what I paid for it?" (Note the only mileage incurred since I got it was taking it back and forth to their service department for something they owed me.) He straight up LAUGHED and said, "I can't give you want you paid for it. We'd try to take care of you, but I can't give you what you paid for it." So they're basically admitting that they overcharged me. However, the service manager then called and offered to send me to a service provider closet to my home and he apologized for us having to make the trek to Tysons twice for the same issue. So at least I never have to visit this place again. Buyer beware. read more

WOW. Just found out the car they sold me has a bent frame. These are dishonest folks. Just that simple. Talking to my lawyer to sue them. They had to know or should've known. read more

Purchased our second Wrangler here and they treated us well compared to other big dealers who can be real jerks. Got a good value and happy with the negotiations overall. Happiest with the Jeep they had that we snagged which was a custom order nobody wanted anymore. read more

Koons Tysons Chrysler Dodge Jeep Ram - 4xe - Car Dealers Near Me - Vienna, Virginia

No wonder you guys have all these negative reviews!! Just called to ask if parts department was open and before I can get an answer he immediately hangs up. read more

Had several issues, but main item was I gave parameters for the jeep I wanted, 6 cylinder, Tow Package. went to the test drive, had a 4 cylinder. Changed to a 6 cyl, but no Trailer Hitch, I missed it when they brought it to me, found it after we closed. Mentioned same day and was told they will add it at cost. Added it, but charged full price, by that time I needed the Jeep, manager basically said too bad.That is not how you do business. Recomend you go to another dealer. read more

I purchased my car on 8/15/2024. today is 9/10/2024, I still have not heard or received any update from Koons' tag office. I am very worried about getting penalty or fine from the police officer when my tag is expired. I am truly unhappy the service from this dealer, and would give them less than 1 star on my review. read more

I've had my new Wrangler for just shy of 8 weeks and I am still waiting on the permanent plates and registration, a pain but not the end of the world. The main issue is that I called the dealership last week to let them know that I needed another set of temporary plates as mine would expire on the 8th and they assured me that I would have them on Friday, lo and behold no plates showed up and the tag department is closed on the weekend. I now get to spend $55 a day to park my Jeep in a garage to avoid it being ticketed and potentially towed. I would have left a negative review on my Stellantis delivery sheet but by some miracle it was sent to an email address that I have never used nor communicated with the dealership through and marked with 5 stars before I picked up the Jeep. Brianna may respond and ask me to reach out and call Michaela to resolve it, I won't. Your dealership has my phone number, you call me and sort it out. I'm going to leave this up in full until I get my permanent plates, tomorrow 5/11/2022 I will post a similar review to another site as it has been 48 hours since my first negative review and the dealership has still not reached out to me. read more

Koons Tysons Chrysler Dodge Jeep Ram - Not my email address and certainly not my signature. - Car Dealers Near Me - Vienna, Virginia

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Don't waste your time. Was lied to on the phone and drove over 200 miles there just to realize how screwed up it is there. As soon as I walked in and sat down I could hear the guy at the table behind me sounding pissed off with them and then he left (1st red flag). Right away was taken for a test drive and then when I thought I was making the down payment, was told I had to put my info in their computer for them to accept the check and that it wasn't an actual credit check. The sales person said they were going to get the car cleaned up & went away as I did this. I got an email a few minutes after that said a hard inquiry occurred (2nd red flag) Finance comes and tells me they don't take down payments and I can go through their financing. At this point I'm heated. I made it clear with the sales person I was going through my credit union and had the down payment, the finance person said that wouldn't go through that day. They tried to convince me to finance through them and then refinance with my credit union. Naw, not getting me with that!! I left. A week later someone had the audacity to call from there to tell me they lowered the price of that car, FOH! I found the exact car/color/year with 21,000 less miles and actual honest upfront guys in Sunbury Car Company in Ohio and took my money there. read more