Wonderful staff. Great location. Safe + judgement free environment. Highly recommend.

This gym is as scammy as ever. I don't know why I gave it a second chance. If you try to cancel, they will claim you owe $70 and threaten to send it to collections. They also cut the space in half so you're all jammed in smelling all the B.O. and they increased the monthly price. read more

I'm a new member and I'm shocked at the horrible reviews. It's been a great gym so far, with great instructors, clean space, and working machines. I noticed they did lose space but it's still been okay with the space they do have. The other members I've interacted with have been kind and share resources. Hopefully my review does not change! read more

I have been a member of Lucille Robets gym since 1990. I enjoy taking classes, and use their equipment from time to time. I especially admire and respect the manager Mary Ann. Running an establishment is no easy feat. She is pleasant fair and does a great job. read more

Address everything. You responded but didn't Address the over charging for what is still a pretty small and limited space. Your competitors have lower prices and is very spacious. These are hard times how dare you think its ok to charge your members such upscale gym prices. But be a small community gym. Like I said Taking advantage of the community you serve. Invest in your customers by lowering your prices to. I wont be surprised if this place goes out business. Things have changed. Your model is old and has not upgraded. Gender norms has changed. So the idea of a women only gym is laughable. You dont know how is what anymore. You are now selling a delusion to your members. Men are women now and women are men. If you wish to stay in business your idea's have to change or prices have to go way down. I bet management has gym memberships to an all inclusive gyms. Where everyone's eyes are watching . but out here promoting on your fancy expensive website dinosaur sentimental ideas. Carry-on read more

DO NOT GO TO THIS GYM no wonder they have 1 star ratings worker Sophia should be fired too so unprofessional the worst exper I can't wait till they get shut down manager and staff is disgusting and will RESOLVE NOTHING with you even being a loyal customer they treat you like trash No customer service they do not know how to run a gym everything is broken and in horrible condition read more

They recently cut the place in half, renting out most of the space. People are now on top of each other. The class sizes reduced and sign up is required. If you are a few minutes late, the staff will not allow members in the class. It's usually a zoo before class with people lined up or trying to get on waitlist. Management response is to set alarms to sign up, but classes fill up within 5 seconds. Management response is it'll get better after summer, I dont know reduce crowds maybe, So should I also cancel my membership for the summer? There are limited machines, often full, broken or not performing well. I dont recommend joining this gym. In fact, I am looking for another gym. It's unfortunate because I like some of the classes and some people here are nice. Management sucks, wouldn't be surprised if it shuts dowm like the NYSC down the block. read more

Lucille Roberts - Forest Hills - The machines are either preoccupied or need repair. There are about 20 or 22 aerobics machines in total, at least 3 needs repair. - Gyms Near Me - Forest Hills, New York

It's a really nice small gym. I started going to the gym after it was remodeled and acquired by NYSC and I love it so far. The staff is really nice and personable. They really get to know their clients and recognize them when they come. The environment is nice and quiet which I never experienced at other gyms before. I honestly think the membership is worth it. You get free classes and a gym community. I can't speak for what it was like before being remodeled but I personally think they have enough machines for your average everyday gym goer. It's honestly a nice safe space to workout. The location is also very nice with many store to go to after your workout. read more

I really wanted to keep my membership here because it's a good alternative to regular gyms and the ladies are actually there to work out. Sneha should not be in charge (haven't been there since last summer so not sure she's still there, hopefully not). Co-signing a previous reviewer calling out Sneha's gaslighting and complete inability to own issues that have nothing to do with the members. Still disturbed by her behavior and overall attitude when I was in the phone trying to get her to understand a billing issue where the gym had charged me the membership fee twice within 3 days. I'm honestly mystified at the fact she was hired in her capacity. read more

I can only say positives about Lucille's. Big change from several years ago. This time the front desk staff is wonderful and helpful. New equipment was installed a few months ago and is definitely a great addition. I don't take classes, but use the new treadmills and all new workout equipment in the basement. Some mentioned AC in the summer doesn't keep it cool, but they have giant fans in the basement to cool the area off. I've worked out at Title, Planet Fitness and New York Sports Club and couldn't work out in the summer because they were all so hot. That's how we wound up at Lucille's...the AC. Very happy here. read more

The gym layout is strange when you first walk in. Needing to go through the locker room to get to the weight room is also pretty strange. Seems like a lot of space can be achieved removing some lockers and widen up the hallway. Equipments are okay, everything is pretty standard but missing some basics like pull up bars. Elliptical squeaks a lot. Classes are okay- one of the les mills body pump isn't from Les mills, that's disappointing. read more

If you know how to handle situations with cowardly manipulators who pick on people when they are alone, this is the right place for you. Some members are still socially immature and will bully to get some of the gym space to themselves and are awful at sharing a space. Good luck but for those who want to workout where adults are held to a standard of maturity more befitting to their age, I recommend you go elsewhere. Otherwise, feel free to indulge in the tolerance of this behavior and the home created for it here read more

Let's start with the positives. The classes and instructors are GREAT! I mainly go to the gym for classes, so I can only speak to the classes. The instructors are high energy, which motivates me to get through the workout. I do appreciate having to use the app to sign up for classes to avoid overcrowding. You have to be on top of signing up though because classes fill up FAST! If you see an opening, book it right away as you can always cancel (make sure you do cancel if you cannot attend so you don't take up a spot that someone else can take). If you did not manage to book, you can show up early before class, get on the waitlist and hope that you get in. The chances are quite good as some ladies do not show up. Now for the negatives. On July 30, 2023, I was walking by the gym and figured I would go in and ask about doing a trial and how much the membership fee is. I had meant to do a trial pre-COVID, which never happened. I was told that there was a promotion (they always say this) of $34.99 (see photo attached and yes, I will be upgrading soon ha) and that the price would go up $5 dollars starting August 1,2023. The pressure was on because I did not want to be stuck with an even higher membership. I started a two-day trial immediately the next day thinking the price would go up. Long story short, I signed up, but found out yesterday that the price did NOT go up as advertised. I had asked one of the front desk ladies about a trial for a friend who is interested in joining. When I asked about the membership fee, she showed me the same exact same information that I had seen over a month again. This is false advertisement!! I asked to speak with Sneha, which she begrudgingly agreed to. I told her my concerns and her response was that corporate decides whether or not prices actually do go up, that she's just telling customers what she is told by corporate. We went back and forth because I did not feel like she was really listening to what I was saying. She kept changing the subject, asking if I have been coming to the gym, if I want to cancel my membership, etc. I said I have no issues with the classes/gym, but the fact that she said the price would go up when it did not. It was a sales tactic used to pressure customers into signing up immediately. I am all too familiar with recruitment for work, so I know this is what happened. I do not appreciate that she tried to turn it around and make it seem like my fault. She literally asked, "did anyone make you sign up?" What kind of management is this? I knew this was the type of person she is because I had trouble signing up for the app. I called the gym multiple times, spoke with each one of the ladies, but still could not get it to work. When I spoke with Sneha, she made it sound like I was doing it wrong when. However, turns out that the lady who had entered my name (she had my driver's license in hand) had entered my name as Alise under first name and entered my email wrong. I only realized this when I looked at the screen. Sneha said that I had entered the information wrong. I said, no I had not because it was entered for me. She kept insisting that it was my fault. I get it, mistakes happen, but OWN UP TO IT!! These two interactions really left a bad taste in my mouth and I had to let other potential customers know here. I read the 1-star reviews and knew what I was getting myself into, but I did it for my health knowing that the classes are great. Also worth noting, there was no drinkable water due to low pressure and only cold water for showers for at least a month. Both issues were fixed recently. Bottom line, do not believe everything that you hear and do not feel pressured to join unless you are 100% sure. Management- be honest with your customers, do not lie/gaslight, be respectful, and take ownership when mistakes are made. read more

Lucille Roberts - Forest Hills - Gyms Near Me - Forest Hills, New York

I only like it because it's an all woman gym. There is never a mixture of classes in the morning. And they got rid of Betsy who was THE BEST instructor. Always different music, different moves, it was fantastic!. Same thing with Darryl Freeman- he was EXCELLENT and he's no longer doing morning classes. Adrienne is another great instructor! That's about it- You now have Evelyn Matos who replaced Betsy and she's trash. Same music and steps for the past 6 or so months. I would take both classes on the morning, but I can only deal with the same repetitive crap for one class. And even then, I do my own workouts. Many people do. How are you an instructor and you don't know how to switch it up? Lazy. read more

Beware: This business is a scam. I previously had a membership in Flushing location but they closed down around 2019(?) but they continued to charge me in this location for years and refuses to give me a refund. Save your money and never come here! Their customer service was of no help at all. read more

I walked up to Austin Street for my free trial. Once I got there I was surprised to find that I was not allowed to do the free-trial because I don't have a NY State ID( with photo). I had my Driver's License but since I recently moved here its from a different state. They told me that I would have to pay the $20 fee to join the class. I also offered to show my address on a utility statement to confirm I live in the area. You should have someone told me the requirements before I walked up there. I talked with someone on the phone 3 times before I came in store. I was looking forward to trying it out, but this left a sour taste in my mouth. read more

I went in for a consult and for some info on the gym. They were friendly and helpful, the place looked very clean and modern. The staff I spoke with answered my questions and gave me the time. I recommend this business, especially for women who want a gym only for them. This place has been here for a long time. read more

The facility looks great I love how it's meant for women. I just find it unfortunate that it states it's an all women gym but it's not necessarily true. Since the gym still has some instructors and personal trainers who are men and staff that are men which definitely defeats the purpose of having a gym for ONLY WOMEN. I hope this can be something taken into consideration I think it would be nice. To have it really become a safe space devoted to only females staff and clients. read more

I'm giving this establishment only one star for the sole reason of one of their personal trainers Maria Franco. I've encountered a few rude people in my life but she was by far the nastiest. I know some people have bad days but I was always told to leave my problems at the door. Then I was thinking maybe she doesn't like her job but I noticed she's been working there since the devil was a little boy. She said she "loves to help women" but I find that hard to believe. She blatantly told me to my face "you're completely fucking useless" and I didn't respond or react other then just saying "ok have a good day" and walking off because I am not that kind of person, I don't fight fire with fire. And I don't know what was going on with her in that moment because life happens. But as time goes on by the minute and the more people I tell the unanimous utter shock and disbelief I've gotten from each person just shows me I cannot let this behavior continue. Maria needs to know that words can truly hurt some people thank God I am a strong individual because if today was one of my bad days something like that could've sent me over the edge. Not to mention after the encounter I hear her behind me further complaining about me as if I'm wrong. I typically don't write reviews especially not ones so public but someone needs to know this and disciplinary action needs to be taken. Thank you. read more

Lucille Roberts - Forest Hills - Gyms Near Me - Forest Hills, New York

The staff here especially her name is Katie was totally rude and very unprofessional.I signed for cancelled my membership today and this staff put in the document indicated I wanted to cancelled at the end of the month.Last year I spoke one of the staff here I wanted to canceled my membership due to my knee problems But they offered me she will bill me only $5.00 every month until I'm able to come back.But today I was surprised they billed me full amount of $36.56.So I spoke this staff her name is Katie was intended to robbed me and doctorate my documents.Beware of this gym. read more

The place is clean and tidy which is nice, however there is only one of each machine. Since it is a gym it would be nice to have multiple machines. Hence you will have to wait a while to sometimes use the machine or may not be able to use it at all. The gym weight that are used for the smith machine and barbells are also limited, and since girl in the weight room love to do hip thrust they sometimes take up all the weights. I believe there is less that 12 plates of each weights. Trainers also take up a lot of the gym for example they will be training with a client but they will end up using two benches to put the weights and another bench that is actually being used. Some of the machines also don't seem to function normally. They use HOIST fitness machine and they move ALOT like you are doing hamstring curl but the machine makes you feel like you're on a rollercoaster. I feel like the gym is less focused on the weight section and more focused on the upper level with all the classes. Also one other thing to mention they will let in men workers here and there. So even thought this is a women's gym you may various men just casually walk into the gym. I find this to be very disrespectful. Like at least send out an email saying that men will be coming into the gym. You don't know if there are any women who have gone through horrible experiences and the gym being their only safe place is intruded by a man. There are also many Muslim girls who will fix there hair in the gym setting and it's appalling that male worker can just walk in without any notice. There was one time when I was stretching and two of the male workers were just staring at me and it made me feel so uncomfortable. However being the only women's gym in my area these are the issues that I just have to put up with. Wish it was better what can I do... read more