Very prompt & reliable - convenient scheduling and billing Responsive to customer needs and pet…read moremanagement/ wellbeing

Do NOT use Sara Lutz Pet Services for your dog walking/pet sitting needs. I never even got to the…read morepoint of having Sara or one of her walkers complete a service for my dog, Luna, because from my initial interaction with Sara, she exhibited nothing but unprofessionalism, disrespect, and dishonesty. I had heard from other people in my neighborhood that Sara herself was not a very reliable person (especially when it comes to communication) and that several of the walkers with her company were also unreliable, dishonest, and disrespectful in clients' homes, but she did have a couple 5-star reviews so I decided to give her a shot. I have since discovered that one of those 5-star reviews on Google is actually from her boyfriend (Zander L.), so is probably not a true or honest review of her services or company. My experience with Sara started with me asking her to explain some of the negative things I had heard about her and her company after she had confirmed all my requested services for the next 2 months. The issues brought to my attention were: (1) Sara is a poor communicator and you can never get ahold of her in a timely manner; (2) her walker Alex (or Alexandra as she is listed on your service confirmation emails) has actually been caught not only lying about the times she is at clients' homes completing services but has also been caught going through their drawers/cabinets/personal belongings and taking/using things in clients' homes for herself without asking first; and (3) some of her walkers treat clients' homes as their own and have caused significant damage to personal belongings, furniture, and walls with Sara refusing to message clients back after the damage has occurred. I never got any explanation for any of these encounters and in fact never even got an answer back from Sara to my initial email asking about these issues. I started cancelling my services about 5-6 days after initially sending the email and let Sara know that I would continue cancelling services until she had responded and I knew I could feel comfortable moving forward with her company. She sent me an email to my cancellation request saying that she was out of town starting that day and would return two days later, but then would respond to my initial email then. First of all, she had to send an email to tell me she couldn't respond to my initial email? That's laughable. However, her supposed return date and date of response came and went, and I still never received an email response from her. This is evidence that not only is Sara a poor communicator, but also blatantly dishonest since she told me I could expect a response from her upon her return and that response was never received. I cancelled a few more services and sent 2 more follow-up emails asking her to please email me back so I could decide if her company was a good fit for my pup and our needs. She still has never responded, so I have cancelled all remaining services and will be looking elsewhere for my dog walking needs. Everything that everyone has said about Sara being unreliable, unprofessional, and an extremely poor communicator has remained true for me. If you can't even get ahold of her when you're scheduled to have close to $5,000 worth of pet services completed with her company, imagine trying to get ahold of her in an emergency. Save yourself a headache and a lot of frustration and do not support Sara Lutz Pet Services. So far Sammy's Dog Walking in the Charlottesville area seems to be far more reliable and professional and much easier to get ahold of.

Tricia with CVCA is fantastic! I've quickly seen a change in my dog after working with Tricia. My…read morepup is becoming much calmer when seeing other dogs on our walks. I'm a dog-walker so I'm familiar with dog behavior. Tricia sees the tiniest cues that I miss. These tiny cues make all the difference!

TL;DR: HIRE HER. She's AMAZING…read more Our little beagle was rescued from a puppy mill that was raising him sell to a lab. The mill was shut down due to animal abuse. Since our pup had spent his entire life living in a kennel (and didn't know about grass, cars, walks, toys, peanut butter--anything!), we had our work cut out for us. And we're first-time dog owners, to boot. Tricia was recommended to us after I posted on a community Reddit page. She promised to be our one-stop shop for dog help, and she's more than lived up to her promise. Not only did she help us potty-train our one-year-old pup and teach him basic commands, but she's helped us with everything from figuring out doggy daycare, grooming, pet supplies, etc. We see her once a week at our house or at a public place and also answers tons of questions from us via text/email in between sessions. Not only is Tricia great with our pup (he ADORES her), but she's great with us, too. She's super professional and prompt, and is helping us gain confidence as new dog owners. I'd highly recommend her to anyone (and have already recommended her to several friends!).

This is an amazing group of groomers. My little shih tzus have gotten the best care there--really…read morehigh quality grooming. They cost a little more but it is so worth it. I highly recommend them.

Joanna was fantastic! I couldn't have hoped for a better cat sitter, I felt so comfortable leaving…read moremy pets in her care! I will absolutely be reaching out to Woof to Hoof for all future needs and would very highly recommended to anyone else!

The service I received from the owner of Woof to Hoof was absolutely wonderful. I appreciated the…read morepictures taken of my cats, food and water dishes, and litter boxes. My kitties pictures were taken also which reassured me they were well taken care of. The price was reasonable also. Any messes were cleaned up thoroughly but the owner did not complain. I received phone calls daily which gave me additional reassurance. I would highly recommend Woof to Hoof to anyone who needs a reliable pet sitter.