Very prompt & reliable - convenient scheduling and billing Responsive to customer needs and pet management/ wellbeing

Do NOT use Sara Lutz Pet Services for your dog walking/pet sitting needs. I never even got to the point of having Sara or one of her walkers complete a service for my dog, Luna, because from my initial interaction with Sara, she exhibited nothing but unprofessionalism, disrespect, and dishonesty. I had heard from other people in my neighborhood that Sara herself was not a very reliable person (especially when it comes to communication) and that several of the walkers with her company were also unreliable, dishonest, and disrespectful in clients' homes, but she did have a couple 5-star reviews so I decided to give her a shot. I have since discovered that one of those 5-star reviews on Google is actually from her boyfriend (Zander L.), so is probably not a true or honest review of her services or company. My experience with Sara started with me asking her to explain some of the negative things I had heard about her and her company after she had confirmed all my requested services for the next 2 months. The issues brought to my attention were: (1) Sara is a poor communicator and you can never get ahold of her in a timely manner; (2) her walker Alex (or Alexandra as she is listed on your service confirmation emails) has actually been caught not only lying about the times she is at clients' homes completing services but has also been caught going through their drawers/cabinets/personal belongings and taking/using things in clients' homes for herself without asking first; and (3) some of her walkers treat clients' homes as their own and have caused significant damage to personal belongings, furniture, and walls with Sara refusing to message clients back after the damage has occurred. I never got any explanation for any of these encounters and in fact never even got an answer back from Sara to my initial email asking about these issues. I started cancelling my services about 5-6 days after initially sending the email and let Sara know that I would continue cancelling services until she had responded and I knew I could feel comfortable moving forward with her company. She sent me an email to my cancellation request saying that she was out of town starting that day and would return two days later, but then would respond to my initial email then. First of all, she had to send an email to tell me she couldn't respond to my initial email? That's laughable. However, her supposed return date and date of response came and went, and I still never received an email response from her. This is evidence that not only is Sara a poor communicator, but also blatantly dishonest since she told me I could expect a response from her upon her return and that response was never received. I cancelled a few more services and sent 2 more follow-up emails asking her to please email me back so I could decide if her company was a good fit for my pup and our needs. She still has never responded, so I have cancelled all remaining services and will be looking elsewhere for my dog walking needs. Everything that everyone has said about Sara being unreliable, unprofessional, and an extremely poor communicator has remained true for me. If you can't even get ahold of her when you're scheduled to have close to $5,000 worth of pet services completed with her company, imagine trying to get ahold of her in an emergency. Save yourself a headache and a lot of frustration and do not support Sara Lutz Pet Services. So far Sammy's Dog Walking in the Charlottesville area seems to be far more reliable and professional and much easier to get ahold of. read more

We use Sara once a week for our dog and she has been very reliable. Our dog is very apprehensive of new people and he seems to have taken to Sara nicely. She has windows of time that she sees her clients so it may not be at a very specific time that you request. For example, our time slot is a mid-day walk between 10-12. We ask for 11:00 and most of time she is arriving around 11:15 which is fine. We understand her service delivery model. She has a lot of experience and can deal with many situations such as anxious animals. We have not experienced any issues with trusting her with a door code (personalized) or payment information. She has been working with us since June, 2022. read more

I've been working with Sara since the beginning of last year but know that she has been working with animals for quite some time. She has great flexibility and is super reliable and affordable. I've used her for both drop in visits and overnights and my animals are quite shy, but really like Sara. I have nothing but great things to say, and would recommend her to any of my friends and family! read more

This is an unreliable service provider. She showed up three hours late and appeared to be disoriented or under the influence. Our puppy was left for hours in his crate because she didn't show up. Don't trust her with your private information such as entry codes, keys, or credit card data. read more

A while back, Sara was reliable with drop-in cat visits but she failed to provide overnight cat sitting services that we were charged for/paid for on two separate instances over the past few months. We cannot recommend her at this point. read more

Sara Lutz Pet services has been amazing, on every occasion. Kate especially has treated our high energy puppy as if it is her own. I cannot say enough for this team, other than, hire them! read more