I visited the store yesterday and Andrew Lopez greeted me. I told him what I was looking for, and he spent much time offering suggestions that he thought would be helpful. He then brought out about a half-dozen boxes of shoes for me to try on. I decided which were the best fit and asked for my size in a particular color. Unfortunately, the manufacturer makes them in that color but the store does not carry it. Andrew then advised me to go directly to the shoe company's website to purchase my choice. I responded that because of all the time and effort he spent with me I wanted him to get the commission. He said that he wasn't on commission and that it was perfectly alright for me to shop via the shoe's website. I left the store a happy "customer" and he had a big smile on his face. Thank you, Andrew, you're a credit to the company. read more

Lucky feet is my go to running shoe store. First time at this location. You're automatically greeted when walking in and an associate helps you determine shoe options based on preference, whether you're a hiker, runner, lifting, or taking hiit classes. They'll be informed of the best shoe fit. I shared my preferences and the associate brought me several potential options and heard me out if something wasnt for me. Even patient with me when I wanted to try a size smaller, given the shoe felt too wide. They help you put them on and tie them up. Left satisfied with what I got and with how personable the service felt. I also got a pair of shoes as a gift for someone and they worked with me, on a later day, to exchange for a smaller size (i went too big). I will say theyre evening staff (6ish) on the weekend isn't as welcoming. Working solo and long day so seemed like they were tired. When I went in the afternoon (3ish), the staff was more lively. This location also did provide more of an array of shoe options than I've seen at others. read more

Lucky Feet Shoes - Entrance - Shoe Stores Near Me - Riverside, California

I went back to the store and Mario was very helpful to look for another shoes for me.Unfortunately they didn't have my size butI really appreciate his help. read more

I took my mom who's has very bad feet, Mario took all the time we needed to find her the right fit! Very happy with the customer service ! read more

Lucky Feet Shoes - Mom's new kicks! - Shoe Stores Near Me - Riverside, California

Micah did such a wonderful job helping me out! It was my first time buying running shoes and he was so kind while walking me through everything! I got fitted and measured for the perfect shoe! He gave great advice and was so knowledgeable! 10/10 service! I can't wait to use these for my 5k! Thank you Micah!! :) read more

Lucky Feet Shoes - Shoe Stores Near Me - Riverside, California

Micah is great! Patient, listens to your concerns and offers several choices. I did not feel forced to make a purchase, but ended up buying four pairs of shoes. read more

I love Lucky Feet Shoes! They have the most incredible staff who are attentive, knowledgeable and will find you the perfect shoes! I found out that I was wearing the wrong size for years. They hosted my Run Club for a fitting event and we learned so much and they set us up with the perfect shoes just in time to break them in for the Mission Inn Run! Run don't walk to Lucky Feet Shoes! read more

Lucky Feet Shoes - FIT4MOM Riverside at Lucky Feet Shoes! - Shoe Stores Near Me - Riverside, California

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Today me, my mom and my sister visited Lucky Feet store in the Riverside Plaza, to buy shoes for my mom only, but with the exceptional service provided by Chris, we walked out each with a pair of shoes, spending $706. Chris, was very knowledgeable about the shoes, taking time to slip each shoe on our feet, I felt like Cinderella! It was nice to have a salesperson put shoes on your feet, like back in the day! Thank you Chris, it was a pleasure shopping with you! read more

We came into the store with concerns of pain with our feet in different areas . Andrew L. put us on a computer pad to show the pressure of how we stand . He recommended some orthotics . We tried 2 varies & choose the Sovella S1000. They have a great selection & not bad on the price . He's very professional & can multi task as the store got busier . He took great care of us . We will be back. Thank you Andrew L. read more

Lucky Feet Shoes - My new the insole helped relieve - Shoe Stores Near Me - Riverside, California

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Chris did an amazing job helping me find some shoes to relive my plantar fasciitis pain! He was patient, responsive and very knowledgeable. I highly recommend this store! read more

Our customer service rep Andrew Lopez was amazing. He helped me find the right shoes for my father. Very patient, kind and excited about doing his job. I appreciate his service and will be back. read more

Andrew was very helpful and knowledgeable. I needed new trail running shoes and it was a quick and easy shopping experience. I got some great shoes in the color I wanted. It was a good price and I'm glad I was able to go into the store to try them on. I will definitely be coming back. read more

Andrew was amazing from the moment me and my husband entered the store. As a new nurse I needed good shoes for my long shifts and he brought me various shoes to try on side by side and ultimately bought my first pair of Hokas ! Even my husband left with a new pair of Hoka shoes on his feet out the door thank you Andrew! read more

Andrew was awesome, gave me lots of choices, I was able to narrow it down and was able to walk out with the cheaper shoe with great feel just like he suggested. Thank you Andrew, great work. read more

Andrew Lopez has been my sales associate twice now in the last six months - and has provided excellent service, recommendation, and observations on both occasions. Lucky Feet has a diverse selection of shoes for veteran distance runner to the casual hiker. You will be taken care of at a store like this - skip Sketchers for good. Lucky Feet - consider giving Andrew a raise, he's the kind of employee worth promoting ahead of peers. read more

Andrew was very well informed and extremely helpful made my experience great and i was in and out in less than 30 minutes i would definitely come back again, thank you andrew very happy with the service and product!! read more

First, let me say that this was an excellent experience. I was in and out in maybe 20 minutes. The customer service is exceptional. Micah was amazing! He showed me different shoes, was quick to help me get fitted with the right size and ended up saving me money with showing me some of the shoes they had on sale. That sale was so good that I bought two pairs.. I'm so grateful for his help. He was kind, had great customer service and I would go there again. read more

Chris was the only employee during my morning visit , during that one hour 4 other shoppers came in . Chris did an excellent job at taking care of everyone and was very helpful with everyone there all at the same time . read more

I came to find some new running shoes. I was immediately greeted by Christopher who was so helpful from the get go. He had me do a quick scan of my feet which showed I have super high arches, which I never realized. He also made sure to measure my feet so we could try on the correct sizes. I told him about some symptoms/pain I was having with my current shoes, and he was able to recommend several different options for me to try. He provided top tier service and even put on and laced up my shoes for me (Never had a shoe store do that for me ever ) but it added to the experience and I super appreciated it. I tried on several brands and ended up going with the Hoka Gaviota, which is a brand I originally had done some research on that provides a lot of stability which I need! I really appreciated Christopher's help, knowledge and patience. I would come here again for help! Thank you! read more

Jose is amazing! It seems his knowledge and the products he suggested will help improve my life... Im very grateful, thank you.

I just wanted to give Mario a great review for his service. He was very knowledgeable and patient with me and gave some great suggestions on shoes to buy and helped me with my shoe inserts as well! I haven't had service this great in a long time! Thank you! read more

Went in today to do my foot analysis and see the selection of Birkenstocks. I was assisted by Elliot and he did a phenomenal job at providing me with recommendations and information about footwear to assist me with my lifestyle. They did not have the Birkenstock Tokios I was looking for, but I was able to find a new pair of running shoes and insoles for my everyday shoes. Thank you Elliot and Lucky Feet! The information and customer service made for an invaluable experience! Hopefully, there will be more Birkenstocks and ASICS selections in the future! If you're looking for a great deal of information Lucky Feet provides great quality and value! read more

Lucky Feet Shoes - Lucky Feet Store Front - Shoe Stores Near Me - Riverside, California

Such a personalized great experience. Staff was thoughtful and kind. They listened and made me feel like I was really taken care of. I had to buy everything they recommended! Thank you Lucky Feet! read more

Chris was so helpful, taking the time to help with my foot and gait analysis and really figure out what I needed in a pair of shoes in order to correct the problem I was having. Thanks! read more

Got fitted for better shoes. Got to use the step scanner. Super interesting and helpful. Annette Helped me and did a great job, very kind and easy to talk to. read more

Mario must have pulled out 10+ pairs of shoes to fit my needs very knowledgeable and patient while I was trying to decide. Answered every question I had made sure I left a happy customer which I was!!! Thank you Mario read more

Andrew Lopez was a tremendous help for us!!! He answered all the questions and got my daughter in the right set up for her feet!! Thank you drew!! read more

Annette in Riverside helped me find some shoes and orthotics .she was super extremely nice and amazing. she brought me so many shoes! i will make sure and let all my friends know about the wonderful customer service we got!Thanks -Annette! read more

Everyone in the store was friendly! Andrew was super helpful and took the time to watch how I walked before recommending a shoe. Overall, great experience. read more

The definition of great customer service: Malicia H. Malicia introduced herself with a beautiful smile that all customers could enjoy while visiting a business, she also was multitasking helping another customer as i walked in, I then tell her I would like to take a look at the custom soles, she recommended as a first time purchase that the S3000 models would be more suited for your feet, she then assessed my feet on the foot pad, Malicia explained clearly and perfectly on the structure, durability and comfort of the product. Malicia also explained the break in period and when she would recommend coming back and getting new insoles to keep them from wearing down to discomfort, I worked in retail management for over 9 years and this was one of the best experiences in customer service I've ever had. Nice, polite and gave thorough feedback with any and all questions ask. Please keep up the great work and outstanding customer service. Her work ethic is top tier and could become a blueprint for training new hires on how to conduct a friendly and welcoming customer experience to first time and seasoned shoppers of the location. Thank you for giving me some comfort with my neuropathy I'm so excited to be able to walk for longer than 45 mins at a time, thank you so much Malicia read more

Andrew was amazing and very helpful.Best place to shop for shoes . He was patient and kind.

I'm a sales men by trade so one of the things I stress on my customers is cheapest isn't always the best. I asked AI what a good pair of shoes that fit my body type. They responded with Brooks Beast I asked where I could find them, they said lucky feet, called they had them and my size , so I asked they could set them aside. When I showed up the salesman Andrew asked why I chose that particular style. After listening to me and checking my size, how I walked and standing on the pressure mat he came up with solutions. Long story short I left with new balance and some fancy inserts. I came back and bout the Brooks because I needed an additional pair as I walk daily. When I came back Andrew once again had solutions for my discomfort using the inserts. So yes I could have got the shoes cheaper somewhere else but the knowledge they throw at you based on your pressure point and use is invaluable. read more

Lucky Feet Shoes - Good salesmen Andrew - Shoe Stores Near Me - Riverside, California

This was my girlfriend's and I first time here. Andrew took care of us and educated me on what shoes would be the best fit for us. Great customer service!! I will be coming back real soon! read more

I am disappointed with the customer service of this company. I ordered a pair of slippers that arrived to me as shown in the pictures depicted Upon opening the package, I emailed the company immediately. After emailing back and forth with a customer service representative named Ash, she essentially called me a liar, stating that they did not send slippers in this condition. I would be cautious ordering from them they send "new" shoes that appear to have been previously returned. This slipper clearly has gunk on the bottom of the sole, that was not from anyone trying on in the store. I definitely would not recommend Lucky Feet Shoes. This was my first and only experience with this company, when ordering a new pair of shoes I don't expect them to arrive in this condition Also Ash could definitely benefit in customer service coaching. read more

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TERRIBLE CUSTOMER SERVICE! I placed an order on Dec 9th for a pair of Uggs. On Dec 11th I got a email stating the order had been cancelled with no further explanation. The email said to respond to their email if I had questions. I Immediately replied asking why the order was cancelled .It's now going on 3 days and they still haven't responded. I emailed the customer service team again the morning the 13th asking for refund verification. No response from customer service on that email as well. If you are going to list something in stock and take my money, you can at least be attentive to emails. Huge waste of time!!!! read more

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Malicia provides great customer service! Tried multiple pairs and decided on the Brooks Ghost Max 3s. Will be coming back again in the future for my next pair of shoes. read more

Annette is fabulous. I came in with pain and left on clouds. I'll definitely be back.

Malicia was such a sweetheart! She was patient and gave so many good recommendations as someone who starting their running journey her expertise and suggestions were so good! So happy with services here! read more

Chris was amazing and extremely helpful. He helped me with my inserts and bought a new pair of shoes for support. Thanks to Chris I wI'll be back for more shoe. Thank you Chris read more

I am so disappointed with the customer service this store provided to me. I ordered a pair of Birkenstock Boston clogs in mocha color and was told it will be shipped to me and it will take 5 days. When I got home I noticed the purchase receipt had a different name with my correct shipping address. Called the store and the transaction was voided and I had to reorder it again. A week passed by and I haven't received the shoes, neither a phone call from the store. Called the store to follow up on my purchase and I was told they just had created the label and the warehouse was going to shipped it next day. I asked to be shipped to the store instead. Called the store on Wednesday and I was told they will call me when they received them, which they did on Thursday. Today I went to pick them up and they received the wrong color. The sales associate in charge of my purchasing should've checked the shoes before calling me making sure they were the color I had ordered, specially that this was the second time my having issues with my purchase. I was reimbursed for the purchase. Lucky Feet Shoes at the Riverside Plaza needs to be more efficient and detail oriented with their customer service. read more