Great selection and staff is really friendly but the communication line between phone and pickup is very disorganized. They said they would hold a shoe but then we arrived for pickup and it was no where to be found. I would recommend but only because I like the product. read more

2 stars but only because the manager Eddie is so helpful. Can't say the same for the rest of his crew especially Noemi. I called with an issue and Eddie the manager was absolutely helpful with instructions. I completed what Eddie said to do but unfortunately ran into Noemi instead. Didn't appreciate her tone when I asked for Eddie, then got absolutely 0 help from her when I followed the instructions of the manager. I'll be talking to Eddie soon to get this resolved and hopefully the evening team gets better. read more

Eddie was amazing. I came into this location after trying to find a pair of black rose old skool Vans at the Moreno Valley store. The MoVal store called the Tyler location to make sure they had the size I needed. I went to the store a got the shoes but apparently the size of the shoe in the box wasn't the correct size. By this time I had already gone all the way home. I called the store and got to speak to Eddie, he told me to come back and he would ensure I got the correct size. He was friendly, knowledgeable and made sure I was taken care of since I had to drive all the way back to the store for the shoes and it was a little bit of a distance. Great customer service, I will definitely be returning and recommending this location! read more

I was super hesitant going in to return all these Black Friday shoes. I knew the front guy was gonna hate but he was the sweetest and helped me return almost 12 pairs of shoes and was so patient. Thank you Devin!!! Also it's a very clean store and well kept. Upstairs and basically in the middle located across kind of to the Sephora. read more

I just came there this afternoon, staffs were really friendly and kind. I pickup my order and I need to change that in the bigget size, they still really friendly and help me change from size 9.5 to 10, and 10 to 10.5 and help me lace my shoes. Especially a girl who wear a grey sweater. I don't know her name but she is really nice and help me change shoes size 3 times. Thank you Vans, you guys always perfect as usual! I have bought 6 pair of shoes from Vans, and today is the first time I bought at Vans Tyler mall. read more

Vans - Shoe Stores Near Me - Riverside, California

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Horrible service when I walked in not even greeted just stares down especially the blonde woman in glasses the rudest of the team. Everytime I had a question she would talk down on you and give you the worst attitude for a simple question. I was already set on a shoe style and size to buy, every time I asked for that shoe they would get me the wrong size 3 times!!!! I also was looking at their discounts $1 off on a shoe???? Go to the vans store in the Ontario I'm never coming to this location again read more

My son was in search for a new board. He has been riding on a hand down board his father got him just to get him started. But he's now in need of a new board so we went to search the mall at Tyler. We went to Zummies, Tilly's, and lastly Vans. Although all other stores had some great selections my son just had to get the demon slayer which vans had in stock. Not only was the girl helping us very helpful the star was the person actually teaching my son how to build his board from top to bottom. I believe his names was Brian, (I'm sorry if I got his name wrong ) but he's not someone you can miss if he's working. He's the tallest in the store haha! He was really helpful and gave my son tons of tips on how to make his board and what tools to use. All in all it was a great experience and will recommend anyone to get a board here. They were great! Thanks Vans! read more

Vans - Shoe Stores Near Me - Riverside, California

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I am writing this in hopes that the young man who helped me and my three children today, gets the recognition he deserves! I came in to the store around 1:30pm on Tuesday (2-10-26) he was attentive and even though the lady who was retrieving the shoes literally brought out the wrong pair 2-3 times he kept checking in and made sure we were getting the correct shoes. My older son had wanted the green vans and for both boys he offered to measure their feet. That literally has never happened before and I've been coming into this store consistently for the last 8 years. I'm so glad he did because he made it so much easier for me! His kindness and customer service was appreciated!! I had asked the lady ringing me up, to circle the info on the receipt so I could give him a positive review. I got home and threw the bag away and just now realized I never gave feedback with the info on the receipt. read more

Great store. Awesome service. Employees are very helpful. Bought a pair of shoes on 7/24 at 1pm. Huge selection of shoes and stocked with all sizes. Love my new Vans. Never disappoints. read more

Vans - Shoe Stores Near Me - Riverside, California

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Employees standing around, not helping or welcoming guest. No manager available to assist with an order placed online for instore pickup. Diana is suppose to be the manager at this location, so she said, she was not able to get me any definitive answers to why my order was not available or ready. Bad customer service wont be shopping at this location anymore until their staff can get properly trained. read more

Great customer service from Gavin and Sam. They were both very knowledgeable and patient. Thank you so much for making my shopping experience at your store easy and fun! read more

Vans - My son loved the shirt! - Shoe Stores Near Me - Riverside, California

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This is the best place to get shirts and shoes for a last minute Fathers Day gift or birthday. They always have the newest gear and the staff is nice too.. read more

Vans - Fathers Day Gifts - Shoe Stores Near Me - Riverside, California

Not helpful at all, seemed like a bunch of high school girls were supposed to be "working" but it was the absolute WORST customer service and management! read more

Went there to try on shoes today.. unfortunately the mall had a robbery in one of the jewelry stores with alleged shots fired. The suspects whereabouts were unknown. The store manager Brittany quickly rushed her staff and customers to the back room as she locked down the store. She showed great leadership with a calm demeanor. I was extremely grateful to have been in her store at the time of this incident. Thank you to Vans for having an exceptional person as your manager. And again thank you to Brittany for your composure, leadership and care for the people in your store. read more

Mike was the man that helped my try on the best Vans with memory foam for hiking. I'm coming back to purchase it in January. Ask for Mike if you ever need a Vans. read more

I had an exchange w no receipt. Really wasnt seeing anything that caught my eye. Maybe cuz i have most of the store in my closet. Brittany helped out so much! She let me check online @ products that were not in the store. I was able to find the cutest pair of shoes for my daughter. Brittany is the best. Friendly, helpful, & polite. read more

Needed to buy shoes for a toddler (a birthday gift, I don't have a child), and was confused on the sizing. One of the staff members, Hailey was very helpful and I purchased the cutest little shoes for my friends daughter! Thanks Hailey! read more

This store always rocks . They are typically busy, but always ready to help. The staff greets you and tries to be there when you need them. The manager is cool as heck. He totally keeps this store legit. Selection is bomb. Lately they haven't had my size in stock, so I feel like they are slippin' a little there but I also know I am a common size (10.5 men's), so I'll cut them slack on that. Vans are the only shoes I wear. This location is always my first stop for the ones I need. read more

I drove over here to get the nightmare before Christmas shoes. They had a really good and fast service. They greeted me when my family and I walked in, they kept checking in on us. And they were one of the best vans stores, I have been too. Typically I have to wait too long and ask people multiple times. But they checked up on me first and even followed up with me to make sure the shoes were the right fit before I checked out. read more

I stopped in only looking. I went to go look at the shoes and I ran into a sales associate Josh. Josh educated me on some new vans shoes and a way to keep them clean. I highly recommend this store and I very highly recommend you see Josh. Dude knows his stuff. read more

Vans - Awesome new kicks!!! - Shoe Stores Near Me - Riverside, California

Camilo was extremely helpful and knowledgeable about the products. He not only brought extra sizes for me to try on, but also educated me on how to keep my shoes clean. I appreciated it! Good customer service is hard to find! read more

I give credit to Vans, even though styles change they still keep it classic, they have new styles but the old styles is still alive and kicking. Great customer service by the way, we were greeted when we walked in, they kept checking in on us, really good shopping experience. I couldn't find a pair of shoes I really wanted so I picked up a hat instead, I'm happy with my purchase and I will be back to look at more shoes later. read more

Amazing service! Jason was extremely knowledgeable and helpful when I went into the store. I bought 3 pairs of Van's that day.

Ordered a pair of Vans from the Moreno Valley store last week. The female manager was awesome. I needed them within five days. She assured me that I would have them delivered on time with no problems. She was correct. I received my order two days later. Awesome service! read more

I want to give a huge thank you to Jason the manager of this store. Had a pair of defective vans that I had lost the receipt to and he took care of me. Exchanged them for a brand new pair. I will definitely be buying all my Vans from this store in the future. Great customer service. I now have my favorite pair of Vans back. Thanks Jason read more

Needed to grab a pair of slip ons. Immediately upon walking in we were greeted. Promptly serviced. The team member made a great recommendation. Left with what I needed. In and out! read more

Great service. Thank you monica and kaylee. They greeted us and introduce themselves and checked up on us

No matter where we go we end up back at the Vans store. They have the shoes my kiddo likes to wear and we can pickup socks and a few new clothing pieces. He also likes checking out the skateboards. The staff has always been helpful and very friendly! read more

Went to Vans earlier today, bought a Disney Edition Princess trucker hat. Was helped out by Cory, the Store Manager. All I can say is, EXCELLENT CUSTOMER SERVICE! Left the store with my fiancé and we were raving about how awesome he was! I never write reviews on here, but this guy TOTALLY deserved it. We were also helped out by a young lady there, wish I could have gotten her name as well. You guys are awesome! Thank you! read more

Just left this store, after getting some of the new Disney Vans that just came out. Josh was an amazing help! He was so friendly and seriously the best shoe sales associate I have come across in a long time. read more

Store is clean, well kept, customer service is fabulous. We had an issue with a shoe, and were very well taken care of. Cory the manager is the bomb, but everyone was incredibly helpful and surprisingly fast even though the store was quite busy. They were helpful, but I never felt a sales pitch or commission geared atmosphere (I hate that). We have been back several times and bought shoes for the whole family (I, mom, even bought my first pair of Vans), 2 boards & various accessories. read more

i bought some madder brown old skools today, everyone was nice and helpful even though the store was busy as heck. many workers helped me find my correct shoe size. you should go here... just saying‍ read more