The rental boats are in need of an update as they are old and worn out. However, the staff is easy…read moreto work with, which is a positive aspect.

I had the pleasure of meeting Tim by accident. We were towed by a family to Tanners. Our tube rope…read morewas tied around our prop. Tim saw us struggling and offered to help without question. He untied our rope and wanted nothing in exchange. This was our private pontoon. We didn't even rent from them. What a great guy! Thank you so much Tim!

I am fully obsessed with this place. I've been twice now, and wakeboarding is definitely getting…read moreeasier! Beware that if you're going for your first time, you're going to be sore in places you didn't know possible for days after. It gets easier as you do it more, but as someone who works out 5x per week, I simply was not expecting the impact this would have on my body. The staff is INCREDIBLE- they are so friendly when you check in and give such specific, helpful cues to get you up and moving on the cables. The food options are amazing. The pizza is fantastic. Highly recommend the breakfast pizza. You can order by QR code once you're down at the cables, which is so nice. There's this cool balcony area called Upper Decky which is perfect to walk people on the features when you're taking a break yourself. $40 for 3 hours is unbeatable too. You can bring your own snacks and drinks and other people can come hang out for free if they're not wakeboarding. If you're having trouble getting up on the wakeboard, they can pull out the kneeboard for you. Plus, there's a splash park. It's giving "Wipeout" to me- I'm not agile and I just kept falling off all the obstacles, but I guess that's kind of the point. Overall, The Cove is perfect for kids and adults alike!

Features are nice. Staff was friendly. After one trip out…read moreon the lake, there was lightning in the area and everyone got waived in. We tried to wait out the lighting. But no luck, park is pushing up on closing time. Asked for a rain check and we were told that we should have checked the weather, sorry. If that were the case in FL no one would ever ride.... Good park, but only come if it's one of the handful of perfect Florida days.

Before taking a trip to Whistler Blackcomb, my husband and I came here for a refresher lesson. We…read moredid a group lesson and alternated with another family of three. We probably got 25 minutes out of an hour on the slope, and the coach was not really giving us personal instruction. We skied, and the "lesson" focused more on how to use the simulator than how to ski more advanced. We are at the intermediate level (can parallel ski, control speed and turns, run moguls, etc.), and it seemed like the instructor may specialize in beginner instruction. It was a nice warm-up for our trip, and we each had a takeaway that made us feel like it wasn't a waste; however, I wouldn't spend that money again for the value received.

Great staff with amazing knowledge. It was my first lesson and they made me feel very welcomed and…read morecomfortable

TL;DR Managment/ownership treats customers and employees terribly, would not spend money here…read more Repeat bad experiences, I'd rather buy online than go back in this store. As an avid adventurer of the western US, I tend to visit outdoor stores wherever I travel to see what their idea of adventure is there and take the chance to upgrade gear that's frustrating to use or worn out over time. I've visited Bill Jackson's on two separate occasions now, heading in each time with about $500 worth of gear in mind to shop for. The first time I came, I got great help from multiple associates and planned to purchase gear off of their advise, but witnessed a confrontation between management and an associate that I recall as mild but disruptive enough it made me leave the store without buying anything. I didn't come back for about 8 months. Now I'm back in town for a few weeks of work before heading on a 2,700 mile bikepacking journey and really needed to grab a few items I hoped they'd have in stock. Being interesting in all outdoor activities, I started talking with an associate about the ski shop they were building the last time I was here. He keyed in that I had ski knowledge from my time tuning skis and custom fitting ski boots out west and started talking to me about part time work as they expected to need some extra hands with ski knowledge and took me to show me their ski selection. To get there, we had to walk through an area that he explained was sectioned off for an upcoming sale, so not yet available, but the necessary route to the still-open ski shop. He made a pretty good case for their ski shop and my wheels were turning about coming to help them out in the fall. On our way back through the sale area, I asked a question about the items we were walking past and the associate was very clear that those items were not available for sale until the official sale start date, but took the opportunity to educate me about them(I knew very little about diving equipment but am curious to learn). I was quickly convinced that a decent snorkeling kit was necessary equipment to enjoy the area and decided I'd get a setup. Before he got a chance to redirect me to where the currently available snorkeling gear was(I could tell it was coming, this area was also tiny compared to the sale area), an angry manager/owner appeared ready to tear apart the kind and helpful associate that had just taught me what I needed to know to spend an extra couple hundred dollars on top of the items I was already planning. I hurriedly left the area while she continued to holler at me and once I passed the threshold of that room I heard her resume berating the associate in anger. I walked myself over to the full price scuba stuff and found another helpful associate, but I could not bring myself to buy anything from this store after that experience. It was not unreasonable for her to ask us to move along since we had stopped in a place we were meant to pass through, but she was incredibly rude to the associate for going above and beyond to take care of an enthusiastic customer. I won't spend money here, that manager is the most unkind person I've encountered since I've been in Tampa. In a town of incredibly kind people, there is no place for that. Very sad, I really wanted to like this store. The associates seem to be knowledgeable and passionate about the outdoors, but they don't deserve to be treated that way.

Melissa was super helpful in helping us pick out a roof rack, as well as other accessories, for our…read morepaddle boarding and kayaking adventures. Store also has a huge selection of everything a person could need for their next adventure!

Faulty reservation system and no refund policy. Spent too much time trying to book this place…read more The automated system they use to book is faulty, by thier own admission(I have the emails). My booking was cancelled twice so I finally called and got a person. I then called 7 days out to cancel booking due to our granddaughters birth. The answering service picked up and said I needed to cancel via email because no manager was available on the weekend. So today I got a response from them stating they have a non refund policy. So there you are. I feel this is very deceptive amd un businesslike.

I wouldn't recommend. You share a quarter of the dome with 3 other roommates, and it's always hot…read moreas hell. We've called 3-4 times in 2 days about the ac not being on and it being hot and they turn it on for an hour and it's off again for the rest of the day/night. It makes it uncomfortable and near impossible to stay there. Will never come back or recommend it to anyone honestly.