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    Lucky Tails Rescue

    3.0 (2 reviews)
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    Pet adoption

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    27 days ago

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    4 months ago

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    Theresa L.

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    Cat Haven Lounge

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    I discovered this neat little cafe in the corner of Katy Asia Town…read more It was very clean and inviting. The cats were very sweet and friendly. I ended up with my top 3 favorite ones. All in all would return for studying and hanging out.

    I'm from Dallas visiting Houston and wanted to take my two year old here since she's been showing…read morean interest in cats. I love the concept and idea of a safe place for cats and us being able to play with them so we decided to take time out of our morning to check this place out. The cats were friendly, mainly sleeping but it was well maintained and looked like a clean and safe environment for the cats. The reason for my low review is due to the way the business is handling a refund which I thought would be simple and is based on a confusion with their staff members. Online, it states a reservation needs to be made so while reading the rules, we made a reservation. I signed the waiver for myself and my 2 kids and walked in first. I saw they had a 30% military discount and asked if I could get a refund and repurchase. I was told she couldn't refund but since it didn't apply online, I would be able to email them and request for the difference back. Ok, no big deal. I paid for the second adult in store since now I know, we get military discount. Fast forward, I email and they refuse to give a refund. They said online, they can't verify that we qualify for the discount which is why we can only get the discount in store. I find it extremely rude for them to continue to emphasize that discounts are not applicable to online reservation since their system can't verify it when they could just simply ask for us to send through email our ID to get the price difference back like many other businesses would. I could also send the receipt showing where they did already verify us in store and where the discount is applied in store. The employee told me I would be able to request a refund and if I can prove my eligibility, I feel like they should honor it. They did offer a complimentary visit but again, I'm from Dallas so with this bad experience, I'm not enticed to return or recommend this place.

    Pet City Houston

    Pet City Houston

    1.5
    (109 reviews)

    FOUND WHAT WE WANTED -…read more While on a Road Trip with my Wife in the Houston Area, we stopped in at "Pet City Houston" (Bammel Westfield) and checked out their Dogs. We have been looking for one for our Schnoodle back home and have not found on via many 'Doggie Adoption Agencies' - which has been giving us a run-around for about a year. My Wife found several really cute and well groomed Doggies there and a couple of them were what we are looking for. She picked one out, a Miniature Schnauzer, all white, about 8 months old. The Employees there were playing with the Dogs, feeding them and caring for them. This is a good sign. We petted and held the one we are interested in and my Wife decided this is the one she wants. We both agreed, and John, the guy that was helping us, set it up for us to pay for and pick-up this Cute Little Doggie early Saturday morning before we head back home. We arrived Saturday morning and John was there a little early - and we did our processing and left with our little Baby Hairy Child. Everything in Pet City Houston store was spotless clean, including the enclosures the Doggies were in - and I checked out the store really good - could find no dust or dirt. Products on display were neatly organized and the help there were Awesome. When we returned home we had her checked out by our Vet, testing and examination, and he said she is in Perfect Health. Pet City Houston (Bammel Westfield) ROCKS.

    I came into this "PET" shop, on 5/28/26 @ around 1800-1900. I wanted to purchase a veiled…read morechameleon. I was helped by a younger lady who had a pony tail and glasses, I cannot recall her name. I asked her to please show me everything that I required for my new pet. Due to this being my first chameleon/ reptile. Unfortunately, no one has any knowledge of reptiles, dogs or anything dealing with PETS in that abominable facility. The manager, Olivia, is very rude, unprofessional and cüñtý‼‼The lady with the pony tail /glasses informed me to get PLASTIC vines for my new baby, eco earth. However, she failed to mention anything about vitamin A. I also got him a big wood stick, a MESH CLOSER and the young lady with the pony tail / glasses informed me to get him the calcium with D3. She informed me that I would NOT need the calcium without D3. She also put the eco earth on the table for me to purchase as well. After doing some research, I was told it is actually harmful for my baby due to the fact that it can cause ingestion/ bowl issues if disgusted. Yet, the employees at this "PET" shop are supposed to know what certain pets require and do not ? YEAH RIGHT‼ I live in a two story HOUSE, I do not keep my house higher than 73! Not to mention, my reptiles have their own room! I mist my baby as well. In addition, when I purchased my baby, he had a yellow spot on the side of him. They didn't even know if he was a boy or girl at the shop, the manager, Olivia, had to google... Like how are these people running this shop? Not to mention, when I called TODAY, they stated "there is a no return policy. No where is that posted‼‼Not even on their website, Facebook nor any of their social media platforms. Plastic veins / pants ARE INDEED toxic to veiled chameleons. Olivia states there is nothing they can do. Once we hung up, I attempted to call again to ask for corporates number. Yet, my calls were being sent to voicemail as if they were closed but it was 1900, not 2000. Therefore, I had to have one of my friends call on three way. & once that occurred, Olivia commenced to speak negatively about me and luckily I recorded everything that was stated. I also will be reporting this business and both individuals to the BBB. SO PLEASE TAKE YOUR MONEY AND GO ELSE WHERE ‼‼ THEY WILL SELL YOU SICK REPTILES / ANIMALS and the employees OBTAIN ABSOLUTELY ZERO KNOWLEDGE NOR CARE FOR ANIMALS NOR CUSTOMER SERVICE.

    Lucky Tails Rescue - petadoption - Updated July 2026

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