I'm truly not one to EVER write bad reviews but this time I couldn't help myself. I recently got married in June and brought my wedding dress to Lucy to be tailored. I've only been there once before but have friends and family that have gone multiple times and seemed to trust her work. My dress felt completely untouched. It was a form fitting dress that was baggy throughout the night. When I went to go pick up my dress the straps were way too big and falling off. Lucy tried arguing with me and telling me that they fit fine. This was my WEDDING dress. I then came to find out the my bridesmaids that had gone to her also had issues. The BM dresses had beading on the top that Lucy "claimed" to have altered but they realized it seems that she hardly touched it at all. On the day of the wedding we all spent time pinning each other in our gowns which is completely uncalled for. After paying a good amount of money we're all extremely frustrated and disappointed at Lucys work. read more

I would never consider even walking in this building after the horrible customer service that I received on the phone. I have a wedding coming up so I called to try to get my dress altered and a young lady picked up. A woman, presumably the tailor could be heard arguing and being really nasty in the background. The woman on the phone with me was talking to her and the other lady said "ughhhh well she's going to have to come in this week!!!" With a really really nasty attitude. I said ok that's not a problem but why is she so angry and the woman yelled back "tell her I'm not angry I'm just on the phone with someone else" which wasn't true. Then they just hung up on me. I live locally and I will make sure to tell my friends to stay away..... I was shocked at her attitude. Did she want to keep customers or scare them away? Take my advice and go to someone who will treat customers with respect. read more

I brought a bridesmaid dress in last year to get altered. I needed the straps tightened, the middle of the dress brought in and the length to be hemmed. Total 95$. Didn't think that was that bad on the price. Fast forward to now, I bring in another bridesmaid dress. It fit me perfect except for the length. I needed it hemmed an inch or two. Total price 95$. Wtf! I thought that was way overpriced and when I brought it up they gave me bullshit excuses. That it would be 150-200$ if I went anywhere else. BULLSHIT! I'll never go back there. Customer service was so rude and that little kid running around the store getting into everyone's business, especially now with Covid. I don't want your kid close to me. Shoulda read the reviews before but a friend told me they did a good job so I didn't think to check the reviews. Idk how they are still in business. Probably because they overprice everyone that goes in. Well you're not getting my money anymore or everyone I tell about this. read more

Lucy is very pleasant and does excellent work. I had an OBX sweatshirt that I purchased on vacation many years ago and Lucy was able to make the repair in a timely manner. read more

I came to Lucys for its convenience of it being in the same town I live. Lucy is very pleasant, but her prices are really high. I would save more driving an hour to have my gown altered down a size then when she just trimmed the length, took the straps up and added eye hooks to the back. Ive paid 75 to have my dress taken in 3 times for a pageant (waist, bust, length ect). I got charged 75 for such minor things. Length, straps, and two eye hooks that were sewn in. Not a happy camper. read more

I stopped into this place by accident. I meet Lucy, a sweet women. The next day I brought in shirts to be cleaned and pants to be tailored. I was extremely happy when they came back. I have now been there three times in the last two weeks read more

I would definitely stay away from this place. The owner Lucy is so rude. I would rather go some place else and pay more then to have to deal with this business again. read more

The worst tailor you can get. Close the doors and stop ruining people's hard earned clothing Lucia. Time to retire.

I moved back to CT just over a year ago and was happy to find a local tailor. I agree customer service is not their forte. They aren't rude so much as matter of fact. I'm fine with that because I'm not stopping in to hang out - I need a suit dry cleaned or some pants hemmed. Lucy has taken in blazers and suits for me over the year and always done excellent work. They place is generally busy and she tries to get everyone in and out as soon as possible, but I've never felt rushed iPod I've had concerns or questions on an item. The dry cleaner has always been ready on the date I'm told it will be, and ditto on alterations. I find the tailoring prices to be reasonable and the dry cleaning prices to be better than in the area. I would not hesitate to recommend either service, but I would advise a friend to know what he or she wants altered and speak to her with any questions or concerns rather than just assume everything will work out the way you will imagine it - that seems to make sure you and Lucy are on the same page on your garments. read more

I have never been so dissatisfied by a tailor in my life. Not only did the tailor do a horrible job, she was also so rude. When I arrived to have my bridesmaid dress fitted, the tailor (who is the owner, I'm assuming Lucy) was really nice, outgoing, and very complimentary. When she started to make some the alterations, she was using thick safety pins rather than the more thin and delicate pins. This concerned me a little bit as she pierced the fabric but I figured hey she's the professional not me, she must know what she's doing. After that, she altered 3 pairs of jeans for me. When I returned a little less than a week later, I went and tried on the dress. First off, she took in some fabric in the front-fine, however, because of it she had managed to sew it up so that the lining was now hanging over the seam. Then as I looked at lining, it was all pulled and frayed and then that was when I noticed a nice hole in the dress...the size of a hefty safety pin...hmmmm... When I brought both of these things to Lucy's attention, she immediately became defensive and told me the dress was cheap and that there was no hole (p.s.a $300 Jenny Yoo dress). Shocked, not only by how rude she was but also by the fact that you would assume that a tailor would have decent eye sight; I showed her the hole again. Her response- "that's how the dress is, I did nothing, that's how I got it". Really?!?! So, she's to tell me that my brand new dress that was still in it's packaging had a hole in the front that was clearly made by a safety pin? Ugh, it makes me so made just thinking about her attitude. She fixed the lining and then gave the dress to her assistant and then the assistant rang me out. At that point, I expressed how unhappy I was about the hole and the overall alteration (she made an extra seam on both straps instead of sewing it at the original seam), the assistant seemed sympathetic until Lucy stormed over to me and said "it's fine, there's nothing there, that's how it is!" and then stormed off. Talk about quality customer service! I paid full priced and vowed never to go back. When I got home, 2 of the 3 pairs of jeans were hemmed fine, but the 3 which I had asked for her to create a similar thick hem was done poorly, the hem was really uneven- thankfully the hem was of dark color so you can't see it unless you look closely. I don't think I would have been so angry about my experience here if Lucy had had a different attitude and if she had made some kind of attempt to please me as her customer. I definitely will never go back and will be telling the bridal shop that referred me to her how unhappy I was :( read more

I have been going to Lucy for at least ten years. She does excellent work and is always helpful when you're in a pinch and need a quick turn around. I like the staff and feel the service is great!!! I enjoy the family atmosphere. read more

I needed my daughter's junior bridesmaid dress altered for my sister's wedding. We had received the dress in the mail the Tuesday before the wedding. It did not fit and needed extensive alterations. I called Lucy and she stayed open late to help me out. She had the dress ready for me within two days. I don't know what I would have done if she didn't squeeze me in that day. She was very busy and knew the dress would take her awhile, yet still agreed to help me out. I will go back to her again and again for such great customer service. She really saved the day for me. read more

Have been a customer for probably 10 years. Until now. They lost my clothing, which is one thing. Mistakes do happen. However, they blamed me for it. Said I must have picked it up, even though I still had the receipt and came in again for it a second time after waiting 20 minutes the first time while they looked for it. I insisted that I had not picked it up and they said "someone must have." So I said , "then you must have given it to someone other than me." They absolutely denied that. Lucy claimed she couldn't even remember doing the repair as if that explained it. Hey, it's a strictly manual pencil and paper operation and mistakes do happen. However, blaming the customer and not even offering a lousy $10 store credit is NOT acceptable. I will find another tailor. read more

I agree with the others on the customer service at Lucy's! I had my bridesmaid dress altered there and the hem was crooked and when I told her that I wanted it the longer length all she could tell me was that she couldn't make it any longer on the shorter side because she couldn't put the material back!! What kind of response is that! Now I have to wear a dress that isn't the length that I wanted! And she didn't even bother to reimburse me for her mistake, claiming she didn't know what happened. She also lost the garment bag that I bought for the dress and then was looking around the store for any garment bag to give me. I thought that was very unprofessional. And the icing on the cake, they made me pay before I tried it on! So, I would NOT suggest anyone go to her for alterations. I was so disappointed! read more

I found Lucy about two weeks ago. Since then I have brought nearly EVERYTHING that I have neglected having altered because every other tailor or seamstress was disappointing. Let me tell you, LUCY IS TERRIFIC! Perhaps a bridezilla or two who are having a hissy fit about pins were troubled by Lucy's service but I am telling you, she is GREAT! I have beautiful, expensive clothing and she has done a wonderful and professional job on everything. read more

I was afraid to even visit the shop due to the reviews I read here, but a friend whom I trust recommended Lucy so I decided to give her a try anyway. We had a tiny glitch because I had called and they said she there and we drove over from Guilford and then she wasn't there after all, but the next day we returned and I must say we were extremely pleased. My daughter had chosen a prom dress from a thrift store that needed extensive and I mean EXTENSIVE remodeling, and Lucy did an absolutely beautiful job on it. It must have been a truly challenging sewing job, and my daughter literally looked like a million dollars. Plus Lucy was very friendly and fun and just made the whole experience really enjoyable for both of us. read more

Not the only game in town people. I used Lucy and have recommended her in the past. Unfortunately her daughter was extremely rude to someone I sent there. Worse part of this is I called Lucy and she wasn't bothered by it or sorry for it. She merely said their very busy they have lots of customers. I'm not sure when being busy became an excuse for rudeness. At the end of the conversation she didn't seem fazed by me saying I was disappointed or not going to refer to anyone. I work in a field with a clientele that is constantly in need of this . Good news travels fast, bad news travels faster. read more

I use Lucy's for all my dresses and clothes and although they are pricey she does good work, EXCEPT when her daughter is at the counter it makes going there not even worth it. She is rude, and does not know how to deal with costumers appropriately. I won't be returning after the last experience I had picking up my clothes, sorry Lucy. read more

My experience with Lucy's is nothing short of fabulous! Suits, slacks, my wife's dresses...all expertly done in timely fashion. If I need things in a hurry, they accommodate. If I leave something and they say it will be ready on Tuesday, it's ready. If something is not quite right--and that has happened once in more than a dozen tailorings--they make it right without question. I find Lucy and her personnel pleasant, with ready wit and gracious. Could be those who say their experiences have been less than satisfactory says more about them than it does about Lucy's. read more

Lucy is terrific! She can alter or repair anything and the dry cleaning quality is excellent. Comparatively her prices are really inexpensive too! I won't go anywhere else. read more

Hemming and alterations have been very good and accurate measuring. She uses safety pins and is very quick to mark the work.

Dropped off a pair of pants that i needed altered by the next day. Finished well ahead of time and did a terrific job!

We have been customers of Lucy's Tailors in Branford for over 20 years. My entire family. We've given her business, referred her a ton of business and overall have had no problems. I can honestly say the work was always done well. Last week my daughter brought her very expensive prom dress to Lucy to hem. Gianna picked up the dress, came home, tried it on and the dress was a mess. The nude lining underneath the lace was 2 INCHES longer than the top layer of the dress. The blue lace hem was crooked in spots - terribly hemmed. Since prom was only a few days away, my daughter couldn't get back down to Branford to have them fix it with her work schedule and prom appts. Time was very tight so we brought the dress to someone else for emergency repair. My daughter called Lucy to explain what happened and was YELLED AT by Lucy. I did not believe her until that night at 9pm when I called to leave a message requesting our $65 be refunded. Instead, Lucy answered the phone. My husband and daughter both witnessed the entire call between Lucy and I - it was on speakerphone. I was calm and professional and started to explain I wanted a refund. Lucy started YELLING at me and freaking out - I was in shock! I asked her why she would yell at a customer. Especially one who she's known for many many years. She kept yelling! My husbands face was classic. He couldn't believe she was yelling either. She said we should have brought it back to her and I calmly explained I was rushed in for an emergency MRI and on bedrest until the results came in so I couldn't have gotten the dress to her nor could my daughter because of the tight time frame. I calmly repeated we were due a refund and she HUNG UP on me. I've never been so blown away by a business owner in my life. On principle alone I am posting this. Not only will I never refer business to her again, I will make sure everyone is aware that if you do business with her, customer beware. She does NOT stand by her work. My father went in to meet with her today and she still refused to refund us. I'm in shock that she could justify keeping our money when she ruined the hem of the dress. The woman who repaired the dress said the inside hem was "never touched" and it had its "original factory hem". She also said the outside hem was a disaster. A smart business owner would have given us a refund and we would have continued to do business with her. Unfortunately, Lucy has proven to be very unprofessional, nasty and does not stand by her work. Had she refunded us kindly, that would have been a $65 hit. Now she's lost way more. She loses our future business, our future referrals and more. read more

Well, let me tell you about my experience with Lucy and her EXTREME RUDENESS! Over the past six months, three of my warm-up jackets have needed new zippers. (Tek Gear to be exact.) So six months ago, I brought one in and was charged $10. No problem. Three months ago, I brought another one in and was charged $20. Ok...no problem. I understand they recently moved to a new location and maybe they raised their prices...I pay it. A couple weeks ago, I drop off a third jacket to have the zipper replaced. (Now keep in mind these are all separate warm-up jackets.) They charged me $25 this time. I was going to question it, but there were about four or five people behind me and I didn't want to make a big deal about it. I just figured I would call on Monday and get it all sorted out. All I wanted to know is why all the same exact jackets, that only needed zippers, had increased SIGNIFICANTLY in price over the past six months. That's it...a very simply question. What started out as a $10 repair six months ago, has now gone to $25. My concern is that if I need another zipper repaired on a fourth jacket; is that one going to be $30 or $35? It seems like every time I go there for a zipper repair on the same exact style warm-up jacket, they are adding on $5-$10 each visit. I wasn't looking for a refund or a credit. I just wanted a LOGICAL EXPLANATION for the increase because in my mind, I just couldn't justify it. So, Monday morning rolls around and I call Lucy...just my luck...she answers. Well, I NICELY (and I mean NICELY) say, "Hi, I've had three zippers replaced on three separate warm-up jackets over the past six months and I was just wondering why the first one was $10, the second one was $20 and the third one that I picked up on Saturday was $25." Well, apparently THAT question didn't NOT resonate well on a Monday morning because she got EXTREMELY DEFENSIVE, started SCREAMING and YELLING something about different jackets need different zippers. I tried to explain that all the jackets are EXACTLY THE SAME, but she was YELLING so loud that all I could hear were the RETCHED tones of her SCREECHING voice. To the point that I couldn't even understand what she was even saying; nor could I even get a word in. It was so HORRIFIC that I put her on speaker phone in front of all of my coworkers and allowed her to HUMILIATE and EMBARRASS herself...they were MORTIFIED and APPALLED at the way she was YELLING at me. It was as if she was blaming me and I'm the customer!!! What did I do besides drop off, pick up and pay? No one could even understand WHAT she was saying because she was SCREAMING into the phone at me. WHAT BUSINESS OWNER DOES THAT??? Not one that wants to keep customers...especially since ALL of her reviews SUCK!!!! Maybe she should smarten up and the next time a customer calls and POLITELY asks a question, have the staff handle it and maybe ALL of her reviews wouldn't be in the toilet. My advice: bring your clothes elsewhere because with a mouth like that, SHE'S going to need all the thread she's got to SEW THAT MOUTH SHUT because her customer service and people skills REALLY SUCK! read more