I had my hair done by Masaki and was extremely disappointed with both the result and the way my…read moreconcerns were handled afterward. I paid $480 for my appointment and left with hair that looked patchy and not like what we had discussed. While disappointing results can sometimes happen, what bothered me most was the complete lack of communication afterward. I reached out to Masaki on May 13 regarding my concerns and attempted to resolve the issue privately. I never received a response. It has now been about a month, and despite giving plenty of time for a reply, I have been ignored. I did not immediately leave reviews or make public comments because I wanted to give him the opportunity to address the situation directly. Unfortunately, that opportunity was never taken. For $480, I expected a higher standard of work and customer service. Based on my experience, I cannot recommend Masaki.

Updating my review: I used to come here because the haircuts were strong, but over time the…read moreexperience deteriorated significantly. Appointments became rushed, started late, and lacked even basic professionalism. You're barely greeted when you walk in, and the overall tone makes it feel like you're inconveniencing them just by being there. I told them multiple times I had a head injury from a concussion and the lack of care was very concerning how abrasively they washed and handled my head. My most recent appointment was a complete failure. I asked for a warm, golden brown and came prepared with multiple reference photos. While the color was processing, I clearly flagged that it was pulling purple. That concern was dismissed, and the product was left on longer. The result was the darkest my hair has ever been, almost black with a cool, purple hue. The exact opposite of what I requested. The color job is all mismatched, the lower part of my hair significantly darker, the roots are sloppy and uneven. When I pointed this out, the response was defensive and dismissive. At one point, I was sarcastically asked if I wanted to "bleach it," which is an inappropriate and careless suggestion for already fine hair. It was mind blowing to have this handled so poorly and then be rushed through a cut that does not look anywhere close to the quality of the past cuts. I followed up requesting a refund, given that this will take months to correct and fade, and received no response for over 48 hours. It's not even about the money - it's about the severe lack of respect. What's most surprising is that this level of defensiveness and lack of accountability was unacceptable, especially after such a grave mistake. Instead of thoughtful adjustment and ownership, the response was dismissive in the moment and silent afterward. Mistakes happen. How they're handled is what defines a business. This was not handled well. NYC has no shortage of salons that can deliver both technical skill and professionalism. This is not one of them. Updating this with a pic and additional NYC HAIR SALON SEO terms so future customers are warned since the salon has decided to block me after no satisfactory resolution. The pic at the top right was me pre-hair f*** up. Only come to this salon if you'd like to come home and cry.

Kelvin is my now my go-to stylist after my friend recommended me to him. She's also been going to…read morehim for awhile and after my first haircut with him, I can genuinely say it was one of the best haircuts Ive ever had - it was exactly what I wanted and I walked away feeling so happy with the results. I went back recently to bleach my hair and I was so shocked by how good it came out - and in only 4-5 hours! He's definitely a professional and knows what he's doing especially when it comes to dying/bleach/toning and cutting short Asian hair to fit my face shape. I rarely need to tell him to fix or that I'm not satisfied with my hair; I trust his process and he's never failed me.

I used to love this place but this will be my last visit. Both the front desk and stylist were cold…read moreand unfriendly. I asked for ash brown (which I usually get) but I got a way lighter color than expected and the bleach (he went over the bleach twice) really damaged my hair. On top of that, they charged me for a haircut I never asked for. During the balayage, the stylist cut/thinned (no idea what he did because he never asked me) some of my hair (maybe 10 "snips"?) and they later charged me an additional $70 for the "haircut." This really pissed me off because in the middle of my appointment, I even heard an assistant ask in Mandarin "is she getting a haircut?" and the stylist shook his head. I was really unhappy with my hair that I went to get a hair treatment (for the dry, damaged hair) and toner at a different salon a week later. That stylist even asked "who did your hair?"

Fania and her team were simply incredible! All of my bridesmaids were SO happy with their hair…read more Faina truly went above and beyond to make sure each and every person was satisfied with their look. She also kept a very tight schedule. She was so good at managing the time that we ended up being ready EARLY for our photos! Fania is a true professional and knows all the tricks to keep hair looking gorgeous all day. She listened to what I wanted and worked with me to make sure I was happy with the result. After the big day, she sent me a sweet care package too! Highly recommend her--especially if you want gorgeous waves on your wedding day.

Fania is a miracle! She has been an absolute dream to work with and I'm so excited to have her be…read moreapart of my wedding day. I had my bridal hair trial with her last week, and I've never seen my hair look this good! She's very accommodating and checked in with me to ask how I was feeling (so anyone tender headed will be in great hands!). I had a curly updo (looked similar to the ladies from Bridgerton! - very classy and cute). Next morning I noticed that my hair style lasted a full 24 hours!! I'm so happy with my hair!!

I've been coming to Sergio for 8 years, since 2018 when I moved to NYC! He's is like family at this…read morepoint. Not only do I get a great haircut with good conversations, vibe, he offers a wide range of in-house, boutique products. Daily I use Avenue Man Curl Defining Cream for my men's medium length hair. It leaves my hair frizz-free, properly defined, goos hold, & luxurious looking. I cannot recommend Sergio or Avenue Man enough!!!

Sergio is an artist with people's hair and overall image. When you want someone who truly cares…read moreabout the look healthy and style of your hair, look no further. My son is a musician and has glorious long hair. He only trusts the best and that is Sergio.

If I could give this salon ZERO stars I would. No idea how they have good reviews…read more I have never felt so uncomfortable and so insulted. Pre-paid for this appointment and was greeted like I wasn't even human. I was 15 mins late to the appt and I called an hour before my appt to let them know. Thank you so much for making someone so uncomfortable to the point I couldn't trust you to do my hair. I genuinely thought they would purposely ruin my hair.

HIDDEN GEM. ladies you know a good blow out the moment the stylist blow dries your hair then…read morestyles. this guy came with all the works, didn't speak a word to me (best) and my hair is amazing! great products used, top notch styling tools and the techniques used are the correct ones- not the new beauty school teens that think they know it all. this place is amazing- will definitely be coming back

Yelena, the salon manager, has been my stylist for over a decade. She is professional, kind, and…read morededicated to giving her clients their best possible look. She is fun to collaborate with when deciding on cut and color; her advice is always honest and reliable. Yelena has a great eye for what works for each client's individual hair type and facial shape. With years of experience behind her, she has terrific technical expertise and a great aesthetic sense. I highly recommend Yelena as a sophisticated, creative and expert stylist.

I started coming to this salon last October, and I'm so glad I did!…read more First of all, it is like walking into luxury. The salon is beautifully decorated. I love the offering of hot tea in real glasses! Fatima is hands down the best hair washer ever - so relaxing and caring, she makes every visit feel like a treat. Maggie, my stylist, is an absolute sorceress when it comes to bringing my hair style visions to life. Every style comes out better than I imagined. She also has a heart of gold and is such a gem to talk to about life. I've finally found my go-to team and couldn't recommend them more!

I cannot recommend Davida Salon enough! As a New Yorker who used to commute to Long Island to get…read moreher hair done, I am a tough critic! Adrianna is very talented and I cannot wait to come back!

After bad Groupon experiences left me with damaged, copper-toned hair, I walked into Davida Salon…read moreand got Elle--best decision I've made. He gave me an incredible cut on my first visit. A week later, he tackled my color correction and in one session eliminated the copper tones I thought I'd never be rid of, lifting my hair with gorgeous highlights--rich brown with bronde dimension. I was blown away. Davida Salon is where you walk in and know you're getting top-notch service from professionals who are honest about what can be accomplished. No "maybes." Elle is a true gem of the Upper East Side--I cannot recommend him enough for cuts, color, or whatever your hair heart desires. Xx Kait

I got my first curly cut from Laiz and I am so so happy with it. I've been trying to wear my…read morenatural curls more but they never looked right so I came here for some help. Laiz is super knowledgeable and very quick to know how to make your hair look amazing. She walked me through each step as she was working and now I know how to actually take care of my hair. I didn't know my curls could look so good!! I also got a root touch up from Olivia, who is such a sweetheart and a fellow Southern California native! The salon is clean, super welcoming, and has a very energetic/lively feel to it. Highly recommend this salon...I already made my next appointment!

Casagrande Salon e o melhor de NYC, além de profissionais de primeira sao pessoas incríveis. Desejo…read moresucesso sempre.