I have always had this concern with anything that has a really long warranty... Will the company be…read morethere to service the warranty or is it all just a big scam. Well, I had a roof done about 9 years ago by a company that does not exist any longer. But that company was bought by Bakersfield Roofing. That roof has a leak, so I contacted the original company, which forwarded me to this one. It was a crazy stormy weekend, which is pretty rare in Bakersfield. I left a message that stated something about how I was surprised they were not working because of the crazy weather (it was a Saturday). They never call me back. So I follow up with them, and this is really what the review is about. When I call them again on Tuesday, the owner actually answers the phone. He tells me that he thinks my comments about working on the weekends is rude and that he is entitled to a vacation. That is how it started. I explain how he bought my warranty, and he says he doesn't think that is how it works. I told him I am sure it is how it works because I have seen lawsuits about it. He keeps making very aggressive comments at me, and when I try to respond (in a nice way, trying to get on the right foot), he cuts me off and says he is not going to argue with me. He did this like 5 times... Makes and inflammatory comment, I begin to respond, and then he cuts me off and says he is not going to argue. Then he started asking me if I did something to the roof, and I said, just go look at it. He finally does, which takes way longer than I would have expected. He did some kind of patch or sealing according to the tenant and is supposed to call me back and explain what is going on. He never does. I call him a week later and he made some excuse about HVAC people needing to seal things anytime they are up there (never heard that one before). Blah blah blah, he kept making weird excuses and speculating on what happened. I just want it fixed so it does not cause damage to my property. Bottom line is that even if his work is good and he is knowledgeable I would never work with a person that is this difficult to communicate with. At this point I think he still thinks he does not owe me any warranty service, so let's hope nothing else happens. Adding this after his response: This is exactly the response I would have expected from Jerry. I don't have a problem ordering or paying for work. I have a problem with vendors that are rude, call me names, and like to start blaming everything else before they even get to the job. You can tell from his response that Jerry doesn't understand that my issue is that he is rude, difficult, and unprofessional.

I called for an estimate for re-roof Before my 28 year old roof starts leaking. Jason arrived 2…read moredays later at time promised. He assessed condition, gave me brochure for products they use and provided a fair estimate the next day. Their crew of 4 craftsmen arrived 10 days later completed the entire job (single story home) in only 8 hours spread over 2 days. The crew was very respectful of my property and completely cleaned up the job site. The owner (Jerry) even payed a visit at the end of the job which i thought was a very professional and classy thing to do. The other thing which is impressive is Protec roofing is based in Bakersfield and my home is in the Tehachapi mountains which is about 58 miles away. The roof looks OUTSTANDING ! Thanks Protec roofing.

Awesome customer service. Prompt and responsive. Provided us with helpful pictures to share with…read moreour HVAC service providers for potential repairs that were affecting our roof. We appreciate you and will be sharing your info with anyone else in need of an excellent experience. Joseph and Stephanie Crisostomo.

From start to finish the experience with diamond ridge was superb. Alex kept us up to date through…read morethe process, even while we were out of country. We had complete trust in him and the team to get the job done. Even with unexpected findings like multiple stacks of shingles, a pre existing wood shake roof, and some water damaged boards, they offered a fair price and fixed it like new. The new gutters installed also look great!

I hired Platinum to fix my roof and I wasn't happy with the outcome. What happened is that I was…read more having water damage in the ceiling & I paid over $1,000 for the owner to fix my roof but next time I looked he had his dad there working on it. Both of them never figured out how to repair the roof, but they thought they'd fixed it. Then we got a strong rain and I had so much rain that there was actual water coming out of the damaged area of the ceiling. I had to put a bucket to catch the water as it dripped down. All I can say is that the roof wasn't repaired and I lost my $1,000 on customer no service.

After our 1st Bako rain in November 2025, I noticed the roof leaking into our dining room ceiling…read more I called and Christian came out the next day for a free estimate, the price was reasonable and literally 2 days later Christian and his team fixed the roof on time for the next cycle of rain. I was so nervous that it would leak again but was ecstatic that the job was done well and no further damage was created. I'd totally recommend.

Mike came to check my rental. He was great! He took pictures, explained in detail and even patched…read moreup on the same day. I will definitely use him in the future.

Professional, courteous, and respectful of our property. They took pictures (thanks for not making…read moreme go on the roof!) and showed me the damage - the after work look like they never removed a tile - very impressed! Great value as well!! Will use in the future for preventative maintenance and repairs. Thank you and your team!!!

Communication challenges explained and fixed. Service was promptly completed and a quote was…read moreprovided. Service and follow-up have been very good. Still deciding on the project, so I can't speak on the quality of the work. I'll provide an update if I decide to proceed.

I just needed a small section of gutter installed by my back door. They came out and gave me a very…read morereasonable quote for the section I needed. It was installed and matches both my eves and paint perfectly. I would recommend them highly.

Pedro did a wonderful job with the Garage conversion! He's been extremely professional and would…read moreuse again!

Wanted to give them a chance for a large project but they no showed an appointment that I cleared…read moremy schedule for. Really wanted to support this business but unfortunately they were not reliable.

From start to finish, I was absolutely amazed and impressed by the professionalism, skillfulness,…read morepromptness, and team unity of Coast Design and Build. From the plan layout to the demolishing, building, painting, plumbing, electrical work, and cleanup- this company moved with excellence. I highly recommend this company without reservation. You will not be disappointed. Coast Design and Build thank you for my dream kitchen. --Pamela McGee, M.D.

We are beyond satisfied with the results of this project--it was a genuinely stress-free experience…read moreand the quality is simply superb. The team didn't just complete the job; they took our aspirations and expertly brought our vision to life, achieving a final result that is even better than we imagined. This perfect 5-star rating is a testament to the dynamic partnership and sheer excellence of both Melina and Moises's team. Melina was highly effective and supportive throughout the process. Her clear, proactive communication was instrumental, keeping us informed and providing excellent support throughout the project. She managed the schedule and client relationship very well. Moises's team represents the highest level of craftsmanship. Their site management was impeccable--the worksite was consistently the safest, cleanest, and most organized we have ever seen. They operate with meticulous precision, implementing rigorous quality checks that guaranteed the work was perfect the first time. This is an elite-level operation; their combined skill, dedication, and professionalism set the industry standard. Hire them if you want a project executed with absolute excellence!

They did a fast a quick repairs to my roof and their price was very fair. Definitely a company to…read moreuse.

I was happy with the Roof Repair Specialist. I was worried that I would go under a huge expense to…read morefix the entire roof. After meeting with Mr Martinez, he suggested that he can repair the damaged areas with very reasonable price. He mentioned the the roof in in good condition and it'll still last another 5years or more. Rain water had gone under the shingles and damaged the plywood overtime. It created couple of dips and holes. I didn't mind if the roof shingles didn't match since we will be changing the roof. All the plywood was changed and repairs were completed. I trust he's work and will recommend he's business to family and friends. Thanks for your hard work.

Highly satisfied. I had them come and clean my roof today. Great crew. Friendly. All of the…read moredebris is gone and they cleaned everything up before they left Took photos before and after of my roof, as they cleaned, and showed me when they were done I will be having them back every spring to clean off the leaves and debris Highly recommend!! Reasonable pricing

Very satisfied!! Gilbert and his crew were on time to give me the estimate as well as for the…read moreactual job. Showed me pictures of before and after the job.Left the work area as clean as it was before the job started.I highly recommend Rooftops USA !!!! price was reasonable as well!!!

I had two leaks on my composite shingle roof and wasn't sure how much work I was actually looking…read moreat. A previous roofer had handled one side of my duplex but never offered to look at the other. Jesus returned my call the same day and came out to inspect. He did a thorough check and told me straight: the remaining roof needed to be coated and the sealing around all the AC units and vents had to be replaced. I had an estimate within two days -- very reasonable. When I asked about scheduling, he didn't sugarcoat it. He had another job lined up, weather was a factor, and it might be two weeks. I respected that. A week later he called -- a job had been rescheduled and he could start mine the next day. Two days after that, it was done. I went up on the roof and inspected the work myself. Everything was exactly as agreed. Glad I called K-9.

Residential metal roof from. K-9 Custom Roofing. Jesus and…read morehis crew provide prompt and professional service. Within minutes of contacting Jesus about a quote for a roof replacement on my A frame house he contacted me and came out within 3 days to look at my house for the quote. His quoted price was within what I figured it should be. After awarding his company the job he ordered materials and extra due to an add on I had that was not included on the original measurements. They showed up and start working next day after receiving material. They did an excellent job replacing a comp roof with metal as I requested at a very fair price. Jesus is very knowledgeable and professional. He answered all my questions and installed a beautiful new roof on my A frame. I highly recommend K-9 Custom Roofing!