Love love the costumer service. I have been in several times for jewelry repair, the staff is so…read morefriendly and my items are always ready on the given date.

Very helpful. I knew what I wanted when I went in and I got it at a reasonable price, with no…read moreannoying attempts at upselling.

Friendly, helpful young lady behind the counter helped me figure out how to update my mother's…read morering. Prices very reasonable and my necklace was ready when promised. I'll update this review when I pick up the ring but so far I'm very pleased.

This is what a family owned and run business should be! Customer service is amazing- repairs done…read morein the store to the highest of standards- your jewelry isn't sent off to some repair shop - done in house at reasonable cost and done quickly! Amazing family and I feel lucky to have met them

Going into a fancy jewelry store made me a little nervous. I've been in others around town, and…read morethey made me feel like I did not belong there. This was NOT the case at Raphael's! I called first to see if they could polish the opal in my wedding ring and resize another ring for me. I felt instantly comfortable when talking to the woman on the phone. She was so kind. When my husband and I went into the store, we were promptly greeted by the woman and man working there. They were both incredibly friendly, informative, and took their time with us. The price for both services was very reasonable. They got my rings back to me within TWO DAYS and even gave me some knowledge on how to preserve my opal. Words cannot describe how I felt when I saw my wedding ring. I was in shock. I walked back to my car with the biggest smile on my face. The picture attached does not do it justice. They went above and beyond for me. I cannot wait to go back and have more time to look through their selection of jewelry because the little bit we saw was beautiful and unique. Even my husband was impressed when I showed him the ring after the service. We both agreed that he and I will definitely be going back here for future jewelry purchases and maintenance.

100% recommend Raphael's. I went in and discussed my wants a week later Raphael had the most…read morebeautiful ring for me. Patient, kind and creative!

I came to Visalia Jewelry & Loan to turn in some silver coins. I was lucky to get to work with Jose…read moreon this transaction. Jose provided exceptional service. He was patient and thorough and explained the process in an expeditious manner. Overall, I am very pleased with the outcome. The price given for this trade was very fair and unexpected. I would definitely recommend Visalia J &L for your precious metal transactions. I understand that they also sell and deal in used luxury goods such as handbags, wallets and jewelry.

Very friendly, the staff are respectful and professional.. will definitely be back in the near…read morefuture.

They are wonderful, if you didn't know they used to do the jewelry repairs for Gottschalks. You…read morecan't beat their prices for repairs, and they do an excellent job!!

I took in a necklace to have a broken chain repaired. They returned my necklace to me with two…read morediamonds missing.

Quick service. My watch was sized in less than an 20 minutes and is perfect. Every other local…read morejewelry store I went to didn't have the necessary tools or were worried about damaging my watch.

The have a great customer service & they are very quick. I got three of my watches done today…read more The warranty on the batteries are good for 1 year. Even better. They also do Movado watches and replace the crystal, just check in with the manager for that one. I'm definitely coming back here & should have came here first before going to Fresno.

The customer service is decent but the communication with customers through email to discuss custom…read moredetails to an engraving has been NON -EXSISTENT. I sent several emails waiting for a response over the last 48 has been extremely poor. It took a phone call to acknowledge my email and then I was told their would be a follow up email and here now over 24 hours later no follow up. Do better Valliani's at communication with your customers.

I would not recommend making any purchases from the Valliani store in Visalia, CA. The…read morereturn/exchange policies are not clearly explained upfront. When I went back to exchange my watch a second time, I spoke with Belen and Jorge, and neither made any effort to provide good customer service. I was told the watch could not be exchanged because links had been removed -- something they offered to do without me requesting it. Instead of working toward a solution, they repeatedly quoted policy and showed no concern for making sure I left satisfied. Needless to say, I walked out very upset and disappointed. This experience was a reminder never to buy from a chain jeweler again. At Valliani, Belen and Jorge seemed to care only about making the sale, not about the customer

Professional and friendly. They resized my ring and did a great job. Very helpful and trustworthy.read more

The merits of 'good' jewelry/jeweler run much deeper than appearances. Trust, quality, customer…read moreservice, reputation, and value are all attributes that sum up that rare commodity. Browns Custom Jewelry is a 'good jeweler'. From my personal experience and from several of my friends, Browns is not only 'good' by those standards, but they are exceptional! They came highly recommended to me, and they weren't short in any way. Highly, highly recommend! You will not be disappointed!

every time me and my husband go in there they treat us like family every time…read more amazing customer service tony , cecilia , cristal i highly recommend them !!!

They have the best customer service and they take care of all my jewelry…read more They clean my gold for free and also help me find the perfect gift for my little sister.

The staff are some of the most unprofessional people I've ever dealt with. Instead of providing…read moresolutions to THEIR mistakes, they place blame on the customer leaving them to figure out a solution themselves. Going to a large company was supposed to streamline the process and it's been incredibly difficult. I'm shocked that they are running their business this way. Avoid store at all costs, they will not protect your best interests.

Start respecting peoples time. Got a phone call saying that the ring that was warranted was in. I…read morecalled my wife to go pick it up. She leaves work to go get it waste 45 minutes of her time, to be told that the ring is not there. Before you guys call a customer get all your stuff in order and get it right. I tried calling back twice. Nobody picks up the phone. Also gonna leave a Google review and I'm calling corporate.