Stopped by on a Saturday around 6:30 to pickup another USB cord for my phone. At the time there was…read morejust 1 worker and she was helping another customer. We waited for about 15 minutes before another worker came. Brianna was the worker helping the other customers and she let Reymar, the worker that had just come, know we were first to be helped because while waiting other customers cane into the store. Reymar was very helpful. He showed me where I could find the cases for my particular phone since I decided to buy myself a new phone case as well. They have a promotion if you buy 1 phone case at regular price all additional items are 50% off! I ended up getting 2 USB cords along with my cell phone case. I love their cords because they are very sturdy and they offer various lengths, from 3-10ft, also because they offer a lifetime replacement warranty on them! Any body that has teenagers know they be going through these plugs like they're free lol. I am happy to spend $35 on a plug if I can bring it back and get a new one if/when it breaks. Before checking out I showed my Yelp check in offer of 1 free microfiber cloth. Neither Brianna or Reymar knew anything about it but Brianna took a cloth out the drawer and gave it to me anyway. This is something that makes me a little upset, if a business promotes anything, all employees should be aware of it. They are also a little pricier than other places as far as cases and accessories go but I feel that their warranty policies make up for it. If you need USB cords buy them here!

I had the hardest time finding them and the directions I got weren't great…read more Tricked Out is underneath facing mauka/mountain side. Starting from Center Stage area, walk by sidewalk and parking lot by Lupica - Brug - Massage Palace - then Tricked Out. If you keep walking, you would pass the post office and eventually Foodland. They replaced my iPhone camera lens cover on the spot. It's a little pricey but great when I don't want to wait for something in the mail). They also have a "warranty" and put my number in the system. When my lens broke a few months later, I returned to find there was a $10 fee that I was not told about nor expecting. Their card machines were somehow not accepting tap at the moment and required a card scan (I didn't have on me). So no new lens. I went home and found a spare to save the day anyways.

Found a BTS Arirang concert t-shirt in XL. Am happy with the find! Wanted the Suga t shirt but no…read moremore in my size. If they have more in stock in the back, they will bring out a new shirt for you instead of the one on the rack. Just wish there was more selection of BTS items unless army just bought it all by the time I got there lol!

This review is based solely on my experience with the staff during my visit today…read more I've shopped at Pink Box multiple times in the past and have never had any issues, which is why this experience was disappointing. My mom and I stopped in because she was looking for earrings. She had mentioned before that Pink Box has cute selections at reasonable prices, so we decided to browse. While she was looking at earrings and pointing out styles she liked, I was helping her look through them. For context, I don't even wear earrings since I have large gauges, so I wasn't shopping for myself in that section. Afterward, I moved over to the claw clips and was looking through some butterfly clips to see if they came in matching colors. A sales associate approached us and asked if we needed help. We politely said no thank you and continued browsing. What made us uncomfortable was that after that interaction, the employee remained very close to us and appeared to be watching us the entire time. When we moved to a different area, she followed. Whether intentional or not, it felt as though we were being monitored because she suspected we might steal something. My mom and I both noticed it, and it made the shopping experience uncomfortable. We are paying customers who have visited this store before and have never given anyone a reason to be suspicious of us. I understand that retail employees have a job to do, but there is a difference between being attentive and making customers feel like they're under surveillance. Unfortunately, because of that experience, we didn't feel welcome during our visit.

Reason for the 5 star review:…read more 1) They had what I needed. 2) They were fast and efficient 3) The sales person was nice, professional and to the point. I needed a privacy screen protector asap as my other one shattered and I was leaving on a trip. Privacy screen protectors are great for planes as the people next to you can't see what business you are doing on your phone. You never know who you are sitting next to. Keep you business confidential! I was parked downstairs at Ala Moana, as I was in Marshalls, and they are right there on the sidewalk area. Walked up, asked if they had- he said let me check, he did and boom they had. He even put it on for me and did a great job! Thank you!

What Apple couldn't do, this business fixed my water damaged phone in 5 minutes, AMAZING SERVICE…read moreHIGHLY RECOMMEND!

The battery in my phone was almost dead. I called them, and was able to set up a "same day". I…read morewalked into the shop and there was a lot of people. Leading me to assume that I was going to be without my phone for a day. The counter girl asked for my email and said it would be about 30 minutes. The kid doing the work confirmed that yes, it would take about 30 minutes. So i handed my phone over and did some shopping. I came back about 30 minutes later, and sure enough. The repair was complete. While i was waiting in line to pick up my phone. The Tech kid was explaining to customer when its a good time to replace the battery, and when to get rid of the phone. Found their conversation enlightening. I paid the $80, with a thank you, and out into the world i went. The only knock I would give them is the credit card "surcharge". Which I was told about at the very beginning. So if you go there to get your phone repaired. BRING CASH... I will definitely be a repeat customer.

I brought my iPad to the Don Quijote location on the same day I inquired about screen repair. I…read morespoke to Joy which was helpful in letting me know the estimated price as well as what locations are available for same day repair. I arrived to the location at around 12:30pm (time stamp in image.) I spoke to two employees. I talked to one employee that took a look at my iPad and confirmed the price and time to pick up (2 hours). I also confirmed again with the guy who managed the payment that it would take two hours. I show up around 4:45pm and no one greets me walking in. So I walk up (five minutes later) to the first employee and asked if the tablet is ready. She told me, "Oh you're early, I just have to put on the screen." It had been 2+ hours since I dropped off so I was confused but I said I will wait till they are done. I came back around 50 minutes later and the repair is not done yet. At this point it is already 5:45pm and it has not been finished. I wait until 6:18pm and she hands me it without apologizing for the wait or anything. I regret not saying anything about the time issue but it feels conflicting because of all the things I signed and I am not sure if I am in right to. The problem is not how long it takes, but it was the misinformation about when pick up would be. I confirmed with two people that it would be ready in two hours. It came out to almost 6 hours. I would not have minded dropping it off and coming back another time, if they had communicated that. But I was told it was 2 hours so I waited there, standing in the store and not wanting to rush the employees. The repair itself is excellent but the customer service was conflicting. I paid $329.84 and expected quality care. I do wish I had a better experience because it seems others do.

The lady that works the counter is a very patient person and explains the service plans and what…read morethey do. She helped my father activate a phone he bought on the aftermarket and got him a good deal on a yearly wireless plan. Customer service is A++++ and she was very patient with my dad who was trying to understand his cell phone. She is great with the elderly!

Five stars. Highly recommended…read more A small little kiosk cell phone store in the Kaheka Palama Market. It's located right at the entrance to Palama Market on the left side when entering. They sell many cell phone accessories, as well as cell phone cases and cell phones. They also specialize in pre-paid phone cards to call internationally. The owner of the store, Calvin was present. He is a wonderful, friendly, and very helpful business person. Very courteous to his customers and accommodates the Korean speaking community customers too. If you are ever in need of cell phones, cell phone accessories, and/or pre-paid phone cards, go to Wireless City in the Kaheka Palama Market. You'll have a great experience there.

Terrible shop. Do not buy here. They sold me a phone connector that does not work on my iPhone 16…read more I went back to ask for a replacement or refund. All replacement were faulty and they refused to give me a refund. I spent $42 dollars on a product that doesn't work and asked to speak to manager but was refused and told they can't do anything about it. I wasted $42 on a piece of junk. Sales assistant had girlfriend playing computer games beside home and could be bothered helping me. Offer reviews are most likely fake.

Daniel was friendly, knowledgeable and very helpful...He solved my phones issue and made my day!read more

The small kiosk had exactly what I was looking for when I visited Oahu. My kids are loving Labubu…read moreright now and even on Amazon, there are not very many options available. This place had tons of options and so I was able to purchase two items. When I came home and surprised my children, they were ecstatic. I highly recommend if you are looking Labubu items. Prices were reasonable and similar to prices elsewhere.

A lot of cute stuff! locally designed phones cases, iPhones screen protector installations, pop…read morestands and more. They have authentic labubus and zimomos as well

I'm a kind of person that don't care bout how simple my phone case are. Chic phone cases does…read morewiggle me but not to the point that I want one for mine. This place sells phone cases, batteries & screen protector. Pretty cool ayt. Not until they are trying to be pushy! And I totally hate it. But my bandit wants to grab me a case that has a built-in charger on it. And I said okay. Went here & bought the case then trying to show us their other products & talks a lot bout how cheap they ate compare to others. LoL. The other day, went here again to change my screen protector & did a good job on changing it. Actually, I kinda love this stall. Coz indeed, they are a whole lot cheaper. But what I don't like are the staffs every time they are trying to be pushy just to sell something. Other than that, they are funny & friendly. Will still consider this store but I hope they will improve by not showing us a lot of stuffs which I don't need unless I ask for it. Mahalo for reading & happy juandering fellow yelpers.

# g r a t e f u l for…read moreOhana Family Montavio awesome customer service recommended a great fast charger for me. Put on an awesome new case, they are in the kiosk across from the AT&T store near the crosswalk first level,

My husband and I went into Tricked Out Kahala Mall. And this young lady just had gotten back from…read moreher break. She's was very efficient and every question my husband asked she gave us precise answers too. He went home and did exactly what she said and it worked. We wish we had gotten her name. Thank you so much for helping and old man out. lol have a blessed day.

Extremely disappointing experience -- and even more disappointing response from management…read more We went to the Kahala location to have a cell phone screen replaced. Before beginning the repair, the staff looked up our account and then proceeded to remove the damaged screen and install a brand-new one. Only after the repair was completed were we told that they could not locate this particular phone on our account and that, as a result, we would have to pay to set up an entirely new account rather than pay the low-cost screen replacement fee we had expected. This should have been verified before anyone touched the phone. What happened next was even more frustrating. Rather than acknowledging their mistake and finding a reasonable way to make the situation right, we were told that the best they could do was remove the brand-new screen they had just installed and put our damaged screen back on. They did exactly that -- except the old screen could not be reapplied properly. It was returned to us full of air bubbles and in worse condition than when we walked into the store. So we came in with a damaged but usable screen and left minutes later with a phone in significantly worse condition, all because the store failed to verify our eligibility before beginning the repair. Mistakes happen. What determines whether I continue doing business with a company is how it responds when it makes one. An apology, acknowledgment of the error, and a reasonable effort by management to make things right would have gone a long way. Instead, there was no meaningful attempt to rectify a problem the store itself created. Had management handled this differently, they could have retained us as customers. Instead, this experience ensured the opposite.