Lululemon - Westfield Topanga Mall. Just saw three grown women stuff a bunch of clothes in their shopping bags. I Brought it up to one of the sales person attention and he's fully aware but cannot and will not do anything. I've heard this was happening, but never saw it until now. It was very disturbing. I can see their loss of revenue will be shifted to the paying customers. I will probably have to pay double or triple due to lululemon's lack of deterrent to prevent loss prevention. Think I'll start looking at ALO and Viouri, hopefully they will protect their paying customers. read more

For the prices they charge, they should at least try to provide better customer service. I was browsing through their merchandise, an employee kept standing in front of me and blocking me from looking at the items. His behavior was not friendly at all. No greeting, no apologizing for blocking the isle. I used to love this store, since they have a variety of merchandises that are not available in other stores. But the customer service was a big turn off for me. Young Cashier lady was friendly and greeted me right away. The transaction was smooth and made up for the annoying behavior of sales floor staff. This store has a variety selection of shirts, accessories, bags and shoes. They carry merchandises that you can't find in other Valley locations, but just need to be patient with the sales floor people. read more

Lululemon Athletica - Sports Wear Near Me - Los Angeles, California

This was a great experience . I walked in asked for a pair of leggings that would turn me in to someone else . Nora Lisa picked the best ever leggings. They did just that . She also helped me pick a few more must haves . I went to the checkout and met Jane . She was just as wonderful . She was so nice and connected with me and I left there feeling great . Love this store . Great customer service 10 STAR !!! read more

Disappointed is the least I can say, I went in ready to purchase a certain item in-store instead of online. To my surprise, no one welcomed me or even bothered to check in on me after I looked like an idiot searching for what I was seeking. Afterwards, I went up to Marc, the ASM or SM of the store, to ask if they had what I wanted, hoping to get help finding it. His and the store's customer service is beyond awful very dismissive and unhelpful not even going out of their way to give me any kind of information on where I can find it or buy it. I've been shopping at this location for years and after experiencing this several times now it's made me shop online instead of going in-store. If you go to the store make sure you know what you want to find it easier but at this point shop online instead read more

I stepped into Lululemon for the first time today. The assistant manager, Mark(c?) gave me exceptional customer service. I ended up buying my first lululemon leggings there and I am extremely happy with them. Thank you Topanga Mall Lululemon for your exceptional service! read more

this is one of my favorite locations of lulu! they're always fully stocked up on clothes! Samantha's customer service is SUPERIOR!!! she went above and beyond for me today which is what keeps me coming back! ps: to whom this may concern!...PLEASE carry the larger cup sized bras in store in addition to online! thank you! read more

Friendly and helpful staff that make you feel welcomed unlike other locations I've been to.

Every time I visit this location, I consistently find something I want to purchase. On my recent visit, I was searching for the Espresso Define Jacket, but only a size 4 was available on the floor. I inquired with the associate near the fitting rooms about the availability of a size 2 in the back, and she kindly checked and found it for me. Her assistance was exceptional, and the cashier was equally polite and professional. I highly recommend this store. read more

Lululemon Athletica - Sports Wear Near Me - Los Angeles, California

Worst location with the worst manager..don't go there..she refused to return a gift my daughter got and when I checked the policy it showed that they can do the return with an Id ..but she was the rudest and she refused to offer service.. I called the company and filled a complaint already..but wanted to tell everyone to go to a different location read more

I've been shopping at this Lululemon location for years out of convenience, but I have never experienced service like this before! Nicole, Teryan, and Norelisa were the absolute sweetest-- truly so helpful, thoughtful, and genuinely kind. I truly had such a good experience and left the store smiling from ear to ear. From now on, I'll be coming here not just for convenience, but for the incredible service. They're truly a 10/10! read more

Literally Obsessed! From the moment I walked in... stellar service! Thank you Kevin for going above & beyond to make sure someone as picky as I am left extremely content! These are the type of employees that make sure businesses keep thriving. No to mention the high quality of materials LULULEMON uses & high end designs that are made for every type of person. My daughter who is also not the easiest person to convince when it comes to clothes left with an entire outfit & accessories! Again, thank you Kevin for having the patience and making sure we got everything we were looking for. ABSOLUTELY EXCEPTIONAL! LULULEMON you've got yourself new regulars!!! read more

Lululemon Athletica - LULULEMON BAGS - Sports Wear Near Me - Los Angeles, California

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What a great experience I had today with Michael. I mean not only was the customer service on the point but I feel like I walked out of there with a new friend. Now that's how you sell clothes. Somebody give this guy a raise. Walked out of there with the skirt some leggings and a hair tie. I'm really excited about this workout mirror. Just because it reminds me of my favorite Disney movie Snow White. I like the idea of somebody talking to me through the mirror #MirrorMirrorOnTheWall read more

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Shout out to Samantha! She found the bag I needed at another store. Samantha called and my bf was able to pick it up for him moms' birthday. Thanks for your help girl! Great store! read more

Horrible manager Victoria. She hates that job so maybe quit. She was so rude, they ruined my tailoring and didn't offer to do anything about it. read more

Small store with weird rude workers that don't like doing returns because they don't wanna lose money on their small store with expensive prices. Don't shop there if you hate losing money. read more

I came to this location because the closest to my home, but I made a purchase at another location and when I got home, I noticed that the pack of underwear were open and I bought a few other items along with this. Story short I go to topanga to make the return since I was unhappy that underwear were open already prior to me getting home and the manager was refusing to return the item. I let him know that they were open already and I just wanted to return them. I had to keep going back-and-forth and I felt extremely embarrassed in front of everybody because they could hear what was going on, and even another Shopper got involved in the conversation which I did not appreciate. After a bunch of back-and-forth, he finally approved to make the return, but I wish I didn't have to deal with this back-and-forth and felt so embarrassed. Making me feel like I was supposed to be in control of their quality control when that's not my job. I am just a consumer who wanted to buy some goods and they were clearly opened prior to my purchase. Also, the manager had an audacity to say I was new to Lulu when I've been purchasing since they first opened. I will definitely be shopping at other locations. Not this one. This is a complete disaster. read more

I first want to say they have amazing customer service and the employees are very sweet and helpful! They helped find my size in the styles I wanted and had a dressing room big enough for my toddler to come in with me. They consistently checked on me and asked if I needed anything. The reason for 4 stars is the inventory is low and they didn't have a lot of styles in the store. I love the fast and free leggings and they weren't available in the store, only online. Other than the low inventory it was a pleasure visiting the store! I'll most likely keep shopping online for the larger range of styles and sizes but it was nice to go in the store and look. read more

I have a bad habit of going into Lululemon weekly to check if there are new colors for the Align Pant haha Anyways, found this beautiful green (apparently limited edition) and asked for it to be hemmed and sent to my home address as a birthday gift to myself. 2 weeks later, still no pants... So I called Fed Ex... apparently they delivered it, but I never received the pants... So I called back this location to follow up on the status of my order. I was blessed to encounter COURTNEY!!!! This woman went above and beyond to make sure she can find a solution for me. She called around several stores to find this "rare" color for me and I can't believe she found it in my size and was able to hem them again for me to pick up in the store so we don't run into the same issues of the package missing! She was kind, fast, and accountable! read more

went in to exchange my online order. The lady at the counter was very nice and the customer service was excellent.

We visited this place for the first time with my wife, it can be a little overwhelming with the variety they carry. Lucky this location has some really knowledgeable associates, we were greeted the second we entered the store. One of the reps educated my wife on the different types of pants, fabrics and designs they have. Making our purchase decision very easy! read more

Lululemon Athletica - Sports Wear Near Me - Los Angeles, California

This Lululemon always has the best employees! Aside from the idiot of an assistant manager but I'm not sure if she's there anymore anyways. My recent trip there last week was great! I forgot the name of the man who helped me but he was a buff gay man who writes cursive well LOL, he was sooo helpful! He was recommending me items since they didn't carry C/D in the bra color I liked and when asking if they carried X item in stock, he let me know when they're flipping the store for new items. I was also shopping for my boyfriend and he and another male employee (tall, slim build Black man) were explaining the different shorts to me and what works best for certain activities. There was also a female employee who was great--I was browsing with a bra in my hand and she came up to me and asked if I needed help and looked up to see if they carried the matching leggings! She was very nice :) Another thing to note is this is one of the most size inclusive locations I've been to--it's so nice to walk into a workout store and not be surrounded by skinny employees. I gained 35lbs over the pandemic and went from a size 2/4 to an 8 and get self-conscious shopping now but this store's employees are a range of sizes and it makes me feel so comfortable while shopping in there. I remember when Lululemon employees were all blonde and thin like 6-7 years ago lol so this is refreshing to see! read more

Nice store tucked in the mall by the food court. My Crossfit Coach has his pic hanging up here so I always think that's cool and homey when I walk in. People are nice and helpful and it usually isn't crazy hectic in here. It is a little small but it is a store in the mall. Came here Xmas Eve bc my family decided going to the mall would be a good idea at that time...sike. Was looking to buy my bf some XMas shorts and picked up an item hanging. Some buff dude with a wrap around sweater on his waist and his whatever is left of gelled hair looks at me and says, "Oh, actually I am buying that, that's mine." uhhh...ok man, during the busiest time of the year, you hang stuff up you want to buy bc you are too lazy to hold it. Smart. Real smart. Also quit pacing back and forth the shorts line, I'm trying to see stuff. Anyway, the guy who helped me pick some shorts for my BF was super helpful and pointed me the right way. My BF is not a fancy anything and pretty picky and he was stoked on them. As I mentioned in a previous Lulu post, I love Lulu clothing all the way. Their material feels so good and they just last. I still own my first Lulu pants I bought to this day in 2008. May not be as perfect as they were but still usable and can't tell the wear and tear from afar. Would still recommend to everyone...just man I hate their majority pretentious crowd that buys for show. read more

Heads up everyone! Don't go to Lululemon to try ANYTHING on during Covid. I wasted an hour tonight just to get in to the store only to discover I could not try on the jacket I wanted. "No trying anything on in the store, even our dressing rooms are shut down" said the saleswoman. However, if I wanted to buy the jacket, walk out of the store and try it on, I could wait another hour to get back into the store and return it. I know, it's Covid, but this is messed up. What do they do, spray the jacket with Lysol before returning it to the rack? Or not? Just curious. read more

Lululemon Athletica - Lululemon - Sports Wear Near Me - Los Angeles, California

Lululemon exudes prestige & quality in yoga wear for most yogis, cyclists, and athletic personalities.. Their higher price point reflects this image & reputation... Hence I have purchased several pieces throughout the years from pants, jackets, and tops. And I don't even do gyms, as I try to stay active with clocking in steps instead (& past spin classes). Friends often complain & comment on their pricier pieces. Yet, they also splurge on Lululemon due to its quality and durability.. So, I felt compelled to write this 5 STAR review because Cam made me FEEL valued and heard when I addressed my quality concerns on one of my yoga pants. This is truly invaluable for any customer. Most importantly, Cam LISTENED to my issues and stood by the Lululemon commitment to stand by their product durability, functionality, construction, material, and quality. Practice what you preach... THIS IS YOGA, hehe. Thanks again CAM to MAKING ALL the DIFFERENCE with your personal service and taking care of ME!!!!! Your professionalism and gesture has revived my interest with Lululemon. Looking forward to wearing my new Reveal Tight Precision yoga pants and COMING BACK for more Lululemon again.. read more

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I've been wearing Lulu for many years because I love their material and style; however after a horrid experience at the Beverly Hills location with the manager Erin I resorted to only shopping online, until I tried the woodland hills location. People here are so much nicer, more helpful, and kind. Olivia helped me today patiently to find a few different styles I loved and to find the perfect fit. Olivia was sweet, patient, and easy going unlike any employee at the Beverly location. Although the brand kept me shopping online Olivia helped make me feel welcome in stores. I will definitely be shopping here more in the future! As far as Beverly location goes, steer clear! Unless you want to wait in line and be given attitude to by the manager who is suppose to be leading by example. read more

I want to send a huge thank you to Mikaela and the entire Lululemon team in Topanga for being incredible and helping assist in making my dreams come true on my wedding day. They generously lent me 16 yoga mats so I could host a yoga class/ meditation for 15 of my closest girlfriends the morning of my wedding day! They made what I thought would be a stressful process (of finding / borrowing 16 yoga mats from who knows where ) extremely easy and delightful. Thank you so much ! I truly appreciate it from the bottom of my heart read more

Lululemon Athletica - Wedding Morning Yoga with mats courtesy of LULULEMON generosity - Sports Wear Near Me - Los Angeles, California

Lasier provided me with the utmost respect and friendliness. His customer service is truly outstanding and is my reason for coming back. He describes the products in the best way so I can be familiar with the products and what sizes would be a good fit. I highly recommend LuLuLemon bc they do stand behind their product! Ty! read more

Absolutely the worst most disrespectful "managers". I brought in something I ordered online to return and the manager accused me of wearing the item. The very large tag was still attached. She went so far as to suggest I reattached the tag myself with some tool. I was shocked like girl it's not that serious. I had them in my possession for a few days. I refuse to go into that store and give them any of my money. read more

Went in to have my shorts repaired. Kevin was exceptionally professional and helpful. He made the process very easy. Excellent customer service, I highly recommend this store. read more

One of the nicest, kindest, and informed Lululemon sales associates I've ever come across! I drive specifically to this location for the above & beyond customer service that I receive at this location! The sales associates have the knowledge of the clothing and are also so kind & helpful. read more

This is to complaint about your delivery of merchandise I purchased on 12/16/2021 in your store of Woodland Hills, California. I was assured by your staff that the item will be delivered, no later than 12/21, before christmas. This was intended to be a xmas gift. Today is 12/29 and I'm still waiting for the delivery of my purchase. This is absolutely not acceptable. I was confident that a store like yours was responsible enough to deliver their goods on time, and if not, a note will be delivered to my email, so I could consider some alternatives. Like I said, not acceptable at all. I will write a review in Yelp and all other web sites available, indicating your terrible customer service and worse policy when there is a problem with deliveries. Do nothing. I feel completely cheated, and I demand an explanation, as to why this problem happened. read more

This is a great lululemon location. Before they opened, I always had to go all the way to Studio City or Glendale, so I was happy this opened last year! I am a long time lululemon customer and literally own over 100 pieces of their clothing. Their stuff is just amazing! Yes, they're super expensive and you're just buying workout clothes, but these clothes are made for specific activities and they really are on the top when you compare their stuff to other workout gear. It's up to you if you want to spend $100 or more on some yoga pants or tights for running, but I do suggest trying them out and seeing for yourself! I've been obsessed ever since my first pair and a lot of my stuff has lasted a couple of years already! Just make sure to really take care of the when it comes to washing! As you should with any expensive clothing. I've been to the Topanga Mall location a few times, and I like it! Unfortunately the reason why I give it 4 stores is because they don't have specific stuff I'm looking for and it's because they just don't have as much "traffic" as the other stores I go to, but the employees are always very friendly at this location and try to help and place orders for me instead. They do have the more popular or more common stuff. Sometimes I prefer to see it in person before I buy it especially since everything is pretty pricey, but at least they do offer free shipping and free returns so you can't complain, lol. Lululemon athletica is on the upper level towards that center part near the food court. read more

Firstly, I wanted to state that I love the clothes at Lululemon and that the store is cleansed-organized great, however....customer service is not great in particular. When you reach the sales floor, not much sales associates are seen approachable within their manners. Also including, how they denied my husband and I military discount, and he was with me. I had lost my spousal card, but his information is in the system, and I was notified that bringing a drivers license of my own was okay.. and they stated the purchases has to be for himself, but it stated spousal was okay and reminder again, my information and his is in the system. I get the discount isn't the biggest deal in the world, but I had no other issues with other Lululemon stores. Definitely, wouldn't come back unless you just wanna stop by and go. read more

I've got the worst customer service from them , I could give 0 starts I wold , I will never go back to buy from them ever again, about 4 days ago I have bought a new pants ($120) when I got home I was looking at the pants and they gave me the wrong size (I'm size 2 but they gave me size 0) I could never fit the pants on me as they are very small ! I came to the store today asking to replace the pants to size 2 , Kourtney and Olivia were the store "managers" that I spoke with , after explaining to them what happened and that I just wanted to change the size they told me that I have already used the pants (which I didn't!!) after about 5 minutes of us talking they told me that I need to leave the store or they will call security (I never raised my voice or spoke in an inappropriate way ) I was at the store with my 1 years old baby girl and I would never put her in risk and decided to leave with this awful feeling. lululemon you just lost me and all of my friends I would never shop from your stores read more

I got the worst customer service. Victoria helped write my name on a dressing room. After I got done trying on the items I picked out, I could hear her talking shit about me to her co worker as I looked for more things to try on. Then realized this wasn't right, so I left. I'll never the time to walk into this store again. Ordering online is so much easier and not hearing the nasty things people say about you is a plus! read more

the workers here are incredibly rude. they just glare at you the whole time you're in there and did not answer any questions i had straightforward or nicely. id rather drive to a farther store from me then ever step foot in here again. read more

Came to exchange a damaged shirt today and was able to seamlessly get a new same one quickly and with no questioning. Super friendly staff, easygoing and pleasant. I love shopping here!! Great store! read more

Never shopped at this store before until I got a gift card for someone. Both locations that I've shipped at - Westlake and Topanga mall are great. The ladies who work at these stores were so helpful to me. I found the perfect workout attire for me. I couldn't be more pleased with the fabric and the feel of the pants I purchased. Their socks are awesome too. Can't wait to get more stuff !!! read more

I came into the store and as I do go immediately to the sale rack where one of the girls approached me and we started talking as I told her I was just diagnosed with leukemia she stayed with me a long time to find the right outfit, and we did. I went to checkout out and the people behind the counter went above and beyond the act of being a good human. Thank you all again for you love and support,Keep me In your prayers and remember I will be the best dressed and comfortable lulu lemon girl that has ever received chemo!!!!!!! Sincerely Robyn Levy your fav customer! read more

Lululemon Athletica - Robyn in her fav lulus - Sports Wear Near Me - Los Angeles, California

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Omg Amelia is the best !!! I was looking for a pair of pants that I saw on a girl at the gym when I explained it she knew exactly what I was talking about she recommended a size and she was spot on; they didn't have the color I wanted so she check online and called around until she found it!!!!! She's she's amazing. As one of he managers she went over and beyond to make a customer happy. Lululemon is so lucky to have an employee like her !!!! read more