I've always bought shoes from Steve Madden , little pricey but worth it & comfortable with style

I walked I today Tuesday June 13 at 3:30pm the lady working was very rude with a horrible face on not helpful at all I would not want to buy anything from that lady. The man that was there was trying to be helpful but I just couldn't with that lady's attitude read more

Visited this location on 7/30 after attempting to return my online purchase twice- at two previous locations that claimed to be open during regular business hours but were actually closed upon my arrival. This being the third location I'm having to drive to, just to return one item- I was hoping to return my item without any problems but nope, not the case. As soon as I went up to the counter, the associates (Alice and Melissa) asked me defensively if I had all my receipts. I provided them the receipts and was told that my "30 day return policy" window had ended and I was only eligible for an exchange. I showed her an email from customer service that stated "my 30 day window" begins on the day that my item arrived to my house. So I had until 8/2 to return my item. After I showed the manager the email, (with attitude) she told me that I should have called the store in advance to tell them I wanted to make a return and then proceeded to refund my money to my card. I don't understand why I would need to call the store in advance to make a return upon arrival? Why would the store need a few hours to prepare to make one return? Corporate needs to take appropriate measures to ensure that managers are aware of return policies and how to provide friendly customer service. Will not be shopping at this location or brand again. Extremely disappointed with this experience. read more

Steve Madden - Email from customer service - Shoe Stores Near Me - Los Angeles, California

I just left the store and instantly knew I needed to review them. They were A.M.A.ZI.N.G, especially Renee. An angel honestly, so nice and helpful. An awesome experience. Thank you Renee!! read more

Daniele is the best! She helped me find the shoe size I needed for the great black combat boots that were almost sold out. She was patient and even helped me get them shipped to my address when I couldn't make it over that way before closing time! The customer service was great and I know it's been hard during Covid for everyone but they were great! read more

Thank you Chris!!! I I really wanted a pair of shoes and they didn't have my size in the store. I had an event that I really wanted to wear them to but the event was 2 days away. The store manager Chris did everything he could to make sure I had the exact pair I wanted before my event. Great customer service here and great deals!!! Go spend your moneyyyy here! read more

Cheap quality shoes that use real animal products... I can't get behind that

I love their shoes but the people working there ONLY respect the customers who buy their shoes! I was there trying 3 pairs then finally decided to buy one, the girls there appeared to be super sweet. But they do not have a debit card reader so they ran it as credit, for some security reason, it didn't went through. Then I called my bank, answered a ton of questions and the bank told me it needed 30 min to recover. Ok, I told the girls there that I would like to come the other day because I didn't want to wait for half an hour (I had a long day work, and I'm tired) Then the one I was talking to threw a shitty face at me, and didn't even talk back to me. So I'm not able to give you money right away you think you wasted time on me?! I decided never go to this store again. And I bought the same pair today from the other store. Because technically it was their job to have a debit card reader. Then I would definitely come back if they treated customers the same from the beginning to the end. read more

I had the BEST experience here today! I shop... a lot ... and usually have pretty bland experiences and sometimes terrible ones but it's rare that you come across a great experience all around! A friend of mine and I came in to browse and left with the cutest purchases thanks to Chris Cardenas! He was outstanding ! Such a honest, funny and inviting experience! We were laughing the entire time while trying on shoes and chatting away. He is an absolutely incredible soul and we will definitely be coming back and bringing family and friends because I truly don't think you can beat experiences like this and this is coming from someone who used to work at a high end retail store ! He was fantastic! Thank you Chris! read more

Very rude and horrible customer service. Tried to order a shoe and they asked my husband if I was always this way when I said I was disappointed that they could not order the shoe so let's leave. She also snatched the shoes out of my hand and laughed about it. It was unprofessional and I will NEVER return to this store again. read more

I love Steve Madden in general but the girls at this particular store are super sweet. I think it was the manager that helped me, I wish I caught her name, she was great. She checked sizes for me multiple times and even let me know about the 20% student discount! Nice place read more

Steve Madden - Shoe Stores Near Me - Los Angeles, California

Thank you fl Gaby for your amazing service and always being so helpful. She is so amazing. I give her 6 STARS for being so sweet, attentive, and kind.She will always greet you with a smile. Simply amazing and honest. Thank you... read more

I was helped by a lovely lady named Felipa today. She was absolutely amazing! Her energy was great, she greeted everyone that walked in with a smile and a believable hello/ welcome. She is the type of customer service stores need to be successful. I am pretty sure everyone visiting 9/16 is going to be pleased with the level of service they receive from her. The other girl on the floor was lovely too, she was very helpful with her customers and it resulted in a 4 pair sale!!!!! Great job ladies! read more

Came in on black friday and had great help was quick and easy. Gabby was the girl who helped me and she was amazing helping out! Got me the shoe i wanted and gave personal attention even on such a busy day! Ask for her next time you come in read more

I want to THANK Michelle!! You were so very helpful and really went out of your way for me today! I can't wait to get my shoes! You guy's are all great, thank you for your help!! read more

I went to this steve Madden in the Northridge mall last week and the people who work there were great they were very helpful. They were having an amazing sale with every thing half off! I got two pairs of really cute heals for $21 total! And even as busy as they were the sales man was very helpful . With getting me my shoe sizes and offering me other cute styles for the same price. I recommend this steve Madden great customer service! read more

Today was the worst experience at a retail store I have ever had I felt I was treated with so much disrespect by the manager and even to the point she also disrespected her employee by yelling at her.I felt it was not a kind or friendly store at all. I rather spent my money at Nordstrom . read more

This location is really the best because of ruby! She's a wonderful person and is sooo helpful when I'm looking for shoes and accessories. I'll be heartbroken if she leaves. read more

Went to to this store no one greeted me or helped me for 10mins after I asked I needed help all the employees were just ignoring me one of the employee was putting on make up and the other just didn't acknowledge me she made it seem like she judged me by how I was dressed like if I wasn't going to go buy anything read more