I purchased this hat for my dad's 60th birthday on Saturday Oct. 11 and it was supposed to be special for him. Unfortunately the girl who did it, failed to do it correctly or inform us the risks. We didn't notice this until my dad tried it on and the flap was bothering him. He can feel the folded part. I called the store today right now and spoke to the manager and he said there was nothing they can do for me. He said I have to buy another hat and MAYBE they can attempt to do it right. They spoke about what the girl did wrong .. but still couldn't do anything for me. I wasted $50 for a brand new hat that my dad cannot wear comfortably. Very disappointed. read more

Lids - Engraved hat - Sports Wear Near Me - Canoga Park, California

Nice people, made good recommendations for me. Later went to another location of lids to have Otani embroidered on my hat before going to Japan. read more

Oscar the store manager really helped us . he was kind, professional and went out of his way to help us get what we wanted. I was so moved by his good manners and good heart. Thank you Oscar . Your help is highly appreciated read more

I wanted to pick-up the new LA Dodgers Memorial Day cap so I stopped by this location in the Topanga Mall. They helped me find my size (which was 7 3/8s) and suggest I try it on to ensure it fit well. They also helped me to select an image for the side (Support our Heroes) and of course I added the years the Dodgers have won the world series to the rear of the cap. They did a great job and were super helpful. I'll be sure to drop by the next time I need another hat!! read more

Lids - LA Dodgers Memorial Day Cap - Sports Wear Near Me - Canoga Park, California

Came here to buy my dad's Christmas gifts and I left regretting that decision. 3 things I think anyone even considering to visit should note: 1. No one working there is controlling the volume of people within the store. When I stopped by, the people inside far exceeded the # permitted on their store window (which, if I remember correctly is 3 bc of how small the shop is). I decided to wait until the people before me finished their transactions before entering, but multiple people passed before me without a care. 2. From the 3 employees inside, only 2 wore masks. The woman at the cashier had her mask scrunched under her chin (which I don't understand??? You have the mask, why not just wear it properly???) and she scratched her face before bagging my hats. 3. The staff is rude. While ringing my purchase, the same woman who didn't know how to wear a mask kept repeating how she would never spend more than $40 on hats and asking who spends that much on hats. I mean... me, obviously? I go to Lids because they carry the only style of hats my dad wears. I don't mind spending a little extra as long as he's happy with his hats, plus he usually wears them until they're all gross and needs new ones. But my experience at this store? I think I'll stick to online shopping from now on (which I didn't do because shipping is laggy around this time). The only reason I'm giving them 2 stars is because they have a good variety of options and the other 2 people working there were actually nice. Tl;dr Store isn't keeping up with COVID protocols and staff is rude read more

Excellent customer service! Great group of guys working there, greeting you as soon as you walk in the door and eager to help you find exactly what you're looking for. Carlos was so helpful, kind and wanted to make sure everything was great! He went above and beyond to make sure our Dodgers World Series hats were perfect & they were! First class service! Thanks for the experience at your store! read more

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Came here January 31st hoping to get our hats embroidered, but found a sign saying they won't be doing it until next Thursday (Feb 6) Came back 1 week later (as their sign requested) only to be greeted by a man who said they don't do it anymore. LOL. What a joke. Ya'll ain't even paying for it. The employees are just lazy and don't wanna honor what's supposed to be a nationwide gift from LIDS itself. Employees acting like this is coming out of their paycheck. This is to honor the GOAT. If you didn't want to honor it in the first place, then you shouldn't have posted signage asking customers to come back. Oh and here's the best part: all their Lakers hat went from $20-$25 to $35-$50. (See video attached) read more

I Don't Even Wear Hats, but What Love is that I can go into a Hat Store and receive the Most Amazing Customer service. From The Mgr. Jose to the Associates that were so very Helpful. Josh amazing phone service very helpful and Alec who Completed my order at a Last minutes request and the other ladies that were there when I picked up my Embroidered Chef Coats and Apons Done. I Hope that This Staff Continues to Rock, C ya Guys Soon. Thanks So much you're All Amaze Balls. The Order was placed and they Looked Great Thx Lids Regards, J read more

Lids - Before and After - Sports Wear Near Me - Canoga Park, California

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Honestly, what an amazing experience. Carlos the manager is amazing. I am in the music industry and come very often to print hats, and do work. He is always professional, nice, understanding, and does such amazing work. Carlos knows how to keep loyal customers happy and gain return clients. He knows how to run the store and get the job done. I am so happy every time I go in, he immediately takes care of me, does great work, and he is always helping everyone. LIDS TOPANGA MALL.. great place, ASK for CARLOS!!!! read more

U guys deserve more than 5 star . Very friendly and helpful they will help u for anything u want and them price is very good compare outside. I went too meny places to do my logo on my shirt but nothing good at all, So when I went to lids store I can't believe it the way I like . I never Wright review but u guys make me happy I think them name (Carlos and beandon) that's why u guys deserve it . Thank you for customer service. read more

Lids - You guys deserve 10 star excellent customer service.finily I got what I want.I recommend u go this place.they so friendly and helpful. - Sports Wear Near Me - Canoga Park, California

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Best customer service I have ever received! I went in today to see if I could get my graduation sash embroidered less than 24 hours before my ceremony and everyone there was so quick to help me. I was amazed at how helpful Josh, Alec, and another guy whose name I can't remember were. They went above and beyond to make sure my graduation sash was perfect. A job that typically takes 1-2 days was done in four hours and it was quality embroidery. Would definitely recommend! read more

Lids - Sports Wear Near Me - Canoga Park, California

Walked in to a girl without her mask on saying can I help you? I was like no thanks and turned around and left. Gotta wear your mask lids!

Today my husband and I attempted to return a hat that was purchased 9/3 at the Northridge location. The Woodland Hills location is less than 10min from our home. There was one associate working at the time, a bit after 10:40am. We provided the ORIGINAL receipt and hat. The associate then attempted to pull up the transaction, I say attempted because at some point he asked if we exchanged the hat, to which we replied no. He claimed he could not locate the hat, only another hat for a different size, which made no sense. I took the receipt, pointed out to him the hat ID number on the receipt matches the same ID on the hat tag. I did not understand how he was not pulling over different info. He claimed there was nothing he could do and suggested we go back to Northridge. I felt like he thought me and my husband were trying to scam him, which pissed us off. We drove to Northridge, it took the associate a minute to complete the return. After the return was completed , I questioned the ability to complete a return at ANY Lids location, to which I already know the answer is YES, she confirmed. I quickly explained the issue in WH, the associate indicated he probably entered the receipt number incorrectly. Basic POS 101, double check what you entered. Now, on 9/3 my husband and I were at the WH Lids location shortly after 10am, to make a purchase, the store was CLOSED. We walked around, assuming someone is late for work, went back at 10:30am, the store was STILL CLOSED. Keep in mind the mall opened up at 10am and the Lids website also said 10am. We had to drive to the Northridge location to make a purchase. Today was the second time the WH location inconvenienced my husband and myself, along with making us feel like we were doing something wrong. Customer service is horrible. Will NEVER go back to this location. Lids company needs to train their staff on how to use their POS system and how to interact with guest. read more

Love this place Get all my Art La hats made here. The staff is very helpful and fun to chat with. Carlos always goes above and beyond every time I come in. I hope this team is commended for there hard work. This is my go to business for all my hats and embroidery needs !!! read more

Lids - Sports Wear Near Me - Canoga Park, California

The staff is a bit hit or miss. Sometimes I get very friendly staff who's ready to help, sometimes I get someone who won't even acknowledge me until I'm ready to make a purchase. It's that reason that usually leads me to other Lids locations that have most consistent customer service. But this location has good inventory. Rarely do I find myself not locating what I'm looking for here. Other locations are smaller thus have a smaller selection. I guess it's a trade off in the grand scheme of things. Better selection...possibly lower customer service. read more

My boy friend and I just bought a hat and we can be a bit picky , but the staff was more than helpfully and with great customer service 5 stars for sure. A very satisfied customer will definitely return read more

Lids - Sports Wear Near Me - Canoga Park, California

Well I love Lids I get all my hats there, so on thanksgiving the pre-black Friday sale was buy 2 get 1 free, I was trying on some hats and adjusting the brim on the New Era fitted baseball hats to my liking because my intentions were to purchase the hats, the lady working I think her name started with an A, she goes "um sir are you planning on buying any of the hats? Because you're bending our product!" Making me super uncomfortable because the way she said it was very harsh and rude so for that I didn't buy the hats. Love the store but definitely won't return to that location! read more

I got my items and was ready to make my purchase. The male representative then asked me how I will be paying? I answered with a credit card. The representative stated cash only in a very rude tone like he was talking to me on the streets now I get that hood shit outside of a professional environment but when you are representing a brand or a company you need to hold their values and this individual failed to do so. They could have stated the reason why he is only accepting cash at that time I was about to make my purchase at 6:35pm. The representative could have simply stated that they are only taking cash at this time since they are about to close the store soon. I would have understood and left the place without being upset instead this individual had to act unprofessionally and ruin my experience sorry lids you lost my business at this location thanks you for the shit experience today. :/ read more

You like sports? You like donning caps that show off your beloved sports teams? Then Lids is the place to be! They have such an array of baseball style caps and even cleaning supplies to keep your cap clean. Great variety of styles, colors and interpretations of team logos and mascots, that's what Lids is all about. read more

I came in to do a return/ exchange and Ariel was there to assist me. She brought down all the dodger hats in my size to make sure I was satisfied with my hat.I appreciate her taking the time and having patience with me and not being annoyed to do so. Left with my perfect hat thanks to Ariel at topanga lids read more

I came to get a Christmas gift for my brother. I was helped by a young gentleman whom seem to have no energy. I came in here knowing what I wanted and needed. I told him what I was looking for and didn't seem to care. I guess?! As, I walked outside the door I notice a huge sign for 1/2 off the second hat. I only purchase one, but the gentleman could've mention this deal to me. I was a bit disappointed. I told him about it.. And I think he got a bit upset. It's not my fault you didn't mention this promotion to me. This store is located near the food court area. They do have customize hat embroidery. The customer skills should improve a bit more! read more

My experience at lids in topanga was amazing. Marco was so helpful. He immediately greeted us and helped us pick out the perfect hat. He had great customer service. I will definitely be back. read more

I paid $30 design fee to have my image embroidered on my jacket that I showed them waited two weeks when my image was ready to put my jacket in in the very rude sales lady told me that they could not do my jacket because it cost more than $50 I informed him that they knew the cost of jacket when I brought a man and she told me that I could buy a couple T-shirts and have them do it and I can meet my money back she was actually very rude it was hard for me to control my temper and I wish I got her name to post it on here as other leads have not done this to me I'm hoping that the manager will help me with this when I go back later this afternoon at three I actually told her that I was going to come back and speak to the manager and she told me it not to bother because it wouldn't do me any good to talk to them read more

They're located upstairs near the target store. I was looking for a particular size fitted baseball cap. They didn't have one cap in their whole store in that size. The one young sales lady said that's an unusual size, but they carry one right size smaller and larger, but not that size. They have a pretty good selection of caps and they had two or three sales people working there, but nothing on sale. I decided to check out their competition around the corner. read more

Lids - Cap store - Sports Wear Near Me - Canoga Park, California

Been ordering hats for my company for years....I'd like to specifically commend Carlos for being such an awesome person with superb customer-service skills; he was uncompromising in the way he handled our most recent order, and would not rest until we were 100% satisfied with the final product. Well done Carlos, and thank you LIDS of Topanaga Canyon! read more

Usually good service at this location, but the white dude with ear plugs, who just helped me purchase a gift was a real "chip on his shoulder" dickface. I had two kids in a stroller with me in their tight spaced store and couldn't get to all the merchandise without leaving them unattended. After asking for a hat in a larger size for a friend, he found one for me, I asked if they had any others by chance? He then gave me a look like I asked him to join the military and fight in a Third World War zone. Instead of helping, he said "You're just gonna have to look for yourself here." Which is fine, if he hadn't gone back to waiting on no customers in the store and staring blankly into space. This is the type of employee that makes opponents of raising the minimum wage seem correct. read more

The store is very neat and organized and the customer service is AMAZING. Seriously just incredibly nice and helpful staff. A big thank you to Carlos for taking the time and working with us on our order and helping us figure how to get it done in a timely manner. He went above and beyond. Give that man a raise! read more

Had my hat embroidered and it was fast and friendly. Thanks for a great hat and wonderful service.

This was the absolute worst customer service I've experienced. My friend and I came in to find a hat. We were obviously struggling to find the right size and brands and the employees just stared at us and wouldn't offer to help and were rude and unfriendly when we attempted to seek help from all 3 there. We will not be returning to lids again. read more

If you need a fix on your Dodger gear, then stop on by. This place has literally almost anything and everything you could want in terms of your team needs. From small knick-knacks like pens and key chains, all the way down to boxers and bathing suits this place is it. They also have a quarter of the store dedicated to Laker gear as well. read more

So I am not a very big hat person but i finally gave in. Glad i choose Lids they provided great service and were very friendly. When i first came to this mall i saw another hat store called hat club maybe they were new but it seemed like the two guys on shift were more into dancing then helping. Music was way to loud not to mention inappropriate for kids who were also in the store. So i stopped in on lids as soon as i got in i was greeted right away must have tried on 20 different hats but finally found the one two young girls and a younger guy helped me out i think they were the managers anyways i recommend this store.. read more

I have nver received such good service as I did at LIDS in the Topanga Mall. The manager(Carlos) was very helpful. I needed some hats for my husband for vacation and even though they didnt have it at the stores he was able to help me order them. He also helped me chose my sons first dodger hat. Great Experience I will definently come back for all my hat needs. read more

Lousy customer service! They do not stand behind their productsI Use a credit card when purchasing! I purchased a cap at the Lids store in Canoga Park. After a couple of times of light wear, it showed a very noticeable band of sweat. I called the store; an employee told me that taking it to the cleaners could probably solve the problem. It did not. I took the cap back to the store , explained the situation and was told they had no ability to take this defective merchandise back, I was told to call customer service. The next day I called customer service, explained the situation, and was told their policy is not to accept returns if the hat is worn or cleaned. I carefully explained to the representative that to find out it was defective I had to wear it and was told by their employee to take it to the cleaners. She said all she could do was apologize and gave me a corporate phone number. I called this number multiple times on a work day, was given automatic instructions to dial 3 for customer care. Each time the response was , there is no one available at this number. I also was given automatic instructions to dial 2 for the operator,. the response was , this number is not recognized. I researched the payment method and called my credit card company. I explained the situation, while I was the line the card representative procured a credit to my card! read more