The staff there is extremely unprofessional. The manager's rude very rude. I'm pretty sure she didn't learn a thing about customer service before she got this job. If you're gonna take a job that involve customers you need to learn how to be kind to them? If you don't like working with customers.. why on earth that you decide to work at Lululemon? For God sakes, get off your high horse you work in a department store. read more

Terrible service and they don't respect black people. They accused a black woman of removing tags, saying there was footage, yet individual stores do not have access. read more

Terrible service, The customer service is awful and will not be going there. The manager is insanely rude and just weird. They don't like black people read more

Closed the door on a customers face and was very rude and dismissive towards her, she is giving me discriminatory vibes read more

lululemon Closter Plaza - Men's Clothing Near Me - Closter, New Jersey

Manager is very rude and falsely claims people of stealing. Very unprofessional and disheartening behavior, you expect good service but instead are falsely excuse of a crime you didn't commit. Disappointed in Lululemon if they as a cooperation decide to keep this manager. read more

The manager was incredibly rude and disrespectful, which is embarrassing for the brand. She won't give out corporate's number if you wish to escalate an unpleasant interaction, and she is so condescending and prejudiced. What a shame and an absolute embarrassment to have the face of the store act like that toward patrons. The horrible customer service paired with the insane prices does not make this location desirable. Selection of products could not matter less when you have a manager like that. Would not recommend shopping here. read more

This store needs to up their customer service skills. Especially the manager. How is it that they don't give out their names? Lululemon, do better. read more

Horrible customer service, extremely rude management would never recommend anybody I know to go here, I hope they care find new management teams I did not feel safe or respected here. read more

Horrible management and customer service . I love lulu but this store gives lulu such a bad name . Worst shopping experience!

The " no name" manager at this store is very rude and unprofessional towards customers. She should not hold a manager position if she is unable to communicate to customers with respect. read more

Customer service was absolutely spit! They were quite passive aggressive and on your back! Couldn't even enjoy the shopping experience... 0 out of 10! read more

Manager is rude for no reason. The whole atmosphere here is terrible like their manners. Don't even bother coming. I would give it a 1 star but I gave it a 2 so it'll be difficult for them to remove my post. read more

witnessed a video event happen at this store and im truly disgusted this company would hire people who speak to customers like this. Wont ever be shopping at this location. read more

The manager was an absolute bitch needs to be fired. Cant have a racist manager who can't handle anything

Customer service extremely poor, racially profiling customers. Management is highly rude

The customer service is atrocious. The store manager is very rude and I am never spending another dime with the company online or in person!

Staff is really rude and it's not worth shopping there. Honestly getting tired of all lululemon but this one is the worse

Walked in did not get greeted by anyone. When I finally asked someone for help she was extremely extremely rude. I then proceeded to ask for the manager and she said she was the manager so when I asked for corporate phone number she told me to find it online and she would not provide it to me. She then said to leave and to go back where I came from. She was a blonde older lady and extremely rude she should have never even become a manager. read more

Manager is always extremely rude and unprofessional. Not sure how she even got hired because she has no social skills or customer service skills just completely rude as they come. Do not shop here read more

i walked in and i noticed some of the clothes on the mannequin were completely un covered which was a lil weird but okay . I keep walking to look for a sweater and one of the sweaters had an ENTIRE CHOCOLATE stain on them IT WAS DISGUSTING . I was so confused on what 4 year old got lose and did this and to end it ALL i asked for help from the staff to get me a new sweater bc the one i wanted had A STAIN ON IT and they completely IGNORED ME . Rude asf so i decided to walk out and i STEP ON GUM INSIDE THE FREAKING STORE -_- like this store is dirty asf and so are the staff and especially THE MANAGER SUCKS ASS read more

lululemon Closter Plaza - the thing from lululemon - Men's Clothing Near Me - Closter, New Jersey

"MANAGER" is rude, horrible customer service. Store is cute but sad to say I'd never visit again.

The service at this establishment is disgustingly discriminating and highly concerning. The manager acted like an animal after being treated with nothing but respect , instead said manager reacts with great hostility. Clearly said manager is miserable and letting that interfere with professional values of supposed company. Don't shop here and if you do be aware that the employees are highly unprofessional and discriminatory. read more

The manager that was wearing grey sweatshirt red lulu bag black legs and white shoes. had such a gross attitude she didn't need to be that loud either. She didn't want to give my friend any information about anything. Just overall horrible Judy too! read more

Video of manager being very rude, manager couldn't answer simple questions when asked, her character is awful

Staff and management were so rude especially the manager and as soon as I walked in I felt "watched" every time I looked at an item the manager would ask did I want her to hold them for me while I shopped did not enjoy my experience here at all would not recommend read more

Terrible customer service and Unprofessional attitudes. Employers should really start implementing if they haven't already, sensitivity class training because the level of disregard , disrespect, and dismissiveness is unacceptable especially when working in the customer service field. read more

As soon as I entered the store, the stares began, and so did the hovering. As im shopping and looking around, I notice that there're items that were discounted... as i selected said discounted items, i was told that items were no longer being discounted and that I had to pay full price. THEN ! I was accused of stealing a jacket that I had already had on before I entered the store with ON MY BODY ! how fucking egregious... THESE PEOPLE ARE RACIST & UPPITY ! I WOULD NEVER SPEND MY MONEY HERE OR WITH THESE PEOPLE EVER ! read more

Service is unprofessional, nasty , incompetent, failure. The selection is just a bunch of overpriced SHEIN clothes with a logo . The staff is all brain dead , did they not go to college. They seem like they are Special ED , feels like I'm walking into the special education class in high school. The only employees smell like SHIT , the store is all dirty and disgusting. Lululemon is paying over priced clothing to look like everyone else . Lululemon , where 129 gets you see through leggings and a superiority complex read more

Rude Rude Rude and unprofessional. Brushed off to have a conversation with a regular customer who recently had a baby. Walked off mid conversation and didn't answer my question read more

that white chick manager is rude for no reason. entitled white establishment of course. do better

Ash was really SO amazing helping me gift shop today!! They were very knowledgeable and helped me pick the perfect pieces for my family. Easily the nicest person in the store, was patient and polite thank you Ash, you deserve a raise! read more

Great store and so convenient. The shopping experience is great. The staff is always helpful and the store is well merchandised. I stop by frequently to check out the new stuff all the time. read more

This Lululemon is the best in the tristate area... I walked in and was greeted right away with amazing vibes. Every employee there was super happy, kind, and helpful. The store was spotlessly clean, everything was color coordinated and literally perfect. I never really know which leggings I actually purchase, they found them right away--such a helpful staff with excellent knowledge of all their products. They answered all my questions, ever informed me about all the new releases. I literally obsess over helpful people that and sweet and have good conversations! I would highly recommend stopping by and just checking out their gym/workout gear. 10/10 the staff is great, clothes are a bit on the pricey side but they are durable and reliable (for me at least). read more

The sales people at the store are incredibly rude. They ignore you and insult you if you don't look rich enough. I paid cash and despite returning brand new items within the 30 day limit, they refused to refund my cash, even to my debit card. They make it hard to return anything, lying that they cannot find the receipt in their system even though I've been a member for years. Every employee makes up his own rules so if they want to discriminate against you because they don't like you they will. There's better stuff at Alo or Athleta the GAP or Zara. Now I have an $800 credit I have to use because they cheated me. Quality has declined too. read more

as always, lululemon did it again, not only a special store for active lifestyle but the quality of service that the employees are giving is beyond excellent. The staff knows about the products they're selling and very friendly. I just love this brand and I love that it's in this location. read more

lululemon Closter Plaza - Men's Clothing Near Me - Closter, New Jersey

The customer service was horrible. One employee kept rolling her eyes at my two year old and just had a terrible attitude. Not one employee asked if we needed help or assistance. I don't understand how the store operates with this poor level of service. I complained to one of the other employees and then saw the both of them laughing as we left. I hate to say this but it appears they judged based on skin color and were very rude. I will never go back to this location. Absolutely disgusting. read more

Absolutely horrible customer service. They made it impossible to exchange a present I received the day before from one of their frequent customers. I got the jacket the day before, it had all the original tags on and was in perfect, unworn condition. I just needed a size up. They wanted me to pay the difference because she used a military discount, then they snickered when they did not have it in the store and did not want to order it. They were so rude, borderline mean. I went to the GSP location the following day and the saleslady exchanged it for free, no worries, apologized for the hassle and wished me a happy belated birthday. read more

Lots of things in stock! And the workers were so nice!! I got the poolside leggings and they said they just got them in stock.

Rude, unfriendly, immature, pompous attitude Lululemon workers at their Closter, NJ store. Not sure what happened because in the past, their Closter staff was so nice and helpful. Now the staff seems to only want to be friendly and helpful to people of a certain race / ethnicity. (Example: I walked into the store, and no "hello" nothing from any Lululemon worker. I see a Lululemon male worker standing further away by the register, looking straight ahead and clearly sees me. A few minutes later, a woman (of a different race) walks in, an immediate "hello" from the same male worker to this woman, and he walks upfront towards her, and I'm literally standing close to the woman. Then a female worker comes to the same woman, greeting her. Then two more women (different race too) come in. An immediate greeting to them too! By then, I'm walking around past workers and nothing. I'm holding items in my hands/arms and sifting through merchandise to find my size, etc. I see and hear a few other female workers greeting the other women. Then at one point, I'm standing next to a woman who is sifting through sports bras (like me) to find her size. Well, a female worker goes up to her right away and offers her help. And, I'm standing right there still sifting through to find my size. WOW! Then finally... that female worker asks me if I need a size. She didn't say hello ... nothing. One of the same workers who eagerly right away greeted/offering her help to the other customers.) They make you feel so uncomfortable stepping foot to shop there. The "air" in there is negatively thick. It almost feels like going to high school, being judged by your appearance, race, ethnicity, etc. Unacceptable! Don't waste your time going here anymore. Go to Lululemon at Garden State Mall, Paramus, NJ, which is 5x bigger, has a large selection of items to shop from and most importantly- their staff has the best retail customer skills - treating everyone equally nice without regard to their race/ethnicity. It's a shame. It is deeply hurting the Lululemon brand. Lululemon Corporate needs to take immediate course of action and seriously train this staff with the right people /customer service skills. read more

Every time I go to this Lululemon it is crazy!!!!! They have SO MANY employees but are so cliquish- and are so engulfed in personal conversations that they don't even realize or have the courtesy to help their customers- maybe a hello how are you today- is there anything I can help you w for starters would help w your revenue- please have the decency to do what you are there for- which is customer service- you don't even have the basics down as a store.....unfrotunately this place is so convenient for me bc I live near closter- but if I had a choice I would go to farther longer locations just for the hospitality purposes. read more