Great service. Steve, the owner, was so helpful suggesting boots that might work for my feet. The…read morebest part was he had a large selection of size 11 and 12 women's boots. Amazing. These can be very hard sizes to find. I ended up buying two pairs.

The best place for shoes in Ketchum. Winder or summer. On old fashioned well run place with lots…read moreof help and the staff is wonderful. Plus they often have lots of items on sale. For summer they have a nice selection of flip flops and Keva type shoes.

Ketchum is a heck of a great town, loaded with quality stores full of good atmosphere. The Sun…read moreValley Lodge is a short drive away. The best of the stores? For me, it's this place, a terrific combination of high quality merchandise and exceptional customer service. Love the exterior, a beautiful entry way with lavender and gorgeous plants, and their you enter into an outstanding store with a superb layout, along with just about anything you would like in outdoor apparel and gear. It really rocks. The highlight is the quality of the customer service, as their staff is friendly, experienced, and so knowledgeable. They interact so well, and aren't pushy like so many stores. Loved Mack, who was so fun and friendly. No doubt that I will be back!

These guys are GREAT! incredible service and the three mechanics and owner were just fantastic. I…read morepopped in last week with a stripped out head tube tensioner. Instead of selling me a new head set, the owner suggested re-tappining it. One mechanic stopped what he was doing and dug out his tap set and cleaned it up perfectly. The threads were great but the bolt holding it in was too short...both mechanics started tearing the shop apart looking for the longer bolts that fit it. They find the package of extra bolts and just give it to me. This would have been great service if I'd bought my bike there, but its incredible service considering I'm just a random guy coming thru town who can't ride his bike until I get it fixed. Thanks so much guys, I will recommend you to anyone looking for a shop in Ketchum!

Great store. Great pjs. Clean and tidy, love the aesthetic and the staff is pleasant as well! Thank…read moreyou !

All I can say is WOW! This place not only has an awesome…read moreselection, but the staff were amazing! We visited Whitefish in July 2020 and bought a few things from Outwest, when we returned home to California I realized 2 of the items were the wrong size, so I contacted them and Tina, Katie & Hans all went above and beyond to get me the sizes and styles I needed! Even texting me photos of different options too! I returned the items and the correct sizes were promptly mailed back to me. Outstanding Customer Service! Thank You Outwest!

The service here was extremely disappointing. We initially ordered lattes and were told the…read moreespresso machine was broken. However, about 30 minutes later, we saw other customers walking around with lattes, which was confusing since no one explained that the machine was working again. The food also took a long time to come out. We were understanding of the wait, but the final item, a simple bowl of oatmeal had apparently been forgotten and didn't arrive until much later. We also witnessed another table being told that their breakfast order would not be honored because the kitchen has a strict 11:00 a.m. breakfast cutoff. That seemed frustrating, especially after they had already placed their order. The food itself was good, but the service and communication left a lot to be desired. Better communication with guests would have made the experience much smoother. Given the size and popularity of the restaurant, having a dedicated busser could help the front of-house staff stay on top of orders and tables without becoming overwhelmed.

Implacable downtown location in the center of town. Outdoor and indoor seating. And the food is…read moreoutstanding. Don't miss it. Sister location to the amazing Big Wood Bakery, both are great spots to eat and enjoy a piece of Ketchum.

Great snowboard shop ! Cute location! Really good selection of anything that you may need for…read moreskateboarding or snowboarding! Really knowledgeable employees! And Dave the owner is THE BEST! He is a Ketchum celebrity for sure!

1. Dave is awesome. 2. Staff all very happy and helpful…read more 3. Place is stocked full of cool stuff. 4. Dave is awesome.

The most expensive thrift store I have even been to. Some prices were more than. What you could buy…read moreit new. There was a sale sign up saying shoes were half off but when I asked about pricing the said the sign was accidentally left up and wouldn't honor it. Don't waste your time.

Amazing prices and merchandise!! Sales make a bargain even…read moremore a bargain. We shop there all seasons and take all our visitors there.

Love visiting this store on my annual trip to Idaho and buying their Maloja brand. They are the…read moreonly store in the US, I think, that carries Maloja. The mom and son that own the shop are the sweetest, most helpful people I know. Thank you and see you next year!!

Best shop in Ketchum! Great quality clothing and the shop owners are so kind and helpful. They…read morealways have good sales as well. I highly recommend heading to this store if you are ever visiting Ketchum.

I was on vacation and realized I had forgot my meds. I got online to find the closest pharmacy to…read moreSun Valley and Chateau Drug came up. I had my heart doctor put in a prescription refill request and by the time I drove to the pharmacy the meds were already filled and ready. Fast and friendly service.

I would like to please urge anyone in the Ketchum area to use any pharmacy other than Chateau Drug…read more While i say this due to an experience with one specific pharmacist, it was on more than one instance . Management clearly has received numerous complaints regarding this pharmacist because I heard the same story from the competing pharmacies ... but more importantly from people within the drug store itself. We had just arrived in Sun valley for a long awaited getaway. On the flight out we began to feel a bit under the weather. By the time we woke up the next day we were both significantly under the weather. We had a function that evening and to be on the safe side we took a COVID test..... sadly we were both positive. I was recommended to other pharmacies but they didn't have the drug we were looking for. We tried Chateau Drug and they said they had one last prescription. I kindly told her that the other pharmacy would transfer the prescription and she said no and she would get around to it when she got around to it. We went to the Drug store and asked if she was able to make the call and she said we weren't her only customer and she would do it when she got around to it and then she would call me when it was ready.... All in a rude fashion. I then asked if she could give me an approximate time frame because I was feeling really badly and driving was tough for me and her response was " Why do you come to our town spreading COVID" loudly so others could hear. She said she would call us as soon as it was ready. We knew she wouldn't call.We waited and waited and after three hours I called back and she told me the meds were ready. We went back up there and got one prescription as the other was 1500 dollars. She aggressively dropped the prescription on the counter, took my credit card info and we left. Do pharmacists not have ethics training or empathy? This is the first time in 40 years where I saw a pharmacist who should not be dealing with people. Sun Valley is a beautiful place with lovely people and I know she is an aberration but she should not be in a position where she has any interaction with people.TWO BIG THUMBS DOWN