I have some vinyl casement windows that were installed 20 years ago by Home Depot. The hinges and…read morehardware rusted and I needed them replaced. The windows themselves were just fine. Surprise, surprise.....turns out most window companies are only interested in selling you new windows, and that's fine, but that's not what I was looking for. Because Home Depot subcontracts, you can't even get the people who originally installed the windows to help out because Home Depot purges files after a while and they don't have any information... But of course, they're happy to sell you new windows. :/ After checking with a half dozen or more window companies it was suggested that I try to find the hardware from Blaine Windows. I called and spoke with Patti Petty (her real name, lol) and she asked for pics of the hardware and she would have her guys put together a quote for me with all the necessary hardware. Other companies send you to their website for you to "fish around" and figure it out on your own. That would be fine except they're are literally dozens and HUNDREDS of options with window hardware... And they all kind of look the same. Amazon wasn't even a reasonable option for me - too much to choose from there too. I'm no hardware specialist, sorry. Patti asked for pics and HER people figure out what's needed. Big difference. Sure enough that's exactly what she did. $165 in parts + $25 shipping = $190 Received my package on Friday via FedEx and had a company that I (finally) found send somebody out this morning to install. Turns out GLASS companies will install window hardware.... So they sent two guys. Whole time they were doing disassembly I was praying that everything that needed to be in that Blaine box was (actually) in that box and everything was going to match up correctly. Everything did!!! Only cost me $180 for the labor. A couple of little brackets were missing, but I emailed Patti and she is going to drop those in the mail for me - no big deal. Windows installed and operational. Thanks to Patti and her team for knowing their business inside and out!! This was a year-long investigative odyssey that I'm glad is finally over....and all for under $400. I tipped the install guys $20 bucks for lunch and am about to enjoy some breeze on this lovely day through my fully functional windows.

I made a 45 minute drive to find tilt clips no one was able to provide. The employees knew their…read morestuff and was quick, professional and helpful. They provided a solution to my problem and I was happy I made the drive. I'm grateful for their stock and knowledge.

Love this store only had one problem with one employee, but the manager straightened that out quick.read more

Called ahead on a Thursday to reserve a crate of apples for a Sunday pickup. I was told there were…read moreplenty and there was no need to pay in advance (quoted $150). Showed up Sunday to pick them up. They then told me the SAME apples had been removed from the crate and put into 50 pound bags and wanted me to pay $250. Had them call management after explaining the issue, and was told "sorry, can't help you". I'm a local guy that has been coming here for years. Never again.

Good selection. They had what I wanted. Good service, friendly and knowledgeable. Definitely the go…read moreto place in the vicinity. Not many other options.

Franklin is an interesting store for a 21st century shopper to find; it's almost a throw-back to…read morethe days of the one-stop general store, but it is chock-full of modern products so don't be confused! Anything you may need for a pet, home repair, herd of livestock, or construction project can probably be found at Franklin at a lower price than any of the big box stores in the area. They also sell small animals that were bred and acquired humane ways instead of coming through animal mills. (Huzzah for ethical means!)

A real hardware store is a rare animal to find, and Franklin Feed & Supply is a great example of…read morewhat hardware stores used to be. While Franklin doesn't always have quite the wide spread of generic items (i.e. non-hardware things like AC units), their selection of tools is often wider and more varied; most certainly, the tools and supplies that are available are generally higher quality than what you will find in the big box stores. This hardware store has become my first stop, because the quality is better and the prices are just as good, if not better than the chains.

I had a very difficult bathroom renovation in a house that is over 100 years old that needed…read moredrywalling, minor repair, and finishing on 1/2 the room as well as having the drywall meld with plaster walls. NOTHING in my bathroom is even, plumb, or easy to fix. This wasn't a quick job or an easy one. Daniel came over looking at the mess and gave me a fair quote for the job. He was both thorough and professional, his quote clear and concise. He kept his costs right at the quote he gave, not adding more along the way as some "contractors" can do. He was neat, always on time, surprisingly cheerful despite this job being very picky and needing more work than a basic drywall install. His quality workmanship and professionalism exceeded my expectations, his punctuality and upbeat demeanor were definite bonuses. I would recommend and would hire again next project we need to get done.

Dan was professional, timely, and provided my fixed chair within the time frame we agreed upon. I…read morestronly recommend him for any carpentry and handy man needs one has. Thanks again to Dan for his excellent work.

Our experience with Burkholders was excellent in every way. The sales people Ashley and Kim we…read morevery helpful thoughout our project and several changes we needed to make. The installation was perfect Mark and Chris did top notch work cleaned up after themselves and took care of minor issues quickly and professionally

Burkholder's was paid to remove an old fiberglass tub in our primary bathroom and replace it with a…read moretiled shower enclosure, They were also paid to replace the old floor with luxury vinyl tile. Their price was high, but on par with other contractors. Burkholder's sales staff is very professional and their installer is very skilled. However, there were issues. When the installer cut out the old fiberglass shower enclosure, he did nothing to contain the dust. He did not hang plastic or use an air filtration system. Also, he did not have enough tarps to cover the entire floor, so roughly one third of the floor was not protected. Before the installer was about to grout the shower, I learned he was planning to grout the corners and other areas of a shower where dissimilar construction materials meet. Having done many home improvement projects over the years, I was fairly confident those areas should be caulked and not grouted. But I wanted to be certain, so I called the grout manufacturer, Laticrete. I spoke to two technical representatives (one used to work as a professional tile installer), and both advised against grouting those areas because the grout will crack. So, I told the installer to use color matched caulk instead of grout in those areas. He said Burkholder's has never had a problem with the grout cracking, but they would order the caulk that matches the grout. When I returned later to check on his progress, I noticed the entire shower was grouted. I asked him about that and he said the owner instructed him to grout the entire shower and caulk over those areas later. Applying caulk on top of grout is also wrong and something I confirmed with Laticrete. Grout is a porous surface, so there is a high likelihood the caulk will separate from the grout and mold will form under the caulk. I questioned the owner about this in a text and he wrote, "We always caulk after grouting, with no issues." Not true, according to the installer. They never caulk their tiled shower enclosures. The owner knew what he was doing was wrong, but did it anyway. I could have insisted that Burkholder's remove the grout and replace it with color matched caulk, but I was concerned they would do a poor job, just to make a point. So, I asked them to warranty the grout against cracking for 10 years. As expected, they would only agree to warranty the grout for 17 months. The normal warranty is 12 months. After the job was finished, I asked Burkholder's for their MHIC license number, and they could not produce one. In Maryland, unless you are a subcontractor performing work for an MHIC licensed contractor, you must have an MHIC license to do home improvements. That includes bathroom remodels and installing flooring, other than carpet. If you decide to use Burkholder's, make sure they are licensed to do the work you want them to perform. Also, know the law and insist they follow it. In Maryland, you can check the status of a home improvement contractor's license by going to: https://www.dllr.state.md.us/cgi-bin/ElectronicLicensing/OP_search/OP_search.cgi?calling_app=HIC::HIC_qselect

I love the biweekly auctions they have selling store items but their customer service needs to…read moreimprove. They do not offer to help load items for you even when I asked for help and was told "we don't have anyone today" when clearly there were young boys in the warehouse and the owner was there also. Numerous times other customers have helped me load my large purchases. Not everyone can bring help along. Just common courtesy and appreciation for your customers go a long way. Do better Wise Auction family.

harold is a amazing auctioneer very honest and amazing man. the men that work for him are…read moresooooooooooooo nice and very helpful with loading things for people. and the lady that checks you out is so sweet. thank you all for being so nice. this is one of the few live auctions that are worth your time.

All Gutter Pros installed aluminum gutters (and a load of downspouts) on our single story house and…read moregarage quickly, neatly, at a fair price, and with little lead time, The gutters work well and blend in nicely. These folks are competent, dependable, and professional. NOT having someone who claims to specialize in EVERYTHING is refreshing. The office staff, too, is effectual and friendly. We are pleased that we can recommend All Gutter Pros to other homeowners. As newcomers to the WV eastern panhandle, we have found them - sadly - to be a rarity.

Kevin and his partner arrived on time; when there's no answer at the door he walked around my…read moreproperty looking for me! They went straight to work, cleared the two bags of refuse and, made a simple inspection of the gutters to ensure if they are still in good condition. Payment can be made through a phone call to the office, Maggie took care of that in less than two minutes. If you are looking for gutter cleaning, look no further!