First time going into this store with my husband, and while they have a very large selection of…read moreitems, we are HIGHLY dissatisfied. The customer service was horrendous. An elderly red headed woman working the register gave us nothing but dirty looks, and I can only assume it's because we are heavily tattooed. She was very impolite with a terrible attitude towards us. Another heavy set woman with glasses sitting behind a desk was very unwilling to help us and dismissive as well. We went in seeking the remainder of scoop-able bulk sand, and we were constantly shut down by them saying there wasn't enough for a tractor scoop. Mind you, they sell it by the 5 gallon bucket (easily 10+ there), and they weren't even offering us that. Just, "there's not enough" period. We bought the other items and as I walked out, I took a picture of the sand and went back in, knowing there was easily a tractor scoop and a half. After telling them there was plenty they finally agreed to "attempt" to scoop it. Well....there was enough for 2 scoops. The man who operated the tractor, THANK YOU! You were very polite and kind to us. I went back in to pay for the 2 scoops and again, the red headed woman, didn't want to believe me when I told her 2 scoops. Just kept looking at me like I was the devil reincarnate. I told them, "before you refuse to sell something to your customers, you should look next time". Moral of the story I guess, get off your bums and look first at your inventory AND don't treat people poorly because of their looks.

If you're looking for a place where you can load all your own materials while employees stand…read morearound talking and watching then this is the place for you! And don't even think of asking questions to the fella at the counter in the lumber yard because he has the IQ of an animal cracker!

When I moved to the area five years ago, my wife found a local Ace Hardware store in Mercersburg,…read morePa. As it turned out, it is the sister store to the Greencastle store. Both stores are owned by the same family. This location is larger than the Mercersburg Ace. This store offers as much as the big box stores (Home Depot and Lowes) but on a much smaller scale. There are aisles offering plumbing, electrical, lawn and garden, pool supplies, cleaning supplies, lighting, paint and painting supplies, roofing products and masonry products along with small hand tools and so much more. Key cutting is offered for door locks as well as car keys for vehicles both chipped and non-chipped keys at a fraction of the cost of a locksmith. As you enter the store on the left is a grilling and barbecue area. Grills can be assembled and delivered if requested for a small fee. In the center of the store is a desk where paint can be custom-mixed. Benjamin Moore and Clark and Kensington paints are the primary paints as well others. To the right as you enter the store are gas powered and battery powered power tools including Dewalt, Milwaukee, Ego, Craftsman and Stihl. All Stihl tools can be serviced for repairs in the store, as well as lawn blade and chainsaw chain sharpening. In the back of the store is a large hardware section, offering nuts, bolts, screws and so much more. Glass cutting, and screen repairs is also offered. Propane tanks are sold and can be also refilled if necessary. If the store does not have an item in stock it can usually be ordered from the warehouse an received within several days. Or, if the Mercersburg store has the item in stock, it can transferred from there to the Greencastle store within twenty four hours. Delivery service is also offered for a nominal fee. If you need lumber, the Mercersburg store also has a lumber yard and offers delivery as well also for a small fee. Online orders can also be placed and are ready to be picked within fifteen minutes The customer service is always friendly and knowledgeable. Full disclosure, I am an employee here and work ten hours a week at this location. However, before I began working here, I was already a regular shopper at both stores. Restrooms are available for the customers convenience. There is a large parking lot at the front of the store. I highly recommend shopping at Ace over the big box stores.

I had a pleasant experience at this hardware store. The inventory is small but many different…read morethings to choose between.

I read the previous review and thought I'd give it the store a try, especially since I want to…read moresupport small, local businesses. I'm sorry, but I can't agree with the previous positive comment. It may have been, at one time, the cool, old-time hardware store I'd hoped it would be, but that was many, many years ago. In fact, it was quite dark inside and very dirty. The shelves and racks were almost all bare. The sole employee had no people skills, usually giving one-word responses. He obviously did not care about me (his only customer) as he was not wearing a mask, saying that he didn't believe in them. I won't be back. To me, it is worth it to travel 20-25 minutes up the road to Ace, Lowe's or Home Depot.

For a long time I supported this place and strongly advocated against shopping at Ace hardware…read more Keep things local at a hardware store that is part of the community. Unfortunately, one smug employee ruined that experience for me, and I'll now be switching my allegiance to Ace. I purchased a small $6 shower accessory. Unfortunately I lost the receipt. The accessory was not what I needed, and I attempted to return it. The employee stated I cannot return without a receipt, even for a store credit (I was going to purchase products worth more than the value of what I was returning). I was disappointed at this response, but I shopped for what I needed anyway. I went to the front, and the employee was helping another customer in an aisle. After helping that customer, she proceeded to another customer in the aisle. Now, I understand one person having to triage, but at that point a simple acknowledgement of me would have been nice. It felt intentional, and it seemed as if the employee was taking satisfaction, acting somewhat smug as she told me she won't accept a return without a receipt. Not sure if this is just one rude employee, or the owner is really this strict about returns on $6 items that are clearly unused, but either way, I seriously doubt I'll be doing business here any more. If you had or have a similar experience, I also encourage you to drop these clowns. (Incidentally, when I purchased the item I would eventually return, I was not asked for my phone number (which they generally use to text receipts, as I'm part of their "customer club" or whatever. So there is actually another mess-up by a different employee that could have accommodated the companies own draconian return policy.) In short, I go to a neighborhood spot like this for the service. And when I'm treated this way, it defeats the purpose of avoiding much more convenient and likely cheaper options like Ace or Amazon. You are not really selling hardware - you should be trying to offer a superior customer experience--remember that and you will not lose customers like this

Nichols is top notch. I love their helpful employees. They know where everything is and if they…read moredon't have it? They'll tell you where to go to find it.

Great little old time hardware store with US Post Office inside and the lowest gas in the area.read more

Went in to find a bolt for a trailer hitch problem. Man at counter came around asking if I was…read morefinding everything I needed. I told him what I was trying to do and he provided the perfect solution within 15 seconds! Great service!!

Wonderful store, extremely helpful staff. This is my go-to place for wild bird seed year round…read more(they carry sacks of seed to the car for me without my having to ask). In the spring, the assortment of plants is amazing - large variety and very healthy.

Great selection of items for pets. Lots of cleaners. They carry Mrs. Meyer's stuff. I get light…read morebulbs, mason jars and more here. Too short of hours. Friendly staff, reasonable prices.

The place isn't as bad as people wish to make it. The staff are friendly, it's relatively well…read morestocked and despite the quietness of the store (it's in the sticks) there are usually two tills open if not more. It is s big chain so yes you won't get the same level of service as a mom and pop store. But folk don't want to pay mom and pop prices so this is what we get. Massively better than Home Depot.

So we bought plumbing supplies that didn't work, our fault don't have receipt. They would not take…read moreit back even though it's still in their packaging. I will never step foot back into this store. We spend a lot here not another dime with Lowe's or any affiliate!!!

Great customer service!!…read more Thank you for not participating with the mask nazi's. Unlike a bunch of negative posts, I appreciate that they still acknowledge my freedom and right not to wear a mask and won't turn away my business

I asked for eggshell color paint and spoke to a rep who was working in the paint dept kept asking…read moreme what color as if there was millions of different colors of eggshell & I said white and he continued to act as if he still didn't know what I was talking about as if I am the paint expert ,than one of coworker said satin eggshell and he continue to give me a hard time as if he was purposely doing this without any cause. They end up selling me white paint without the eggshell color for $24.99. (SALE# 551) I am going to report Millers for discrimination; I have this harassment all recorded on my cell phone & a copy of the receipt. I think they ONLY do this to non-white people bc I have been in there store several times in the last month & I notice they ask me for help, to control the situation but then they never help me