I applied for refinance in May with the information that I would be getting a cash out finance, and…read moreit would only take two weeks to complete within hours they had a notary to my house next came them asking for appraisal fees we went back and forth for another week or so because I was told fees were between 700 and 1000 I told them I was going to back out and then I was told to just pay 350 to get started so that is what I sent afterwards I was told that I would get a call from appraisal a week goes by and no information I was also told not to worry about my payment because it would only be returned but I made payment anyway first month rolls around still no appraisal called broker she can't be reached so I only received texts need more information came time to make another mortgage payment and again I am told to not make payment after due date now I have alate payment on report call again still no information being told it's at underwriting now it's after 2 months still nothing called to check no response told I will call back another week goes by nothing check my account before weekend and no appraisal no phone call next morning appraisal fees returned no reason not very professional and seems very suspicious to just want to receive appraisal fees

OCTOBER 2025 I closed on my Refi using them about two weeks…read more It was a very painful 9 week process. In all honesty I had no intention of releasing a review until I was done with IRRL. this entire process has been exceeding challenging and disappointing. The communication has been dismal. I had to repeated ask for information to never get the information that i requested. I was lied to multiple time and every time they messed up on the process which cost me on the amount i was going to receive they always justified it was out of their control. it started with 44k cash in hand at the beginning. then they made a mistake and it dropped to 37k. then dropped again to 34k and then dropped again to 31k. what truly upset me was at the day of closing when they robbed me 3 grand. my cash in hand was to be 34k. i get a update hours before close that it was actually 31k. which i should have had just told them to piss off at that point but i really was broken down by them and my wife asked me to just close on it and move on. the 3k i was told was out of their control and was based off of the mortgage company. to find out they bought my mortgage to sell it to another company. so they could have done the 34k but decide to screw me over. even after the closing. i have asked for some information and still have not heard anything from them. I am terrified to see how this IRRL goes in six months. that is if i can actually get in touch with them to get it done. or if i don't lose it due to something that was out of their control. As things stand i would never recommend them to anyone and i actually used them. sad. ***** FEBRUARY 2026 The mortgage company they gave me just increased my mortgage payment 350$. Awaiting a call back from a supervisor from the mortgage company as to why. but if i miss or late a payment I lose the capability to get the IRRL so i am not surprised. reached out to eMortgage Contact. no answer. SHOCKER. *****APRIL 2026 They keep calling me about the IRRL even though i told them i will never use them for anything and they keep calling and harassing me on it. i am literally taking it to my local bank and not saving as much as i could but at least I trust my bank.

Melaine is very professional and work with me nearly a year to refinance my VA loan. Very thankful…read morefor her assistance throughout this process.

This is a company that depends on high pressure & dishonest sales people. When Sam Pokorney told me…read morethat he was going to door dash me bottled water to use for my well test, I knew something was not right. That was one red flag. When I saw that they wanted almost $31,000 in closing costs & had the rate as adjustable to go up to 10% that was another red flag. When someone you don't know says "trust me" we won't let that happen & then you get a docusign with that exact same thing on it you know they cannot be trusted. Sam even told me that he did not know the lender sent that out. The final piece being when I tell them I do not want to proceed I get very unprofessional text messages from him. This is not an organization anyone should do business with & I will be contacting the BBB about them.

This group called me, gave alot of "fluff" and I fell for it. Long story short, I have the income…read moreand all the nuts and bolts to make a refinance pretty easy. The appraisal company they use, awful. They will appraise at a loss .. even with receipts of repairs and such. Go anywhere else but here, and don't fall for the nonsense.

We are currently refinancing our mortgage through a different lender. Due to this we get a lot of…read morecalls from other lenders as well. Most are respectful and no longer call. Blue Whale decided to call my work, recognize it was in deed my place of employment and then decided to text the number so that my whole work and employer knew my personal business. I called to talk to a manager and he was very dismissive and did not care about my privacy concerns, proceeded to talk over me then hung up on me. Not a professional company. They saw our credit was pulled by our lender and they jumped on board. Based on the conversation and lack of concern for my privacy and the way "management" treated me. I would never do business with them nor would I hire someone who treated a "potential customer" the way they did. I was unable to get his name as he never gave it to me and hung up. Good job Blue Whale Lending!

We recently moved across the country and had to do our entire home search virtually. Matt and…read moreLindsey made the whole experience seamless from start to finish. They truly went above and beyond by recording detailed video walkthroughs of homes and doing FaceTime sessions so we could feel confident about every property we considered. What really stood out was how much time they took to help us understand each neighborhood, including the pros and cons from their honest perspective. They always made us feel like a priority. Matt made the financial side of the process unbelievably easy and was extremely diligent throughout closing. He caught mistakes from the title company that we never would have noticed ourselves, and his attention made us feel much better. Even after closing, Matt and Lindsey continued helping us by connecting us with trustworthy contractors for work on our new home. That level of service and care is rare to find. We are so grateful for everything they did for our family and would absolutely recommend them to anyone buying a home, especially if you're relocating from out of state. When the time comes to sell our house, there's no question we'll be using Matt and Lindsey again!

After 25 years in our home we were unsure what to expect when we decided to sell. Our experience…read morewith Lindsey and Matt was exceptional! They were very clear when explaining the process and coached us through the steps needed to list and sell our home. Communication is definitely one of their many strengths. We always knew exactly what each step of the process would bring. When it came to negotiations, we always felt that they had our best interest in mind - and that we were well represented. I know they were working with many other sellers and buyers but it always felt like we were their primary focus. In the end we were so happy to have such a smooth sale. I highly recommend Lindsey and Matt!

Amazing customer service and mortgage company! They were so quick with their response and service!…read moreNothing but good things to say!!!

Easy closing. Helpful service Everything went well with no…read moreproblems. Easy to work with........,......,,............... _------------------------------------------

As with many other reviews I've seen after the fact...I feel like I was tricked into paying the…read more$500 lock in fee. Only for them to schedule an appraisal and that appraiser lowballed the value of my home making the terms less favorable. Now I'm out of $500 and in this economy, no one has $500 to just give away in what seems like a regular scam with Amerisave. Save yourself and use another company that doesn't require a "$500 lock in fee" because 9 times out of 10, something will happen where there's a switch up

I used Lending Tree to get options for a home equity loan. I had many companies reach out and the…read moreonly one that used my information to start a loan application without my knowledge was Amerisave Mortgage. I was calling, or being called, to get rates and terms and Amerisave started a loan application without me knowing. This morning I received an email, after I was already funded on a different loan from a different company. At first I thought it was a scam email wanting me to click on the attachment and getting a virus, but then I thought I would call one of the "mess of them" calling so often I kept asking for them to stop calling. The representative said that with the Dobbs Frank act, that they are allowed to start a mortgage application if you give them the information they asked you to get their interest rates and terms. He stated the CFPB recommendations, the TRID guidelines, stating if you give them 6 pieces of information and / or the last 4 digits of your social security number, they can start an application. I stated I was not told they were doing that and that I had asked for rates and terms and didn't ask for them to start a loan application. He said they are allowed to do it. None of the other companies I dealt with did what they did and I feel it is dishonest and should be illegal. I was called so many times by them and it felt like a very shady company. After what they did, I feel they are. I tried to reach their leadership with no response from them or Lending Tree.

Premia made my first time buying a home and relocating to a different state so easy. My mortgage…read moreconsultant Scott Jansen, kept me informed every step of the way. I felt like he listened and acted on my best interest by presenting solutions that fit my needs. My Loan specialist Isaac Nye, ensured that process went smoothly till closing. Which only took 13 days! We love our new home and we have gained a network of people we trust to send friend and family to.

Jansen and Jon are pretty patient to us. They provide not only the low rate but very detail and…read moreclear roadmap and itemlize everything that we will need to finish the application. They are also very responsible to do active tracking to make us on the right track and meet the timeline. We are very happy to work with them and get things done efficiently.

Working with National Mortgage Home Loans was an excellent experience from start to finish. Their…read moreteam was incredibly responsive, knowledgeable, and made the entire loan process feel simple and stress-free. They took the time to explain all of my options clearly and helped me find the best solution for my situation. Communication was fast, professional, and consistent every step of the way. I truly felt like they had my best interest in mind. I would highly recommend them to anyone looking for a reliable and efficient mortgage lender.

Advertised that they do bank statement loans... Talk to no less than 8 different people through…read morethis process sent hundreds yes, hundreds of pages of documents paid for an appraisal then after two months of jerking me around they couldn't help me. Alan, Remon, Wilfong, just to name a few, and then finally some D-bag named Angelo that promised me the world including refunding me my $600 for the appraisal. absolutely horrible experience they shouldn't advertise that they provide a service that they know. Absolutely nothing about . Just another bunch of mortgage crooks.

This company is terrible to work with. Lies and bounces you constantly from one person to another…read moreand no one bothers to keep in contact with you. Would NEVER recommend this company.

I have refinanced my mortgage from Citi Mortgage to Hall Financial. I have gone through the…read moreprocess of refinancing several times. I can say that this was by far the easiest, prompt, and user friendly that i have ever had. Props to Hall Financial and their team. I look forward now to see how their ongoing customer support is, but if it is like what i've experienced - I look forward to working with them. I would recommend without hesitation.

You can start by training your staff correctly. My loan officer didn't do his job. Jason Wagner…read moreaka Hall was made aware of my mistreatment of my refi. Nobody followed through with theblances. My creditors are being sent the wrong amount bc they didn't do their job to go over numbers. My advice. Stay away from Hall Financial. The BBB complaint is next.