Booked a couples whirlpool, which was nice to be able to look out the windows while we relaxed…read more However, the gal who led us to the room failed to warn us about the intake screen, which grabbed my husband's hand, and his ring got caught on the screen when he tried to take his hand away. His hand is bruised and swollen to the point he can't remove his ring. A verbal or written warning -- or better yet, a COVER -- could prevent injuries. Also, when we were checking out, the gal asked if we wanted to add a gratuity, which puts the customer in an uncomfortable spot to say yes/no and how much. Why not leave envelopes out for people to put cash in IF they choose to leave a tip, vs. having the employee ask the customer?

The staff was nice enough, but the facilities, atmosphere & overall experience sucked. If you enjoy…read morechanging in a locker room sized for one with six other people, a facial that felt like 6 layers of Jergens slathered on you, & a massage with so much oil you could be deep fried, well, the Renaissance Spa is the place for you! I recommend saving your money!

Had a great massage by Sean Sanders, highly recommend him. The place overall was very nice, with…read moreclean well-laid out and appointed changing and massage rooms; super comfy, thick robes; and a soothing vibe. The staff were very friendly and professional throughout. Bring cash for the well-deserved tips.

Calming space for spa service! My daughter and I had facials on our girls time away weekend. Good…read morecustomer service- personal phone call to confirm appointments! Recommend!

Love getting facials here! The products are top of the line and the ladies know what they are…read moredoing!

Amazing they were so professional. Wish I could be a regular patient. But every chance I'm in…read moreVirginia I will be a repeat customer!!!!!

Beautiful spa, friendly and attentive staff. Peices are wonderful as well! Highly recommended!read more

Just stumbled upon Rita Renee's Spa and had an incredible massage. It's a small day spa in the…read moremiddle of town that opened a few days ago. My boyfriend and I loved the family-owned feel of the place. Rita's husband was working the front desk as locals wandered in to congratulate Rita on her new place. Rita personally gave me a terrific therapeutic massage, complete with warm towels and hot stones. I left feeling relaxed and refreshed. It was also more affordable than any other massages in town. I think we paid $60 for 50 min. It was the perfect way to spend an hour in Berkeley Springs.

I first came here a year or so ago and bought a few products which turned out to be really nice -…read morethe owner recommended the bakuchi oil which I had not heard of at the time but I love it! So good for the skin. I try to get to the shop now whenever I'm in town. Since then the owner completed has her esthetician training and hopefully will be able to give facials etc in the shop - she has plans I think for two locations. Even before she completed her training she seemed to have excellent knowledge about skincare products and oils for different skin types and conditions. When I asked her about a certain skin condition she didn't try to sell me a product but acknowledged that it was very hard to treat and there was nothing "magic" out there to fix it. So I really trust her recommendations, besides just loving the oil she makes and sells. This IS a tiny shop, but make sure to stop by if it's open. I don't buy a lot of skin care products in general, and when I do they often sit unused till I throw them out, but not these ones. Also they smell great!

Really friendly and informative staff. Im hooked on the beard oil. Everything is all natural,…read moreorganic and vegan! Thanks for the awesome service and friendly smiles!

It was such an amazing sequence from a soak in the Roman bath then a hot stone massage…read more It is not a matter of "if" I will go back, but how soon.

There is no online form to fill out or input to get a reservation here. The only way is to call…read morethem and their lines are unresponsive. I tried 3x for the old Roman bathhouse and had to resort to calling the main bathhouse to reserve. The lady on the line was very knowledgeable and warm. Five people reserving and 1 person reserving all get the same one room. There were 4 of us in our group and we got this room for 30 min. It is pretty small but would be fine for 2 people, I feel. The water was very hot and we did have to add cold water at intervals. It's our fault for doing this in the first week of June (weather was about 85 and sunny outside!) I can see this being a spot of refuge in the colder months! There was a tank of cold spring water for drinking. This bathhouse just had 1 bathroom that was roomy enough to change in but no other changing rooms. The receptionist and staff were very nice. I appreciated the printout with all the minerals in the water listed. That was informative and so interesting. We also additionally bought a jug to load up their mineral spring water! This was not a cheap activity but we loved the park and the attraction and history behind everything. First person is $32 and then additionally $22. There are age discounts.

Boyfriend took me to Shepherdstown for a much needed weekend getaway from DC. I decided to look…read moreinto getting some pampering while in town. I found Lotus through a Google search and after looking over their website decided to book an hour long facial with Chrissy. My experience was wonderful. Chrissy was so nice and so professional. I could tell that she really enjoys what she does! The products were all very high quality. Also, waxing was included with the price of the facial so I it's really a great value. I'll definitely be back next time I'm in the area!

Having moved into the area recently, I needed to find a new waxer, and I was SO happy. I made an…read moreappointment on Friday for Saturday - and I will definitely be coming back to Cristallo Blu. Renee was a fantastic waxer - friendly, with excellent attention to detail, and actually listened to what I wanted. I had my eyebrows completely ruined about 8 months ago, so I hadn't let anyone touch them - but Renee did a beautiful job on them, and gave me tips on ways to achieve certain looks with my eyebrows using makeup. The only thing I would change? There is no 'Cristallo Blu' sign on the actual building, so was a little confused on where exactly they were in the small complex they are in.

My first visit for a pedicure and manicure was beyond my expectations. Every interaction was…read morepleasant with everyone. My experience was relaxing with Shelia. She was fabulous. I plan on having all my beauty services there now. Their prices are very reasonable for the industry.​

Absolutely the best salon !! Beautiful cut and color. Got so many compliments from strangers just…read morewalking down the street.

Michael is a pro at hair color and design. He's professional and kind to his guests. I travel a…read morelong distance to have my hair done by him and it's always worth it. Thanks for another great experience! Beth