Great Team at the Auburn, Ma Location. AJ and Kaiya went above and beyond with explaining the…read morebattery keep alive process and procedure for registering the new battery with the date, battery amperage rating and CCA (cold cranking Amps) rating. Thank you!

I've been here a few times to this location. Usually the employees here are very helpful. Tonight…read morethis guy was more interested in talking to his friend on the other side of the counter. Wasn't exactly sure what I was buying so I asked him if he could look up what I purchased last time which he did and then just flipped the computer around at me & told what aisle. I really don't know anything about cars so I was asking for help. I'm sitting out here doing this review and two cars with like five kids just drove in and they're all handing around eating pizza with the worker and his friend. I won't come here at night anymore. I'll come during the day when the people that are actually nice and helpful will be here.

I have been coming here for many many years for all of my battery needs. They have a very friendly…read moreand knowledgeable staff that will get you going quickly. They have quality products but if you have an issue they are quick to resolve it.

Extremely disappointing. I bought a car battery from them a little over three years ago…read more Suddenly, the battery was going dead over night so I went back to them to have it checked. A young man hooked a small meter to my battery and assured me that both the battery and alternator were good so I spent a several hours looking for a bad circuit (after all, they're battery experts, right?). When I couldn't find anything, I took my car to the dealership where it took a mechanic less than 2 minutes to determine, and show me, that the battery was bad. So, thinking the young man just needed a little training, I sent a friendly FYI to them. Their answer from a Sydney: "We are sorry to hear about your troubles with your battery. Unfortunately, there are multiple testers and diagnostic, and not everyone uses the same information". So, Interstate batteries lost the sale of a car battery and a customer.

Very knowledgeable staff. Always kind and willing to help…read more ~*~*~*~*~*~*~*~*~*~*~*~*~*~*~

Great customer service and parts awesome warranty and return policiesread more

I've had nothing but positive experiences with everyone here. I brought my first bike here for…read moreservice and when I decided to upgrade, I went to a few different dealers and ended up buying a new bike and exhaust from them last year. The service department has always taken care of what I've needed and never tries to get me to pay for services or parts I don't want or need (unlike most car dealerships I've encountered) I go out of my way to get my bike inspected here just because I like the people so much. Jeremy and Jessica are awesome and knowledgeable owners. Chris, in parts knows his stuff and always finds what I want at a reasonable price. Aside from being fair, the people here are really kind, and generous. They have charity events throughout the year to benefit the community, like Christmas photos with Santa in a ural! I took my dog, and they always welcome him when I bring him in :)

Used their website form to setup a service for my motorcycle and never heard back. Called their…read moreservice department on a weekday during business hours, it went to voicemail, I left a message and never got a call back. I guess they either aren't in business anymore or don't want to do business?

I sent an inquiry about possible work for some cars i have. I was told that they only do…read morecommercial. I guess the website didn't get the memo. No-one is professional anymore i guess

I called at 10:40am and asked if they could repair a trailer tire as I was about 30 minutes away…read moreand they said they would see what they could do when I arrived...... I arrived at 11;15am and they had repair people working on other trucks and I was told it may be a while....... I had been approached by Tim who put a guy right on my trailer. Tim could not have been any nicer or more helpful. They tried to repair my tire but the hole was too big, so they replaced my tire with a very good quality used tire for a very reasonable price........ long story short I was leaving completely pleased and satisfied with the service that was provided to me. I was there for 45 minutes total...... they respected my time and got me back on the road quickly. Thank you to Tim and his entire staff for great service and a good price and quick service

I love Sam's. The staff are very friendly and helpful. The yard is just what you would expect…read more Wear boots but they keep the yard in good shape. A great selection of all brands. I have even seen a rare model or two here in the past. The pricing is very fair if not cheap. They also buy vehicles which is nice if you need to retire a car.

Small yard did not have what I was looking for no inventory posted online decided to try it…read morebecause I was in the area

Had a great experience buying a tonneau cover today for my Silverado. They had what I was looking…read morefor in-stock, and the staff was extremely helpful on the phone and at the shop. Highly recommended!

Nancy at Rock N Road knows her stuff. She's always been a pleasure to work with and will make sure…read moreany issue is addressed. I love the new plows she carries a lot better than the Fisher plows. The Automatixx Plows are so much easier. These people love jeeps. My Jeep is gorgeous sitting on 33's with a 4" suspension lift. I highly recommend this place.

The sales team at Diamond Chevrolet are amazing!…read more The service team leaves SO MUCH to be desired! It boggles my mind that if you make an appointment for an oil change that it takes over an hour to complete. My appointment was for 7am it is now 8:25am and I am still waiting. I could likely look up a video on YouTube.com on how to do and oil change, watch it 5 times and still get it done faster! What is more alarming is this is not the first time this has happened. It happens every single time! If my lease didn't provide oil changes I would never come to this service department. EVER! I will consider the service team when I am looking to release. BEWARNED: Take the day off of work, get here early and just maybe you'll make it home for dinner!

If I could give Diamond Chevrolet in Auburn zero stars, I would…read more We went in to look at trucks, and our salesman, Tom, was polite and took good care of us personally. We ended up finding a 2020 Ram 1500 Rebel that we liked. Unfortunately, the overall dealership experience quickly became frustrating, disorganized, and extremely unprofessional. Things first started feeling questionable during negotiations. We were given an extremely low offer for our trade-in because, according to the dealership, it had "too many scratches." The truck we were looking at had some if not the same issues, and then some. No budge on price. It got to the point where it was a "let's get out of here" situation. After a significant amount of back-and-forth, we were eventually able to reach a more reasonable agreement. When we were preparing to drive the truck home, we discovered a dent in the passenger-side door, several areas of rust and stains in the interior. Instead of correcting it before delivery, we were told that we needed to wait 30 days and then use the six-month paintless dent repair coverage offered by the dealership, and to come back for a service detail. We were later told that we needed to return immediately to sign additional paperwork for the registration. We came in during the middle of a workday, only to arrive and find a line, and a bunch of out of control children throwing legos and screaming. We then had to wait approximately another 30 minutes just to complete the paperwork. While we were sitting in the office signing, another man entered and said, in front of us, "We need to get these people taken care of, or we are going to lose deals." It was one of the most awkward, uncomfortable, and unprofessional dealership experiences I have ever had. Customers should never be made to feel like they are simply a deal that needs to be rushed through before they walk away, after spending this much money on a vehicle. We then dropped the truck back off the following Monday for service, registration, temporary plates, detailing, an inspection sticker, and an overall review of the vehicle. Because this is our only vehicle, we made three separate trips back and forth trying to coordinate everything. The supposed holdup was a brake light bulb. By Tuesday, the dealership still did not have the bulb in stock. I was originally told the truck would be ready for pickup at 2:00 p.m., but it had not been detailed and still did not have an inspection sticker. We were then assured it would be ready by 3:30 p.m. What makes this even more concerning is that the truck was sold as Certified Pre-Owned and had supposedly already gone through the dealership's service department. How was a nonfunctioning brake light not identified before the truck was sold? Why was the truck not already detailed and properly prepared for delivery? We were told "we only take the best of the best pre-owned." Between the dent, brake light, unfinished detailing, missing inspection sticker, repeated trips, long waits, and constantly changing timelines, it appears the vehicle was sold before the dealership had finished preparing it, or given it any sort of attention any vehicle should undergo before a sale. Purchasing a vehicle should not involve this level of inconvenience, poor coordination, and lack of communication immediately after the sale. Tom was polite and helpful, but the dealership's overall process, professionalism, preparation, and follow-through were extremely disappointing. I still don't have our truck. There's a lot more details I could add, but I figured receiving a 1-star review was good enough to get the point across. Based on our experience, I would NOT recommend Diamond Chevrolet in Auburn. BRING YOUR BUSINESS SOMEWHERE ELSE, to a dealership who isn't sales hungry, and actually pays attention to customers needs after spending so much money for pure inconvenience. ** STAY AWAY **