I requested a quote for a water pump replacement and was never contacted back not very customer…read morefriendly. Evidently they are too busy.

From the owner: At Safe Auto Repair La Porte our mission is simple to keep people off their feet and safely on the…read morestreet. We understand how important your vehicle is to your daily life and we treat every car like it is our own. Our ASE certified master technicians use advanced diagnostic equipment to make sure your vehicle is repaired right the first time. We focus on honest recommendations clear communication and no pressure so you can make confident decisions about your vehicle. What sets Safe Auto Repair La Porte apart is our commitment to quality and convenience. We offer a three year thirty six thousand mile nationwide warranty digital vehicle inspections with photos and videos shuttle service and pick up and delivery options. Our friendly service advisors are here to walk you through every step of the process. From routine maintenance to complex diagnostics brakes suspension and major repairs our team is dedicated to making auto repair easy transparent and stress free. If you are in La Porte and looking for a locally owned auto repair shop that values safety integrity and long term relationships we would love the opportunity to earn your trust. Stop by Safe Auto Repair La Porte or schedule your appointment today and experience the difference.

Did an amazing job! Took my vehicle in & out, and taken care of perfectly. Tremendous service and…read morerepaired the damage on vehicle quickly. Extremely professional and excellent quality service.

From the owner: Family owned, professional, friendly, fair, Honest, clean Facility, offering total auto service and…read morerepair of most foreign and domestic vehicles.

Chris came straight to my apparment and worked on my car. Amazing service: great price, on time,…read morequick, and affective communication.

Chris is great! He's fixed my jeep twice now. Super honest and reliable. Ild call him for help…read moreanytime. Thanks again Chris!

My son in law took truck to get compression test done and they never put spark plugs back inread more

***WARNING! STAY FAR AWAY FROM LEONARDS*** DO NOT USE LEONARDS AUTOMOTIVE UNLESS YOU WANT YOUR…read moreVEHICLE DAMAGED AND ITMES STOLEN FROM THE VEHICLE. Used this place to replace an engine in my car, I ended up with several gashes and dents in the hood. Not only that, Leonard or his employees stole the GPS SD card out of my vehicle in addition to a pair of sun glasses. Leonard tried to argue for several hours about the damage his employees caused to my vehicle, even after I showed him photos of the vehicle prior to dropping it off WITHOUT the scratches and dents. Looking into legal option now.

Upon arrival, I shared with the manager that I have been a long time customer with Precision…read morebefore the buyout because they were the only shop in town that I trusted had my best interest in mind and were not out to sell me service that I didn't need. I shared with him that he would have to earn my trust for me to continue to be a customer. Well, unfortunately that did not happen. Here is why. First, I did not get the feeling that he is well versed in the auto repair business, he was unable to answer some my questions on the inspection report although he tried, but I know enough to know that he really did not know the answer. It seemed to me that he is more of a salesman than a manager. Second, once the inspection was complete, an e-mail of the results was sent to me followed by an estimate. Upon review of the inspection report, I was unable find one of the issues that I had mentioned to the manager. When I asked him about it, his response was, we did not have that issue here. Once talking to the tech, he informed us that he indeed did have that issue (seems to me he is not communicating with his techs). While comparing the estimate to the inspection report, I found that they did not match. I informed the manager of this and he revised the estimate to match the inspection report. Third, once I approved some of the items on the inspection report, the manager informed me that my truck would be ready no later then the end of the next day. The next day, I called about 3 hours before closing to check if my truck would be ready. The manager told me, IF I SAID IT WOULD BE READY THEN IT WILL BE READY!!. Well about 30 minutes before closing I get a call from the nice young lady in front informing me that my truck would not be ready today but for sure no later than 12 noon tomorrow. Seems the manager did not have the balls to call me himself after his cocky guarantee that It would be ready. Well, no later than 12 noon tomorrow turned into 2 in the afternoon. When I went to pick up my truck, no sign of the manager, no thank you, no appreciate your business. When I walked out the door, I was met by James the tech that performed the work on my truck. He asked if I would like for him to walk me through the work that he performed. Got to say I did appreciate that, and he was very thorough explaining all of the repairs he had performed. So I paid the bill and left. Upfront I was told by the manager that I would not be charged for anything without my prior approval. When reviewing the bill to the estimate , I found a charge that I had not approved. I have contacted them about this and I am waiting for a response. Just as a side note, their selling point for there high prices is the 3 year warranty they offer. Don't think this is a free service, I think it is the reason that they are so much more expensive than other shops. If you do not want to pay for a 3 year Warranty then this is not where you want to take your vehicle. The only reason I did not give a 1 star, is James the tech, and Allissa the young lady at the counter. They were very kind and professional. I will update this review when and if I hear back about the unauthorized charge.

From the owner: Safe Auto Repair exists to help others--not just through vehicle repairs but by making a meaningful…read moredifference in our community. Our mission is to keep you off your feet and ensure safety on the road, supported by our core values of excellence, integrity, and compassion. We believe in taking care of our customers in every way, offering a 3-year/36,000-mile warranty, expert master technicians, and convenient pick-up and delivery services.

I originally left a negative review after having front lower control arms installed on my 2022 GMC…read moreSierra. Shortly after the repair, the truck developed a clunk that wasn't present before. The dealership later found a disconnected sway bar link and a backwards-installed camber bolt that required correction. After discussing the situation with the owner, he reviewed the concerns and refunded the full labor charge. While I'm disappointed the installation issues occurred, I appreciate that the owner contacted me directly and worked with me to reach a fair resolution. Because of how the issue was handled after the fact, I've updated my review to reflect both the original experience and the effort made to make things right.

Took my car in for an inspection they were professional courteous. Did it in a timely manner…read moreoverall, did an excellent job. I will take my car there again.