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    Julia's Auto Repair

    4.1 (17 reviews)
    Closed 7:00 am - 5:00 pm

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    Dirt footprints
    Tammy F.

    Took my car in to be diagnosed under a new car warranty, because my muffler had water leaking from it, my backup camera was a little off, and my windshield wipers didn't work properly. Explained these things, filled out paperwork and showed a video for reference of where the muffler was leaking. Left my vehicle at 8a, on Tuesday, to be diagnosed and was told it would be the afternoon when it's finished. It was explained that the warranty process is to diagnose, submit the request, and wait for an approval to start the work... It took until Wednesday to get any calls or information from them. After already missing two days of work...just for a diagnosis that should've been finished the same day and holding my car up, I had to keep calling, in order to get any answers on what's wrong with the vehicle and what happens next. This was on Thursday before Good Friday. I was then informed that my brakes needed to be done (wasn't an initial work order) and they were already completed, the backup camera was fine, the windshield wipers were serviced, and the muffler issue was non existent (I was told it was normal condensation). I knew it wasn't and I insisted that they recheck it. They were told in the beginning that water was running down the muffler on two different sides and would pool on the ground, as if it were the a/c dripping. The owner (Joe) explained to me that his technician hadn't mentioned such a thing and that was not normal. I told him a video had been shown for reference in the beginning when I first explained the problem and I also had to send the video to him because of his techs (mis) communication, or lack there of. I had to insist on picking up my vehicle on this day, because it was necessary and a day before them closing for Easter weekend. I arrived at the repair shop and picked up my car between 4:00-4:30p, before closing. When I made it home, I noticed many, many things array with my vehicle. 1.) My seats, both front and back, are extremely filthy from someone going through my car and leaving mechanic grease/dirt/footprints everywhere. There was no reason to be in my backseat at all. My initial complaint for work was my windshield wipers, backup camera, and muffler. 2.) Replaced rear brakes and did not replace brake fluid. (I came home and had to drive over the Fred Hartman Bridge with NO brake fluid, after Julia's worked on my rear brakes. Had to stop at a gas station to purchase and put in my own fluid). I could have been in a horrible accident. 3.) In addition to no brake fluid being replaced, there was no wiper fluid for the windshield wiper replaced, after working on my pump. Windshield wipers still don't work properly. 4.) Someone went in my console, because an item that was inside of there had come from my floor and wasn't supposed to be in there. 5.) Both my side and rear view mirrors were adjusted, as if someone went for a drive. 6.) I have a windshield phone mount and it was adjusted in order to accommodate someone else besides myself to use it. 7.) A/C is now making a lot of noise as of 3:12p on Good Friday. I'm supposed to return again, in order to finally get my leaky muffler issue diagnosed sufficiently, since it was missed the first time AND my windshield wipers still aren't working properly. I only have two settings. Medium and faster. I will not be returning to Julia's for this. This review will also serve as an official complaint. My car wasn't even three weeks old yet, when I took it in and they used no covers or protection while working on or getting in and out of the car. I had to take it the next day to be detailed, because I couldn't allow my family to ride in it the way it was left. It's disrespectful, disregarding, and unprofessional. I've never seen a mechanic or dealership, that doesn't use temporary or paper protection to prevent dirt/oil transfer and filthy footprints. Not an ideal way to go into Easter weekend.

    Have to say be it New to Houston and I am very particular with my Fiance. Be it my car is a Fiat and not just and shop can work on it. Well Julia's did and I'm humbled and grateful to have chosen. Everyone especially Mrs Elizabeth has been going above and beyond to make sure I'm ok. And my needs are being meet to the highest level.

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    5 months ago

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    1 month ago

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    8 months ago

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    3 months ago

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    8 months ago

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    1 year ago

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    2 years ago

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    Elizabeth M.

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    1 year ago

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    2 years ago

    Waste my money in this auto repair $650 for get my car worse BE AWARE, BE AWARE, they not care

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    2 years ago

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    4 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    Elizabeth M.

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    Review Highlights - Julia's Auto Repair

    Joe's garage went above and beyond to help us fix the problem.

    Mentioned in 3 reviews

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    Julia's Auto Repair - autorepair - Updated May 2026

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