WARNING. Lundsfords will gouge you if they have the chance. My wife rented a flute for my step daughter. It went missing. We moved across the country a couple of times. Stuff was in Storage. When I moved back to Knoxville, I found the flute. IMMEDIATELY returned it. In doing so, they found me. And are now COLLECTING thousands. Heartless. My wife offered a reduced payment plan to their collection agency (FAST). FAST said that they would present it to Lundsfords and let us know of any repsonse/counter offer.... there was none. I will copy some correspondence below that shows my attempt to be reasonable with them for the returned flute (in perfect condition). Dear Lundsfords Music, I write today to BEGIN to express my dissatisfaction with the stance that you are taking regarding a instrument rental contract that my wife signed for my step daughter NAME Deleted. As I explained to your staff on the phone last month, it is not I who signed that contract in fact I have never seen it. And yet you pursue action against me. My entire role in this has been to find your long lost instrument in a box, just out of long term storage, (as we've move across the country twice in the last few years). And, then, seeing your name on the box, immediately returned it to you. My family does not have the resources to cough up thousands for this. Sure, you can say that my wife signed it...tough luck...but what kind of partner does that make you in our community? I would suggest that if others knew that you take such a hard ball approach in circumstances such as this, they would be reluctant to begin having their school age children play musical instruments. Kids lose stuff. Kids break stuff. As a succesful business , I am sure that you include that in your margin, that you are insured etc... What has really happened here? The instrument went missing in our moves, communication failed due to forwarded mail after the 6 month that the yellow stickers work; an overextended (and handicapped by the way) mom who runs a home, a job, takes kids to hockey, football, band, school, church, and oh...by the way criss-crosses the country twice moving an entire household to the west coast and back in just a few years, She lost track....But you got it back! I am really surprised that a business that must be family oriented to be successful, would take such a stance. I would truly appreciate a prompt reply, as your representatives are threatening me with impending court action. read more

I have a long customer history with Lunsford's music spanning 20 years! Sonja is a born and raised Tennessean whose sense of community radiates through her business. Great customer service, diverse product selections (anything they don't have in store they can order), multiple private lesson teachers, and a repair shop with decades of experience! Whether you're looking for a place to rent your child's first instrument (band or orchestra), purchase piano sheet music, prepare for marching band season, take voice lessons, or want to overhaul that vintage Les Paul, Lunsford's Musical Instruments is THE place to go. read more

Good customer service and ethical business approach and helpful to customers and qualified faculty.

I have had a professional relationship with this company (and its competitors) for over ten years, and I recommend it highly for purchase and rental of band instruments. Rent early to get the best quality. Repair shop very experienced. Reputable brands. If you buy your instrument over the internet and it's a brand they're not familiar with, they may not guarantee their repair work (other shops have a similar policy). Private lessons are available on location, and they partner with competent instructors. read more

My son forgot his instrument for his visit to the University of Tennessee Knoxville school of music. We googled instrument rentals and Lunsford was one of the 1st to come up since it was close to the University. Talk about a bunch of lifesavers! They couldn't have made a stressful situation any easier. They got my son the instrument he needed. He was able to successfully play for his visit. We were very tempted to purchase the instrument we rented. We will probably purchase next year when he gets admitted to the school. These people are honest and upright and will not do you wrong. read more

I can't say enough about how great Dusty is. He's always very friendly, eager to help, and he's set up two guitars for me (a 6-string ESP and an 8-string Ibanez). Both came out perfectly with a really quick turnaround time and a price that's probably too low. read more

We had a great experience with Lunsford's. Very good selection of instruments, very good prices, very helpful staff. We bought a saxophone from them and took our time with the choice. They let our daughter try out several different new and used saxophones in their studio and had someone on-site who adjusted two of the instruments at our request. They never pressured us to buy. We are very happy with the purchase. This place is a gem. read more

Horrible business. I rented a trumpet from them for my son in middle school. My son ended up changing to drums and the instrument was to be picked up from the band director. I never received another notice, bill, etc. and I have lived at the same address for 21 years. The trumpet was originally rented in 2007 when my son was in 6th grade. I then received a collections notice in 2011 demanding $3,000. I immediately contacted them and they were rude and uncooperative. They demanded $3,000 for an instrument that might be worth $1800 new, plus the fact that I paid $45 per month for 2 years. Besides the fact that the instrument was returned to them plus I paid $1080 over a 2 year period could in no way entitle them to $3,000. I have disputed this through the BBB and the Credit Bureau. Beware of this company. They definitely gouge their prices and they have questionable business practices. read more