I stopped because of the sign for plants on sale. I walked... and I walked... until I finally ended…read moreup back in the front. This place goes on for acres and acres and they appear to have every plant the region can handle with lots of greenhouses. It can be a bit sloshy and muddy the further back you go because it isn't really laid out for public traffic that far back. But they appear to have everything and at a decent price.

There 100% should be some sort of signage or message on your website stating that it is CASH OR…read moreCHECK ONLY. Insane that there is not a single sign or warning about this anywhere and then you're left with a whole cart full of items and dirt but you can't checkout? I mean it's just a terrible position when it could easily be avoided if you had a sign before walking into the nursery or a warning on the home page on the website.

Home Depot is not just for men…read more I may not know how to hammer a nail or change an outlet cover BUT I know when an update is needed in my house, what needs to be fixed or replaced and when to purchase a new product. At Home Depot, I have purchased ceiling fans, shelving units for the basement, mop set, flip wall switches, hardware/hooks, durable (yet decorative) floor mats. In addition, I'm visiting HD more often during the summer for flowers, plants & more garden items. I may not be a contractor or carpenter who walks down the HD aisles with a particular mission & knowledge of their skill. But I can still walk into Home Depot with my own purpose & goal.

Frustratingly, they cannot accelerate the delivery of out-of-stock items. We needed common 4.25"…read morecrown molding, but it was out of stock. They could identify stores many miles away that had hundreds of feet available, but could not arrange transfers among stores. A well-run business should be able to restock items that customers need.

I was pleasantly surprised with the superb customer service when I visited that location. My first…read moretime, and definitely will not be the last. I requested help with a "broken" glass windows frame into the store for repair. The worker with no hesitation followed me outside to my car and provided me that assistance! While inside at the service desk, Roger was so friendly and courteous as he helped me with fixing the problem. He also gave me more help with locating other items in the store. As I went to the paint department, I also received great customer service in picking the necessary items. Wow! Such attention to a customer and it did not stop there...... the cashier also assisted me in getting a much needed drink I was looking for. Everyone I came in contact that day was so so so courteous and willing to help. This was worth noting. I found all I was looking for and prices were very reasonable. A very pleasant day at this Ace in Libertyville.

What a hidden gem! I stopped by  Ace Hardware on a whim to pick up some soil--usually, I default to…read morethe big box stores like Home Depot, but I'm so glad I gave this place a shot. I was in and out for soil... or so I thought. I ended up stumbling across their clearance section, and let me tell you--it's a goldmine. They had lighting and other household gear marked down to 60% off retail. I scored four awesome headlamps for a fraction of the price. It's not something I planned for, but I'm definitely not mad about it. I believe it was Bill or Phil who helped me out--he was incredibly helpful and knowledgeable. I asked about grow lights, and not only did he make a solid recommendation, but he also walked me over to the right section. That kind of personal service is rare these days, and it left a great impression. One thing I noticed, though, was that the older staff members were genuinely friendly and helpful. They greeted me, engaged in conversation, and seemed to take pride in being there. In contrast, the younger staff felt a little checked out... not rude, but they were kind of low energy and not particularly invested. This is not a dealbreaker, but it is worth mentioning. The fantastic selection of hidden deals, and some of the best soil prices I've seen in town. It's clear that this Ace cares about its regulars and offers value that goes beyond convenience. Pro tip: Always check the clearance aisle--you will find something you didn't know you needed!

We worked with Chris in the past and he was wonderful to work with again. Excellent customer…read moreservice, product knowledge and value.

they were very efficient and on time. Staff at the store were very helpful . the delivery guys were…read morefriendly and courteous and and efficient

This is not your normal landscape center. They have many types of mulches, including those that are…read moremade there onsite. Colors from red to dark browns to black. In addition, they have compost, pebbles & rocks, and other products for lawns and landscapes. They carry bags and can buy in bulk. Super cool staff that can answer all types of questions. If you use big box store, hardware stores or garden centers, this is a must try.

My name is Larry and the Mulch Center in Volo Illinois where I had a communication error with an…read moreemployee and the owner called me personally to earn my trust and confidence to assure me they they are a great outstanding company and they go above and beyond to make every customer happy. I would highly encourage more people to us them to get all their landscaping supplies from them. I would rate this company 10 plus for outstanding services. I rate them a 5 star + rating

We recently bought tons of tiles for our home renovation. When we walked in we were super…read moreoverwhelmed with all of the different options but we're so excited to adventure around. From tiles, to laminate to hard wood floor, marble slabs and so much more. Heck I wouldn't even be surprised if they had lions and bears too. Once we found the tiles we wanted, a staff member helped us calculate the boxes we needed, loaded up a cart for us and helped us bring it out to our car. Their return policy is totally fair too, they can take returns if they're in full cases but not opened ones. All in all. I cannot recommend floor and decor enough for your tile and countertop needs.

I had a great experience yesterday working with Markell. I would never describe myself as a handy…read moreperson, so remodeling any part of my home can become overwhelming. Luckily I got some advice to make an appointment with Floor & Decor, and I'm so glad that I did. Markell listened to my thoughts and what I was looking for. He patiently explained the differences between products and gave me much needed insight. My contractor joined me during my appointment and helped too, Markell got that I was relying on my contractor to make some decisions for me, like do I want sanded or un-sanded grout. How would I know that? Markell never made me feel excluded. He never made me feel like he was man-splaining, which has happened to me plenty of times in home improvement stores. He even helped me load up my car. I really appreciated his kindness, patience and professionalism. I will definitely return to Floor & Decor, and I'd absolutely want to work with Markell again. I recommend both.

I decided to impulse purchase a lamp I saw last night, and this was the closest location to me that…read morehad it in stock. (I refuse to pay for shipping, nor did I want to wait for it to ship). I didn't know there was a West Elm in Vernon Hills, and apparently no one else does either because they didn't have a Yelp page until now! Anyway, I ordered online on a Friday morning for in-store pickup, and I had an email stating it was ready within about 45 minutes. I went over that afternoon, and the pickup process was quick and easy. Parking was super easy as well. The store itself is a typical West Elm store -- super cute, a little overpriced for what it is, but still easy to kill a lot of time in the store looking around. And I love my new lamp.

5 stars to their employees, 1 star to my overall experience…read more 1 Star to the company: After a basement renovation, we put in an in store order before Thanksgiving for a Black Friday deal, and bought a carpet that would look great with the new sofa fabric. 5+ weeks later we get an email simply stating that our order was canceled since our fabric choice was unavailable. No statement regarding refund. No explanation as to why it took 5+ weeks for them to figure this the f out! We immediately went to our local store, and the manager called Customer Service and found out that they should be calling my cell in 24 hours (but very likely sooner), with a % off a full price offer. With that in mind, we selected a few fabric options to consider and headed home. No call came over the next 72 hours, so I called and was offered $250 off my next order. No expedited shipping. No % discount. And definitely not acceptable considering the substantial time it took the company to figure out they didn't have enough fabric (and now we're quite beyond the time when most quality furniture companies are no longer having good seasonal sales). My partner and I are incredibly frustrated and declined the offer, since the shipping dates (at least those listed online) were 2 months out. We purchased a lower quality couch from another vendor that would get here substantially sooner, as we are fed up and want the basement to be whole. 5 stars to the actual humans we spoke to: -Our initial contact, Christine (I think that's her name!), who helped us find and design our dream couch, and guided us to pick a wonderful fabric that would look great in our newly remodeled basement and would be black kitty friendly, and which I then was able to coordinate buying a carpet around. -Tim, the store manager, who helped us the day we found out our order was canceled, who contacted Customer Service, shared our frustration, tried to find out what the % off we would get (customer service wasn't able to tell him), and helped us pick a few samples out that I could consider at home. -The customer service rep who I personally spoke to, Katherine, who was pleasant, kind, and tried to appropriately escalate the case. She was wonderful and it wasn't her fault that I left the call completely unsatisfied and disappointed. All three individuals provided exemplary customer service and this review is no commentary on them or the service they provided, but I will not shop at West Elm again. Room & Board is pricier, but my family and I have always had excellent full cycle experiences there and I will happily return!

Really good paint store. Friendly and well trained employees. I am there shopping few times a week.read more

Terrible customer service!! Had to drive to Gurnee to get my…read morepaint. The Round Lake Beach location wouldn't give me the discount I called the Gurnee location and they gave me 30% off.