This is actually my second time buying furniture here. A few years ago we got a side table with…read morebuilt in power outlets that was unique and perfect for our odd sized space. Its held up great, so when I was looking for a low but long dresser (another odd size space to fill) and I figured I'd check them out again. I'd shopped around and had no luck finding something that fit my criteria. First, it needed to fit in the space. Second, it needed to be in my price range. Third, it needed to be REAL furniture, not that Amazon press board type of junk. On top of all that if it matched my room then even better, but I'd sacrifice on looks if I had to. I walked in and was greeted right away. The sales guy asked if I was looking for something specific or just browsing. I told him what I was looking for and exactly what my max dimensions were as I walked around looking at the dressers. He walks away for a second and comes back and calls me over to a dresser. "If you don't mind keeping the legs off of it this might work". Sure enough this thing was picture perfect. It was Just at the max for my dimensions and budget, but that included threshold delivery. The boss on duty came over and we finalized everything so easily, I honestly should have just started my day here and saved myself a lot of trouble shopping around. My delivery came on time and at the earliest point in my 3 hour window. Super nice delivery team as well. This makes 2 great experiences at this spot for me so I definitely recommend checking them out!

Absolute mess trying to get a bedroom set delivered and assembled with their "white glove" service…read more Terrible in every layer: sales, customer service, delivery. DO NOT RECOMMEND. Avoid at all costs.

I fully admit I'd never heard of this store. In fact, I thought maybe it was an offshoot of Costco…read moreand a collection of their home goods products, but when I asked the cashier, she said nope! In fact, she said everyone thinks that and Kirkland's has been around for a long time and originated out of Brentwood, TN. Who knew? What I found odd about this store is the fact it's not too far from Pier 1, and some of the items you could find at both locations. Here's Kirkland's in a nutshell. It is a great place to get home decor items that you will see everywhere else. Like wooden painted signs with cute messages, frames, mirrors, lamps, candles, wire baskets, throw pillows, and a few furniture items (think Joanna Gaines). Take Hobby Lobby + Tuesday Morning + World Market + Joanne Fabrics + Pier 1. I'll be honest and say I didn't really see anything that was for me, other than some random cute pajamas from their small, curated PJ area, but I would go back for a gift for sure. Kind and informative customer service. **If you're a home stager, this is your place!

Have you ever walked into a store and thought to yourself, "whyyy have I never been here before?!?"…read moreWell, that was me when I stepped into Kirkland's. They have such cute home decor items and the price point is very reasonable! And, if you are someone who likes a great deal, you can sign up for their email list and have coupons mailed to you! I'm so happy to have found this store - definitely adding it to my rotation (along with Home Goods and TJ Maxx) for home decor i

I came in to the Vernon Hills Illinois store to buy a daybed. The salesperson, Lisa, only had one…read more I then walked around the store myself and found a recliner I liked. Unfortunately, Lisa had no time to help me. The next day I contacted the store but again, Lisa had no time to help me. I did leave a message for the store manager to call me. However, "Taylor" did not return my call. I then stopped by their location in Skokie. They had the chair. The sign said $1650 was the price. But when the salesman rang it up, the price had jumped to $1730. A supervisor I called at the corporate level could not explain the difference. Then a customer service woman called me to say they quoted a chair with lumbar support. I did not ask for this extra feature. I was not told the sale was being rung up with the add on. I could not get the store to see what the problem was here. So I will not be buying from Penny Mustard. If you are buying there, double-check the posted price versus what is rung up. Something is definitely off with their selling practices In my opinion.

Friendly customer service. Helpful in answering my questions. We got exactly what we wanted.read more

This store is always fun and its HUGE! The prices here are very fair and there are always new items…read more. Don't miss the free section in the back and in the children's area. Upscale donates their proceeds to charity, so you can feel good about shopping here.

I'd spotted Upscale Rummage when I was down the road and had been excited to check it out. Their…read morehours are pretty limited so I had to wait a couple of weeks before I could make it in. The shop itself is in part of a large building, so you need to follow the hot pink signs to find the entrance and their parking lot. I'd checked the business out online and discovered that it's a non-profit charity, so I brought in a bag of items to donate to the store. I was overwhelmed by the space. There's so much to see and a bunch of different rooms. I walked around in circles because it was just too much for my brain. I know I missed areas but I had to give up due to input overload. If you've got time, Upscale Rummage is a great place to visit and shop. It's always nice to know that your money will be doing good in the community.

1 star -- Repeated warehouse damage, incorrect assembly and failed deliveries. Over a month with no…read moreresolution, plus added costs and canceled plans. We ordered a couch (plus a coffee table and side tables) from Steinhafels and selected a delivery date based on the availability offered at checkout. What should have been a standard delivery of brand-new furniture turned into multiple failed attempts, damaged items and ongoing confusion. It has now been more than a month and we still do not have a functioning couch. The core issue is not a minor cosmetic issue. It's Steinhafels' warehouse handling and assembly quality, which then gets pushed to the delivery team to try to fix in real time. A brand-new couch should not arrive ripped, incorrectly assembled or broken on the truck -- and a replacement should not show up with the same kind of damage. What happened (timeline) Delivery attempt No. 1: * We received no advance notice of any problem. * The delivery team arrived and told us the couch was damaged at the warehouse and could not be delivered. The drivers even indicated we should have been notified ahead of time, but we were not. * Once the truck was opened, it was also clear the coffee table and side tables were damaged, and the drivers refused to deliver them due to the damage. Delivery attempt No. 2: * The couch finally arrived, but it was in unacceptable condition for a new purchase: ripped upholstery, improper assembly, bent in the center, bottom riser dragging, wrong legs. * We were not comfortable sitting on it. We also felt pushed toward a "repair" solution, which is not appropriate for a brand-new couch delivered in defective condition with incorrect assembly. * This attempt also had a real impact on our plans. We were expecting the delivery to be resolved before hosting, and we ended up having to cancel our New Year's Eve party at the last minute because the couch situation was still not resolved after this failed delivery. Delivery attempt No. 3 (the "replacement"): * This was supposed to be a simple exchange: broken couch out, new couch in. * The delivery team told us the replacement couch was already broken on the truck -- the footrest was bent. They tried to repair it, but it was still not functioning properly. After three attempts, we were once again left without a working couch. Additional issues: store runarounds and extra costs Every delivery attempt has required us to drive to the store to get anyone's attention -- only for the store to call the same customer service line that has been unhelpful and unable to resolve the issue. We also live in a high-rise in the city, which adds real costs and logistics each time a delivery is scheduled. Every attempt requires reserving the service elevator, which costs us about $200 each time -- and we have had to do that repeatedly because Steinhafels has not delivered a usable couch.

DO NOT SIGN the DELIVERY SHEET stating NO damage has occurred during delivery- you will have no…read morerecourse when you find that they damaged something after they leave. Our house only had a scratch on the wall from the 2 carrying up a couch to a 2nd floor. I dismissed it, not a big deal. What I didn't see till later that day that they damaged our driveway with their truck, leaving a large slice in our black top. After calls to our sales person & manager, we were told because we signed the sheet we had no recourse & they were sorry.... Really?!

Came on a Sunday, the website says open from 11-4pm and it was close. It will be nice to update the…read morehours only so we don't waste our time. Furniture inside looks nice, I can give them that.

Have had multiple experiences with mixed results. They make really good products. Mostly happy in…read morethat regard. The shipping quality has been outstanding. Last item I received appears to have a bit of a warped door. The only thing keeping me from giving them 5 stars is something has happened with regards to communication. Not as responsive as it used to be which is a shame. I do not want to speculate as to why so I won't. Good luck to Barn XO.

Leslie and Salwa are the kindest most helpful people. This store is the best in the entire mall…read more They have wonderful ideas for gifts that are special and will be remembered forever. If you need a gift that will be treasured, go see these wonderful ladies. It's the spirit of giving and kindness in this place.

I'd give a 0 if I could!!!!! Absolutely Terrible customer service! DO NOT shop here. I made a…read moreChristmas purchase online back in December and have yet to receive an order update. I have left at least 4 messages with staff at the store, sent 5 emails, and left messages on Facebook and Instagram. I was charged for an item that was a Christmas gift and not only have the recipients not received their item NO ONE has contacted me for a status update, or refund. Absolutely ridiculous!!! I plan to report them and am working with my bank to get a refund!!!! The item was $188 so it's not like it was a small gift. Such a bad business and experience!

Catherine is an incredible decorator. She knows exactly what to do and she has excellent contacts…read more She is extremely intuitive and picks up on your taste immediately. Because of her talent and intuition, you will end up with a completed project that is exactly what you want.

From the owner: We offer Interior design services and home decor gift items for purchase. We specialize in custom…read morewindow treatments, interior home remodeling and design and we are stockists of Chalk Paint and Wall Paint by Annie Sloan. We teach technique paint workshops using Chalk Paint by Annie Sloan. We pride ourselves on more personalized service in an unpretentious, relaxed way to make your experience easy and stress free. We work in the capacity that suits you and your project in a more timeless, less trendy way.

Loved it. Lots of everything for everyone. Ended up finding something I didn't expect!! Really…read moreworth the visit

How lucky are we to have this super cool vintage thrift store near us in the north shore! ALL…read morevintage! Cool Stuff you only see in the city areas not the burbs. Lots to take in and the owner is friendly and hip too!

Everything you need for your garden, your home, your pantry. Beautiful orchids and houseplants,…read morecolorful mums and pumpkins, decorations, housewares, foodstuffs...there's so much to see. I really could spend a few hours here. We picked up some gorgeous and vivid mums and colorful pumpkins for the porch.

Phenomenal. 100% in all aspects. The staff, professionalism, the quality of their nursery stock…read morefrom trees to shrubs to perennials, to annuals is top notch. They are definitely a one stop shop. While some prices can be slightly higher, the growth/health overall is noticeable in my gardens.