Uncomfortable at times to stop by the store and have to look for an employee…read more It felt awkward and I didn't buy anything. One of her employees made me feel like I was suspicious and she seemed to just stare and monitor my shopping I felt judged and unsettled about how and the way the employee monitored me, .or jut not worth helping with product education. A fork scratched an incredibly expensive pan, other products have lead to disappointing results

Kitchen Outfitters is my go-to place for all my baking needs & birthday gifts. They sell great…read morequality kitchen items at a good price. Make sure to say hello to the owner, Mary, when you stop in. She is simply the best!

Terrible company, first appointment Mark never showed up and didn't even call. Found out when i…read morecalled MKB that he was sick, i asked him to call me when he was feeling better, still never called back. I gave them the benefit of the doubt, and called MKB again, finally set up an appointment. Mark came out he was little rude but did measure and never bothered to call or email me back with the estimate to remodel my kitchen. I do like to give small business my business; however, this company will never work for me or any of my friends and family. I wish I could give them no stars.

The final bill for their kitchen remodel was based on their original estimate despite the fact that…read morethe design changed before work began per my requests. These were not small changes and ones they agreed to. Make sure your quote includes estimated costs for all of the major remodel changes, don't accept a total amount. Without specific costs it becomes a matter of negotiation when you get the final bill. Something you want to avoid. This company subcontracts a lot of the work, so your schedule depends on when the subcontractors are available. Half of my cabinets were damaged in shipment because they came in boxes with only cardboard corners--no styrofoam. Expect at least a month delay in getting factory replacements and keep your fingers crossed. I have been waiting weeks to have the granite countertop repair fixed (!) with no response as to when or if it will be done.

We designed an entire bathroom around a tile displayed in your store, only to be told it has been…read morediscontinued for over a year. There was no signage indicating this. Staff confirmed many items on display are no longer available and said room displays won't be updated until March...despite it being January. Displaying discontinued products without clear notice is misleading and wastes customers' time. Why are unavailable items shown for over a year, and why aren't they clearly labeled?

Great Service , large Selection, and great prices…read more I would highly recommend them if you are looking to purchase materials for your kitchen, bathroom, or flooring needs

I ordered Marmoreal Carrara Luxury tiles. During installation we discovered a problem. The tiles…read morewere defective. When we called The Tile Shop about this it was apparent that they knew of the problem but sold them to me anyway. This caused multiple problems as I had to change my moving schedule completely. Not recommended.

Matt at the Algonquin store provided us with the best customer service and we can't thank him…read moreenough. His expertise and knowledge helped us tremendously with the design and selection of our tile purchase for our bathroom. The tile has been installed and it looks beautiful! We are very happy!

We had a great experience with Suran Built contractors for a bathroom remodel. Once the work…read morestarted they stayed with it until complete. I received texts that gave me the arrival time of the teams and what would get done. The end result was beautiful and they paid attention to every little detail. I thought the price was very fair. Highly recommend them.

We have used Suran Built a number of times for our remodeling needs. They turned our old playroom…read morebasement into an updated retreat where we can now enjoy a glass of wine from our wine cellar to playing pool and laughing around our beautiful bar. We also remodeled a few bathrooms with them, taking them from old outdated to new and innovative! Then there was the revamping of every one of our closets, they were able to combine function with smart designs! Every time we have used Suran Built we were very happy with the end product! They are very professional and so easy to work with. Their designs are trend forward with great practical insight. I would highly recommend you use Suran Built for all your remodeling needs!

We recently had our quartzite countertops installed, most went well, but we were very disappointed…read morewith one of the joints. We didn't feel they matched up the two island pieces very well, it is very noticeable. We paid a ton of money for the natural stone and was so excited we found the perfect slabs only to have this very noticeable Joint. We understand you can't get it to perfectly line up, but the color or the pattern was very different. If it was on the back counters, it wouldn't have been very noticeable, but it was on the larger island. Vary sorry to have to write a bad review because most of the experience was good. Dave and Maryann

Old World Stone is an excellent, hidden gem of a place. We selected the most beautiful piece Quartz…read morefor our bathroom remodel project. The crew came out to do precise measurements before fabricating our vanity sink. A nice group of professionals and a lot of stone slabs to see. Wow, cool place.

I had been taking my golden doodle to Bentley's for years, but for the last year every time we came…read morein they kept raising their prices - exorbitantly. I was looking for a new groomer and a neighbor recommended Riley at Bubble Paws. She did such an incredible job- very thorough in asking questions ahead of time and attention to detail. Sandy has never looked better! The salon is very clean and cute. We have found our new home here!

Riley is a hidden gem, I've always been finicky about my pups nails and I know for a fact that not…read moremany groomers can dremel nails this tight and clean

4Ever remodeled our 2 full bathrooms this summer, and the entire process was very smooth. Our…read moreremodeler listened to us very carefully and created very beautiful renderings. He helped us choose beautiful, high-quality materials within our budget. Also, he gave us great advice in choosing the colors that matched our bathroom theme. As for the actual construction, 4Ever were willing to work around our schedule. We were provided a calendar that included the entire schedule. The process was very smooth, and the disruption was minimal. All the workers were punctual, professional, and respectful. Everyone cleaned up the area before they left for the day. We were also impressed with the fact that some of them were even willing to work on weekends to keep up with the schedule. Moreover, the craftmanship is excellent, and all the workers are seasoned and highly skilled. 4Ever transformed our 2 full bathroom with a tub to a very beautiful walk-in shower. We were also impressed with how often and quickly the team communicated with us. Every week the team leader emailed the update and let us know the upcoming works of the following week. Moreover, our team leader always texted me in advance and let us know when the workers were coming. The team always answered my questions right away. Indeed 4Ever went the extra 10 miles for us. For example, after the remodeling was over, team leader stopped by and made sure that everything was organized and clean. We truly believe that 4Ever wants to make sure that their clients are satisfied completely. The care, service, and communication exceeded our expectations. Now we have a very beautiful bathroom, and we are very happy that we chose to work with 4Ever Remodeling. It was very pleasant to work with the team. We have a few more interior projects in the future, and we would like to work with 4Ever Remodeling again.

We paid $30k+ for a bathroom remodel and did not receive the design services, project management,…read moreor craftsmanship outlined in our contract. The contract specifies a clear process: design completion, written client approval, project schedule, parts ordering, then demolition. 4Ever did not follow this process at any stage. Our designer scheduled demolition before the design was approved. When she arrived for the contractor walkthrough, she claimed to not have received my voicemail or email requesting a design revision (included in the contract). She walked the contractor through the unapproved design and attempted to schedule work to start that Friday. When I objected, she claimed this was to stay on schedule with my contract. I had to quote the contract back to her via email, where it states "an updated start date and schedule will be provided during the design process." No project schedule was ever provided, despite the contract explicitly stating one would be. The designer then asked me to approve materials in Buildertrend with no final design, and told me NOT to refer to the design in Buildertrend to visualize my final bathroom because that design is "for the contractors" -- and to instead trust the studio samples. So I was supposed to commit $30k based on physical samples and my imagination alone. On May 1st, we reselected the materials (fortunately we opted to purchase hardware direct from Ferguson, after discovering 4Ever's significant markup) and our designer promised an updated design. By May 15th, my bathroom was fully demolished and unusable -- no design received, no design signed off, and no project schedule. I did not receive a final design until the following week, after email reminders, and it did not reflect what had been selected in the studio. I emailed our designer photos of the tile I had taken in the studio v. the tile in her design and asked her to change it. On May 20th, she said she'd look into it. I heard nothing back until I sent her an email reminder on May 27th. 4Ever had ordered a special-order, non-returnable tile without providing a final design and without my design approval -- disclosing this only on May 28th, after the bathroom had already been demolished. I was then told work could not continue until I approved the design. I left a voicemail with the manager, was promised a callback, and never received one. The tile issue was resolved and we signed off on the design, but problems persisted. A project schedule was never provided at any point, despite being promised in the contract's scope of work and requested multiple times. Our sales rep had quoted approximately 3 weeks total. Shower glass was not installed until July 3rd -- almost 2 months after demolition began. Once we were finally able to use the shower, we discovered a grout crack running from the ceiling down 2/3 of the shower wall. Upper management's response was that this was normal. It is not -- grout failure of this extent within days of installation is a workmanship defect. After I submitted 17 photos documenting cracks and bubbles, a contractor came to repair the work on July 21st. That same day, our PM tried to get us to sign the project closeout document, which triggers final payment. We declined to sign until we could verify the repair held. Our PM persisted, saying defects would be covered under warranty. Despite not signing the final document, 4Ever tried to send us an invoice for final payment. We gave it a week and scheduled our PM to collect final payment. On that day, we received a voicemail, email, and multiple app notifications stating we were overdue, would be charged late fees, and that 4Ever had already contacted their attorney and we would be liable for their legal fees. We later learned 4Ever placed a lien on our home over the disputed final payment. Post final payment and grout fix, we're finding more cracks in the grout. We did not receive $30k worth of a remodel. We received failure to follow contract process, defective workmanship, terrible communication, and legal threats. Do not recommend.

Dennis was willing to come to our home to reassess the bathroom floor he and his team worked on…read moreback in 2022. The sub-floor around the toilet had to be removed due to a leak. That was properly dealt with. However, because the floor in the rest of the bathroom was very challenging to remove, Bath Consultants did not remove all of it. Now, there is some unevenness at the seams in front of the tub and sink and the seam is compromised. Dennis came out today and said the install was satisfactory and the product was perhaps not good enough. We had gotten commercial grade. It was good enough if the subfloor had all been removed. At the time we chose Bath Consultants, their ratings must have been better than they are now. I wish I could give them a better rating today, but we cannot recommend them to do good quality work, especially if a job is a more difficult one.

I would give zero stars if they had one, this guy did a…read moreshoddy job was very disrespectful, left the bathroom unfinished tried to get a hold of them wouldn't call me back, please read reviews, don't ever use this contractor

Used them for a complete kitchen remodel and could not have been more pleased. Custom sizing on…read morestandard cabinets. Carolyn was great to work with. Beautiful design and attention to details. Highly recommend.

My sister used KWI when renovating her kitchen. I was impressed, so after purchasing a terribly…read moreabused townhouse in Crystal Lake I headed there for my new kitchen and 2 baths. Peter has excellent selections in his showroom. He designed 3 rooms for me that are not just beautiful, but also reflect my individual taste and lifestyle. He worked within my budget. When the quartz counter top installer made an installation mistake Peter jumped in and it was corrected quickly. I highly recommend him.