If there is an attorney out there that would Like to take me…read moreon as a client to sue this establishment for false advertising, please message me. Your website offers an extra fee to not use a credit card. Psych! Not the case it's 10 PM and I am Stranded at the airport because guess what they require a credit card. Which at no point does it warn you. In fact it actually asked for my credit card information online and secured the reservation. Once arriving to pick up they said, we need a credit card? WTAF!?!

One star, only because I cannot give zero…read more.. Booked a cargo van several days in advance and went to pick it up only to be informed they don't have any. Instead of calling to let me know, or finding one at another location they let me drive to the rental place to tell me. They also made it seem like I was imposing upon them when I asked them to find one in their system. Turns out they rented them all to Amazon, and even though I had a reservation they gave them my can. They offered a 16' box truck, which defeats the purpose as I can't get it into my parking garage. Crap customer service, and the hungover attendant was of no help.

I love everything about these guys. Their whole business model is geared towards real people,…read moreliving real lives. Their hours of operation are excellent and the fact that they have a 24 hour drop off is amazing. I tried to rent a car from both Hertz and enterprise, but they both close before 2 PM on a Saturday and they aren't open on Sundays so that means you have to keep it for an extra day, even if you don't need it. Total scam. These guys are open seven days a week with normal business hours and you can drop it off anytime. Super friendly and easy to work with. My car was definitely used and it wasn't the newest model of anything but you know what? It worked just fine.

"BUYER BEWARE" This place was still semi ok not long ago but…read morenow it's just a bunch of "hoodlums" trying to getcha! And the RED FLAGS start right at their website where it says if you fill out info it will give you a price. It used to, but not any more. You still submit the request thinking that they will then reply with a quote...they DONT! I think their aim is that you show up in person the day you NEED the car, so that they can have you exactly where they want you. And so, if their website says it's all inclusive (insurance, liability, taxes) then when you're in person, why do they give you one price and then a Higher one "if you need insurance"???? Oh and btw...if your credit card protects rentals, they object to that and by "they" i mean literal, cause the other co-workers chime in, as if one vulture isn't enough. Last time I rented, the engine light did come on the car, so when they were reasonable and semi-decent it mightve been ok putting up with car issues but now, that they stuck, I will not be bothering with them at all!!

I am SO thankful to Tara and the entire team at this location of Enterprise. We were in an accident…read moreand rented a car here through insurance. We had lots of random issues (none of which were their fault), from availability to billing, but they stayed on top of everything and made sure that we were always properly covered. They went above and beyond, and made a stressful time so much easier. Honestly, I'm shocked to be leaving a good review for a car rental place, but this spot deserves it.

They have continued to harass me about an accident that occurred almost 3 years ago. The only…read moredemand letter I received was paid in full. Now they have sent a collection agency after me despite my request for any documentation of how they arrived at a figure of $1000. I'm considering suing them for harassment.

I had reserved a convertible for our San Diego trip and chose Alamo, and it ended up being a good…read moredecision. Unfortunately, the car rental center is not inside the main terminal, so you do have to take a shuttle to the rental car area, which is about a 10-minute ride. When we landed, there was a long line, and it took us about 10-15 minutes to make the queue for the shuttle. Once we got to the rental car center, customer service was great. We had already checked in online and had our own insurance, so the process was pretty smooth. The customer service rep was really nice and even cracked some funny jokes. A few minutes later, we were in our car a white Mustang convertible in great shape and very clean. The only thing I wish they had done was give us a quick demo on how to close and lock the top, because we couldn't figure it out at first and had to watch a YouTube tutorial. Returning the vehicle was a breeze, and I got an email receipt within minutes. Overall, a smooth rental experience and a good choice for our San Diego trip!

I have never rented a car from this place before, ever, but every time I try to rent one, they…read moreclaim that I am on a "Do Not Rent" / DNR list. It is so frustrating because Costco Travel packages include an Alamo Rental Car. So I can never get the rental car in the package; which is just dumb. They say that there is a past rental agreement, in MY (very specific) name, from 26 years ago in which the rented vehicle was returned 2 days late. They say that the rental fees were paid but the DNR is in my name. So if the fees were paid, and the vehicle was returned, why is there a DNR in my name? They cannot explain. This makes no sense. When I asked them more details, they cannot give them to me, saying that the details and rental information are not available. It's a mystery and very dumb. Nevertheless, I am happy renting with other companies and not this one. They are super disrespectful whenever I try to rent from them and they cannot clear whatever the so-called DNR is in my name. No thank you Alamo.

Loved working with this staff! Rented multiple times and the cars are always immaculate. Quick,…read moreeasy, and exactly what I want every time I go to SD! Will defs be back

Had such a great experience with SD Exotic Rentals! The whole process was super easy and convenient…read morefrom start to finish. Communication was great, everything went smoothly, and the car was amazing. They made the entire experience stress-free and were great to work with. Would definitely recommend them to anyone looking to rent an exotic car in San Diego and will absolutely use them again!

I have been traveling to San Diego for business projects for several years, and Enterprise…read morecontinues to be my go-to rental company because of exceptional employees like Andre. He consistently provides outstanding customer service, is professional, attentive, and always goes above and beyond to ensure a smooth rental experience. Andre truly understands how to take care of his customers, and his dedication is one of the main reasons I will continue booking my business travel with Enterprise.

I love this Enterprise location! They are doing it RIGHT!…read more The whole experience was such a breeze even when we had a small hiccup (windshield fluid was low and the car was setting off with alerts). They exchanged our car and gave us a free upgrade at no extra charge! The whole exchange process was so quick (about 15 minutes)! When I discovered that the car had low windshield fluid, I texted the Enterprise team and they were able to accommodate me on my timeline! The whole team is fantastic! From picking up to returning the car, this whole place is a well oiled machine!! Other Enterprise locations, take note!

Surprise fees. Checkboxes no one remembers agreeing to. Money that's gone for good. Read the…read morereviews below mine, the details shift but the outcome never does. When an offense repeats itself this often, it isn't misfortune. It's policy. We are the people who pay, and the consumer deserves better. We ask for little: good service, an honest price, and the dignity of knowing what we owe before it's taken from us. A line was crossed. Here is my account, one among many. I booked through Costco at a quoted price of $230. I was charged $580. Between those two numbers lies the whole story. They offered me "skip the counter" pickup, and it sounded like convenience. Somewhere in that digital process sat a checkbox for insurance, its cost concealed, its consequence buried. The counter was not the only thing skipped. So was my right to know what I was paying. The pickup was smooth. The car ran fine, though it was not the car I requested. But smooth is what a trap feels like right up until it closes. Then came the charge, over $500 in surprise, discovered on my card mid-vacation. I spent my own holiday on the phone pleading my case. The problem was acknowledged. The remedy offered was a rebate on "something," unnamed and undocumented, and I suspect I'll be the one chasing the paperwork. So let this stand as a warning to every traveler who comes after: study every checkbox before you click confirm, or prepare to be suckered as we were. They are counting on your trust. Make them earn it instead. There is no shortage of companies begging for our business. Budget and Avis will no longer have ours.

Awful!!! I booked and paid for a Luxury Elite SUV through the app for pickup in San Diego. When I…read morearrived, Budget/Avis offered me a minivan instead. To get the type of vehicle I had already paid for, I was told I would have to pay an additional $40 per day. Management was no help. The manager explained the Avis/Budget merger, then told me with a smirk to call corporate. That did nothing to address the vehicle I had booked or the extra charge. The options shown in the app should reflect what customers can actually expect at pickup. This was a frustrating and expensive start to my trip, and I would not recommend renting from this location.

I won't review on the shuttle service. Cause I know that's not a part of Hertz. But the Hertz…read moreprocess itself, especially if you were a gold member was awesome. You bypass the line and go straight into the garage. I did check in with the lady that was out there. She let me know where my car was and that the keys were already in there. It was the quickest car rental I have ever experienced. This was my first time as a gold member. It is 1000% worth it. We got a Volvo SUV. It was a nice vehicle overall. I'm not a fan of the car in general after driving it but again nothing against Hertz. More so against Volvo. Returning the car was also super simple. There are people there to greet you when you pull in. Let you know to leave the keys on the dash when you were done and pointing me in the direction of the shuttle bus! Can't wait to rent with Hertz in the future!! (Forgot to take pics. Sorry)

Maybe I lucked out but had a great experience at this Hertz. I travel for work sometimes and Ive…read morehad my fair share of questionable service, so it was a pleasant surprise at this location, especially after reading the comments. So here I am to tell you my good experience to save you a little stress. I flew in on a Monday night. There is a free shuttle that takes you to all the rental cars. I travelled in my wheelchair (but I also have a prosthetic leg) and it was all accessible. Rolled right up to the counter and the original car was not available, but there was one a size up and they charged me the same price. Nice, newer Chevy Blazer and didn't have any damage. They also asked if I need hand controls, which I don't, but awesome that they have that option! Just be warned that once you get your vehicle, there is a pretty big line to get out of the garage. Have your drivers license and rental agreement ready and the process was quick once you got to the front booth. It took us about 30 minutes from showing up to the store to get on the road. Drop off was super easy as well and of course, there is also a shuttle to take you back to the airport.

My wife and I recently visited San Diego, and we decided to give National Car Rental a try this…read moretime. I was supposed to have Executive Elite status through a status match though it hadn't gone through in time for this visit, though it ironically went through the week after renting from National Car Rental. We appreciated the easy transaction and picking out a car while speaking to few people. The car itself was great, too! When we arrived to the San Diego airport, we gathered our bags, headed outside baggage claim, and followed the signs to the Rental Car Center. Upon arriving there, we followed the signs past the National Car Rental area and went upstairs right to the National Car Rental kiosk, where someone checked our ID and credit card and then let us choose any vehicle in a designated area. We got a small SUV instead of an intermediate size car. The keys were in the car, and we were able to leave from there. The staff at the kiosk were very friendly and helpful. It was also easy to drop the vehicle back at the Rental Car Center after our rental was complete. We did notice that it might actually be the same price or less to have National Car Rental fill up our car by choosing that option in advance instead of us filling it up before returning the car. This particular location at the San Diego International Airport is open 24/7. It offers After Hours Returns, Drop & Go, and Emerald Aisle. You can read more about this location on the National Car Rental website at https://www.nationalcar.com/en/car-rental-locations/us/ca/san-diego-international-airport-324m.html. Also on the website, you can find deals and coupons, partner rewards programs, and solutions for businesses. You can also sign-up for e-mail specials. You can also join the Emerald Club for free, which is the general membership for their loyalty program. There are also higher tier levels for Executive and Executive Elite which you can read about on their website from how you can earn it and what benefits come with it. All in all, this was an easy rental experience, and I would consider renting from the National Car Rental in the future.

Reserved a car through Expedia/National car rental, in loreto Baja California. Please read if you…read moreare traveling outsides the states. I read all the by laws and rental agreements. I understood that the insurance was "optional" . If your car rental is $250 for 6 days plan on paying double with adding their insurance plus a $200 deposit. I gave the kid my credit card to put a deposit and not their insurance. He put a $6000 hold on my C/C. It did not go through, it froze my card and It took me a couple days to get them to unfreeze my card. I was told if you don't purchase their insurance there is a $6000 deposit. Everything was misleading. I just got back and now have to see if the $200 deposit was refunded.

Rented a car from this location while my car was in the shop. It is in a convenient spot off I-8…read moreand easy to access. My reservation was made through my insurance, which was hassle free. It was a decent wait for a vehicle when I arrived to pick up the car. The car wasn't quite ready, as it still needed to be cleaned / was at the car wash, which they said was about a 5 minute walk. While I was waiting, a number of customers came in and most were upset that the car they requested was not available. It seemed like they were short on cars and staff. Staff were friendly and helpful though. When returning, they mentioned they didn't have their shuttle available so I ended up taking a Lyft. Not the end of the world, but would've been nice to have the shuttle service.

Decent Rental, But Limited Options and Staff Shortage…read more We recently rented a vehicle from the Enterprise Car Rental located in Mission Valley, just off Interstate 163 and near Chuze Fitness. Our reservation was scheduled for 10:30 AM, and although we arrived slightly late around 10:45, the staff were actively assisting other customers with both pick-ups and returns. Despite the busy environment, the check-out process was relatively smooth. We were initially given a white Jeep, but unfortunately, it wouldn't start using the push-button ignition. The staff were notified, and while the vehicle was a hybrid (gas + electric), the fact that it wouldn't start at all made it unusable for our trip. We were then offered a Toyota Highlander, which was slightly smaller in trunk space but manageable. Before leaving, we noted minor dents, dings, and a small crack on the driver's side of the windshield near the wiper. Staff assured us these damages were documented and that we wouldn't be held responsible. The benefit of unlimited mileage allowed us to take the vehicle out of state to Arizona, which was great. However, once in Arizona, the dash displayed a maintenance message: "Vehicle requires maintenance, please see dealer." While it didn't impact the vehicle's performance, it was a concern, especially while traveling long distances in desert heat of 116 degrees. After looking it up, it seemed to be a routine 7,000-mile service notice, likely indicating an oil change was due or minor engine service--not ideal because you just really never know under the hood of a vehicle what issues may arise. Returning the car was a bit frustrating. With only one staff member working, we waited nearly 20 minutes just to be assisted with the return. Thankfully, the woman who helped us was friendly, apologetic for the wait, and reassured us we wouldn't be charged for the extra time. Overall, the experience was just okay. The vehicle functioned well enough, but the lack of available options, the initial vehicle issue, the dash warning, and the understaffed check-in/out process left a lot to be desired. Parking is also a hassle, as the lot is shared with several other businesses including a gym and insurance office, making space very limited. If this is your only option, it might do in a pinch--but don't expect a large SUV selection or swift service. 3 stars.