I had reserved a convertible for our San Diego trip and chose Alamo, and it ended up being a good…read moredecision. Unfortunately, the car rental center is not inside the main terminal, so you do have to take a shuttle to the rental car area, which is about a 10-minute ride. When we landed, there was a long line, and it took us about 10-15 minutes to make the queue for the shuttle. Once we got to the rental car center, customer service was great. We had already checked in online and had our own insurance, so the process was pretty smooth. The customer service rep was really nice and even cracked some funny jokes. A few minutes later, we were in our car a white Mustang convertible in great shape and very clean. The only thing I wish they had done was give us a quick demo on how to close and lock the top, because we couldn't figure it out at first and had to watch a YouTube tutorial. Returning the vehicle was a breeze, and I got an email receipt within minutes. Overall, a smooth rental experience and a good choice for our San Diego trip!

We just rented a car with the Alamo in the San Diego airport…read more It has been an amazing experience. The place is nicely designed , clean and organized. It has excellent customers service . Instead of line up at the counter , you can do self check at the machine. There is a car cable and adapter machine for phones in case you need one . They provide wheelchair service all the way from the airline gate to, to the shuttle bus statin and then when you get off the bus, they will continue to have a pusher to bring you to Alamo counter ! All seamless and one flow line service! The rental center is a few blocks away from the airport. Everyone will need to walk a very long walk to shuttle bus station. That will bring yo to the renal cars buildings . Their cars are new and we have the choice of one Nissan and one Corolla. We picked the Nissan because it has only 3000 miles . The return of car is easy and smooth . Highly recommended for such a great experience.

I love everything about these guys. Their whole business model is geared towards real people,…read moreliving real lives. Their hours of operation are excellent and the fact that they have a 24 hour drop off is amazing. I tried to rent a car from both Hertz and enterprise, but they both close before 2 PM on a Saturday and they aren't open on Sundays so that means you have to keep it for an extra day, even if you don't need it. Total scam. These guys are open seven days a week with normal business hours and you can drop it off anytime. Super friendly and easy to work with. My car was definitely used and it wasn't the newest model of anything but you know what? It worked just fine.

I want to compliment Diego #1 and his great help in securing a car rental for my daughter in the…read moremiddle of her stressful finals at SDSU. She arrived, the staff was VERY helpful and made the process easy. The price with everything included was cheaper than AVIS even with a corporate discount and airport fees. Diego you were terrific and we really appreciate it. Thank you for your help.

Best experience very reliable and willing to work with you most definitely going to continue…read morerenting thank you brotha

AVOID! DO NOT RELY ON! READ SCREENSHOTS ATTACHED! I had an extremely disappointing experience. Less…read morethan 24 hours before my trip, my reservation was canceled, leaving me scrambling to find another vehicle at the last minute. I had specifically booked a BMW Z4 convertible for this trip, and when that was no longer available, I was told the replacement vehicle had also been canceled. There was no comparable solution offered and very little effort made to make things right after the inconvenience. A last-minute cancellation like this can completely disrupt someone's travel plans. If you rely on having a vehicle for an important trip, I would be cautious. Reliability and communication are just as important as the cars themselves, and unfortunately my experience fell well short of expectations. DO NOT BOOK!

Very bad experience with Airport Rental Car. The employee named Joe was extremely unprofessional…read more He made us sign all the paperwork and then gave us a damaged car with multiple issues. This feels very dishonest and misleading. Please carefully inspect the vehicle before leaving and be aware of this business.

This is the car rented to me for 810$ 500$deposit (yet to be returned) since 1/23/24…read moreThis company is the worst in transportation. I call everyday and they do everything to not give me my money. I have plans for this business, but I'd advise you guys to never go through them for no car. Bad biz

If there is an attorney out there that would Like to take me…read moreon as a client to sue this establishment for false advertising, please message me. Your website offers an extra fee to not use a credit card. Psych! Not the case it's 10 PM and I am Stranded at the airport because guess what they require a credit card. Which at no point does it warn you. In fact it actually asked for my credit card information online and secured the reservation. Once arriving to pick up they said, we need a credit card? WTAF!?!

One star, only because I cannot give zero…read more.. Booked a cargo van several days in advance and went to pick it up only to be informed they don't have any. Instead of calling to let me know, or finding one at another location they let me drive to the rental place to tell me. They also made it seem like I was imposing upon them when I asked them to find one in their system. Turns out they rented them all to Amazon, and even though I had a reservation they gave them my can. They offered a 16' box truck, which defeats the purpose as I can't get it into my parking garage. Crap customer service, and the hungover attendant was of no help.

I reserved a car here, went to pick it up, but they didn't have any cars. They said that was a…read moretypical problem. So if you actually need a car, don't reserve it here.

Owner was great- communicated more than was expected or necessary and made it seamless and easy…read more Will use again for sure.

This was my first time renting a car and I was a little nervous and it was very last minute…read more However, thanks to Alex I was 100% comfortable with renting a car from here. He went above and beyond to help me and I really appreciated it. Thanks to Alex I was able to get a car until my car was fixed. Alex has the best customer service and is a great asset to have. I would definitely recommend this car rental to everyone I know.

Hands down, the best customer service I have ever had with a car rental company. All of the…read moreemployees were friendly and personable. Since they are not located in the San Diego airport car rental building I thought being picked up by them would be more of a hassle but I was completely wrong. It was exceptionally easy and I saved a ton of money that I then got to use for doing more things while on vacation. SAMI Rental cars is the best! Will use again. Highly recommended.

I wouldn't even give this place one star! Here on business needed a car by 9 a.m. It never showed…read moreup. I called 4 times and got an answering machine. I sent two emails, finally at 10:20 a.m. I received a response via email (not by phone) they cancelled my reservation. They sent a text message also! Unreal. Rent at your own risk, now to see if they really do credit my money back! 24/7 car rental doesn't mean anything. The picture states what they couldn't tell me over the phone. Horrible customer service.

From the owner: Doorstep car rental delivery, airport transportation and more!read more