Thank you again fellow Yelpers for recommending furniture, queen for a very necessary power lift…read morerecliner for my dear sweet mama, who has problems rising from a seated position. We all have seen it on TV: the elderly person being lifted out of their recliner with their remote control. If you have lower body or upper body weakness, standing up from that chair can be a challenge. Having independence is Important especially as we get older. and Furniture Queen has a solid selection and the customer service was available. a great price, good selection, and delivery that was on time the person setting up the chair was punctual and I will definitely use them in the future. Highly recommend.

Communication - 100 Delivery- 100…read moreCommitment-100 Product as described-100 Overall experience OUTSTANDING, PRICES are just awesome

I am extremely disappointed with my experience at Super Nova Furniture…read more I purchased a dining set on June 15 after being assured that the complete set would arrive within a few days. When I returned to pick it up, I was informed that only the chairs had arrived and that the table was unavailable. Since then, I have made numerous attempts to resolve the issue. My phone calls have gone unanswered, and I have had to visit the store in person twice. Each time, I was given the same explanation--that my refund request is waiting for the owner's approval. The lack of communication, failure to fulfill the order as promised, and delay in processing my refund have been extremely frustrating. A reputable business should honor its commitments and handle customer concerns promptly and professionally. I hope management takes this feedback seriously and improves both its customer service and its refund process so that future customers do not have a similar experience. At this point, I am simply requesting the immediate return of my money.

I went over here to browse beds. No other customers were inside. A sales guy quickly approached and…read morewouldnt leave me alone. He made some snarky comments after I said I didnt like something and this quickly escalated me to say some choice words to him back. He walked with me all the way to the front doors with me going off on him. I dont know whats up with these sales guys but this is not the first time this type of thing has happened at these bed and furniture stores. Its like they feel free to insult customers once they know they arent getting a sale. Good well some customers say things back. This company is blacklisted for me.

Noels is everything. They have the most stylish furniture in Texas. I was so excited to furnish…read moreour new home. My husband is doing amazing, career focused, laser sharp vision for what he wants to bring home to his wife and Noel's was it. More pictures to come really soon!

I bought furniture here for two bedrooms in the late 1990's love my furniture! My sister bought…read morefurniture for her house here the same time. I like what they have. Was just looking around with someone looking for dining chairs.

Katy Location! Awesome location!…read more Service- Maria, my sales associate was kind, fun, and very helpful! Ask for her when you arrive. She stays with you from start to finish. Selection- Awesome selections in Katy. Everything I wanted was available for delivery. Value- Great value and beautiful furniture!

Pretty good prices with a touch of modern sets. Most things in stock. One thing that was a bummer…read morewas their 5% delivery fee and not everything in the showroom floor has assembly. Most things do but things do, but like 10-15% of things with a lot of pieces have a warning "customer asssembly required" warning on office desks and kids stuff. Very annoying. Selection overall is pretty good; but their delivery also doesn't remove or move old furniture like their competitors. Financing I haven't checked out. So - if you want to save some cash; this does the trick as a midrange place with delivery. I worked with Kevin (Long); nice US Army Veteran.

Very small store. No one spoke to us as we walked in. We were looking for some beds for my kids and…read morethey had exactly 3 beds for kids set up. It was a sad situation and very unorganized layout. Beds in the middle of kitchen tables with couches all over. It was very strange and definitely will not be returning.

Wow. Genuinely one of the worst experiences I've ever had shopping before. And looking at reviews…read moreI'm seeing that people have had extremely similar experiences leading me to believe it had to be with the same sales associate. He was rude, disrespectful, and has NO business in a customer facing position. A 1.5 star rating??? We can't all be wrong. This store needs to make some serious changes. I was ready to spend thousands on whole-home furniture today, but I will gladly be spending my hard earned money elsewhere.

Small design center located in La Cantera. Although just…read morebrowsing, was asked immediately if needed assistance and their store was well designed for kitchen ideas and ways to maximize space. Would definitely use them if needed in the Katy area.

Stopped by because IKEA.. Duhhh lol. It is only a home planning location and not the full store…read more It's smaller than your average but still provides all the Ikea vibes and vision that you will need to start your home. There's a look book and you have many options to choose from. It is the same cost as a full store. It's in the town center plaza. Ample parking. Nice staff.

We had a wonderful overall experience. When delivery wasn't lining up Omar stepped up and went up…read moreand beyond to make everything work out. He wasn't our salesman but when I came back into the store and explained the situation he took care of everything. He did follow up phone calls with me and left detailed messages. Everything worked great and it wouldn't have happened without his help. In regards to the deliveries, we had two different deliveries and with the same guys. They were very kind and did a great job.

Liar. Told me there are markdowns on furniture for Memorial Day and when I committed my time to…read morehead to the store there was only 1-2 markdown items in the WHOLE STORE !!!!!! Never going to living spaces again, greedy company and liars. When I arrived, the African lady personnel was very dismissive and just pointed me in the direction, minimal effort to help me as well!

We had serious issues with the furniture we purchased. One of the sofas was advertised as genuine…read moreleather, but it started peeling in a short time, which raised concerns about its quality. The legs of another sofa broke very quickly. A repair team was sent, but the fix did not last and it broke again. When we requested service a second time, we were asked to pay. Overall, we are not satisfied with both the product quality and the after-sales service.

Despite the furniture not being working out for me. I do have to say that customer service was…read moreAMAZING. I even see that the manager responded to my review, I just don't need to reach out because my concerns were handled. When I had my first couch, it broke. It was replaced almost immediately. Sadly, my second couch broke shortly after. I would not recommend this place for a couch, based off the style I got. But what I was fully refunded, and did not lose out. Customer service is 5 stars. Furniture quality is 0.

Don't shop at this furniture store. We purchased a vinyl set from them and immediately reported the…read moreitem was damaged as the movers were leaving. We asked to get a new item as we were not purchasing a semi used product or last buy product and were aware of 2 more sets per the sales man. They immediately started avoiding us and pushing us towards the manufacturer when the right thing to do was replace the item. It's been over a month going back and forth with multiple people answering the phone and pretty much not caring or avoiding our calls. We also called from different cell numbers as it seems they have been avoiding my mom's and dad's phone number. My mom called and once again told them she did not want to get the item repaired as she paid for new set and wanted what she rightfully paid for a new quality item and even held on to the box. Representative expressed that they were not replacing her item and that she could do whatever she wanted with the box that they could care less. I honestly feel like they are taking advantage of my parents since they are older folks. I personally worked for a furniture store and would have never put a customer through this stress. I will be reporting this place to the better business bureau and continue to push my experience to alert consumers of their crooked ways. This situation has caused unnecessary stress and multiple arguments in our family. Please please read the reviews if my parents had read the reviews this would have never happened to them. As I push to make consumers aware their bad customer service is now very clear to me.

Most pathetic customer service i have ever received . The manager here is such a person who does…read morenow what customer service is. purchased 2 beds and 1 sectional sofa on May 23rd. The furniture was delivered within a couple of days, but the sectional sofa did not fit through my apartment hallway. As a result, the delivery personnel took it back the same day. Please note that the sofa never entered my home and was returned in the same condition in which it was delivered. When I visited the store to request a refund, I was immediately told that 25% would be deducted as a restocking fee. What is especially frustrating is that no one informed us at the time of purchase that the sectional sofa was not separable and came as a single large piece. Had this been clearly communicated, I would not have purchased it in the first place. This was a clear case of misrepresentation. Instead of resolving the issue properly, the store manager, whose attitude was extremely rude and dismissive, told me to return the next day. When I did, I was asked to look for another sofa as a replacement. Although I was not fully convinced, I agreed in an effort to resolve the matter peacefully. Later, the manager informed me that I would still be charged the 25% restocking fee ($100) as well as a $120 delivery fee. This was completely unfair and misleading, especially since I was initially given the impression that I could select a replacement without incurring additional charges. To avoid further conflict, I eventually agreed to accept a refund even with the 25% deduction. However, it has now been almost a month, and I have had to visit the store multiple times and call customer service at least 10 times, only to hear the same excuse every time: that the person responsible for writing the check is unavailable and that I should "come tomorrow." This level of service is unacceptable, unprofessional, and deeply frustrating. I have been harassed continuously over a matter that should have been resolved promptly and fairly. Instead of receiving the full refund and apology I deserve due to the store's misrepresentation, I have been forced to spend weeks following up on a simple refund. Still not received it

After spending several thousand dollars, purchasing 5 fixtures, one arrived damaged. The chandelier…read morefor our study ($1258.20) had a nub that was broken off the connecting piece. It was a floor model, as ordering would have taken several weeks/months. We hired an electrician to install our fixtures (Elaine's couldn't offer install on our high ceiling fans). Blake offered a reorder but that would have cost us more $ for the electrician to come out multiple times. I suggested our electrician could solder the piece back on or I could but I'd need to buy would need to buy a solder kit. I emailed and asked Blake if Elaine's would offer us a STORE CREDIT of $100-200 for our trouble and to mitigate some of our extra expense due to the chandelier arriving damaged. Blake responded that I could have 10% off a future purchase. I do not recommend Elaine's. The chandelier arrived damaged. We had to incur the costs of having it fixed. When I offered a very reasonable customer service solution, it was denied. The items can be found at other establishments, some for less expensive. This was a disappointing experience, especially based on how many fixtures we purchased.

Josh was great at helping me get a massive light fixture from his showroom in Katy, Tx to Winter…read morePark, Colorado. He was helpful in decorative art as well for Colorado. It is a cool lighting store with cutting edge fixtures plus access to a whole world of fixtures. They are great at customer service and will be a "go to" source for my design business.