I am extremely disappointed with my experience at Super Nova Furniture. I purchased a dining set on June 15 after being assured that the complete set would arrive within a few days. When I returned to pick it up, I was informed that only the chairs had arrived and that the table was unavailable. Since then, I have made numerous attempts to resolve the issue. My phone calls have gone unanswered, and I have had to visit the store in person twice. Each time, I was given the same explanation--that my refund request is waiting for the owner's approval. The lack of communication, failure to fulfill the order as promised, and delay in processing my refund have been extremely frustrating. A reputable business should honor its commitments and handle customer concerns promptly and professionally. I hope management takes this feedback seriously and improves both its customer service and its refund process so that future customers do not have a similar experience. At this point, I am simply requesting the immediate return of my money. read more

I went over here to browse beds. No other customers were inside. A sales guy quickly approached and wouldnt leave me alone. He made some snarky comments after I said I didnt like something and this quickly escalated me to say some choice words to him back. He walked with me all the way to the front doors with me going off on him. I dont know whats up with these sales guys but this is not the first time this type of thing has happened at these bed and furniture stores. Its like they feel free to insult customers once they know they arent getting a sale. Good well some customers say things back. This company is blacklisted for me. read more

These low down people have lied to me about my delivery time, I still don't have by the way. Hung up on by the Finance girl in Rosenberg. Transferred a zillion times. Laughed by Frank Gonzalez- Katy location because I was highly upset. No follow up calls from ANYONE. I am in absolute awe at the level of UNPROFESSIONALISM here. Do not go here as the furniture material is cheap. So what do you expect. I am waving on 4 chairs for the dinning set. My delivery was to be delivered yesterday 11/26 between 10-1 PM. It is the day before Thanksgiving still no chairs or follow up call. This is ABSOLUTELY RIDICULOUS! Can't get the OWNER OR the General Manager. Y'all better go to ROOMS TO GO, Gallery Furniture or Ashley Furniture. This mom and pop company is a sinking titanic at this point read more

after waiting 3 days for furniture and no updates, I finally took my mother to another store and bought her a bedroom set. super nova callec while furniture was being loaded to set up a delivery and I told them not to bother, I had already bought furniture. I stopped by the Rosenberg store to have credit card reimbursed and was told they would do that in the main office. they never did so. my mother called Discover to dispute the charges, super nova lied and said they tried to deliver several times. it's been more than 9 months and still no resolution. read more

Even though initially my experience was not the best I do appreciate Super Novas Management team fixing my requested issues in a timely matter. The technician they sent out did a good job making the needed repairs on the door frame and stair case. Will give them another shot in the future. read more

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I went into the store and put down a deposit for a sectional. The manager told me that I could get a refund if I changed my info before they ordered and began the customization. I lost my job about 2 months later a d requested a refund. That was May and it is now August. I just kept getting the runaround. Whenever wr I called he would act shocked and said he was calling A na the owner. Never got a call back and obviously no refund. Don't trust them unless you buy cash. But to be honest you would get a better deal anywhere else. They are definitely pricier. read more

TERRIBLE QUALITY & HORRIBLE CUSTOMER SERVICE! THIS IS THE LETTER I WROTE TO THE COMPANY! THIS IS FOR EVERY TO SEE MY DETAILED EXPERIENCE! Supernova Furniture Store- KATY showroom 1250 Fry Rd Houston, TX 77084 Dear Supernova Furniture, Supernova Furniture Store Management, Supernova Furniture warehouse, I am writing to express my extreme dissatisfaction with the quality of the dining table I purchased from your store. On 12/17/2022, I acquired a Dining table set from your establishment, expecting a product of high quality and durability. Unfortunately, upon closer inspection, it became evident that the table suffers from a significant manufacturing defect. Upon discovering a manufacturing defect in the table, I immediately contacted store warehouse staff Elida, Cindy, warehouse manager Danny, store manager, Franklin Hernandez and salesperson Raymond Romero, regarding this issue. Initially the store warehouse staff listed above Elida notified me via phone call on Saturday January 13, 2024, that detail notes were added to my account, that I need to follow up with the store regarding store credit. Ms. Elida was extremely rude and aggressive and had no consideration for my complaint. I went to the store on the same day. I spoke to store manager Franklin who stated that someone will come to my home on January 18th, 2024, to try to put the table back together. Monday January 15th, 2024, at approximately 10:54am I received a phone call from warehouse staff who stated after further investigation it has been determined that there is in fact a manufacturing defect and that I need to go to the store to reselect. I went to the store on January 17, 2024, and spoke to store salesperson Raymond Romero as Store manager was not present. I was notified that aside from the table I style that I have there is only one other option which is product DN00219 ACME. I notified the store salesperson Raymond that since that is the only option available, I will take that option. On January 18th, 2024, I called the store warehouse and spoke to Cindy. I notified Cindy that I went to the store last night (January 17th and there is only one option available. Cindy notified me that I need to deal with the store directly. I then called the store Manager Franklin who stated that he can only give me a store credit of $750. I find that amount to be absurd considering the subtotal for my dining table including base, tabletop and 6 dining chairs was $4,006.13 and with an adjustment of $1,226.13 the sub total balance was $2,780.00. Which leaves a difference of $2,030. There is no way that I paid $2,030 for chairs and $750 for the dining table. Please see customer copy receipt attached as a reference. While I appreciate the initial response, I am deeply disappointed by the proposed resolution. Mr. Hernandez has offered a store credit that falls significantly short of the table's actual value. This approach fails to acknowledge the severity of the manufacturing defect and the resulting inconvenience it has caused. I understand that the item is no longer under warranty. However, it is crucial to recognize that the presence of a manufacturing defect supersedes any warranty policy, as it indicates a failure to deliver the quality product for which I initially paid. I purchased a dining table in good faith, expecting a high-quality product that would endure for years to come. Regrettably, this is not the case. This situation is further exacerbated by a previous experience with your store, wherein I encountered a similar issue with a sofa that also arrived with a manufacturing defect. The process to receive a replacement took over seven months, which is wholly unacceptable. The lack of timely and effective action, combined with the disrespectful customer service I have experienced, has left me deeply dissatisfied. As a loyal customer, I expected better treatment and a more proactive approach to rectifying these issues. I trust that you will understand the seriousness of this matter and take appropriate action to rectify the situation. I am requesting a full refund for the defective dining table or a replacement of equal value without further delay. Additionally, I strongly urge you to review your store's customer service policies to prevent similar instances from occurring in the future. read more

Super Nova Furniture - Had to take the glass table top off the legs to prevent further damage - Furniture Stores Near Me - Houston, Texas

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Frank, Ray, Margarita, and crew took great care of me. Making sure I got the loveseat I was looking for. Friendly and fun atmosphere assured I will come back here for all my furniture needs. read more

refused to give our $100 dollar deposit back. we it was to hold the couch while we went home to measure the room. Manager zuny made it seem like they would return it easy breeze but she lied. and Marcel co-signed on the bs read more

This review is for the Katy location, 1250 Fry Rd, Houston, TX 77084. We bought a couch with 2 reclines attached and from the date of the delivery, we have had issues. On the day of the delivery, one of the electric motor-driven recliners wouldn't come up or go all the way down without me helping it by hand. I called the store, they said to call the insurance company because that's why I bought the insurance. The insurance company says that the store won't call them back or cooperate with them. Then a few months later, my 100% leather grain started peeling off. WHAT? Still, no help from SuperNova. They treat you awesome while you are in the store but as soon as you leave, they could care less. I spent $1600 plus money for the insurance and the couch is crap! You would think they would want to help their customers out...guess not! Stay Away! read more

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I brought a sectional last month and we moved it from one side of the living room to the next. we sat it down and a loose piece of wood or missing piece of wood fell into the inner of the couch. now the arm is indented and loose. SUPER CHEAP FURNITURE ALERT read more

Hace exactamente 1 año una amiga me recomendo esta tienda,compramos un juego de sofa negro en 2500 dolares,a los 8 meses se rompio,se le formaron globos de aire y de ahi se le rompio el vinyl,fui a la tienda 4 diferentes ocasion y incluso la garantia no lo cubrio,me dijeron q eso paso porque no compre sofas de leather original,la unica opcion q me dieron fue un descuento en sofas de leather original q supuestamente son fuertes no se rompe el material y duran muchos años,me tuve q meter en otra deuda de 3500 y ojo tengo que seguir pagando aun los q ya tengo rotos,porq ellos no lo cambiaron solo me dieron un credito por la rotura para otro juego de sofa,el miercoles 4 de septiembre a las 10pm paso el chofer y dejaron las cajas,no tenian tiempo para armarlas y el viernes 6 de septiembre paso otro chofer abrir las cajas y armar todo,un desastre total,los sofas nuevos q supuestamente son de leather original q no se pelan con nada y duran años cuando el chofer y su grupo de ayudantes abrieron las cajas q ojo estaban selladas aun porq yo no las toque para nada,sorpresa todas las piezas estaban peladas muy mala calidad,las costuras estan a punto de romperse,el chofer tomo fotos de todo y yo le pedi q se llevaran los muebles ya q estan pelados y muy mala calidad,el chofer no se los pudo llevar porq supuestamente era su 1 entrega y no tenia espacio en el camion,el manager general Fabricio si mal no recuerdo un señor super arrogante q cree q es el dueño del negocio q le interesa mas el bienestar del negocio q la satisfaccion del cliente hablo conmigo y me dijo q hasta el lunes no podia recojerlos,y q los cambiaria por otro juego de sofas,le explique mi situacion la mala experiencia q ya tenia hace un año atras y q ya no queria otra pieza q son mala calidad y q se me van a romper de nuevo,me dijo q la opcion q tenia era llevarselos pero tenia q dejarme unos en casa o si se los llevaba y yo no queria otro juego de sofa perderia mi dinero porq ellos no hacen devolucion,o sea tengo q quedarme obligatoriamente con sofas q son supuestamente de leather y mala calidad si o si,Fabricio manger general esta mas preocupado por el gasto de pagarle al chofer por la entrega y armar todo q por la satisfaccion del cliente,terminamos discutiendo y dijo q si no los cambiaba no mandaria a nadie a recojer los sofas,me comunique directamente con la señora Ana dueña de este negocio quien me atendio super bien,muy amable y me dio toda la razon,me dijo q se encargaria de este asunto,q me iban a reparar el sofa q ya esta roto. read more

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I purchased the new home package deal. Diego helped me with furniture and purchases. He was awesome! I gave 4 stars only because the promotion was not clear due to fine print. Sale said buy grand master and get all of these additional rooms for free. That's not the case. You get so much in credit towards those purchases. Since I had already picked out all of my items I went ahead and purchased. When delivering there were a couple of damaged items but the deliverers brought it to my attention and everything was corrected immediately. Other than that I would recommend them and shop with them again. I need office furniture and hope to return there soon. read more

This store are scammers . They sell cheap quality furniture and they steal your money . Im still waiting for my $100 they stole from me. I will not recommend they give you the run arounds. Katy Location Frank should not be a manager he is very rude and unprofessional. read more

If I could rate this place 0 stars, I would. When I first walked in the store, nobody approached us for a good 10 minutes. The man that helped us find a kitchen table was just trying to rush and make a quick sale. He told me my table would be here on Wednesday, June 3rd. I have yet to hear from Supernova Furniture, as they won't take my calls! DONT COME HERE!! Ashley's furniture is down the street. Update! Table just got delivered several days late and it's the WRONG color!!! 3 out of 5 of the chairs wobble and one of them got damaged in delivery! read more

Super Nova Furniture - The table that we wanted - Furniture Stores Near Me - Houston, Texas

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I purchased a dinning room set. It was delivered on time and set up what looked to be a proper delivery. 2 days later we went to sit down for breakfast and one of the chairs leg broke off. I called the store and asked about any kind of warranty on the furniture. They agreed and gave me a number to call which was the warehouse. They said to take it up with the store as they only deliver, then the store said take it up with the warehouse. It went back and forth for weeks and no one wanted to take responsibility. But luckily for me I used Okinus for financing and since it was a lease I just called them up and explained what happened and asked them to come pick up their dinning room. A few days later a truck showed up and they took it away and all my money was refunded by Okinus. Went next door to Ashley and purchased a better quality dinning room amend its been fine. Just beware that Supernova sells nothing but absolute junk furniture. IKEA has better quality. There stuff may look nice but looks are not everything. Be very careful with what you buy there. It's all cheap Chinese particleboard with a sticker over top to look like it's wood. Never again will we ever step foot inside their store again. Luckily my Facebook post stopped some of my friends from buying stuff there and they immediately cancelled their orders and moved into some other store. Supernova is nothing but Supercheap junk. Buyer beware. read more

Poor service both at this location Fry Rd. and the Warehouse locally no respect for customer care with missing items in your order just smirks in your face careless and no customer follow-ups I will never again refer anyone to this place or company or use their furniture for my RealEstate properties! read more

Very nice. Want to help you get what you want. Will try to help with finance or what you are looking for.

On June 2nd I stopped by the Katy store on a whim and was met by Ray who he was nice and helpful. The inventory on the floor didn't meet my specific needs but Ray assured me he would still help me find what I was looking for. We went through a few catalogs and sure enough I found a beautiful home bar, a full sized day bed with storage, full sized purple mattress, and a dining room set that matched the bar (I didn't need the dining room set but it was such a great deal). I didn't need any of the pieces until mid June so Ray and I agreed I could set a future date for delivery and chose June 18th. It didn't stop the warehouse from calling me on June 6th telling me they were getting ready to bring my furniture but were running late. I explained to them they were very early because I didn't want anything delivered right now. (Feb 2021 freeze survivor) Fast forward to June 18th... DELIVERY DAY! The warehouse called that morning to explain the only piece they had to be delivered was the dining room set(the very piece I didn't need) but all the pieces that brought me in the store were not even available from the manufacturer. So are you wondering what happened to the pieces they were going to deliver to me on June 6th? (ME TOO) I was assured the bar would be located and delivered the next week so I agreed to accept delivery of the dining room set only for it to get here and be damaged. The re-selection process was a nightmare, the manager(Frank) promised me he would make it right but he didn't return phone calls, didn't keep me updated, and made me feel like I was the stalker. I returned to the store one evening to spend over two hours going through catalogs only to get "sorry that's not available either" time after time. I finally found a bar that was AVAILABLE and eventually delivered the last week of June. Don't even get me started on the refund process for all the pieces that couldn't be made right. In speaking with Frank he says he didn't tell me I would get a refund only for me to recall the conversation to his memory when I said "If you can't find the 2nd bar I've chosen I'd like a refund. If you can find the bar please order it and set delivery ASAP and refund me the difference." His response: "Ok, and I'll call you tomorrow." Only for me to call the store the next day and Jonathan's rude, overtalking ass, told me Frank was off that day. Now I might not keep up with all the days of the week but I know my off days and Frank knew he was off when he told me he was going to call me the next day. I swear these people just cooked my goose!! Oh and Ms. Yolanda.... your refund processor in the business office. Honeyyyy when I tell you that was one conversation I would have liked to have face to face. You'd swear I asked her to send my refund from her personal bank account. I understand the low inventory environment. I understand high demand in my city after the February 2021 freeze. Just tell me the truth. Do what you say, say what you mean, and if you can't provide the inventory don't make me harass you for a refund. You lost a customer for life SuperNova. Regards, Laquita Martin. read more

If I could give this place zero stars I would. The customer service is terrible, and the products are cheap! I took me 2 months to get my bed and another month to get it replaced after it was poorly put together. My 6 year old son was stabbed by an exposed screw in his drawer. After me voicing my concerns frank said it was nothing he can or will do. I will never shop here again and advise you all the learn from my mistake. I plan on possibly taking legal action if the replacement is not sufficient. read more

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Came in to the Katy location looking for a durable quality bedroom set for my home. Was immediately greeted and assisted by Ray. He was very helpful.. explained all they had available, asked my price range and exactly what I was looking for and was able to help me locate it! read more

My parents purchased living room furniture in August and it was supposed to be delivered 9/18. It was not delivered until November and some in December. The communication was horrible. We called several times and received nothing but excuses. When it was delivered it had a hole in the back. My parents had to keep that for almost 3 weeks even though it was promised the next week. Now, even the one they currently have is not correct! It's not the sofa my mom ordered. The communication has been horrible. This was an August purchase. It's almost February and it still is not complete. read more

This was not the first time I ou from them. First experience was fine. My second experience was ok in the store. I purchased I bedroom suit in March but before I purchased it I let the sales person know that I was purchasing a home and I didn't want it delivered yet. I was assured that it cou stay in the warehouse for however long I needed and to just let them know when I was ready. The called and texted me every week March until July and I told them the same thing I wasn't ready yet and it was always no problem just let us know. Well when July came I didn't hear from them anymore so in August I texted the number they gave me and said I would like it delivered now but no one would ever respond so I ended up calling the store and setup a time for them to deliver. The day of the delivery I was told that my night stands were on back order. So I'm like exc me the order has been ready since march so all of a sudden items on back order. I asked the person may I speak to a manager because this unacceptable. She told me know I said excuse me she well he's o the phone I told her I'll wait. So then she came back to the phone saying I didn't get the whole story it had water damage and we had to reorder them. So I told her now you just telling me anything because yall took my nightstands and sold them. So I called the store the following week because I wanted to speak with a manager. I got this rude ass sales person who told me well things go on back order all the time. I said can understand that when you are making a purchase but this purchase has been made since march. So I told her to let me speak with a manager. She was so rude and told well you just come to the store and speak to one and hung up in my face. If this wasn't already bought and paid for I would return it all. I will never purchase anything from that store again. They need to have their employees take some customers service classEd. Just rude as hell. read more

Dude me and my bf went in there for less than 6mins and I couldn't even fart without the same guy within 5 steps behind us asking us 50 questions after I told the same guy we were just looking 3 times in a row. This is probably why no one comes here bc there's gonna be someone 2 steps away from going up your ass. read more

BUYER BEWARE!!! This is our 2nd purchase at SuperNova. Our 1st purchase was at the Northwest Fwy Location no problems nothing but smiles. However we came to the Katy location looking for a dinning table. Nathan our sales guy helped us we had to choose from their catalog since the sets they had were not what we were looking for. We picked one out, Nathan quoted us 6700 but he would talk to his manager to get the manager special and get it down. Great we said, we waited for a few minutes. Nathan returns with his manager that offered us 9900 for it. We immediately responded uh you are suppose to go down not up in the price he looked at Nathan and the paper where he wrote the price they both kinda mumbled then said would be right back. Nathan came back said he cant go any lower but instead of an 8 chair dinning table they would throw in the 2 arm chairs. We said we would think about it and come back the next day. Which I had told my husband lets go to the other location we 1st bought from we had no funny business like Nathan and his manager gave us in the prices. But due to it being a Rainy day we opted for the Katy location. We came in spoke with Nathan got the paperwork started for it and explained that we wanted to have table by the 19th since we had an event. Nathan assured us we would have it within 7 days at the most. It was Saturday the 28th of November and we would get a call Monday morning to schedule the delivery. In this purchase we also bought a jewelry chest that was on the floor and not purchased through the catalog as the table was. We came home excited about our purchase. Monday came no one called me it was noon. I started calling and no answer, located other numbers from google and no answer until about 4 pm. Spoke with credit person since the sales department or customer service could not be reached. He tells me he doesn't have my items being shipped until 2-3 weeks. I called Nathan on his cell phone that is on his business card he assured me he would look into this and that I should have called him 1st because the warehouse usually drag their feet. Hours pass and no call back from anyone especially Nathan the sales guy. I called back to the store asked to speak with a manager they put Frank the manager on the phone. I explained to Frank what Nathan had stated about the furniture he apologizes claims there is nothing that can be done since its a special order from the catalog , but he has the table being delivered on the 16th. Even though I was upset I just gave in fine we will wait to at least get the Jewelry Chest since Frank promised to have the Jewelry chest delivered the next day. Well the day day came and nothing, no call, nothing. I call and they tell me Frank is off for the day and the Jewelry chest is to be delivered not on Franks day off but the day after. I was furious with the lies the lack of calls and follow up is ridiculous. The jewelry chest is delivered late Thursday night about 8:30ish pm. I had already discussed this whole story with my husband he tells me just to wait for the 16th. Well its the 16th and now we are being told the item is not available we will need to choose another table. THIS IS A LARGE INVESTMENT that has been overlooked, not followed up, lies after lies to simply to take the commission from the buyer. SUPERNOVA this is not acceptable!!!! read more

The super inova furniture was the worse store i ever came. i bough a bed sets at that store last year and the manager at the store said it has 5 years warranty for any damage but right now my bed had damaged and i called to the store and they refuse to fixed or replaced for me and the sale are so crude, very impolite highly recommendation for anyone intent to buy any furniture from here please avoid this fucking shit store read more

I cannot believe the awful service I have received from this store. At first, we were in awe over the furniture and excited with the phone call we received from the owner. We went into the store just wanting to purchase a new living room set. We left purchasing a living room set and dining set, and future plans to purchase a set for every room in our home. It was great to find a place that could meet all of our needs. Our first delivery was unexpectedly late without prior notice at 10:30 pm, but the guys were nice and professional. Our next delivery was the next day, and we again did not receive much notice like a "normal" furniture company. We followed up throughout the day asking if we were going to get our second set of furniture delivered as we cancelled our plans for the weekend (we didn't plan on buying this second set to begin with). At 5:30 pm we receive a call from the warehouse manager asking to move our delivery to Monday. We couldn't work that out with our schedule and asked to continue with our delivery as we had waited all day. They came by 7:30 pm. That following Tuesday, we receive a call stating that the chairs for our second set of furniture are not available until August (four months later). We have other options, but we didn't like the other options so we ask for a refund on that part of the furniture. We are asked to come in on Thursday to speak to the manager. We go in on Thursday and are told that the manager that can handle our account is not in until Tuesday at 11 am. We go in Tuesday at 11 am, and she is not in again. We are asked to come back Tuesday afternoon. We ask to be refunded by cash as we paid part of our purchase by cash. That afternoon we are told that one of our cards has been refunded without prior notice, but we are not told which card. When we ask, we get no response. We escalate to the manager that was to be present Tuesday morning and the conversation gets heated. The manager accuses my husband of being a liar by implying he has not shown me the communication from the sales rep. She then asks if I have a problem as I am upset over being pushed all over the place. This random card has not been refunded, the chairs ordered and paid for have not been delivered, and we will never do business with a company like this ever again. So disappointed. read more

Worst customer service salesman Donnie is full of crap just like there warehouse!! Don't buy anything from them! They delivered wrong dining table it has been 3 months and I still have not received anything now they are telling me until December and they don't want to refund! read more

E" Super Nova is the Worst place to buy Furniture, I walk in was greeted by sale person, I looked around. I Found a Mattress i wanted, I waited around it took about an hour do paperwork, the sale person let me know when it would be delivered. And They do have in it in warehouse, that was a lie, it took February 5 thru April 1 all I got was excuses, they gave me Temporary Mattress that was so hard it hurt my back, they knew they didn't have the mattress in warehouse, the sale person just want to make a sale. This company doesn't keep there word about the Delivery they Advertise all time, you come by this store run run fast it they are lier. read more

They gave me the wrong mattresses, and their stuff breaks and rips quickly and easily. They also have bad customer service.

Diego was friendly as we walked in. We told him what we wanted in a power recliner. Needed 2. He found exactly what we wanted and at a great price!!! read more

I just recently purchased some furniture from supernova on fry road in Katy Texas...... it was supposed to be delivered on Tuesday, but I never received a phone call or anything from them saying that they wouldn't make it, and my furniture never showed up that day; Very unprofessional and poor customer service. I went in to the store the next morning only to discover they sold me furniture that they didn't have in stock. The sales person tried to tell me that I couldn't get a refund because I signed the agreement at the time of purchase....."purchase" being the key word here....why would they not refund me for a item that they didn't have? I asked to speak to a manager, but she was not available. The store opened at 10am, but the store manager did not get in until around 11:30am to assist me. I eventually got my refund. read more

compramos unos muebles 10/06/23 nos dijeron q en 15 días estaban aquí pues pasaron esos 15 días y después me dieron otra fecha y otra fecha así disculpas y esta es la hora q los muebles no llegaron, se deposito $500 dólares y ahora es un problema para devolverlos.Hacen firmar un papel de no devolución precisamente para q ellos tengan el control y el cliente no se pueda retirar sabiendo q ellos no cumplieron con la fecha. pérdida de tiempo y fustracion y estres por q contábamos con los muebles para una reunió. read more

I went to Super Nova Furniture just to browse and bumped in to my wonderful salesman Donnie. He helped me buy a beautiful sectional for my place and helped me with a great deal. The whole staff is so nice and very helpful and they really believe in honesty and helping you leave with more than you envisioned. I took my mother back on Memorial Day to get a mattress and Anna helped us. She so sweet triple checked everything to make sure we were happy. The best things is that they are a couple and their team work shows! I appreciate them down to management ! read more

Although I didn't get my couch when they told me I would get it (lack of communication from store to warehouse) and the delivery time was incorrect (again, lack of communication) Travis and Santos came through, delivered and set up my couch. Thank you for being team players, y'all. I appreciate it! read more

I was very excited when the lady that owns the place answer the call the first time I called. I went to the location on fry road and was excited to find that everything I wanted was in stock a few thousand dollars more but in stock. until delivery day when one of my pieces did not get delivered. I was told it be several weeks several weeks turned into several months they stopped responding they stopped answering my phone calls. I really wish I could just return all my furniture and do business somewhere else I would not recommend buying anything from there. They are rude they do not return phone calls and there is no management system in place for customers that are upset with their orders. Again I really wish I could just return everything and start over somewhere else. I sure hope I don't have any problems with any of my furniture because if getting my pieces was this hard I can just imagine if something was to go wrong with something how long it would take them. I have asked to speak to the owner I have asked to speak to a manager I have asked to speak to someone that could help me and they are just rude and end up hanging up on me. I will never do business there again and I will never recommend or tell anybody that I bought something from there. If you're looking for furniture go to the American warehouse they have great prices and everyone there is fantastic. read more

Very helpful sales people and beautiful furniture. They keep kore glamorous furniture. You won't find your average American stuff here. Good quality too! read more

If I could give this place a -5 stars, I would. I went to Supernova hoping to purchase furniture for 4 bedrooms, a living room and dining room as well as a bedroom mattress and frame set for my sister. Upon arriving the Supernova representative, a lady with straight blonde hair who appeared to be hispanic attended us. She immediately stated that their mattresses were at least $999-1k in her broken spanish. I never asked for a price? Since she had broken spanish, I requested to be helped by a bilingual employee. She looked at her colleague, turned around and said "they have to learn to speak English, they are in the US." She treated my sister and I in such a rude, prejudiced manner. It was an inaceptable, offensive, demeaning remark. I told her I was in fact, bilingual; however, I didn't ask her for a price and simply requested someone in my preferred language. I told her she didn't need to speak to customers like that. She then proceeded to argue with me in the middle of the store... In front of all the customers and no one intervened until about 5 min into the discussion. I feel like I was treated with such unprofessionalism, hostility, and hate. I can't believe this establishment had people like this working there. The manager took $ off my order for the "inconvenience" as if that took away the degrading moment we had to pass. We will forever remember the moment a monolingual told us to we had to "learn english" as if we, the people who are in fact bilingual are the idiots. We could run laps around her in English or Spanish. read more

Very Friendly service I was very impressed with Frank the manager making me feel completely comfortable and addressed prices and fees Waddy my salesman great with conversation and honest and knowledgeable with sales. This is the second purchase with Supernova I'm very impressed with their customer service. read more

Very friendly service! Raymond was very knowledgeable and sold us living dining and bedrooms sets! We have a new house new furniture just waiting for us to move in!! read more