11/6/2025 - After arriving at the Terminal 6 at LAX FlyAway at 5:05 PM, I thought the next bus would arrive at 5:20 PM, but arrived at 5:35 PM with no rider on the bus. My guess is that the previous bus must be full at the Terminal 4 or 5. At least. the LAX Flyaway saved me $90 for a ride from the LAX to my home if I would take an Uber at $140 via UberX at 5:05 PM. read more

See all

This is the worst service from LAX to the van nuys flyaway. The drivers do not count how many seats are available before you pay to get on and they will not refund you if pay and there is no room. There is no line or structure for when the bus arrives if you are in some kind of line and need to hand off your luggage to the driver you just loss your place in line. DO NOT!use this service if you are traveling with kids, elderly because people will just push their way on. I really think that the drive should take people luggage according to how people are in line for the bus and most importantly do a head count be before you go to the next pick up! read more

Be on time!! The bus was 30 minutes late. 7/10/25: 3:00 bus left at 3:30). And for goodness sakes.. TURN OFF THIS LOUD static music !! It's AWFUL !!! read more

Price is very reasonable but you get what you pay for. Service from the valley to LAX is great. I don't understand after so many years of taking it that it surprises me the service is still so bad and unreliable. I wait 45 minutes and get by passed by 2 buses before one finally stops. And the 3rd one looked like it was going to pass us too but it pulled over all of a sudden!! read more

I was on the Van Nuys flyaway bus 9902 & Sean was my driver for the ride to the airport! It was the first time where I heard the safety rules & approximate duration of our ride of the bus & great music selection & he made the ride enjoyable & pleasant. He did an amazing job & I hope I am on his bus again. He was fantastic! read more

I only waited 15 minutes for the bus. The driver was polite and friendly. Worked with a smile. I heard him explain to passengers if they were on the wrong bus what bus they needed to look for. Pleasant experience! read more

Passengers waiting at Terminal 1 for more then 30 minutes when an empty Van Nuys Flyaway bus passed everyone standing there. The driver stayed in the outer lane and refused to even acknowledge us. We then spoke to a parked (for approx. 15 minutes) Union Station FlyAway driver to ask why an empty bus would pass waiting customers. We were told "it's due to dispatch, as they make the call". Finally after waiting more then an hour for another Van Nuys FlyAway bus the 6pm bus arrived, but the driver refused to board customers because "the 5:40 bus is often late and if it doesn't show up then he'll board waiting passengers". After approximately 15 minutes of additional waiting curbside he allowed customers to board. We then sat at that Terminal 1 location an additional 10 minutes waiting for an exact 6pm departure. We stopped at the next stop and only had room for a few more passengers. The remaining poor souls were left to their own devices. Approximate time from baggage claim to Van Nuys FlyAway Terminal, 2.5 hours. Completely unsatisfactory. You folks should do a Google Search regarding Van Nuys FlyAway complains. It's spot on and you may find it enlightening, although I seriously doubt it. As an aside the last time my wife and I used this service we were passed by no less than a half dozen buses. We finally wound up dragging our luggage across LAX from Terminal 5 to Terminal 1 to better our chances of actually getting picked up. Gawd! read more

I guess in theory you could call this a "convenient" option if you don't want to physically drive to LAX or deal with the ride share pickup madness at LAX upon arrival. But don't count on them having buses available at their scheduled times, or for those buses to leave on time. So allow for extra travel on top of your already long travel day. Arrived today just in time for the 6am shuttle, which would have given me plenty of time to get to the airport, I was informed the next shuttle was at 6:20am because they are short staffed.... Sure I get that, but don't have a posted schedule that you don't adhere to, it's misleading, unreliable, and just another headache on top of an already stressful day of travel, and now I'm pushing it closer to my flight time and we all know LA traffic isn't exactly easy going either! read more

THEY LOST MY LUGGAGE. It was my first and DEFINITELY last time using their services. I rode the van nuys shuttle to LAX last night and on my arrival to my terminal my bag was not on the bus. I was the last and only person going to that terminal. i was told "customer service" would contact me and let me know the status. The next morning I had to call them to find out! Cant even keep their word! PLEASE just have some one drive you to LAX instead if you treasure your belongings. Now im without my travel clothes along with some personal belongings . ABSOLUTELY TERRIBLE!!! read more

Van Nuys Airport Bus Terminal - Buss #9901 driven by Douglas - Airport Shuttles Near Me - Van Nuys, California

Landed in LAX. Waited 1 hour and 45 mins for FlyAway from LAX to Van Nuys. By the time it reached terminal 7-United airline the bus was full. Waited over 40 mins between shuttles. WTF service!!!! Very bad!!!! Your best bet is take Uber or other alternative because you might of well just camp out at the airport waiting for the Flyaway bus. read more

If u could do 0 stars I would. The most unprofessional staff that exists. I have videos and pictures of the staff laughing hanging out hugging and kissing while the buses were supposed to be leaving. And then say "well all the buses were late" when I clearly watched the last bus leave at 4:41 as it was scheduled to leave at 4:40 and the workers told me I was too late. The 5pm bus didn't leave until 5:23. No excuses just a rude driver who spent 20 minutes hugged up with someone in a white car. I have it all on video. Just take Ubers everyone. If you have a flight to catch 0/10. Rude workers with no home training. read more

I got to the terminal from LAX very convenient, the stuff was super nice. Definitely go with them in my next trip.

The employees are just horrible HERE if u don't want to work then pls don't have these lazy unprofessional rude just don't care attitude people working HERE it's crazy there are so many people who need jobs and would work with a smile and a thank u the buses are always late that's because the drivers need to do there jobs the bus had no ac working we almost past out in the bus just an awful experience and u don't get your money back either to expensive now it's just better to ask a friend to take u or just take LYFT this to much hassle my option read more

Drivers are terrible!!! No customer service and will not recommend using this service ever again!!! Very unprofessional with no lines and no order or lines. NEGATIVE REVIEW!!!!!!!!!!! NEVER USE THIS SERVICE EVER AGAIN!!!! read more

The complaints about the super long time wait time for the bus at LAX are accurate. Buses with empty seats will pass you by and drivers will pretend to not see you. I called dispatch twice while I waited for over an hour tonight. To top it off, when I got back to the Van Nuys Flyaway parking garage, my license plate had been stolen. They did not have any video footage nor bother to assist me with the process or reimbursing me for the cost of replacing my plates. After traveling all day, I didn't want to spend another hour waiting for the police and filing a report, but I had no choice. Now I can't drive while I try to get new plates. I will never use the Flyaway bus or lot again. read more

Have taken flyaway multiple times but since COVID they have a smaller amount of people allowed on the bus and we got in line last when the bus was starting to depart and we're unable to board the bus. Apparently they have a MAX OF 26. This is not posted anywhere as it should be. Very frustrated as would have gotten in line sooner if I would have known. read more

Waited at terminal 6 for over and hour as 3 buses passed by full. You need to come up with a better plan to pick up passengers at last terminals. Never again. read more

This is so not worth it. We have been waiting for over an hour now at terminal 7 and three buses already passed us. I called their customer service who couldn't do anything about the situation. This is not recommended at all!!! read more

Waiting for the Van Nuys Flyaway at LAX for over an hour! Terrible service when the schedule should run every 15 minutes!

Taking the shuttle in to LAX is great. This is the WORST service from LAX to Van Nuys. Waited for almost 2 hours watching FULL bus after FULL BUS go by. read more

Much cheaper than parking at the airport, and driving to Van Nuys is much easier than the hassle of driving to LAX.

One star for no line to purchase ticket but as for the attendant that took my money for tickets big fat "F". Rude no common courtesy no customer service skills. Needs some training she also needs to get off her personal phone/ Facebook. Also while trying to purchase tickets they had an employee asking who wanted a ticket cash only because it was extra and someone had gave it to him. I don't think that's permitted read more

I lost my luggage! I am praying that one of these employees are honest and returns them as was in my daughters name! Will update as I am filing a claim and no representatives available at this time. read more

Great at getting us there, BAD at shopping short and fast behind others while in traffic. Serious nausea.

The lady works at flyaway Van Nuys is so rude. I've never seen that lady act rude. Always delay departure.

I always have taken the Flyaway to LAX so I don't have to worry about parking, stress of the drive and so on. But last night 5/7/2017 on bus #48676 about 11:pm the driver seemed to be in the worst of moods to just about everyone that got on that bus. Some people like myself was allowed on the bus with a small backpack, suitcase and such, it seemed to me he would pick and chose who he would let on with a bag or not. Employees of the airport had no problem getting on the bus with all their belongings, but other people had to store even a backpack under the bus. At the airport he must of used his horn 50 times, got going very fast then would slam on the brakes. The pick up zones are on the right side, but he kept getting all the way to the left, honking of course, then force his way all the way back to the right. Then when we arrived at Van Nuys and he was unloading luggage he handed a lady a small bag and she handed him what looked like a dollar, he looked at it and said " oh maybe I can buy some bubble gum" I hate to complain about a working man, but if you are in the business of customer service, then you need to be kind and help people that you are providing the service to. I was very tired and stressed from a long day of travel. I was looking forward to getting on the bus and relax. But that did not happen. I will think about Burbank for future travels. And yes I will report my dissatisfaction to the Flyaway. read more