I rarely leave negative reviews, but I feel other customers should be aware of my experience. After submitting my reservation request, Falcon Car Rental called me and told me I was eligible to rent a Corvette C8. Based on that, I uploaded my driver's license and proof of insurance, completed the required paperwork, and paid the rental amount and then I later paid the remaining delivery fee. The company had approximately 55 days to review my documents. During that time, I was never told there was any issue with my insurance. I even called the company about three days before my reservation regarding my remaining payment, and no insurance problem was mentioned. Then, one day before my scheduled rental, I was informed that I could not rent the vehicle because I was not listed on my family's insurance policy. At that point, I had virtually no opportunity to correct the issue. The company refunded my delivery fee and about half of my rental payment but retained approximately 50% under its cancellation policy. My disappointment is not simply about the cancellation policy. My concern is that Falcon Car Rental had my documents for nearly two months, told me I was eligible, and waited until the day before my rental to notify me of an eligibility issue that prevented the rental from happening. If you're renting from this company, I recommend confirming every insurance requirement in writing as early as possible rather than assuming your documents have already been reviewed. read more

A friend was in town in Los Angeles and I was looking for a fun experience for him. I decided to rent an exotic car from them and had a great experience. They have a great selection of cars, from Mercedes and BMW to Ferrari and Rolls-Royce. Besides the top quality service, their delivery service makes everything much more convenient. read more

ran my card without approval and also I never signed an agreement for cancellation. now they don't want to give the money back. so breaking the law read more

Great Experience, Stunning Service... Highly Recommended... This is the Place to enjoy a great Experience of Automobiles either business or Vacances! Keep it up read more

Scam ! BEWARE DO NOT RENT FROM THEM they will take your money and produce fake documentation to get more money out of you. they do not follow proper rent procedure protocols on purpose to hit you with a bunch of extra fees read more

STOP RIGHT NOW! THESE GUYS ARE CROOKS! STOLE MY MONEY! CALLED AND WAS TOLD TO MAKE RESERVATION ONLINE AND I WULD BE ABLE T GET A CAR TONIGHT.SPENT $1500 ONLY TO BE TOLD THEY ARE CLOSED AND SOMEONE WILLL GET BACK TO ME! THIS IS THE SAME WOMAN WHO I CALLED 20 MINUTES BEFORE AND SHE ROLD ME TO MAKE RESERVATION ONLINE....Going to file a police report and contact BBB - I should have read the reviews first. Just got charged couple $1500 to my card to be able to rent a car at 8pm. However, the store is closed and the number they have listed is for an out of area call center. The call center lady told me they woud call me back but that they are closed right now. I said well, i just paid for a rental right now that she told me to go online and reserve 20 minutes before then and that way it would speed up the process and they wouold give me a call back because I felt weird about paying for a rental without speaking to anyone first, but thought maybe they are busy and I need the rental so I went ahead and gave them the benefit of the doubt and they proved to me my first instinct was right. \ This is plain old black and white textbook, if something doesnt sound right, then its because it usually isnt. DO NOT WASTE YOUR TIME AND MONEY AND STOP NOW WHILE YOU ARE AHEAD! I JUST GOT ROBBED FOR $1500 FROM THEM AND HAVENT HEARD A WORD BACK FRO THEM! read more

Had a very good experience with them. Went above and beyond my expectations. Rented Ferrari 488 from them. Very good car in excellent condition. Upon arrival they really took care of their customers from beginning to end. Siera and Dahli was extremely exceptional and had the best customer service I experienced from a exotic car rental places in LA. Will definitely use them again and reccomend this car rental place!! read more

ROBBERY- left my designer bag and key in vehicle, called for DAYS, multiple times a day, after drop off as I'm locked out of most things in my life, staying in a hotel, they are no where to be seen at the main location OR heard from. We will be pursuing this situation. We look forward to your call back. Perhaps on the 8th or 9th day? FRUSTRATED! DO NOT RENT WITH FALCON. read more

These guys are really nice guys my car wasn't ready by the time they said it would be ready because of the previous renter accidentally taking the key home. So the general manager Sadu apologized and assured me he will deliver it to my hotel so I wouldn't have to come back and he did. That was above and beyond great customer service of him to do that! I rented a beautiful M850 convertible for a Mother's Day dinner date. read more

Horrible customer service experience. I was trying to rent an exotic sports car, for the day, for my husband to surprise him for his birthday coming up. However - when I emailed it took 2 days for them to respond to my question and then there was information that was wrong on the website and wrong in the email. When I asked them to clarify for me in the email - they DID NOT respond for 5 days! I sent an email EVERYDAY for a WEEK for a response. I even called MULTIPLE times as well. When you call, the person that picks up is unable to help you. They cannot transfer you to a manager or any sales person. Every time I called they stated that they would have someone call me back and I never got a call back or an email back. It wasn't until the 5th day and the 4th phone call of complaining that I finally got a call back and my questions answered. I went and booked but shortly after my brother in law found the same car at a different company for half the price! I called in to cancel my reservation and again they stated that they would leave a message for the correct person to give me a call back. I called back a few hours later to confirm my cancellation and the person stated that it was canceled on their end just no one called me to confirm. I then asked for him to send me an email so I can have the cancellation confirmed in writing (since I have been struggling already with them to get any answers) and he stated he would email right away. I NEVER received an email. Worst experience. read more

I really enjoyed my experience of renting a car with Falcon! I rented the car for my birthday weekend from them and was pleasantly surprised by the selection of gorgeous cars. Dali treats his customers with honesty and professionalism. Reasonable prices, impeccable customer service. Overall fantastic experience! read more

DO NOT make the same mistake as I did with this company. They scam you into paying up front before you're allowed to even drive the car. Very unprofessional staff. Accused a customer of being "under the influence" and that he can smell alcohol under the breath at 11 in the morning. I do not drink or do drugs nor would I do such a thing before driving a quarter million dollar car. Not only did he embarrass me in front of my friends he refuses to refund the 2,000$ charge for a rental I never was allowed to driveI went to black and white and got a rental same day right away no questions asked. He says to "come back another day" to rent the vehicle. He will pull the same "under the influence" excuse. Say goodbye to your money. THEY WILL NOT REFUND A PENNY even if you never drove the vehicle or even change your mind. read more

I had an amazing experience renting from falcon. I had a work trip to LA And I needed a car to get around. I didn't want to just get a any car, I wanted something fun that I haven't driven before. So I rented a Bentley Bentayga for my first two days then I switched it off for a lifted Mercedes G wagon. Both cars were incredibly clean inside and out and came with full tanks of gas. The paperwork did not take much time to complete because I already emailed them a copy of my license and insurance the day before. I also went for the airport pick up and drop off which I would highly recommend because it saves you so much time and is worth the extra money. I would definitely recommend this place to anybody visiting the Los Angeles area and wanting to drive some greats cars. Thanks falcon rentals! read more

Best customer service, friendly team and really nice cars! I rented a Lamborghini from them, it was delivered super clean and at the right time. Will be using you again! read more

Just rented a Rolls Royce for 5 days to cruise Cali and have some fun with the wifey. We had a fantastic time. The day the car was delivered to us, i had a question about the functionality of the rear entertainment, within 7 minutes i was able to meet them in person to show me and explain. Top notch customer service. Exquisite car, very clean and comfortable. The entire experience was flawless. I am pleased with Falcon and i do recommend renting any car from them. read more

My friend came to visit me from Canada for one week so I had to give him the best experience ever including clubs, restaurants and fancy cars ;). I called different rental car companies but none of them had the cars we where looking for in our budget. Falcon gave us the weekly discount even though we rented 2 different cars over 8 days. The cars were in pristine condition read more