My problem was just with the configuration of my eyeglass frames, and I had not even purchased…read morethese from Eyes on Magnolia. But in a very quick visit, the optician there saw the problem, and fixed it very skillfully, including new rests on the nose. I am most grateful, and appreciate their skill and kindness 5 Stars!

We had such a wonderful experience at Eyes on Magnolia. Dr. Haack was incredibly thorough and…read morethoughtful during my daughter's exam, and he did a fantastic job putting her at ease. He took the time to clearly explain what was going on with her vision, which made the whole process feel comfortable and informative. I also appreciated that there was no hard sell for expensive frames--yet the selection was stylish, and modern. We are so glad to have found Dr. Haack and are excited to have him as our new family optometrist!

I had such a great experience! I needed an eye exam and quickly got an appointment. I was seen on…read moretime and was thrilled they offer an exam without needing dilation. Dr. Azmoodeh was so thorough and kind. I was so happy to have my results explained that I could understand. They have an incredible amount of frames to choose from. I had no idea what to choose but I was "gently" guided to the ones that complimented my face best. Really happy experience and I didn't even have to deal with insurance:-)

Fresh off the MOST annoyed I've ever been at a doctor's office. Do NOT have your child seen here…read more So unprofessional! A few ideas on how to significantly improve: 1. Courtesy phone call (here's a script "Mx. X, we wanted to call and let you know we are running behind today SIGNIFICANTLY . We recommend rescheduling your appointment. When can we help get you seen in a more efficient manner?") 2. Have your staff walk over and apologize regarding the wait, and again, offer to reschedule. 3. Acknowledge the long wait, and offer some waters or a toy for the children to play with (I know you have a treasure chest). 4. SMILE! My lord, you all clearly do not love what you're doing here. Nobody was smiling, maybe the one male on your staff was but the females in the front were definitely annoyed with their lives. We RUSHED here to make the appointment. The explanation was "pediatric appointments take longer." Hahaha. SO DON'T scheduled them so closely. Wow, what a concept! The response was very moronic. Customer service was abhorrent. Get your S together LLO!

The service here is top notch. The staff are knowledgeable, patient and professional.read more

RE: Overcharge their customers. Great helpful staff who…read moredeserve 6 stars, who unfortunately can't change store prices. My experience: I come to find out the very exact same eyeglasses were TWO HUNDRED DOLLARS Less a few stores down at For Eyes! Same company. Skip Lense crafters and go right to For Eyes!!!

Huge thanks to Frank Gomez and the entire Wink Optics team for helping my daughter find a…read morereplacement for her favorite pair of eyeglasses. They went above and beyond -- sending photos of potential options, setting out samples for her to try on, and even having additional options mailed in from their Ukiah location. Frank personally spent time with my daughter reviewing options, offering his honest opinions and advice, and even gave her current pair a thorough cleaning. To top it off, Frank personally delivered a pair of sunglasses for my daughter to try at home. Wink is, without a doubt, the place to go for all your eyewear needs!

This shop is truly exceptional. Frank and his team are consistently welcoming, professional, and a…read morepleasure to interact with--there's always a genuine sense of care and positive energy in the space. For smaller repairs, they've often been incredibly generous, and larger services--such as replacing the lenses in my sunglasses--are handled with precision, efficiency, and impeccable craftsmanship. I highly recommend this shop without hesitation!

Shoutouts FYidoctors in San Rafael Whatever anyone thinks,…read morethis place will forever be my haven. I wasn't supposed to be here. I wasn't their patient. I didn't have an appointment. I hadn't purchased my glasses here. Until that day, I had never walked through their doors, let alone knew who they were. I was just someone driving to a wedding in an unfamiliar area when, without warning, the lens fell completely out of my prescription glasses. I've worn glasses virtually my entire life and never experienced anything like it. One second I'm dressed up, driving to a wedding and going about my day. The next I'm frantically looking for the nearest exit and closest shop that can urgently repair my glasses. You can 'see' how difficult and stressful this situation was, with a sprinkle of already being late to the ceremony.... It sounds almost funny afterward. In the moment, it wasn't. I put 20 minutes onto a parking meter and dashed off blindly for this store. Mind you, it was minutes before closing. I walked in, explained what had happened and prepared myself for all the perfectly reasonable questions: Are you a patient here? Did you buy these from us? Insurance? ID? Do you have an appointment? Instead, they just helped me. They took my glasses, put the lens back in and secured everything. Without me even asking, they inspected everything, checked the opposite side and tightened that screw too so I hopefully wouldn't find myself in the same predicament again. I offered to pay them. They wouldn't take a dime. I was in awe. I hadn't even expected them to take me, let alone be this attentive and caring. I wasn't looking for a freebie. At that moment, I didn't care what it cost. I was dressed for a wedding, away from home, and my glasses had catastrophically failed while I was driving. By the time I walked back around the corner to my car, I still had 9 minutes on the meter. But maybe the reason such a small interaction affected me so much is because of the contrast. This wasn't the first time these glasses had fallen apart. The 1st time this happened, I went back to the practice that actually sold them to me. I was their established patient, wearing glasses purchased from their office, and they still wouldn't let me do a walk-in. I had to go through the normal scheduling process to find an appointment time for a repair. Ridiculous. I remember joking with the opticians there, "Oh thank goodness it happened while I was safely at home. Imagine if my glasses suddenly fell apart while I was somewhere unfamiliar and actually needed them." Then they did. While I was driving, no less. I was nobody to these people. My own provider had every reason to consider these glasses, and me, their responsibility. This office had none. I cannot overstate how much that contrast floored me. A practice I had never given a dollar to treated my eyewear problem with a level of urgency, kindness and basic humanity that I hadn't experienced from the practice where I actually bought the glasses. That's why I'm writing so much about what was probably an incredibly ordinary few minutes in their workday. To them, maybe it was just tightening a screw and putting a lens back. To me, it was somebody coming through for me during a genuinely lousy moment when they had absolutely no obligation to. The ratings here are remarkably high. I've also seen the recent criticism from longtime patients who feel things have changed since the business changed hands. I'm not here to tell those people they're wrong. Their experiences are theirs. I'm here to add mine. And mine is admittedly unusual. I haven't had an eye exam here. I haven't ordered glasses here. I can't promise anybody what their experience with those services will be. But I can tell you something most reviews probably can't: I know how these people treated someone when they weren't their customer. If you're reading reviews trying to decide whether to give this practice a chance, that's the perspective I can offer you. Based on my experience alone, I'd feel comfortable giving them the opportunity to earn my business when I actually needed an optometrist. Maybe that's an unusually strong opinion to form from such a short interaction. But sometimes eleven minutes tells you a lot about a business. At least compared to the practice that sold me these glasses... I certainly found my haven.

I have been going here for almost 10 years and still highly recommended Dr. Iwami. He is very…read morethorough and his prescriptions are always great. Sadly, they have been acquired by FYIdoctors and the overall business quality has suffered. The glasses service is especially poor. There are no proactive communications from the staff about problems with the glasses order that affects delivery. Both times in the past 2 years I have not received a call about my order. This time it has been nearly a month before I got my new glasses.

Wow! Dr. Tsang is amazing! So smart, so thorough. He absolutely goes the extra mile to make sure…read moreyour Rx is working hard for you. He just updated my Rx for multifocal contacts -- a tricky business. The first Rx was a VAST improvement over my previous one, but he kept tweaking it to make it better and better. I'm thrilled to have someone this competent and dedicated on my team.

I had a sudden problem with my eyes that required immediate attention. The practice squeezed me in…read moreto a busy schedule and I received amazing help from Dr. Tsang. I can't say enough about how much he helped me.

The Montgomery Village location in Santa Rosa is exactly what you want from a modern optical…read moreshop--clean, airy, and bright. It actually makes the process of picking out frames feel less like a medical errand and more like a high-end shopping experience. The service was phenomenal. The staff is attentive without being hovering, which is great because their style selection is constantly rotating. I appreciate that they stay ahead of the curve with their designs; it's not just the same five racks you see everywhere else. I ended up walking away with two very different vibes: * The Oliver: A perfect, slightly narrow rectangular frame that's incredibly wearable for the day-to-day. * The Roosevelt: A bolder, wider frame with a classic keyhole bridge that really stands out. A huge plus is that they take insurance directly (MetLife, UnitedHealthcare, etc.), which makes the checkout process seamless. No annoying reimbursement forms to deal with on your own time. The only downside? The parking. Montgomery Village can be a bit of a maze, and finding a spot near the storefront is a "meh" experience at best. Give yourself an extra five minutes to hunt for a space. Overall, it's easily the best spot in Santa Rosa to update your look without the usual "doctor's office" doldrums.

I had a very frustrating experience at the Warby Parker location in Corte Madera. The biggest issue…read morewas the lack of professionalism and accountability from the staff. When I first checked in, I was told the wait would be about 45 minutes. After waiting that entire time, I went back to the counter to check on my appointment. At that point, the employee told me I would need to wait another hour because they were short staffed. The problem was not the staffing shortage -- things happen. The problem was the complete lack of communication or responsibility from the team. No one mentioned that they were significantly behind, no one checked in with waiting customers, and no one offered any realistic expectation of the wait time. In total, I spent about 2.5 to 3 hours waiting around the plaza and ultimately never even got seen to have my glasses repaired. A simple acknowledgment of the situation or a heads-up about the delay would have made a big difference. Instead, it felt like customers' time was not respected at all. Very disappointing experience.

Ooof, I may just end up writing this review and never sending it, but I feel like I just need to…read morewrite out what happened at my appointment the other day. Got there at my appointment time, but forgot the glasses I wanted them to help me with, so I asked if it was ok to go back out to the car to get them. And the person at the desk said ok. I only learned when I got back, that was the doctor at the desk. Kind of a strange interaction, given that was the doctor and she was not friendly. I went here since they have great reviews and my doctor was away on vacation. Anyway, then she invited me back for the first tests. Ones I've seen before, but I asked her specifically to tell me what she was going to do before she does it. I have anxiety and it helps me. She rolled her eyes at me multiple times, scoffed at me for being nervous, and overall treated me with little to no respect, walking away and threatening to end the appointment. I would NEVER go back here and I have no clue why they have good reviews, they must give people a discount or something. Anyway, doctors are there to give people care, treat them with respect, and take the patient seriously-this was not the case with Dr Freeman. Do not go here if you want a nice, warm, caring professional.

Great Dr!!! Totally explained everything and was so efficient but thorough at the same time! Highly…read morerecommend!

Yvette went above and beyond for us today! My daughter has a unique situation and requires new…read moreprescriptions glasses quickly. As soon as her new lenses arrived, Yvette offered to pick the frames up from my home, drove them to the local shop to replace the old lenses, and returned them to my home within a few short hours. She was eager and happy to help! I would highly recommend this company to friends and family!

I have been a customer of Optique de Fleur (and its predecessor Toso) for at least 25 years. The…read moreservice is quick, personal, and totally professional. Fleur will go to great lengths to get contact lens orders quickly and she is amazing at helping with eye glass selection. Really, the best!!

Recently had an appointment with Dr. Freeman. She was very professional, friendly, and thorough in…read moreher exam. Would definitely recommend her to anyone seeking an optometrist. And a thank you to Cindy for helping me select new frames.

Dr. Freeman is extremely professional. Her staff are as well and very friendly…read more They make the visit very pleasant and I highly recommend her for an exam and glasses if needed. Disregard the August 30th review. I don't think she was talking about the same place. My experience was just great !! Claire