The staff are nice enough, but their policies are not customer-centric, they are entirely…read moresalon/specialist centric. Life happens, and I need to work with people who understand that accidents like missing or asking for a later appointment time can happen once in awhile. I also do not believe in their pricing structure. I got the same procedure done for literally $25 less than what they charge. I couldn't believe I had been over-paying so much.

Extremely thorough underarm waxes that I get here. The aesthetician really got every little hair…read moreand thoroughly checked afterwards and made me feel comfortable, which is extremely important. I think this is a stellar location for a true waxing experience that is professional.

Case was incredible with my Brazilian! I appreciated their care and attention to make sure I was…read morecomfortable. As we know, these can be difficult to endure but they made it as easeful as it could be in my opinion.

Everything here is a 10/10! Ebonee is my girl! I've also seen Krystal, as well. I get a Brazilian…read moreand Underarms. I was so scared I wouldn't find a good esthetician in Portland that knows how to take care of textured hair and melanated skin. I'm very thankful for The Sugar Mama.

First time Sugaring, and I'm hooked. Waxing irritates my…read moreskin, but sugaring resulted in the smoothest, and oh so soft results. The shop is clean and welcoming. The staff friendly, chatty and attentive... which is perfect for uh, ahem - delicate situations :)! 2025 #12

The most lovely facial I've ever had! Tailor has the most gentle, soothing, unhurried touch and…read morecalm presence- I was so relaxed, I'm pretty sure I dozed a few times. My skin looks fresh and dewy, and I left feeling just so happy and serene. All the team is super sweet and helpful! Will definitely be sure to make a stop here again when in town!!

I absolutely adore this place! I used to come regularly but due to moving to Tigard I didn't want…read moreto deal with the commute. After trying other places I'm happy to make the drive back to Sugar Me. I've been to both locations and all staff are so sweet and personable. Today I saw Kate who was seriously THE sweetest person I've ever met. I'm leaving soon for my honeymoon and she was genuinely excited for my new marriage and our honeymoon, as well as my dog and my plants :) I felt so comfortable with her and honestly didn't feel a thing when she waxed me. Worth the commute 100%!

Went to the Division Location to get my eyebrows and lip done. I had never been to Sugar Me before…read moreand had only ever gotten waxed before. The woman who helped me was very nice and made me feel comfortable. I told her I liked the thickness and overall shape of my eyebrows and just wanted to tidy them up. Unfortunately, I did not like the outcome of my brows. She thinned them down and I left still with hair in between my eyebrows. No one wants to leave with totally different eyebrows than they wanted. My take away is that if you've never tried "sugaring"- just stick with waxing. Ive had better experiences at other waxing locations and will continue to go back to them after my eyebrows grow back (lol).

Had my first full body sugaring sesh with Collyn today! Upon walking in the salon was so clean and…read morewelcoming. Collyn has been sugaring for over five years but is new to Sugar Me and if I could just say one thing, what an incredible asset she is to their team! I got pretty nervous as I stripped down and got ready to get my hair ripped out (lol) but she did such a great job keeping me distracted and busy with great conversations. She is such a warm and kind spirit I'm really grateful I was booked with her! She thoroughly explained the aftercare procedures and was thoughtful throughout our whole session checking in with me. She also did my lashes which I'm absolutely OBSESSED with!!! I will absolutely be coming back to see her and I'm so pleased with my experience! As I sun bathe on my vacation and looking at my smooth legs I will be thinking of you Collyn! Thank you!!!!

Kate is the BEST! I love my time with her and she keeps my face looking fabulous. It's a wonderful…read moreshop and my kinder to my skin than traditional waxing.

Had a great time getting sugared by Felicia! She was super personable and made me feel comfortable…read morethroughout my service, will definitely visit again when I'm in town.

I don't say this lightly- that was the best facial I've ever had!!! From start to finish Felicia…read morewas just amazing, she works wonders with her hands! She was thorough too- I noticed she went back for another little extraction after it seemed like we were moving on, I just so appreciate that level of care, above and beyond. Her studio was great too, the full set up. And free parking?? Unreal. Can't wait to go back for more facials and to have her help me with some sugaring too!

Amazing! They were professional and efficient. The scheduling process was easy. I am a total baby…read morewhen it comes to pain with hair removal and their technique was the best I've found yet! Highly recommend.

Immaculate vibes True professionals…read moreFelt very comfortable Better than normal waxing Loved the results

Go see Robin at Habit for all your hair removal needs. She has a very cute and very comfortable…read morespace in Lola salon. Robin is a true professional. She uses sugar and not wax, if you haven't tried sugaring you are seriously missing out. You won't go back to waxing. Robin is very talented and doesn't miss a hair. I have been going to her for 4 years. Once you go to her you will want to become a lifetime client also.

I leave this review with a heavy heart... because Robin is amazing and now ~everyone~ will know…read more I've been seeing her for about a year, and I couldn't recommend her services more. Of all the different sugaring technicians, and Robin takes the cake. As a bonus her studio is spotless, and her technique is quick and painless.

I got a custom 75 min facial here. The place is very clean, cute and in an easy location downtown…read moreto access. I appreciated how the lady explained all the different products she was using, however I was quite disappointed in there being no extractions (standard for a facial) and was left with a sticky residue on my neck. It was also pretty pricey for what it was. While it was relaxing, I can't say I'll be back as I still have clogged pores/ blackheads.

I've seen Kimmer for some time now who is super knowledgeable about skin care and just nutrition in…read moregeneral for your body. Hands down my favorite facial I've ever had. I get the micro-needling which isn't the easiest facial to sit through but for me it's not too bad. I've seen a huge improvement in my skin. I had another facial with someone else when she wasn't available and I didn't see much difference in my skin. But every time I've seen Kimmer it's been a delight. She also is really good at massages as well! (You get a bit when you do the microneedling).

I made an appnt for 2pm. I called 12 minutes before the apont and explained I was stuck in traffic…read moredue to a car accident and would be a little late (5-10). When I got there at 6 minutes passed I was told I could not have the appnt because it would cause the appnt after to be late as well. Ok, I scheduled another appnt at 330, came early at 319 and sat until 346 before anyone was able was to start the appnt. If you are going to be strict about times with your customers, be respectful when you can't fulfill your responsibilities of time and equity. Moral of story: The manager is rude (seeks feedback and then defends her customer abuse. This explains why their aestheticians keep leaving all the time). Called for feedback and then offered nothing in return other than a "we can be late but you can't" explanation. Not returning. Third bad experience here and I'm done. Buyer be wary. They are NOT nice to customers or understanding. Aestheticians are great but managers, not so much.

Been getting sugared for about a year now. But I needed a last minute appointment and this popped…read moreup my search. They had a really good deal- 50% off a service & 10% Yelp check in. I got a Brazilian and under arms. They use cold sugar when waxing. I've had it both ways- warm and cold. So I didn't mind. TIP: IF YOU KNOW YOU'LL BE LATE, call! They are super strict about the 5 minute grace period. (Yes- 5 minutes). They front desk person was telling me how she was just about to cancel me as I walked in at 10:46. My appointment was 10:40. But because it was my first time, "you get a pass." This is one star off just because 5 minutes is a little intense. I wouldn't mind a 15 min? But 5 min? Esp when parking is either street or a 2 min walk from a parking lot. Vanessa was the tech that worked with me. She was really nice. Talked stories to make you feel comfortable. Told you breathing exercises and stuff. She had a decent amount of pressure. Took note of pressure points and sensitive areas. One thing I didn't like- was not being able to have the option to "check" till the very end. When I was done, I took a look in the mirror, and noticed sparse hairs that didn't get picked up from the sugar. But I couldn't do anything about it since we were done. When I got home to wash up, I felt pain on my skin. And that's usually normal for me because I have sensitive skin. But it's been a day- and still felt pain. Which is new. Noticed I had cuts. Like my skin was pulled off. And this is missed during a wax because waxing is already painful. This is the first time ever that my skin got pulled off during a sugar wax experience. The last time this happened was when I had hard wax... Overall- this is an alright place to check out if you want to try sugaring.