Excellent taxi service. Gabe does a great job & I can count on them! Been using them myself and…read morereferring people to Lucky cab for many years.

Good service and vehicles. To be chatty like this app likes…read moreI am going to state that the driver was pleasantly talkative and we discussed his work and the safety of his driving on a crappy day

Used Gene's to get to DSM Airport for an early morning flight to Texas. Steve was here early, had…read morean extremely clean vehicle, and couldn't have been nicer. Will definitely be using Gene's/Steve!

I want to thank Steve for his professionalism and kindness. I reached out transportation services…read morefrom the Amtrak station in Osceola to Des Moines, roundtrip transportation from Des a Moines to Winterset and transportation from Downtown Des Moines to the airport. Steve eased my anxiety as a solo traveler in a new place. He was kind, professional and got me to my destinations with ease and on time.

Again.....A very fine professional transport company! Experienced nothing but good so far with…read morecourtesy, loading my luggage also helping me get loaded airport etc! I have nothing but good to say for this co as far as I can see so far!

Nice clean new cars. Called them for an early morning ride to the airport. They arrived 5 minutes…read moreearly and got me to the airport . It was muchless stressful than the last time using Uber when the driver was 15 min late. Will use Big Dog again.

Horrible, unreliable, rude. They will make you late to rescheduled appointments, pick you up late…read morefrom reschedule appointments and may not pick you up at all. When confronted, they just say they are looking for a driver. This company needs to lose their contract with all insurance companies!

Probably the worst cab company I have ever tried to use. Late cabs, even when ordered hours in…read moreadvance. You end up being late, every time!

A taxi arrived within 12 minutes. The vehicle was clean and the driver drove safe. The charge was…read moreless than the yellow taxi I had taken from the airport. I was happy and will use them everytime I'm in Des Moines.

Was great on time friendly. Will use again!!! Drove a little slow but safe. I will be giving people…read morehis number.

cancelled on us last minute with no driver had to scramble to find another cab serviceread more

Remind me to ALWAYS Uber whenever I can. This is why I hate taxis. Driver waved me in. I asked him…read moreif he took credit cards, he said yes. I needed to go from DSM airport to Embassy Suites. Ride ended up being $10 more than what an Uber would've cost. Whatever, I wanted to be supportive of taxi companies. When I pulled out my card, he asked if I had cash. I got irritated and told him that from the beginning, I SAID I was paying with a credit card. He asked me for a tip on an $18.40 fare. I tipped him $1.60 to make it an even $20 cause he wasn't overly friendly nor showed excellent customer service. He complained, saying that it costs him $3 every time he has to run a credit card (I knew that was BS). I started arguing with him cause he couldn't even open my door for me and he had the audacity to ask for a tip?! I told him I could've taken an Uber and not deal with this BS. He straight up said to me, "Then take an Uber next time." Not a great first impression of Des Moines. I should've known. I'm sorry, Uber. I'll never betray you again *strokes it gently*

I took a ride from the airport to a popular place in west Des Moines and as the driver was pulling…read morefrom the airport he said he didn't know where to go. He didn't have GPS and I didn't know because I'm not from here. I had to call my boyfriend to get on his computer to tell the cab driver where to go. After racking up $37 the driver told me he wouldn't take a credit card. I was so lucky I had cash as I normally don't and the taxi starter at the airport said all companies take cards so I figured I was safe. The cab number was 23. I was so scared after this ride. I'll never take one again! This is why I will always prefer Uber or Lyft. Safe drivers and a legitimate company.

I reserved Uber the night before for a 5:55 am ride to the airport. That morning I got a message…read morethat Chris would be there soon. When it was 6 am and no sign of Chris we took our own car. On the way to the airport I received a message apologizing for not showing up. This is unacceptable. Why tell me someone is coming? What happened? Why not tell me they're not coming? If I wasn't able to use my own car I would have missed my flight. Totally unreliable. Will not use again in Des Moines.

I used a uber while I was on a medical emergency in Des Moines Iowa, it was so horrible, I was…read moretaking my son from the hospital that nearly died home, so I ordered a uber to go to the airport to pick up the rental car to go home. I ordered a larger than normal car because we had a lot of stuff, the driver arrived in a different car it wasn't the color I expected he had a car seat in the back seat and bags in the trunk I was squished against the door, we had to wait in the cold while he moved things around so we could get in the car, with my son in a wheel chair waiting to get in the car, the car was so packed my handbag was turned upside down, my I. D. Fell on the floor causing over a hour of waiting while it was found because he had left before I realized it was missing, I have uninstalled the app I will NEVER use this company or refer them!!! Cheap lesson for me

One another person I recommend with freedom taxi is Phil he's extremely kind and he always smiling…read morewhen you get in his car and keeps it cool and when you send him your schedule he's extremely friendly and texts you right back

I didn't use this service but I observed something with a driver. First, the driver was texting…read moreand driving. Second, two first responders were behind us (lights and sirens) and they didn't stop or pull over. To the owner... the license plate was OVU632 Warren County. I have a picture if needed.

Very reliable. Not…read moremuch more you can ask for when booking a cab in Des Moines!

I feel shy about taking transportation such as public buses or cabs given that I grew up in the car…read moreculture of Southern California. I'm just not used to it. I'd probably die if I ever visited NYC alone. I opted to just call a cab given that I'm pregnant, was by myself, and have never ridden a public bus. I was pleasantly surprised that it's relatively easy to get cab transportation. Just called the number, told the dispatcher my location, and waited a little over 10 minutes by the mega bus stop downtown. Neither the dispatcher nor my cab driver had warm and fuzzy personalities, but I survived. It was a $2 base charge. Traveling from 4th and Walnut to DMU cost about $7.