Very reliable and always on time. I've used them all my life up until a got my drivers license. But…read moreonce in awhile I call them for a trip to the airports.

Got into a car accident from one of the driver from this company and was sent to the emergency room…read morefrom an ambulance, after my visit to the er, the car service company refused to give any insurance information to pay for the medical bills and instead raised their voice and cursed me out. Police report has already been done so they will be getting the bill sooner or later. If you want to put your life at risk everytime you use a car service, then this is the company to use!

I was quoted one price when I made my reservation and charged 15% more. When I called the…read moredispatcher, Dan, was rude and hung up on me. Bad business. I could have used uber for the same price and zero hassle. Never again Harbor. You dont deserve to be im business.

The drivers are very nice, but this cab company plays 'games' with the rates. Last week a…read moredispatcher tried to charge me a 6% CC fee (the legal amount in NYC cannot be over 4%) and today when repeating the exact same booking, I was told that I was being charged a $10 'surcharge' for this ride and that the dispatcher last week forgot to assess this to my booking. And if you use their app, the driver sees your full name, last 4 of your CC card and address - no security features there. This is not the same with ride share services. Also, at times the drivers have dirty cars and can take up to 30 minutes to pick you up.

I called multiple times and so did my mother The person who…read moreanswered was very rude I love using Chico however the dispatcher right now is very rude. I don't know if he is having a bad day or if his girlfriend broke up with him It is Sunday January 9th currently 6:40 pm

First ever ride with this company today and it was all ended up in paying the double and losing…read moreyour own stuff and being blackmailed not only by the driver but by the dispatcher as well. Never ever think of using this service again.

Ive been booking with Double Diamond for years now. Every Mother's Day i would book a stretch limo…read morefor my sisters to enjoy Mother's Day without anyone having to drive an deal with the traffic. The Limo is always on time, the driver is very professional and curteous , always very friendly. I wouldn't book witha anyone else.but Double Dimond. Looking forward to this year Mother's Day.

Amazing service from start to finish! Andrew, Victoria, and David are wonderful to speak with on…read morethe phone for booking and answering questions. Bobby and Nick were simply amazing on the day of our wedding! Thank you all so very much for your professionalism and respect towards us and our wedding party. You made travel so easy and calming! We will be recommending your company to those that need limo and car services. Thank you!

We are so late to booking a van for group trip due to weather commitments and this company came to…read moreour rescue. We booked on Tuesday and got our van committed for Friday. That is crazy. We check out a few online booking company and we think they are the middle man. Go straight to this company. We had a quick conversation on our needs via Yelp message and the owner gave us a very reasonable quote for round day trip. I love the quick response and not putting people on hold for answers. I will definitely use them again. Driver was on time and respectful. He got everyone to the location and back safely. The 14 ppl can we got is clean and everything I heard from the passengers has been positive.

I ordered a sprinter van for a large group. The van was clean with plush leather seats. Our driver…read morewas communicative and arrived ahead of schedule. We made several stops throughout the day. The driver did his best to park in convenient, close by locations so we didn't have to walk far in the cold. My mom recently had knee surgery and he helped her up and down the stairs of the van. Overall, service was seamless.

They were 25 minutes late in arriving. Drivers Bsr…read moreBarely speak English. Lots of luck. E

Never has cars when you need it. You call ahead, they said call back when it's closer so you really…read moreneed the unicorn timing to get a car. What kind of business model is this? Just call New Golden Horse - they speak mandarin instead of Cantonese, and but they speak English as well. But their service and availability is impeccable.

This bus from AC to Brooklyn was so dirty and had a funky smell! It was also crowded bus with…read morepeople constantly coughing and sneezing, would it hurt to crack open a window??

I'm sitting in one of these chinatown small buses as I type this review. These buses are a life…read moresaver. They save me the hassle of having to take the mta and stop at every train station on the n to then transfer on the 7 just to get to flushing. It takes me 1.5 hours with mta but with these buses it only takes me around 40 mins give or take depending on the traffic. Not to mention I'm sitting in a comfy seat and don't have to deal with external issues. As of July 2021, I pay $5 one way. Using a rideshare app or calling car service would have costed me well over $40. The bus caters to the Chinese immigrant community that usually travels back and forth from the 3 different chinatowns (Brooklyn 8th ave, Manhattan chinatown, flushing queens) either for work, run errands or meet up with family. It gives the people mobility with comfort and it's community centered. If you are not Chinese it's still ok. Once you get to know the system that's in place you'll never want to take public transportation again.