Little hesitant on using Lyft initially. However, the driver was extremely friendly, she was on time and got me to my destination on time. While the ride was pleasant. Will definitely be using Lyft again. read more

Worst company to contract work through. Youre either charged exorbitant fee using their vehicles, or turning your own personal one into trash just for a couple of extra dollars. All while youre making them money to outsource your gig to an automated vehicle. Typical American way overwork the back bone of the company, and than employ robots after all the hard work is done. Riders may feel like their getting a deal but at what cost? read more

I was a frequent passenger of Lyft, until a recent incident. A week after taking a Lyft ride as I normally do, I was charged $56 to drive fewer than 7 miles. I investigate and realize there was a "damage fee". Unaware of any damages caused (because of course none were), I used the website to send in a complaint. A week passes, no response. I repeat the process again, to ensure that I correctly filed the complaint. I was still fully faithful in their system. Yet I am still waiting for a reply! I completed another one, for a third time, angrily and more than ready to delete the app. And sadly to say, I am still waiting for a reply. I cannot even find a customer service number to contact so that at least there is communication happening between myself and a human This is completely unacceptable and I am now highly discouraged from ever taking Lyft again. read more

this site is all messed up they came to the wrong address and charged me 5 bux for they're mistake. then they sent 2 cars to the right address and charged me another 5 bux to cancel one of them i would not recommend this site to anyone. read more

I didn't want to have to clean ice and snow off my vehicle with a broken toe so Lyft was a Godsend. If you want to run into a store and have Lyft wait and take you back to your destination or another destination you must click onto the plus mark when requesting Lyft , so driver will be scheduled to continue. read more

Lyft - Taxis Near Me

I am so happy that Lyft is in Detroit and unlike other cities who fight them has welcomed them and even made an agreement with them. I love using Lyft and not having to ask friends or family to provide a ride. I recently had surgery in May and ultilized Lyft to get to the hospital and from it once I was released. Last week I voluntarily grounded my car because it needed a brake job and I did not want to risk my safety. I relied on Lyft half the week to get to and from work and the experience was still just as stellar. All my drivers were courteous and safe. I was even one of my drivers very first Lyft passenger which was really cool. I love the pink mustache too! read more

As a driver for over a year I can't believe the decreases in the fair it is no longer worth driving for $0.70 of mile you cannot make any money, and with the winter conditions in Michigan if anything the fair should have went up I guess that's the way a big business if you use a lift make sure you tip the driver read more

I love Lyft! Parking in RO and Ferndale sucks, sometimes it's easier to just call a driver. They are always fast and I love that I can see the car on the map and call the driver from the app. read more

As a driver and rider, Lyft has been an awesome experience. The drivers actually are excited to drive you around and are friendly. I love using Lift when I take my family Downtown Detroit instead of paying for parking. read more

Reached out, set up my account and waited for "searching for driver" for 30 minutes. PATHETIC, if you arent set up with drivers in an area...DONT OFFER IT!!!! Thank you again for ruining a night, just trying to be responsible and you have set up a system that is unprofessional and unresponsive. You are not ready to roll out this system....SO DONT!!! You should be embarrassed and ashamed of your practices. I will wait for uber to open up in my area...at least I know that when that happens, they will be ready for the business. I cant express what an issue this was this evening. Pathetic and disappointing to say the lease. Again, you should be embarrassed in a program that you are not ready for. Best of luck to your business that I will NEVER take part in EVER again. Uber will take my business and will put you out of business in the near future with these practices. I would have left a no star review, but that isnt offered. PATHETIC, PARHETIC, PATHETIC...... livingston county LYFT is a JOKe and shouldn't be used......fair warning!!!!! read more

I love Lyft and prefer it over Uber. I have nothing bad to say about Uber I have not tried them. I have used Lyft 6 times in the last 3 months in big cities , not Detroit yet but, I have had really great experiences each time...being female being small and being alone in a big city and taking a ride from someone you don't know can be scary at first. It was everything I hoped it would be. Clean vehicles,friendly people that put me at ease right away, helped me with my luggage had good conversation and just an overall good experience. I use them every time now and I'll be sure to post if it goes bad. Lol read more

I think that it is unfair to receive a 100-250% charge that Lyft calls a primetime fee. This means that when lyft drivers are busy, your normal transport fee doubles or triples. People work hard for their money and can use a taxi for the price that Lyft charges during primetime. A taxi is expensive but atleast the customer knows their charge considering that the fastest rout is taken. I work hard for my money and the add on fee is too expensive for me or any middle class work. I could see 5-10% but 250% is ridiculous. read more

I scheduled a ride with Lyft for a trip from West Bloomfield to Metro Airport for 5am the following day. Lyft confirmed that a driver would pick me up. At 5:05 the next morning, Lyft CANCELS my ride because no drivers are available. They said they were sorry. Seriously??? What's a girl supposed to do now? Missed my flight. Filed a complaint with Lyft. Let's see if they even respond... read more

Warning! If you update your payment information on your Lyft account, they will deduct $25 from your account and hold it until you use their services. Whatever is left over will be credited to your Lyft account. Just imagine if all companies were allowed to do this. Seems to be a slippery slope to me. The Lyft drivers are awesome, this isn't a bad company, but holding my money hostage until I use your services isn't cool at all. It's borderline criminal. read more

someone has been you my debit card. know one from lyft will return my calls. terrible. service. no service.

Radken (the driver) was exceptional. My father is 80 years old and needed to be picked up at the hospital. Due to work, I was unable. This gentleman was helpful and waited while dad got his RX filled and was patient with dads limited mobility. Even though he had a full size truck, dad had only the most positive things to say about him. Radken is truly an AMBASSADOR for this company. I wish there was a way to reach out personally and let him know how much it's appreciated. We just lost my mother 8 days ago and dad has been frail ever since. I would hope to have someone like him as a friend. Thank you Radken! read more

The drivers are super nice! They make your ride so much fun! It's like being picked up by one of your very best friends ! You never know if you're going to have more fun on the way to your destination or at your destination! They drive safe and they get you there without you having to know every turn! These people rock! read more

Lyft - Taxis Near Me

Horrible. Horrible. Drivers don't seem to be able to follow GPS. Vehicles were dirty. No AC. They didn't call when they arrived at wrong location. One driver actually had groceries in back of vehicle so we couldn't get luggage in. Did I say vehicles are dirty. Horrible service. Uber from here on out. I would give it no stars if I could. read more

Used lyft for the first time. The driver pulled up in my driveway, i came out of my house, and he pulled out of the driveway, and sped away. They CHARGED ME A $5 CANCELLATION FEE, which they informed me was going TO THE DRIVER!!!!! When I emailed them to complain, they sent me a snarky response and a link to a page with useless info on it. I will never use lyft again, and I plan on telling everyone I can, everywhere, to avoid your service. read more

Was charged 2 no show fees, first one the driver never showed. Second one the driver showed at the wrong address over an hour after we requested the ride. No hotline to contact available. Drivers admitted the app is faulty. Uber seems to be much more reliable. read more

I was charged a 600% "prime time" fee. My original $9/8 mile ride turned into a total of $67. Worst experience ever. I will never use this company again. My service is going to Uber from now on. read more

If I could give no stars I would. I was hit by one of their drivers who had a passenger in the car. He chose to go around a bus and run a red light and smashed into my car as I was turning left at my green light. He not only caused an accident, went around a bus, ran a red light, and put all of us at risk for severe injury. But on top of all of that he never got out of his vehicle to ask if I was okay, I didn't see him engage with his ride and ask her if she was okay or not she just walked to the other side of the street. And when I called the company to report it they were unconcerned before I had to raise my voice and tell them it was a serious incident. I had a girl I went to high school reach out to me and tell me of her accident in Detroit within the past couple weeks. She was t-boned by a lyft driver a few blocks from where I was hit a couple weeks prior. Both incidents the lyft drivers were 100% at fault and they received tickets and are responsible for all damages to our cars. I know for sure that my driver never needs to be behind the wheel responsible for anyone else again, and neither does the one from the other girls accident. Lyft let's anyone drive for them and it shows. And they don't seem to care about what happens after they receive their money, unless you raise your voice and tell them it's serious.(which you shouldn't have to do when they're responsible for their drivers) I will never use this app and I highly recommend nobody else does. You're safer with Uber they actually do background checks. Or just drive yourself and be safe. read more

Complete rip off! Not only are priced gauging due to weather conditions (I had a ride estimated at $56 for less than 10 miles! Seriously) but they took money off of muy daughter's debit card then cancelled her ride saying there were no cars in the area. This happened to me before and there is no customer service number to call and resolve the issue. Complaints on the website go unanswered. I would not recommend anyone waste their money with Lyft it's unregulated and frankly a scam to their customers. read more

I'm usually more chill about things but Lyft has failed to get back to me on a case of a driver who failed be professional by flirting with me and repeatedly making comments about me, my personal life, and appearance. I want to know if it was resolved. read more

I signed up for lyft today and used it for the first time. The driver was GREAT! She picked me up from the mechanic and took me home with no problems. But when i tried to schedule a return ride to pick up my car from the auto shop a few hours later, my account was disabled. It took an hour trying to navigate through the lyft support steps because they dont work. It was an endless loop replete with phone numbers that led to nowhere and twitter replies telling me to do what had already failed several times before. I was never able to reach anyone by phone and no one could help me via social media. As a result i could not schedule a ride and had to leave my car in the shop over the mothers day weekend. The rental car companies were closed by then so i was stuck. Never using lyft again. read more

The problem with lyft is not it's drivers it's the system. DO NOT RIDE WITH LYFT. They take unnecessary amounts of money out of your account IN ADDITION to the cost of your actual ride and when you call them to disput the charges they tell you it will be 3-5 days until the money is back on your card. But it never gets put back!! Ever since I've switched to Uber I've had no problems no random fees and no discrepancies. read more

I ordered a Lyft yesterday returning from a business trip. The was a change in procedure I wasn't aware of pertaining to how riders and drivers were to connect. When I questioned the lyft driver about it, he became extremely rude and hostile. I said I wasn't comfortable riding with him and said I'd find another driver. Before I could even get out of the back seat, he drove off with my bag still in his car. I immediately tried calling lyft and found out there is no way to actually speak with someone. In all cases, you have to send emails. It's their only way to correspond with customers. In my case, the rude driver was still in the area. All lyft had to do was call him and have him drop my bag back at the airport so I could retrieve it but it seems that's too easy. I finally found a link for emergency calls which I accessed. I received a call from lyft, I explained the situation and asked to call the driver. I was told it was not their policy to call their drivers. What??? I had to file a list and found claim even though my bag was never lost. It's now been almost 24 hours and I still don't have my bag. It seems it might take as much as 3 more days to get it. Thus whole situation could've been resolved in minutes had lyft cared about their customer. I stopped using uber given all their PR issues but I think I'm going back. read more

very bad experience. I have been taxi driving for a long time but as we all know taxi are going extinct. I signed up with the promise of bonus. Had a negative experience with female passenger not going to get into it but I will say I did not raise my voice or swear but she was unhappy and screamed at me gave me one star. It happens not gonna get too into it or worry about it. Next day I get a warning from Lyft. I respond and request a phone call to verbalize my side of story. Never get a phone call. A week goes by and I put it behind me thinking its not a big deal. My driver rating starts improving. Then I get an email saying my account is deactivated. Again I ask for a phone call. No call. Lyft fired me! Gave me just one warning and I do thinking my upcoming bonus was part of the reason! Very annoyed and cant contact anyone. Uber and Lyft are tough all it takes is one bad apple to lower your rating and you are on probation. I noticed once your rating goes down others are also more likely to find flaws. I dont provide water but I know others that do! Kind of crazy because this job pays maybe 15/hour but in reality its less if you work 40 hours and cant only work the peak hours. Factor in wear on your car and the pay is very bad. I want them to get shut down. I want to walk outside and get a cab like the old days. I knows these apps are convenient I do get it but I promise the old days were better. Unlimited cabs is not a good thing. There is a reason cities once limited the number of taxis. read more