Never, ever try to book in advance. I booked a 6AM pick up & return 2 wks ahead. I had a 7AM appointment with a surgeon a 35 min drive away. It was confirmed. No one showed, they have no phone number. I booked again one way at 6:20 AM...new ride in 3 min, $10 less than book in advance. This is why I stopped using Uber! I have no trouble with driver skill, competence, friendliness or timeliness. But as for booking in advance so you can relax a little...forget about it! Lyft & Uber are totally incompetent at booking in advance. read more

I Requested a ride at 230 am to pick me up after work, ride was approved and i paid. 230am came and no one showed up and no cancelation details on the app so i decided to wait in hopes the driver was running late. Hour later i eneded up walking home after my 9 hour shift. Wasnt until almost 430 am i was​ offered a refund and listed no drivers available. That would have been nice to know before I was given pickup details and my credit card information was taken. I will never trust this site again. ​ read more

I had reserved a scheduled pickup with Lyft. Lyft provided a driver named Wendy and the car. The scheduled pick up time was 3:35 am this morning (May 6, 2026) to drive me from my home (West Lafayette, Indiana) to Indianapolis airport. The Lyft app consistently showed "the driver is on time, however she never showed up, never called or messaged. I was worried that I would miss my flight and started to use uber app to find someone to take me to the airport. But Uber could not identify a driver probably because it was before 4:00 in the early morning. I then tried to my a few friends, but nobody answered the phone because they all silenced their phone at night. Luckily, a lady from Uber accepted my request around 4:00 am and she arrived at my home at 4:15. Thanks to this lady and thanks to Uber, I arrived at the airport just in time to boarding. By now, I have not received any response from the Lyft driver Wendy or from Lyft. They really owe me an apology and explanation. read more

so my brother was in a ride today and he ask the driver can he move the seat up and he had a attitude with him and then the driver was going in and out of traffic and my brother report him and called my brother a monkey and he started recording him and they block my brother from Lyft for no reason at all read more

Can I even begin to say how much I hate Lyft! Today requested a ride with my dog and confirmed the pet ride. The driver shows up and refuses to take me because of my dog. When I askec why did you accept a pet confirmed ride got sorry. Would you believe the next two Lyft drivers did exactly the same thing! Ended up taking Uber home. Upon calling Lyft to inform them of their rogue drivers was offered $10 towards next ride! Unbelieveable like I would EVER use their service again. read more

The BEST taxi service ever. So easy to use, just download the app on your phone. The price is very reasonable, and a car comes right away! Excellent drivers, reasonable priced, tipping and everything all can be included on the app. Since I've found Lyft, I've never ever called a taxi service ever. Why call a regular taxi when this is such a better option? read more

Keep changing wit times at airport. First 4 Minutes away. Then 11 Minutes away then 8 minutes away. Meanwhile waited 30 Minutes. They suck read more

I have had wonderful drivers. My experiences have been stellar. This yelp com Lyft corporate I suppose. I'm legally blind so I'm given free Lyft rides from a social service agency and I have accidentally asked for the wrong car but Lyft won't refund me the $210 That I have been over charged. I have reached out to Lyft several times to explain my circumstances and the reason that I get free rides is that I'm blind and that means nothing to them. They just say oopooo well it's been over a week so we can't help you. And into that I respond and I said bullshit there's no clock on when you can help me or not plus it took me forever to reach out to them and of course it took a week to get some help from the group home, I'm in to hit the icon contact Lyft or whatever it says I don't know I'm blind I can't read and they love love love love attacking on the extra charge for the driver, waiting longer than five minutes and this isn't true. I am standing right under the house number not enough to cover it up, but I stand right there and I say I'm gonna need you know some assistance getting in your vehicle knowing that on the other end of my ride there will be someone meeting me. They've dropped me off at my neighbors house. They've asked me for directions they've left before I can get out there even though I'm waving my arms like a crazy woman and once again charge me another fund seven dollars they are a heartless heartless company. I'm only 59 years old, but that's old enough to remember what customer service was and now there is no such thing as customer service. Ooooo it's been longer than a week. We can't help you well. I've called them on the day of these cancellations because they can't find my house to pick me up so they certainly can't even drop me off proper one night past dark. They dropped me off at my neighbor's house saying is this your house I said I have no idea. What dress are we at? Oh you're gonna have to add a ride I said are you out of your flipping mind? I have to try to get on this app again just to get to my neighbor's house because I can't see to walk to the neighbors house to my house. This is a horrible, horrible hateful company. They screw their drivers and they screw their customers if I had any money I would invest in them because I'm at the end of baby boomers so there's more old people in this country right now than at any other time in history and this is how we're being treated all of us that can remember customer service and how they would move heaven and earth to help you with your issue even if that meant a refund. If you have an option, please take Uber. Lyft is robbing old people countless times a day oh and I'm a great tipper too because if a driver does find me and does drop me off at the proper place oh, I for sure give him a big tip but if you're parked halfway down the block telling me that you're waiting too long I get screwed out of seven bucks so for anybody who is out there trying to determine which is the best ride service I don't know a thing about Uber, but they've got to be better than Lyft and you will be reading more of these if you refer to the yelp app . Good luck to you all.! also why don't they just have the quick five minutes? I've got to run get one ingredient in the store, but no, you have to order another ride and while you're trying to do that they're already barging you with text. How did your article or how did your ride go and how much do you want to tip? Would you go with Liz to get and I'm like Jesus Christ let me finish the one ride and make arrangements to get home or better yet why can't they just do the Quik trip? Take you there for 5 to 10 minutes and then bring you home, which is happened to me 100 times that I go in and then I have to you know I'm coming out and have to order a car and they come right from the parking lot. This business was not planned out well enough. read more

(Airport pickup) The Lyft app stated the driver was 4 minutes away, it took longer than 4 minutes to connect with a driver. Connected and now 16 minutes!? I've never had this problem with uber. decided to go with Lyft because car was closer, jokes on me, back to uber. read more

The driver Jeffron arrived in a dirty unkept black Nissan Altima. Informed him he was going to the wrong direction. He spent most of the trip shouting in his phone and driving reckless. He took me to wrong address because the third party medical transportation had wrong direction. He dropped me off at the wrong place and threatened to call the police. I missed my appointment. read more

Lyft Cheating - Ripoff I booked a ride this morning (Oct 14,2024) for my son for a distance that is 5.1 miles from my residence (per Lyft screen map). The fare for this distance shown on the app was approx $22.99 whereas normally every day around same time and same destination I have been paying between $10.80 to $ 12.00. My son had to reach work on time and I had no other choice but to accept and confirm the fare $22.99 for the trip and was told that Driver will be arriving in 9 minutes after finishing a ride. I was waiting and tracking the Driver's route. Long story short, the Driver arrived in 11 minutes. After the ride was completed, Lyft charged me $ 52.93. This is cheating. There is no way you can reach out to them or file a complaint via chat or email. Very frustrating and disgusting service. Either Lyft is responsible for this act or the Driver manipulated with the app. Did anyone from the readers ever face such a situation. Please do let me know. Will someone in Lyft investigate this!!! Mohammad Coon Rapids, MN read more

I have a bike. But when I have a longer distance ride to make, I use a motor assist bike. I have two stations within walking distance of my home in South Minneapolis near the airport, and they are never kept stocked. Empty racks. Right now at this moment, there is one motor assist available at one station and none at the other. I don't want to walk there because the bike probably doesn't work. That's why it's there. I was so looking forward to using this service frequently, but it's a bust. Stations in question are 34th Ave S and 54th St E, and the station at Keewaydin Park. I had the same problem in Powderhorn though. I tried to see if they were hiring people to transport bikes. Nada. I tried to contact them to let them know. Double nada. No phone anywhere. Way to give a s%$t Lyft. If you're counting on this for a real mode of transportation, forget it. What's the point? I hope a competitor enters the market, Lyft, and kicks your butt. read more

Lyft - 3 Ebikes. All non-functional. Absolutely maddening. - Taxis Near Me

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I was scheduled at 5:00 AM on July 2 at my residence in North Mankato MN through Lyft to receive a 10-minute ride with my luggage to the Mankato Land to Air depot where I was to catch the 5:30 Airport Shuttle. I scheduled this ride on June 29, so my ride was well known to Lyft and on their schedule. At 4:00 AM I received a text from Lyft saying that my driver was scheduled to arrive at 5:00 AM and to be ready. I was ready, but at 5:00 AM, I received a text saying that they were having difficulty locating a driver so my ride would be delayed. Lyft offered me lottery tickets as a way of thanking me for my patience. I don't need any effin lottery tickets. I needed service, which Lyft didn't deliver on. I waited past 5:20 AM, at some point which I cancelled the Lyft ride, because at that point my likelihood of making the airport shuttle on time was dwindling fast. So, I wound up driving to the MSP Airport myself, incurring parking charges that I was hoping to avoid by choosing Lyft in the first place. Then to top it off, I have since discovered that Lyft charged me for the late cancellation, saying that they had a ride coming for me, which, by the way, still hadn't arrived when I cancelled. A lot of effin good that ride was going to be for me if I couldn't catch the Airport Shuttle on time. I would understand completely, if I woke up that morning and then tried to schedule a ride at the last minute, and Lyft couldn't find a driver. That would have been totally on me. But I had scheduled that ride well in advance and Lyft still could not deliver. Worse yet, the ability of Lyft to take online customer feedback that doesn't fall into one of their pre-set patterns, absolutely sucks. There is also no customer service phone number to contact an actual human being in order to voice my complaint. I have little or no way of communicating my frustration with them, or to dispute the charges, so I am taking it out on them through Yelp. I would rate my experience as a ZERO, but since that is not an option through Yelp, I have to give it a one-star rating. read more

I have been using Lyft for years. I don't use Uber so Lyft is my exclusive ride sharing service. My partner and I use it all of the time. I can't imagine how much we have spent through the years. However, Lyft does not have a customer service email to lodge a general complaint. We have recently gone to several games in downtown Mpls. We take a Lyft there and back. Many times we summon a Lyft to pick us up downtown following a game and wait for several minutes while drivers all around us decide whether or not they want our fare. That is their prerogative. However, when they accept the fare and then cancel it after 10 minutes I think there should be a way to at least contact Lyft to make a complaint. Worse, we had a driver go past us, we were at the Lyft determined pick up, and when I called to tell him where we were he hung up on me and canceled the ride. We waited 30 minutes in downtown Mpls at 10:30. We had a fellow harass us while we waited. We then had to summon another and wait for that one to arrive. He was a doll. He received a very nice tip. We have decided to discontinue using Lyft unless it is completely necessary. I'll drive. All I ask for is to have some way of contacting Lyft customer service to complain. They probably won't do anything, but it would make me feel better. Why can't we talk to someone???? read more

Yesterday I was quoted a fare of $36. Upon completion of the ride I was charged $81. I disputed the fare and was told the price was in the range of accepted fare. No way to further dispute this robbery. I've used rideshares exclusively for the past 6.5 years and have never had a fare change once accepted. This is total bullshit. Lyft account closed and I will try disputing with my bank. Assholes. read more

I used LYFT for the first time Friday, after flying into Minneapolis from Florida. My driver was Paola, who promptly arrived, as promised. I thoroughly enjoyed the nearly 40 minute drive across town to Plymouth, while talking to this most engaging young lady the whole way. Paola is an excellent driver and very considerate and I would recommend her to all who need transportation in the Minneapolis area ! read more

I'm seeing a lot of negative reviews, but I personally had an excellent ride. The app was easy to understand, and the ride was comfortable and safe. I suppose it depends on the driver that you get. Maybe there should be an app where you review drivers instead of businesses. Anyway, my driver was very kind and appeared to be experienced behind the wheel. I appreciated how he drove 5-8 mph over the speed limit (not exactly the speed limit, which is too slow, but not too much faster that it felt unsafe or felt like we might get pulled over). I needed to go to the grocery store so that I could buy the ingredients necessary to make a Schlitz cocktail (Schlitz in a can, whipped cream, cherry) and the driver dropped me off at the store as promised. I asked if he would wait in the parking lot while I did my shopping so that he could drive me home, but he said he couldn't do that and I should just order another Lyft as soon as I was done shopping. That's what I was going to do, but then my grandson called me (he goes to Ohio State but is back home because of Covid) and said he was able to come pick me up, so I didn't need to call a second Lyft to get home. read more

If no stars was an option that's what this review would give. Lyft is a trash can of a company. 2 months ago my phone fell out of my pocket. Never got it back. Today my driver claimed I was a no show and charged my account cancellation fee. There is no way to get a hold of anyone at Lyft and they want me to pay the late fee before I can get another ride. Go with Uber. You won't be missed if you leave the state. read more

Took a ride with Lyft and left a tip. I got a notification that the tip was $50. I left $5. I contacted them immediately and they refused to change it saying it's non- refundable. After a bit of back and forth they still won't change it. They've lost this customer. I don't need to deal with a company like that. read more

I really like the Lyft scooters that they offer throughout the city. Sometimes I wish you would get a warning on your scooter when you enter an area that is out of the scooting quadrant for your specific scooter. There has been a couple times where I went out of the quadrant and had to walk several blocks before the scooter would work again. The scooters are updated with back brakes and front shocks which is really nice. It's a lot better than the old non shock ones. The non show cl ones really hurt your wrists when you go over bumps in the road. Customer service is really helpful and polite. The price is a lot cheaper than lime, and they offer passes that are a lot cheaper for more minutes of ride times. The line scooter doesn't offer ride pases. My only complaint is that they need to charge the fleets more.often. sometimes the area scooters are all dead for a few weeks before they come and pick them up. Other times they pick them up quick, so it seems like there is not a set schedule on when they pick them up. read more

Don't ever work for lyft. I had something in my licence but it turns out I passed, I went to go get a rental to be able to work. I worked 1 day and then I got flagged I put 250$ as a down-payment. I made 51$ on the day I worked they deducted that from my next rental. I wasn't going to wait so I returned it on the day I had picked it up. They forcefully went and took 185$ out of my account without permission after I just returned the car. 486$ was taken out of my account just so in the end they went through checkr as a third party but they also have first advantage as the other third party. I keep getting the same answer quick tap answer is like I'm speaking to a computer. Do not work for them they will take your money read more

Today I saw a Lyft driver swerving into different lanes in downtown Minneapolis, while he was smoking in his car, and there was a broken passenger side mirror ! Not sure how low of a standard the company have of their driver , but I wouldn't want to step foot inside of one of these car! My experience with the other company was more on the professional side (of course that was a different state , so can't take side in this state. Their cars were always clean and had the NEW car smell, very professional in responding to your questions). read more

My poor review isn't due to drivers it is due to ethical standards. I thought I would try scheduling a Lyft for the next day to airport. It was 75$ and it's always 35$ normally spontaneously so I said no way. The next day I was suspicious Lyft corporate would try some shady, unethical business practice of not even offering the normal fare because I had searched the scheduled fare the day before. Sure enough. There was a 75$ option and nothing cheaper when it's always 31-37$ to book spontaneously. So I just got an Über for 32$ and won't use Lyft again. read more

the driver Hasir, he was just a bad driver. he has 5 stars on the app. but his driving was very bad. when i asked him a question it took him around 5 mins to respond. we did not get the service we requested. the service was very very bad, the car was so hot. read more

Never take these rideshare apps fr the airport. The drivers will keep dropping you until a surge comes up. It is not a reliable ride back home from the airport. I have been stuck more times than not. read more

I will never @lyft again I was charged 95.00 for a ride had I known that was going to be the cost I would of walked home. I didn't find out the ride was that expensive until I was in my house and I received a notification. I did notice the driver was kinds laughing when I got out so I'm assuming that he knew I was going to get that notification and knew I was going to be angry. Not funny not worth it, I feel totally taken advantage of. I don't live a 95.00 lyft ride life. That will put me back a week on money. I didn't want to give any stars but I had to to continue. read more

Lyft - Taxis Near Me

Vomit Scan!! This morning at 3:45 my self and three other friends took a Lyft with Skyler from downtown Denver to the Denver airpor. when we first got in the car it smelled like weed so strongly I suspect he was high while driving us. When he dropped us off we all got out including the driver skyler to get our luggage out of the trunk. The car was completely clean when we left it and skyler drove off. An hour later I received an $80 damage charge with pictures of puke in the trunk of the car. I have been trying to get this charge reversed as this is a blatant lie and Lyft will not reverse the charge. This is the word experience with a customer service company I have ever had!!! Skyler is a liar and Lyft does not hold thier drivers accountable. read more

Super annoyed that Lyft couldn't deliver after the Bruce Springsteen concert at the Excel Center. There we're many of us who got in the que and dropped repeatedly. We personally experienced 7 ride drops in 45 minutes and ended up having to take a bus out of downtown and walking a mile and a half in wet snow. Your business disappointed. read more

If I could give them zero stars I would. This company is a joke! Three times in one month I have had rude, inconsiderate and lazy drivers. This company should train their drivers in customer service. They just basically let anyone drive for them. I have had route issues and pick up location issues in this month alone. I deleted my account it's not worth the hassle or putting up with their drivers. Edit read more

Though I have my own personal vehicle, I have used Lyft on a regular basis since 2016. Overall, I have never really had any major issues using this service. I usually encounter very friendly drivers who enact defensive driving and do not drive as if they were in the Indy 500 or drag racing on a back street. There were a couple of times where the smell inside the driver's vehicle was less than spring fresh, but otherwise, nothing overtly bad. I use the service more often now to take me just about everywhere, especially as the winter weather has been tricky as of late, and I prefer not to drive in the snow. I don't know about anyone else, but I really like using Lyft and consider it to be my second car. :) read more

My husband took a Lyft ride two days ago for his physical therapy appointment. He is nearly 80 years old. In his desire to be on time for the appointment, he forgot to check before he got out and left his cell in the car. He realized after half hour that he had left the cell in the car and asked me (his wife) to contact LYft. I promptly did but there was no response from the driver. Then I contacted the Customer Service Representative and they offered to contact the driver. After several hours, the driver called back and said that he did not find the phone. We were very anxious and contacted TMobile and they agreed to lock the phone. We were thinking that if the phone is found, no one could use the phone. However, we were totally mistaken. Next day, we were out for various appointments and came home in the evening with a new phone. There was an urgent message from my husband's bank asking us to call immediately. Apparently, the driver had passed on information on my husband's debit card account and there were nearly 15 suspicious charges by various Lyft drivers. These drivers all claimed that they were charging this account for a ride!. We were shocked and horrified. When we contacted the Lyft, their first response was that "you must pay for the charges that were placed on your account". When we pointed out that there is a record of our reporting that the phone was left in the car, and all these charges were made by various Lyft drivers. They are asking us to settle disputed charges with the bank, offering neither any apology nor any regret for the unethical conduct of the drivers. We know about the charges because my husband received an email listing with each charge with the name and photo of the driver. My main complaint is that Lyft is protecting their corrupt drivers than showing concern for their customers' well being. They could have put an alert on this account as soon as they were informed about its loss. Many senior citizens, like my husband, are very vulnerable as they depend on Lyft for their transportation needs. I think that Lyft should select their drivers more carefully if they care for their reputation. I would like to say that in future, please be careful if you use Lyft as the company does not seem to care about the Customer. read more

Can't recommend more than 1 star. They strung us along for two hours only to cancel at the end. Zero response, been wait two hours read more

I needed to take a Lyft from Eden Prairie to Minneapolis and waited for my driver to arrive. Once he did, I entered the car and confirmed he was there for me. He then said "oh, you're going to Minneapolis and I'm too tired to make that drive, can you please cancel this ride" and then he asked me to exit his vehicle. I was charged a $5.00 cancellation fee, had to wait 30 minutes for another driver to arrive and my friends had already left as they assumed I was on my way home. To get my "cancellation fee" refunded I had to take time out of my date to submit a claim and work with a representative who simply said "we apologize" and offered no other remedy regarding this driver's behavior. There is zero accountability with their drivers so please ride at your own risk. read more

I've used Lyft a number of times successfully in Wisconsin, Minnesota and California, with only a few minor complaints about either the driver's choice of a route or the drivers' vehicles. Next time, however, I will spend more time to research other options when I need a ride. Two of us rode Lyft to and from the Minneapolis/St. Paul airport (Terminal 2-Humphrey) on March 2 and March 4. Our first ride (Receipt #1106815180032629024) was at 9:35AM on Friday with a total cost of $28.97; the second ride (Receipt #1107771392389534106) was at 11:33 PM on Sunday with a TOTAL COST OF $82.79. Our first ride lasted 28 min 8 sec and covered 21.9 miles; our second ride last 30 min 0 sec and covered 21.69 miles. Neither ride was during a busy traffic time and the traffic was light or, at worst, normal for the times of our rides. I understand "prime time" rides and that the cost of two identical rides can vary from one day to another or from one time to another. BUT, IS AN INCREASE OF $53.82 REASONABLE? Does a fare that is $4 and change less than 3 TIMES THE PRICE OF THE FIRST RIDE, taken 2 days earlier, seem reasonable to anyone? The Uber estimate for our ride on Sunday night was $55; the cost of a taxi for the same ride would have been in the $50-$65 range (based on my research on local taxi sites). It's more simple to see a fare estimate on the Uber app, so when I saw $55 I MISTAKENLY assumed the fare on Lyft would be somewhat similar. WHICH SERVICE WILL I CHOOSE NEXT TIME? Then, to add insult to injury, when I tried last night to contact Lyft online, I found it IMPOSSIBLE TO GIVE MY FEEDBACK AND LOG A COMPLAINT. There is NO PLACE on the Lyft website for "feedback" or a complaint. The best they provide is a long list of ways you can rate your driver and a section called "Ride and Fare Issues" that provides only Lyft-generated choices of words to express your issue. NONE of those choices provided a way for me to give this feedback; consequently, I am submitting my complaint I on this website, on Yelp!, on Google, on Facebook and any other social media platform I can find. I feel angry, frustrated and COMPLETELY ripped-off. My advice to potential Lyft customers: GET AN ESTIMATE before you ride EVERY TIME. read more

Had a bad experience with a driver. Literallt walked a block and a half to connect with the driver. While in route driver was rude saying things like, "I dont pick people up like you" I asked what did that mean and in his language he goes on a rant. After leaving my review, a customer rep text me assuring that they received my feedback. but when i asked if they were going to accomodate me, it was an epic fail. All i got was a thank you maam and we have promotions. The driver made me feel uncomfortable and unsafe during my ride.It appauld at their response being that im a regular rider. read more

Ok LYFT. I scheduled a pickup for WORK 24 hrs prior. In doing this the pickup is then committed by a LYFT driver and Verified & posted showing my Scheduled ride is set. Up until 5 minutes before my scheduled picked LYFT showed that they allowed their committed driver to cancel and it was an AM pick up so I would make it to work on time! What?! How is that ok? How is that professional? How is that allowed leaving a "scheduled" pickup that was verified to be left hanging?! Beware people LYFT is shady and I have NO confidence in their service now! If I was a driver for them I would be p-od because they let this happen & that effects all! I thought quick and Whew UBER was right around the corner! I tipped him $50! For a 6 miles ride! LYFT is a shot in the dark they keep a scheduled pickup! Rider Beware! read more

I wanted to put out there for anyone who is looking for work, to call Mandy at ITS 913-283-0281. We are hiring for Terminal Operators in St Paul for $20.48/hr.-$23.90/hr ! $2500 sign on bonus. read more

Yesterday, I requested a Lyft from Hennepin Ave to Portland Ave. This is very surprising but the driver asked "where are you"? and then cancelled the trip. From my point of view, I believe these are irresponsible drivers who are not Customer Service oriented and do not care about the company's mission. This isn't the first time I have had a bad experience with Lyft. read more

I ordered Lyft this morning for a 4:00 pickup. He arrived, AT THE WRONG address, and also late. No chance to get from Stillwater to the restaurant for my SPECIAL BIRTHDAY CELEBRATION. He then would not answer my calls, or my texts. Thanks Andrew, driving a Honda Lif, for ruining by birthday. I will use only UBER from now on. SHAME ON YOU! Now I see they charged me a no show cost of $10.00 I have tried to find a contact phone number to to avail, anyone have one, please. read more

This was my first experience with Lyft and it was very positive. My driver, Roosevelt was awesome. On time, good driver, polite and personable. I was apprehensive and hadn't used a ride service. This was such a good experience and I will use Lyft again. Hope all the drivers are as terrific as Roosevelt. read more