I pity the next person to get stranded near this place. Terrible service. First auto shop I've ever…read morebeen to with such unwillingness to assist their customers. I asked for a battery for my Subaru and the guy left for 15 min. He didn't help me -I then went and found the battery myself. I had to beg them to borrow their tools. After I went to wash my hands in the bathroom which was absolutely filthy. Disgusting place.

It's a bit frustrating to stand at the counter with $60 worth of parts while the clerk chit-chats…read moreon the phone about struts. Someone needs to point out that the customer in front of you with parts sitting on the counter is actual income for the store. The guy on the phone is NOT. I went to Walmart right next door and got the same parts for $20 less.

Stopped in after sheering off some of my wheel studs - I needed 6, but they only had 4 in stock,…read morehence the -1 star. (They could get them next day though) The staff was extremely helpful and went above and beyond to help me get back on the road. I can't say enough about the crew and how helpful they were. In this day and age where you can order just about anything online - One thing you can't get is personal customer service and these guys deliver that in spades. Thank you!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Stopped by NAPA in El Jebel, CO again last week. As always, the staff were amazing - professional…read moreand friendly. Susan, who I adore, is still there with her smiling face and Ivan joined in to help with a battery issue I was having. A relatively small customer issue, but big to me, and they couldn't have been more helpful. I've never had a less than 10-star experience there - over 20 years!

Probably the least customers oriented Napa store I have ever visited, and I will not return. Lack…read moreof service, rudeness from manager down the ranks, and several employees walking around without masks.

I was broken down with a dead battery on my motorcycle and these folks got me out of a huge bind. I…read moream an O'Reillys fan for life.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Highly recommend!! we had broken down on I 70 and called O'Reilly, spoke with Gary and then towed…read moreto O'Reilly's auto parts as we needed an alternator. Everyone was so helpful!!! Tested the battery and the alternator just to make sure that's what we needed! Lined us up with an awesome mechanic who was available to do the work late on a Saturday afternoon !!!!! On our way in 4 hours total. Thanks to Covenant Towing, O'Reilly and the mechanic!!!!! if you need to break down, I would recommend Rifle Colorado! People are awesome!!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Was stranded in the middle of the highway. No one would jump my car or work on it within the day…read more Came here as a last ditch effort. Everyone was extremely helpful and took great care of me and my car. Highly recommend the people here for anything car related. Helped me out greatly in my time of need

Tyler was awesome! Super helpful. Helped me find exactly what I was looking for. Highly recommended…read moreTyler and his team.

This place is a lil expensive but it's so worth it. Everyone who works here is so chill and nice…read moreand helpful. It makes for a great experience! Highly recommend.

The best service I've ever received at parts store. Drew is very helpful and knowledgeable. I had…read morehim check my battery. It was showing it was good but was showing failure. He got another tester and tested my alternator which showed it was over charging (a sign it's going bad and potentially damaging the battery). He also referred a couple of people that could replace the alternator for me.

In 2021, I was parked at a business right next door to CATS and walked over to ask an easy…read morequestion. I had jumpstarted my rental car that morning and the car's computer was freaked out; so I needed to reset the car's computer to get the electronics working properly before the long trek back to Denver. I knew what I needed to do, and the wrench to do it. I just needed the wrench for 60 seconds to get me back on the road. CATS didn't need to help me out for nothing, but it would have been the right thing to do. The guy at the counter rudely explained they wouldn't give me the 10mm wrench to unhook my battery for 5 seconds and tighten it back down. He said the mechanic could "come look at it," but I'd be charged the hourly rate. Please. I told him I'd just go to the auto parts store and get a loaner set of tools for a 60-second fix - which is precisely what I did - and fixed it. My experience should give you a sense of this place. I wouldn't trust them for any car service whatsoever. They're about milking money out of people and not much else. Stay away!

Amazing response time! It can be tough to get folks up to Aspen -- but Ryder is a rockstar! He got…read moreto me very quickly after o called for roadside assist and he stayef I touch with me and let me know where he was and ETA -- super cool guy, great service and he knew exactly what he was doing -- Great job, thank you!

Roger and his crew are the greatest. There's no car issue they have not been able to solve for me…read more Prices are incredibly reasonable. Don't hesitate to use them for all your auto needs. Highly recommend!!!!!!

First time going there. I walked in and was welcomed by Misael who was very helpful in assisting me…read morewith my options for an inspection and oil change. He also was very patient as I wasn't sure which oil I should use for my '05 F150 with 208,000 miles on it. So he retrieved Roger and we went over High Mileage with additives vs synthetic and standard. Roger also assisted with inspecting my tires when I pulled it up because I had concerns about them. He gave solid intelligent advice and I'm not concerned any longer. The work took about an hour on a Saturday in late July around 11am which is very timely. They determined a few minor issues to keep an eye on and made suggestions for the future without pressure. Anyway thanks guys and I'll be back as well as let others know that y'all are a great choice in the valley. Also the Panaderia San Miguel is across the street and has amazing food.

Great customer service, I had to return a part which I didn't have a receipt for but luckily Austin…read morelooked up my phone number and found my part. He had some hiccups with the exchange at first but got everything worked out.

From the owner: Whether you're a do-it-yourself mechanic or a professional technician, your local O'Reilly Auto…read moreParts carries the parts, tools, and accessories you need to get your vehicle back on the road. We also provide free store services, including battery, starter, and alternator testing, O'Reilly VeriScan Check Engine light testing, and part installation with purchase of most batteries, wiper blades, and bulbs. Need a specialty tool for a one-time repair? Our Loaner Tool Program lets you borrow what you need with a refundable deposit. Stop by your local O'Reilly Auto Parts store, where our parts professionals are ready to help you find everything you need for your next project.