I finally got a positive response. Thanks Mr Tillery I…read morefinally received a receipt for my payment. Let's hope my maintenance visit goes off as I hope with prompt and efficient service. I want to give a positive review.

R Tillery was a pleasant surprise! I had been getting the runaround from a warranty company who…read moresent an incompetent vendor out to fix our A/C repairs recently. I made an appointment on a Friday through my warranty company and the service vendor they assigned couldn't come until the following Tuesday. August in Georgia is no joke. The vendor ended up not fixing anything on Tuesday, but added 2lbs of freon and left. No inspection, didn't check the furnace, didn't come in to check the vents, nothing. So on Wednesday, once the A/C went out again I followed up and made an another appointment, this time we were set for for Friday. The second tech the vendor sent tested the freon and saw that it was empty even though they had just added 2lbs 3 days ago. So the second tech did some test and started packing up. I asked what time he'd come back so that I could be home and he indicated the test takes 48-72 hours to determine where the leak is. I'm not a HVAC professional, but that sounded odd. Once the second tech left without attempting to fix anything, I started calling around and found R Tilery's website. I called to see if I could make an appointment and Ray himself picked up and said he could come later that afternoon. Wow, same day service, what a novel idea. You'd think if I told the vendor my warranty company used that other company's can make same day appointments it would make their heads explode. Ray showed up a few hours later, took the A/C unit apart quickly and inspected the inside and found oil in the bottom of the unit indicating a leak. He tested some gas in the line and we could hear the gas leaking from the unit. So it took Ray all of 15 minutes to do what two different techs could not do in two separate visits. Ray was great, I should have called him first. Don't be like me, call ray first. We will be calling him again if we are ever in need. Thanks Ray!

These guys, and this company are AMAZING!! If II could give them 10 stars, I would. They are really…read morenice, super professional, they work extremely hard, are incredibly diligent in the face of adversity, follow through with their promises, and are very, very clean. We have not had the best of luck with contractors these days, but this company has restored my faith. They went above and beyond what they promised...with a smile. They were creative in solving problems. They were sensitive to our privacy and space, they cleaned up every day (really well). They addresses other HVAC issues that were not theirs, and even helped a neighbor while they were here (at 9:30pm!!). I can't say enough good things about these guys in this company. If you have any AC needs at all, trust me, call these guys.I would HIGHLY recommend them. Simply awesome!!

If you need HVAC and heating services, I'd highly recommend reaching out to The Comfort Guardian…read more Mayel assisted my family with a new unit after a flood. He was knowledgeable, kind, patient, and offered the best price. Give them a call!

These guys are great. Real pros that know their stuff, and not afraid to do the real work. They…read moretook the time to understand the problem, did their investigation, very thorough and took the time to explain the issue. I am no plumber, but these folks are, and they were gracious with their time, and explained it all, and provide options, pros vs cons, best practices, and did not once pressure me to make a decision. Mark, Eddy, and Mike did a superb job. They had no bias, and gave me all the facts and options to make my own decision. At the end of the day, I feel like I can trust them. Real pros. Arrived when they said they would, did what they promise and even more. Fantastic experience. If you want a plumber you can trust.. look no further.

I requested TE to come out and diagnose why an existing circuit was not getting power. Instead of…read morejust fixing the circuit, I agreed to a new panel for my house since it was 60 years old. The price I was quoted was over 12k. I felt the electrician on my job, Jason S. was very high pressure in his tactics and told me I needed to decide that day, or lose potential discounts. I had also been without a kitchen for over 30 days, so I agreed to the work. The next day Jason and an apprentice come out to start the job. They take one whole day to remove and replace the new panel, no problem. Here is where it goes downhill. On the second day of work, Jason and another apprentice came out and instead of prioritizing the circuit I hired him for, they start installing the hardwired smoke detectors Dekalb county allegedly requires. This took all day! By about 4 pm, I asked if he was going to get the outlet done so I could use my dishwasher and he replied "I guess if I stay here all night". I said I guess thats what you got to do then, and they were here til nearly 8 pm. Then he made several other unprofessional comments about staying late. Jason never came back to my job. A new Electrician came out on Monday, Jason said he had an emergency job. The part where they earned this rating comes when I found out my pool motor circuit was not working on the new GFCI circuit. I explained to them it originally was on a two pole circuit and now they had it on two single poles. It was drawing 240v and they had the model number and should have researched the wiring on their own as professionals. Rather than listen to me, I had to wait all day for the new electrician (with Jason on the phone) come up with a new quote to fix which included trenching up and re-wiring my entire pool, ANOTHER 5 THOUSAND DOLLARS! I was livid. I started looking into this and it turns out I was right, it just needed a 2 pole GFCI. I talked to the second electrician the next day and told him I want to talk to a supervisor or manager. I got a call later in the day from Jeffrey who was going to look into it and get back to me the same day. He did not. He did call me the next morning and agreed to send one of his best guys out to install a 2 pole and see if that solves the problem. Well guess what, it did! And, I didn't have to pay another 5K. I expected to hear back from Jeffrey again to ensure the job was to my satisfaction as you should on a service recovery. I did not. I feel lied to, and that I was robbed and almost taken needlessly for thousands more, had I not done my research which should not be necessary as a layperson. I understand from TE employees the Electricians control the cost, and they get a commission from it. Unfortunately, I paid for an electricians summer vacation because I trusted him. Luis L and Nathan the electricians at TE, thank you! Micah, Gavin, Phillip the apprentices, thank you too! Jeffrey I thank you for doing the minimum by ensuring what I paid for was completed. Jason, no thank you at all. You've sowed distrust in professionals and your industry with your practices.

Dependable Resources and JC Air solutions are family owned companies they work as a team. They came…read morein the rain there was; no thunder or lightning of course just a rainy day, they replaced my entire unit outside and repaired something's inside! Highly recommend them if you need HVAC! I'm so glad we have AC it's been a miserable few days! If you want great people and service they are who you want to call!!

Very knowledgeable on hvac and was able to get the job done, with recommendations on how I should…read moremove going forward with my system. Will definitely be contacting him again with any further issues or upgrades to my system. 10/10

It was a breeze setting up the appointment. They were even able to see me sooner than my scheduled…read moreappointment time. Antonio came out to look at the AC unit and told me that the repairs were expensive and I was better off getting a new unit. He gave a price for the repairs and even destroyed a hornets nest for me. When I told him I would be interested in getting a new unit, he was able to schedule a tech to come out the same day. This time, Will came and looked at all the rooms and the layout of the house. I told him what my plans were for the house and he gave me three different quotes to choose from, all included some type of duct work. Both technicians provided pics and explained everything in a way that I can understand and answered all of my questions. The service was superb!

Immediately tried to upsell me a whole new system before even coming out. No way I'm going with a…read morepushy company like that. Bye.

I have to give this company five stars. They gave me the best and fair price for HVAC system (with…read moretwo AC units); came on time; finished expeditiously; easy going; easy to talk to; neat and clean; friendly; professional; and most of all, for me, trustworthy.

From the owner: Is your air conditioning unit not working properly? Or perhaps you're working on a new building…read moreproject and require an HVAC system installation. Trust R&S McKay Heatiinng & Air Conditioning Inc. Lawrenceville, GA, to evaluate and solve any problem your AC system may be experiencing or to create a customized solution for your installation needs. For over 20 years, this HVAC contractor has provided service for residential and commercial properties alike. This skilled team knows how to perform a multitude of services, from repairs and routine maintenance to replacements and new installations, and works with most makes and models of equipment. Each job they perform is offered at an affordable price so you can always receive the service you need, when you need it. Count on this HVAC contractor to arrive at the job site on-time and with the right solution for your needs. They're available 24/7 to perform any emergency services that occur outside of normal business hours. In addition to working on existing properties and systems, this team offers customized heating and air conditioning system installations for new construction projects. Keep your home or commercial space cool and comfortable by working with the experts at R&S McKay Heating & Air Conditioning Inc. Call this HVAC contractor today at (404) 978-3082 to schedule an estimate for your air conditioning repair or installation service. You can also visit their website to learn more.

We have been very impressed with the great professional services we have received on several…read moreoccasions by the great staff at Cool Masters. We recently had a new unit installed in our Alpharetta home, replacing an 18-year old system, and everyone we dealt with explained deatails in an easy-to-understand manner. They got the job done easily and efficiently. It's nice and cool in here now, even better than before! We will definitely be using their services again! ~The Mintzes

The two guys who came out where nice and respectful. However, they gave me an 8a-12p window. They…read morecalled to say they would be "a little after 12" and arrived at 1, leaving me waiting for 5 hours. I used them a month before that and he was similarly 2 hours past the time window they gave. But the biggest problem is that they are ridiculously expensive, and I mean ridiculous. They charged me $595 to replace the drain tube on my dishwasher. They said the high price was because of "labor," but we are talking about a hose going out from the machine and into the drain. Wrap your mind around that. I could have bought a whole new dishwasher at that price. Use them if money (or your time) is no object to you. I won't use them ever again.

I am happy with the results after being helped by Rebecca…read more I will try this company again. Thanks

I scheduled an appointment with Casteel Plumbing today for a leak that appears to be behind a wall,…read morewith a service window between 12-4 PM. Since this could potentially be a serious issue, I took time off work to be available. By 2 PM, I still had not heard anything, so I called dispatch and was told the plumber was still at another job. Around 3 PM, I received a call saying the plumber was on the way and about an hour out from Atlanta. Based on that information, I gave my dogs a sedative and put them in their kennels to prepare for the visit. Then at 4 PM -- the end of the appointment window -- I received another call stating that the plumber had "accidentally dispatched himself" and was actually still at the same job he had been on all day. I was told there were no other plumbers available and the earliest they could reschedule me was tomorrow between 12-4 PM. What disappointed me most was not just the scheduling failure, but the lack of empathy and customer service afterward. I explained that I had taken time off work and rearranged my afternoon around this appointment, and the response was essentially silence followed by a quick "sorry." I understand delays happen, especially in service industries, but communication and professionalism matter. At this point, I'm willing to wait and see how tomorrow's appointment goes before making a final judgment, but this was not a good start and definitely makes me consider using another plumbing company in the future.