Just had our hardwood floors refinished and very happy with the job and the customer service. They…read moredid an extra buff and coat when the first attempts weren't up to their standards

We hired Jeff Dean Hardwood Flooring to refinish approximately 630 sq ft of our main floor hardwood…read moreflooring. When we met Jeff Dean and his crew at our home on Monday, July 16, 2018, at approximately 8:00 a.m., we had our house prepared. We moved all furniture, moved the refrigerator out, removed all wall hangings, removed all window treatments, removed the toilet in the powder room, and turned the shutoff valve to the "off" position so water wouldn't flow. All this work was completed the night before, as we had to pack up our family of 6, including small children, to leave for the week as soon as Jeff's crew arrived and we completed the pre-job walk-through with Jeff and his employees. We confirmed the area of work (entry hall, powder room, hall connecting to kitchen including coat closet, kitchen, dining room - all continuous hardwood flooring). We showed him and his crew that we removed the toilet from the first floor half bath the night before, and which upstairs restroom his crew could use if necessary while at our house. His crew sanded a spot in the dining room so that we could approve our stain choice. Once that was done, we left the house in his "capable" hands, and headed out of town, fully expecting to come home to beautifully refinished floors 5 days later. The next morning, as we were heading out for the day, we got a call from Jeff that "we have a problem." Oh boy did we have a problem. Our modest hardwood refinishing job turned into an absolute nightmare, which nearly 4 months later, we are still living through and fixing the damage we incurred. Somehow, while the only folks who had access to our house were Jeff and his crew, the water turn-on for the (removed) toilet got turned on. It appears it was knocked and turned on Monday, and not turned off until the crew arrived at the house on Tuesday. Jeff called to tell us this happened, and gave us a few different accounts. First he said there was a "constant stream" that caused the flooding. Then later he changed that to a "slow leak" (that caused major flooding within 24 hours(?)). Regardless of the story he used, he made sure to tell us it was not his fault, and the water had been flowing from before we left town. We find it odd that this water damage, enough to cause warped boards in the bathroom, hall and coat closet, that dripped down through the floor, into the HVAC duct system to the finished basement, causing a flood severe enough to ruin the flooring, drywall, and personal belongings, was a "slight drip" that wasn't noticed while his crew sanded that very same floor. We are no contractors, but numerous (trustworthy!) contractors have confirmed that you simply can't sand wet wood! Jeff Dean maintains, to this day, that the water leak began prior to his arrival, and refuses to accept responsibility. We decided to let Jeff Dean finish the job, as we have 4 children and the idea of us living on "raw" sanded wood until we could get someone else out there sounded like a worse option. We returned in the early evening on the 5th day to see the completed floors. But, we just took a quick glance and headed upstairs as Jeff instructed us to stay off the floors as much as possible until the following day. The next morning we got a chance to inspect the floors, and we realized the amateur job that was done. There were fibers stuck in the stain. There were bubbles all over in the stain. There was stain splattered on the dining room wall. There was a defined color change in the stain about a foot off of all perimeters, where they didn't correctly buff and blend the area where the different sanding machines meet. There was a large dent in our dishwasher (that will cost us over $600 to repair). There was a patched hole in the bathroom wall where Jeff "fell" into the bathroom with enough force to push the door handle into the wall behind it. Yes, he repaired it...but now we have to pay to have the bathroom repainted. There was more and more damage, combined with the flood he claims his team didn't cause. Not only did Jeff Dean Hardwood Flooring do a horrendous job (really, he should be quite embarrassed by the shoddy craftsmanship of his crew, but isn't; he claims it was a "quality job"), his company has cost us tens of thousands of dollars in repairs. Additionally, we had to hire another company to re-do his "quality job." And the loss of use of the majority of our home for 4 months, which anyone can imagine that with four young children, was a major disruption to our lives. As we had other companies come in to quote re-doing the refinishing job, they all (4 of them) commented immediately on the poor job, the errors, and told us what was done incorrectly. We lived a nightmare because of Jeff Dean's crew, and would have felt very differently if Jeff had assumed any responsibility for the disaster that occurred while he and his crew were the only ones with access to our home.

Excellent service and quality. This is the fourth time I have used them. Will definitely use them…read moreagain.

Our new bedroom carpet is beautiful. They do such a good job and we have been using them for over…read more30 years. So pleased. Bob Wagners for sure every time.

Greg, Rick and Darlene were very friendly! They were patient with our decision making process and…read morehelpful getting everything we needed as quickly as possible for our master bathroom project.

We were very happy with the purchase we made of carpeting for 3 bedrooms. Ta John was so helpful…read morechoosing our carpet. Darlene was wonderful working with us to setup installation. The installer Felix and his team were outstanding, Thank you to all!

I had a leak in our upstairs bathroom shower, that I suspected was coming from a seam in a…read morepre-fabricated tub/shower combination. I wanted to remove the shower wall panels and replace them with tile, and I was given Larry's name by a friend who is a contractor. Larry was very responsive and his son/partner Jason actually came to the house to inspect the project. During the inspection Jason identified where the leak was coming from, and it was not from a seam in the shower wall. He showed me that the connection to the shower head was actually leaking behind the shower wall. This discovery meant that I did not have to replace the shower walls and instead just repair the fitting. Although we did not end up using Chester County Tile for this project, I will certainly use them in the future and would recommend them to anyone. Honesty, integrity and professionalism like this are hard to come by in today's world. Thank you, Larry and Jason.

Professional. Trustworthy. Knowledgeable. I have nothing bur wonderful things to say about these…read moreguys. I've had some horrible contractors in the past so this experience was beyond great. They showed up on time and did a fabulous job tiling all three of my bathrooms. They worked around my schedule, explained each phase of the job, were courteous and reasonably priced. Larry has a showroom at his home with plenty of options to chose from regarding tile. He can assist you with the design, placement and color. They left my home cleaner than it was when they started. I highly recommend them for any tile job you may have.

Excellent company. The sale man and owner Frank was extremely, honest, helpful and pleasant to do…read morebusiness with. The quality of wood and workmanship of the finished product was superb. The lead installer Lou was not only pleasant and friendly but also a perfectionist who does high quality work. They were quick, efficient , clean and neat. I would highly recommend them and plan to use them again.

From the owner: We Bring Our Showroom To You!…read more Chester County Carpet & flooring Co. is a full service carpet, rug and hardwood flooring company serving Chester County and the surrounding areas. With more than 25 years of experience, exceeding all of your carpeting needs is our specialty. We aim to accomodate our clients with convenience.

We are thrilled with the hardwood floor refinishing work done by Kevin Smith Flooring. Randall and…read moreMickey were professional, respectful of our home and easy to work with. Our floors are engineered pecan. The actual wood measures about a quarter inch. Because of this, the work was challenging. Randall explained his entire process to us before the work began. He and Mickey paid attention to every detail from start to finish. Plastic was put up around the sanding areas to limit the dust getting into other parts of the house. A special vacuum was used during the sanding process to keep the area as dust-free as possible. Then the floors were coated twice with a low luster, water-based product and we love the finish better than the shiny floor we had prior. The finished floors are beautiful and make the whole house look like new. I highly recommend Kevin Smith Flooring to refinish your hardwood floors. One of the reasons we chose this company is because floors are all they do. They are knowledgeable about everything hardwood floors. Their work is high quality with reasonable pricing. Randall goes over and above to please the customer. Pictures: All the flooring is going in the same direction. The pictures show the floors in different rooms/different angles. P.S. My location is Lititz, PA. Not sure why it's showing Providence, RI.

Randall and his team did a great job with my flooring project! They did a hallway and a bedroom,…read morerefinishing the old Pine hardwood. I'm really happy with the result, the timing, and the price. I hope to work with them again.

We recently had our carpeted stairs and carpeted bedroom replaced with wood floors by these guys…read more Let me tell you, these guys are legit and extremely hard working. Taariyq the owner came out for an estimate a few months ago, he was on time (despite a snow storm) and was quick with his communication. Ultimately we decided to go with Elite Flooring because of the price. Let me tell you the quality of job they do is worth every penny. They pay very close attention to all detail and work extremely hard to make sure the work is completed on time. These are the types of businesses you have no qualms about giving your business to. I know for a fact that I will be using them again for some future flooring work I need to get done around the house. If you are looking for flooring work, look no further than this place. They were awesome to work with and we couldn't be happier with the work they did!

I tried reaching these people for two full days. No one answered the phone and VM is full so you…read morecan't leave a message. I filled out my info online for them to call me back and never heard a word. That's unprofessional to me.