Staff members were polite and helpful. Hospital staff where I had my ablation by Dr. Patrawala were…read morefantastic. I'd give both groups 5 stars. My low rating is for specific behavior I experienced from Dr. Patrawala, who did an ablation for treatment of AFib a few years ago. The ablation didn't stop the AFib. I'll never forget that last check up with him. "Huh. Still having AFib. Oh well. I got pills and procedures. That's all I got." Stands up, walks to the door, opens it. I see his back as he walks out the door, saying, "Call me if you need me." I was stunned. No empathy or concern. No curiosity about what we might do going forward. Just rude. Procedure didn't work, so he's just done, guess I'm on my own to start all over somewhere else. I've felt more empathy and concern from my car mechanics. I realize that for EPs, procedures are just what they do. What they focus on. If it doesn't work, it ultimately turns out to be your problem and they really don't seem to care. I think the way he handled it was reprehensible. I've come to see that this is common behavior in the world of electrophysiology. I really wonder what it is they expect patients to do. We sure don't want to have to deal with AFib. When we're treated so callously, it just makes a bad situation worse.

There are some really great Drs. Here and the support staff has always been very quick to respond…read moreand also caring.

Dr. Luis Castro was very nice. Thank you very much!!! He did…read morea good job on my open heart surgery, keep up the good work, thank you.

I had mitral valve repair surgery nearly 10 years ago at Sequoia Hospital in Redwood City. Dr. Luis…read moreCastro and his team were superb. Dr. Castro has a clear, kind, incisive manner that is both professional and reassuring. I was able to return to my full life after 6 weeks with no complications.

My wonderful EP cardiologist! He eliminated my AFib with an Ablation procedure last year. He is…read morepart of Silicon Valley Cardiology and PAMF.

Dr Engle is a joy to chat with and seems to know his business. The staff is friendly,…read more professional...and very accommodating. I'll be back in two years. Enjoy and be well.

Very experienced and attentive doctor. He patiently listened and answered all my questions. Also…read morevery knowledgeable. Highly recommend.

I was recently hospitalized at Sequoia Hospital for a cardiac issue, and had the good fortune of…read morebeing evaluated and treated by Dr. Hinohara. He is very highly regarded as an outstanding interventional cardiologist, and well liked by the staff at the hospital as well. He immediately put me at ease with his calm and kind demeanor, thorough explanation of the procedure (cardiac catheterization) and professionalism. I had every confidence I was in excellent hands. Afterwards, the doctor came to my hospital room to review the findings and answer my questions. He truly made a frightening situation less stressful. I would highly recommend Dr. Hinohara.

The first time I saw Dr. Nouri, I thought, this is a whole new level of cardiac medicine not seen…read morebefore. He will revolutionize your expectations in up-to-the minute pharmacology and the latest heart interventional care, all with a common-sense approach that leaves you feeling hopeful instead of fat and lazy and irresponsible. Unlike some specialists who wouldn't notice if your arm fell off on the exam table, he observes the patient's overall condition, and makes suggestions about other therapies outside cardiology. This is because he KNOWS SO MUCH ABOUT EVERYTHING, not just what he leaned in second year medical school thirty years ago. He is kind and funny, too. Highly recommended, and the office is on top of everything, too.

Dr. Nouri is a wonderful doctor and human being. I would trust him with my life and hands down…read morerecommend him to any of my friends. His staff is good too, polite and professional.

We did much research before choosing a facility & cardio team for surgery…read more Dr Castro & Dr. Harmon were great. They work as a team and Dr. Harmon did most follow up in Hospital Castro also did rounds with other medical staff. They were both very patient, explained everything for non medical people to understand. We had an acquaintance also have them for surgery and a couple weeks out you wouldn't know they had surgery. 6 months out my spouse is riding 60 miles a day on their bike. Highly recommend

About 2 & 1/2 years ago, my mother's Doctor recommended us to take my mother to a cardiologist…read moresurgeon. I found three surgeons, one of them being doctor Luis Castro and the other two from Stanford. Our first surgeon we met was Doctor Castro. He explained that my mother had enlarged lungs due to blood not pumping out properly. After some tests and images that were done, he mentioned that a valve needed to be replaced a couple of other issues that he assures us to be able to correct. He said to my mom: "I promise that you will be feeling a lot better". He was so nice to my mother that my mother refused to meet the other two surgeons and insisted to go with Doctor Castro. Dr. Castro told us that he would be the one performing the surgery and would oversee the progress the entire time. Apparently, they are a cardio team during surgery, which was ok with me. The surgery went well, and Dr. Castro was also very pleased with it. On the second day after the surgery, they took my mother for a walk in ICU. I was so excited to see my mother walking straight and comfortably, very happy with the progress. During the recovery process we didn't see much of Dr. Castro, it was only his assistant whom I don't remember his name. Once this doctor visited my mom and said that he wanted to do a cardioversion to reset her heart rhythm. I was very scared to go through with this. I was given some documents to sign. I told him that I didn't know what those papers were saying, and he said it was ok to sign. He explained to me about the process and assured me that the only thing that could go wrong was the heart won't reset, no mention of a possible stroke. After hearing that I agreed and signed the documents, and I was asked to leave the room while he was performing the cardioversion. After a while he came out and told me that everything went well. Shortly after this process, the nurse who was in our room told me that something was not looking right. I asked her what it was, and she said she believed my mother had a stroke. She immediately called this Doctor; he came over and checked on my mom and said that it wasn't a stroke and left the room. I was so relived. Later as they took my mother for another walk, she stopped walking and she almost fell. They brought a chair and took her back to the room. The nurse called the doctor again, he came and said again that it was no stroke. It was very strange to me that nurse was insisting it was a stroke and the Doctor was denying it. He then told the nurse that my mother should be removed from ICU and placed upstairs in the hospital, and he then ordered the nurse to start the blood thinner medicine. My mother went through cardioversion process while she was not on blood thinner medicine! I told him that my mother had a stroke, and she should not be leaving the ICU, and he insisted that she didn't have a stroke. My mom was picked up to be transferred to hospital above and they first took her to imaging center and from there straight to a regular hospital bed. Later on that day, a neurologist visited us in the room and told us that she had a stroke. That's when I knew that the doctor didn't want to call the stroke while she was in his cardiology department, maybe to protect their reputation! From that moment the misery started, my mother couldn't move from neck down. Doctor Castro visited us in the hospital room, and he was upset about the outcome. When we visited Doctor Castro for the after surgery follow up a couple of months later, my sister and I asked him about what went wrong. He said he wished he was there to not let that happen. Apparently, the cardioversion process may have caused the small clot to move and go to her brain. I don't doubt that Doctor Castro is an excellent surgeon, but he should have been included in every step of the process. This error has ruined my mom's and my life. After 2 & 1/2 years, we are still going doctor to doctor, and have spent a huge amount of money to caregivers, physical therapies, and she still walks with a walker. She is a disabled woman now. She can't cook, take a shower, walk and pretty much she is unable to do all the basic tasks. Because of that she is now suffering from severe depression which the family must deal with. I'm extremely upset that we didn't get any apology or assistance for the errors that was made, not even a call. To make the long story short, their negligence ruined our lives, and someone needs to be held responsible for it. As a doctor, don't promise that you will be there for anyone when you can't. Do people lives mean anything to you? Or is it all about money and your department's reputation?

I am very disappointed with the experience I've had with the PAMF billing office. My husband has…read moredual insurance coverage, and PAMF is covered by his secondary insurance. Despite this, we kept receiving bills and even threats to send our account to collections. I called the billing office repeatedly--almost daily--to understand why the secondary insurance had not paid, only to later discover that PAMF never billed the primary insurance first as required. It took many phone calls with representative from both insurance and the billing stuff and a great deal of stress to resolve something that should have been handled correctly from the start. This has been a very frustrating and time-consuming experience, and I hope PAMF can improve their billing communication and coordination in the future.

The quality of patient care is abysmal. The impression they…read morecreate is of a big corporate bureaucracy that cares more about cutting costs and reducing responsibility than it does about patient care. If you care about your care and your family's care, find a different provider.

Dr. Bhambani is brilliant!…read more Her memory regarding my medical history and deep subject knowledge makes her one of the best cardiologist in the medical industry. Her staff are also extremely proficient and professional. I highly recommend Dr. Bhambani and her team.

Dr Bhambani is very attentive. She shows a lot of care for her patients…read more Her support staff are truly phenomenal. Response times to messages and calls are very timely. We never have to wait long periods of time on visits.

In 2014 Dr. Patrawala performed a bilateral catheter ablation and literally gave me back my life…read more Prior to finding Dr. Patrawala, I was living in Carmel and went to see a cardiologist who recommended that I live on blood thinners because I had daily episodes of atrial fibrillation & flutter. I spoke with several people living on the Monterey Peninsula who had a local practitioner perform unsuccessful ablations. One young man in Monterey had gotten the procedure 5 times and was still having problems! I went to Redwood City to see Dr. Patrawala and he fixed me completely the first time.

What can I say? Dr. Patrawala gave me my healthy life back after a successful ablation performed in…read moreDecember 2010. When I first met Patrawala I was skeptical of the procedure and mostly his apparent youth which equated in my mind to inexperience. When I learned that he had done hundreds of the same procedures I was greatly relieved. After nearly a year and a half later I feel better than I have in 20 years with more energy, less fatigue, sleeping so much better, and my quality of life has greatly improved. For me, the ablation procedure was immensely successful and I owe a great deal to Patrawala for his excellent medical care and treatment. Thanks, Rob.

Dr. Kao is wonderful. He is absolutely very professional, efficient and supportive. He has the best…read morebedside manner. It's very comfortable to talk with him and the way he did the procedure is gentle and caring. Most of the nurses and staff in his clinic are very nice, but a few of them are just like robots.

I cannot say enough wonderful things about Dr. Roger Kao and his incredible team! From the moment I…read morearrived for my procedure, I felt like I was in the best hands. Dr. Kao and his staff were not only professional but also incredibly warm, caring, and empathetic. He's a doctor who really knows how to get to the bottom of things (no, that won't be the last pun...unfortunately). I was initially nervous about having my procedure done without anesthesia, but the team immediately put me at ease. They explained everything thoroughly and made sure I felt calm and relaxed throughout the process. To my surprise, the procedure wasn't bad at all! Seriously, on a pain scale (1-10) it never got more than a 2--and that was only for about a second. I know pain tolerance is subjective, but I had NO pain during this procedure (Pain is in the brain!). Dr. Kao and his team's calming presence and genuine concern for my comfort made all the difference. I feel bad because I forgot the name of the lovely lady who was talking in my ear and calming me, literally the entire time, while Dr. Kao was....getting to know me. The whole team kept me calm and even made me laugh during the procedure--Who knew a colonoscopy could be this much fun?! Dr. Kao and his team are not just skilled, they're also incredibly compassionate. He and his team never made me feel like just another patient; they treated me like a person and I genuinely felt cared for. So, if you're looking for a gastroenterologist who will handle your care with dignity, professionalism, and maybe even a little humor, I can't recommend Dr. Kao enough.