I stopped into this agent after been given the roundabout of another Allstate Agent. This agent on…read moresummer ave is close by and it makes a difference being able to deal with real folks. I have received the upmost service here and all my questions were answered and the ladies in the front are very friendly and kind. I'm glad I found them after dealing with an outside agent from another state. Thank you

I highly recommend avoiding this agent and Allstate all together. I went in to bundle policies with…read moremy wife and they did not do their due diligence. I was granted a policy with them in June, they also handled canceling my original provider. I was notified today I will not be able to renew. They should have checked my records before accepting. Be warned they will not do it and when someone who has a brain does, this will determine your coverage

I have always used them. But lately can't seem to get anyone to answer the phone…read more Now I'm questioning if they are still in business.

I've never purchased insurance through Penny Hanley & Howley. But in my professional opinoin as a…read moreconsultant who has worked with Independent insurance agencies across the east coast and Northeast US for 5 years, I've never come across a more forward thinking agency. They are on top of technology and client resources. From the beginning of speaking with Kristin, she made it apparent that she keeps her clients top of mind. Whereas the vast majority of agencies I speak with (and believe me, I speak with 50 a day) simply offer the "best price and coverage" PHH seems to go the extra mile.

J.P. Mustard Insurance Agency in Willimantic has been our insurance agent for home, cars and…read moremedical for some time. It is fabulous to have agents there to help answer your questions, be the go-between in situations where the consumer is best represented by a professional insurance agent. I've found that the 'younger consumer' crowd do not understanding that when you 'buy insurance on-line, you're just a policy number" and purchasing your policy through an insurance company DOES NOT COST MORE, and you have a personal representative - J.P. Mustard (Rob Slate) has helped me and my business through many situations, and I am grateful that they are just a phone call away. Dorothea Carters KL Select

Best insurance agency around. They know their way around the insurance business and always help…read moreyou get the best rates. Brought my insurance down over $1000. I recommend them 100%

Great service, great advisors if you want to invest, want to have an insurance for yourself or a…read morelove one and tax services.

We had used Tony Gorman in the past, with good results. This last time, however was terrible. Tony…read morefound us a good price on business insurance, then dropped the ball. He never got back to us with the needed information or invoice, so we were charged a late fee, by the time we received our bill. When contacted about this, he still never got back to us. Took the money and ran. So we are stuck paying the late fee for something that wasn't our fault? Do yourself a favor and look elsewhere. There are plenty of other good insurance agents out there.

I was a loyal State Farm customer for 7 years with zero complaints or claims. That ended this…read moremonth. My auto policy for (2) cars was renewed in September, and I was told my bill would be around $243. Imagine my surprise when $381.13 was pulled from my account on 9/24 through autopay. Biggest scam ever. Lesson learned, I will never trust that again. When I reached out, Miguel, an agent I've dealt with before, admitted he couldn't even explain where the extra $138 came from. I called 3 days in a row for answers, promised call backs that never happened. Every call to the office was initiated by ME and not them. On the final day, after being transferred through corporate, I spoke with Zach. Instead of helping, he told me to calm down, laughed at me, and kept repeating my name in a dismissive tone. Completely unprofessional and insulting. No surprise, Zach was no help at all. I went back to corporate and filed an official complaint. So let me get this straight: you allow your agents to laugh at loyal customers, ignore them, and fail to explain where $138 came from? Absolutely unacceptable. And by the way, save yourself the stress and don't trust the Drive Safe & Save device. That was pushed on me last year by none other than Zach, and it's just another scam. When I spoke to the woman from corporate, she didn't even see it on my bill. It's supposed to save you money but in my experience it increased the bill. She also mentioned that "I" supposedly made policy changes to a 2008 vehicle that I wasn't even driving but only kept insured to do the work. Why would I ever make changes to that? As of now, I've canceled all of my auto policies. Check out literally any other company and you will save money and avoid this kind of treatment. I'm reluctantly keeping my condo insurance for now, but I no longer trust State Farm. After this experience, I did research. Turns out I'm not alone. Longtime customers with decades of loyalty have their claims denied. Former employees even say go anywhere but here, they'll abuse you. When I told the corporate rep that requiring an agent is just a way to sell it as a "family feel," I called it what it is, total BS. We laughed, but honestly, there's nothing funny about my experience. If you do decide to go with State Farm, research the agents carefully, but don't be fooled--there's a snake everywhere. And if you end up here and are unhappy, know that you can switch agents. Call corporate, they will actually assist you and do more than the local office ever has. Here's your warning: R U N! Good luck. I'll also be attaching a lovely text message from Zach so people can see exactly how this office treats customers.

Zach Ibanez was a pleasure to work with and made the process of getting a quote very quick and…read moreeasy. He is knowledgeable and very helpful. Highly recommend!

When my car was broken into and the driver's side window shattered, I reached out to the agency…read moreright away. They put me in touch with the the insurer, who advised me of my options. The earliest opportunity I had for repair to my car was 5 days later, which I accepted. When I learned of a school postponement due to storm on the day I was scheduled, I let the vendor know of the situation, and I also contacted the insurance company that has our auto policy. They were of very little help at all in finding a solution for me. I then called Evans, Pires & Leonard Inc. - the agency that handled the policy to begin with. I explained that I'd been driving all week with no window on my driver's side door and that I was now having difficulty getting a glass repairer to work with me without a week's delay. Before that day was over, I had an appointment for the following morning, which was beneficial to me. The glass repairer was excellent, and I am wholly satisfied with the work done. Had it not been for the help of Evans, Pires & Leonard Inc., I'd still be driving without a window until such time as the initial repairer could see fit to assist me.