Fell into the vehicle mark-up game. Looking to pick up a…read morevehicle for my daughter (would have been 3rd purchase from them) and noticed Bramlett Kia was still airing commercials mocking University KIA's mark-ups. Their Website still states, "No gimmicks"... go to the dealership and... "market adjustment" / mark-up. Their excuse is "it's only $5000"

My car engine (Kia K4 2025) which is under warranty was overheating on the way home from Arley…read moreAlabama, so we had it towed to the closest Kia and took a Uber back to Franklin Tennessee, (approximately $300). There was no word on my car for over a week and when i called to ask for a rental they said it has to be looked at first. Why hasn't the car been looked at in over a week?! Now, about three weeks after it was towed, they finally called at about 9:00 AM today and said "you can come get it, it just needed a simple radiator fan replacement." I took the two hour drive down here expecting my car to be ready, now being 3:00 PM, and they say it's not going to be ready today. You're kidding. I never got a rental, we were never updated on the car, got more than one excuse, not reimbursed for the uber, and drove two hours down here just to wait for another two because they haven't even started on it. what ARE you doing Kia Bramlett?

This review is mostly for salesperson (Lee Jones). Lynn…read moreLayton Cadillac is a fantastic dealership with excellent customer service with or without the sale. They've serviced my son car that was purchased elsewhere and are top notch. Lee Jones took care of my sons custom build, my son recommended Lee Jones when I began my search for a new vehicle. Lee went above and beyond to track down the specific car I was looking for. I would recommend Lee to anyone looking to purchase a new vehicle.

Very rude sales staff and they do not have the customers best interest in mind. Becareful when…read morepurchasing a car from them and unless you just have to have the car. Please go somewhere else I tried to warn you!!! If and when you have a bad shopping experience you have been truthfully warned

I carried my wife's car for service and an oil change. Showed up with no appointment with a big…read morebook expecting a long wait. Everyone there was very friendly and helpful. They got the car in and out in under an hour. This was my first encounter with Lynn Layton but it will not be my last. Thank you for excellent service.

I was given an 8 AM appointment and told the part would be there for the service. I sat in the…read morewaiting room for an hour and a half before they let me know that no one had any record of me having an appointment or any part being ordered. We received a text about the scheduled appointment, so it was in the system somewhere. They were indignant that I was bothered by the poor quality of service. One guy even suggested that I shouldn't be upset because it was his birthday. Every single guy in the service department is confused, befuddled, grumpy and absolutely unapologetic about their poor service.. Having an appointment means nothing as far as your timeline for getting service. They are incapable of communicating with written word, so if the guy you talk to on the phone isn't actually there, no one knows anything about the parts ordered or the service needed.

Be VERY careful dealing with this dealership!! They botched a torque converter seal replacement,…read morecaused further damage to my vehicle, and lied saying I have a crack in my transmission case that couldn't be covered under warranty. They tried to charge me 6500$ for something that was covered under warranty with no problem at DIFFERENT dealership. Jeff Vanhoozer (service manager) tried to collect payment from the warranty company for something he KNEW didn't fix the issue. They are a dishonest business that will lie and attempt to steal from you.

I bought a Chevrolet Z71 2500 Diesel truck and had a fantastic experience at Lynn Layton Chevrolet…read more Great caring service and very professional. If you want a vehicle the Lynn Layton group is the place to go.

Waste of Time , they will run you in circles and they WILL NOT work with you on prices. the cars…read moreyou see out front, most of them aren't even ready.

The results are not in yet let's see how they handle the cracked windshield. It should be covered…read moreunder the warranty

I started off the interaction by calling the dealership about the vehicle I wanted. I confirmed…read morewith the salesman the cars price, $47,500. I went to the store in Huntsville AL. I arrived and everyone was ready due to me making a appointment. I arrived and they told me I could go look at the vehicle while they do numbers. When I got to the numbers all a sudden the price of the vehicle jumped to 70k. I asked about the $47,500 and the salesman said that is what they show online. I asked to test drive another vehicle and the salesman sat in the back seat on his phone the entire time. Will drive to a different state if I have to before I deal with them again. BEWARE OF ONLINE PRICES.