Very nice doctor. Very patient and thoughtful. Great service! All my family love the doctor and…read moretheir staff

This time I was late by 15 minutes but they send me a text message stating that I need to fill the…read moreform before my appointment and their site was not working and it took me time in getting that issue resolved . In sound that I got late. For me being late is my mistake and I should not have been entertained but the problem is that the big lady in the front desk was behaving like a robot. She was as rude as can be. I don't think she deserves to be in health care service. In my last appointment doctor was not available and I was there, it did not feel sorry for the situation but when patients get 5 min late they show attitude. So will never go there again. I wish the practice owner look into the matter.

I've been a patient of Dr. Gracer, for nearly a decade, and I can't recommend him highly enough…read more From day one, Dr. Gracer, has consistently provided exceptional care. He is incredibly attentive, knowledgeable, and genuinely compassionate. I always feel heard and well cared for. He always takes time to explain everything in a way that makes sense and ensures I am comfortable with my treatment plan. Dr. Gracer, truly puts his patience first.

Dr Gracer is kind and caring. He takes the time to listen to you and explains everything very…read morewell. He makes you feel like he has all the time in the world to discuss your issues without feeling rushed. I highly recommend this excellent doctor!

I've been a patient at Diablo family physician over 10 years. Karen and Alicia at the receptionist…read moredesk are kind and very nice. They have been with this office for many years. I appreciate their loyalty and getting to know them over the years. My doctor is Dr. Tanvi Raman. Dr. Raman really cares about her patients. She takes her time to listen and find solutions for your medical concerns. She has great bedside manners. I never feel rushed during my visits. I am very happy with her professional service. P.S. I miss Dr. Dolores Musco. She is an outstanding doctor. It's too bad she left the practice to pursue on the concierge level.

This review is for the front desk staff only and not the doctors. I have never dealt with such…read morerude, unprofessional, and cold people in any other medical office or customer facing businesses before. No smiles, no warm welcome, gossip conversations in front of patients and downright rude. I was at my appointment 5 minutes prior and was given a bunch of forms to fill out (mind you I wasn't a new patient, but they didn't review my chart correctly and gave me new patient documentation), I was told if the documentation took me more than 5 minutes after my appointment started that it would be cancelled and would have to be rescheduled. I hope the doctors read the reviews that are being left because your front line represents the first interaction of your business and it was very unpleasant and left a bad taste in my mouth. I have been there 3 times now and have received the same snarky tone and attitude each time. I have called in once to ask a question and before I was finished, I was cut off. Common courtesy is a standard practice in any business not only because you represent that business but because you're a human being. Do better.

Abject lack of care, just billables collectors. I was very clear about the problems I've been…read moreexperiencing, which are basically teetering on life and death at this point, and finally got in to see a practitioner. I was given an assignment to get labs, no actual care, a handful of promises, and a follow-up appointment with more promises which they canceled an hour prior to the appointment. I had every hope I had left in my being pinned on that appointment and the beginning of the unraveling of the Irish knot I currently live in. I've come to learn these random cancellations for the convenience of the practitioners are quite common. I guess they must be getting some irresistible tee times that conflict with patient times. If you want actual care, I highly recommend avoiding this office. You can throw a rock in Oakland and find a more qualified, RELIABLE practitioner.

This office is wildly unprofessional and incompetent. They do not disclose to you that if your…read moreinsurance takes Stanford and they send you to a different Stanford Medical Partners for a lab draw, they send your labs to quest or lab corp. I received a bill and it took over an hour for them to address this issue. While I waited in the office to get clarification of their gross mishandling of billing and handling reffering patients for lab draws both office doors for the managers were wide open. In one room someone was in the phone very loudly discussing how their office was under review for serious HIPPA violations. The unprofessionalism here is unbelievable, they must be used to no patients in their waiting room because she spoke very loudly. I could hear every detail about how patients medical information was left out in plain site for other patrons to see. Then, to add insult to injury, I heard a different manager discuss my situation with the front desk person. Telling him that "it's not Stanfords problem, it's my problem and I need to call insurance." After hearing this despicable response I asked to speak with her and directly confronted her about her disrespectful and unprofessional remarks. I then asked her, how are patients supposed to know their labs will be sent to quest or labcorp if they go to Stanford for lab draws, she states, "we tell you that when you refer you to the location." I told her "yes, well NO ONE TOLD ME THAT." That's what I had been trying to explain to them for over an hour. Her response ? "Oh I'm sorry, well what's your insurance?" At that point I was done, I told her I'm leaving and I have had enough of their incompetence. I saw the same doctor described in a different review. Dr. Chau, idk if it was an off day but he was loudly sighing and making noises my entire consult. Didn't have great recommendations for my issues and had poor bed side manner. AVOID AVOID AVOID. Trust that if you come here you the run risk of being mislead, miss-billed, having your personal health information illegally disclosed, and then any issues to be handled with the upmost incompetence.

Exceptional Care from a Physician in a League of His Own…read more I'm in my 50s and have lived in three major cities, experiencing care from multiple internists and general physicians over the years. While a couple have been good, Dr. Douglas Severance and his staff are in a league of their own. What sets him apart is not just his deep medical expertise but his pragmatic and caring demeanor -- a rare combination in today's healthcare landscape. He has successfully diagnosed complex medical conditions that others might have overlooked, guided me through holistic lifestyle changes that have significantly improved my health, and helped me navigate chronic conditions with both medical precision and compassion. Dr. Severance takes the time to truly listen, understand the full picture of his patients' health, and offer practical, sustainable solutions rather than just quick fixes. His thoughtful approach to patient care has made a profound difference in my life. Plus, he is just a great guy. He reminds me of my brother, an M.D. on the East Coast, who pursued medicine out of a genuine desire to help people. Dr. Severance embodies this same commitment. If more physicians were like him, healthcare would be transformed. I cannot recommend him highly enough--he is truly an exceptional doctor and a trusted partner in my health journey. His staff matches his caring ways. 5+ stars.

Dr. Severance who practices family medicine, listens attentively, he is an excellent communicator…read morewho truly cared about my well being. The staff is friendly, and extremely efficient and caring. My experience was very positive all the way around.

Always great service and good care, couldn't ask anything more from my primary. Ease of scheduling…read moreappointments and in house lab work is awesome

I am incredibly grateful to have Dr. Ward as my PCP, she truly exemplifies what excellent…read morehealthcare should be. She is knowledgeable, attentive and genuinely cares for my health. What sets her apart is the strong focus on prevention--taking the time to educate, offering thoughtful guidance, and anticipate potential issues. She consistently goes above and beyond, never rushing and always making me feel heard and supported.

This review is for the Cardiology department only. Last week my great uncle needed to have a…read morepacemaker put in. After the procedure I asked if it was ok for him to use his microwave oven at home. I had heard that microwave ovens can interfere with pacemakers. The nurse said that she wasn't sure. She suggested to be on the safe side he can use his microwave, but he should run out of the kitchen after pressing the start button. I was appalled. First off my great uncle was a war hero and lost the use of his legs in Korea in an attempt to rid the world of communism. How is a man who is confined to a wheelchair supposed to cook his hot pocket under these circumstances? Just imagine my poor great uncle Sterling having to wheel himself across the kitchen floor to avoid certain death! Is this how we treat veterans in this country? The only helpful person there was Alicia Cruz. I think she was a nurse. She intervened and suggested cooking the hot pocket in the over or an air fryer as these cooking methods will not interfere with the pacemaker. She also noted that cooking a hot pocket in a conventional oven or an air fryer will make a crispier crust. You are a true saint Alicia! God bless you, and God bless America!!

I had a very disappointing experience during my appointment on April 7th, 2025, with Dr. Andrew…read moreCheung, DO, at 200 Porter Dr, Suite #300, San Ramon, CA. From the moment I arrived, the medical assistant, who is blonde and works under Dr. Cheung, displayed aggressive, uninterested, and dismissive behavior that made me feel uncomfortable and frightened. The medical assistant never introduced herself or informed me that she would be administering a COVID test. Things only worsened during the COVID-19 testing. She simply told me to pull my mask down and said, "This isn't going to be fun." She never once mentioned that she would be doing a COVID test or a throat swab, and she didn't explain what tests would be run or why they were necessary. Her overly aggressive approach caused pain and injury when she inserted the nasal swab too deeply, causing bleeding. The throat swab was similarly forceful and painful. When taking my blood pressure, she failed to perform the procedure properly, inflating the cuff and then quickly removing it without obtaining an accurate reading. She never placed the stethoscope like one does when taking manual blood pressure. She also used the wrong size cuff, and instead of properly taking my blood pressure, getting the correct cuff size and recording the result, she fabricated the reading. The assistant was rude, rushed, and unprofessional, slamming doors behind her and showing no interest in my well-being. When the doctor arrived, he was kind and apologized, but the blood pressure reading issue was never corrected on the discharge form. Later, the doctor said the manager would come into speak with me, but after he left, the blonde medical assistant returned and confronted me in a very intimidating manner, asking, "Do we have a problem?" in a tone that felt confrontational. I was shaken by her approach, and instead of offering a genuine apology, she attempted to justify her rushed behavior, claiming she had to attend to another patient. Her response was dismissive and unprofessional. Her appearance back in the room frightened me, as the doctor had told me the manager would be in, not the medical assistant to confront me about my complaint about her. The practice manager, Vicky, dismissed my complaints, suggesting that I was simply having a "bad day," and minimized my experience, failing to acknowledge the serious issues I raised. The practice manager then seemed to defend the medical assistant as if they were friends, mentioning that the assistant had worked there for 15 years with no complaints, and that she herself was a medical assistant for 40 years. She even explained that she was just in a hurry. To which i replied, "they should not schedule me an appointment if they cant take the time to explain the procedure, or properly take my blood pressure, or even introduce themselves" this is no excuse, and there is no reason to rush. It only takes a few seconds to introduce yourself, and explain a procedure. I guess she was trying to justify there was nothing wrong with how i was treated by saying this? Didn't make sense how that was relevant in the moment, and raises more concerns about her lack of concern over her employees behavior towards a patient, given all of the experience she claims to have. This statement that the blonde medical assistant had no complaints in 15 years is false, as there are multiple reviews online with similar complaints about the same medical assistant, who works under Dr. Cheung, highlighting ongoing issues with her behavior and procedures. What's even more concerning is that this particular medical assistant has received negative reviews going back six years, with several patients complaining about similar mistreatment and her aggressive behaviors. It seems that the practice is not taking these complaints seriously, and the assistant's behavior continues to harm patients. Despite the doctor's kindness, the lack of professionalism from the assistant and the practice manager was disturbing. I was left feeling unheard and disrespected, especially disappointing in an institution like John Muir Health, which has a strong reputation. I sincerely hope the practice takes action to address these issues to prevent future patients from experiencing similar mistreatment. I also believe a reimbursement for this visit is warranted. Crazy to pay for care and then be treated this way. I hope no one else has to experience the mistreatment I received during my visit. People who display such unprofessional and aggressive behavior should not be working in the medical field. I sincerely hope John Muir Health takes this complaint seriously and takes action to ensure better care and professionalism in the future, especially for patients who are unable to advocate for themselves or who feel threatened and scared, as I did, by behavior like this.

Dr Hsueh is a very competent physician who doesn't go through the motions, but instead uses…read moretargeted history and exam while taking time to understand your concerns during appointments. He has no staff and handles everything himself from answering calls, scheduling, to checking patients in and out (on top of all the patient care), so it is a different experience than most practices. He is a kind and wonderful doctor - just remember he is one person running everything in a practice, so be sensitive to this and set your expectations accordingly

I turned to Dr. Hsueh because of the way he has cared for my husband for the past 10+ years. He was…read morevery kind and prompt in his response to my recent health issue (shingles). He helped me to get the most effective medication in a timely manner. My arm was healed within a week without any scars. Highly recommended.

Dr. Nath is literally a dream doctor. He cares deeply for his clients to the point that he sees…read morethem as family. It's hard for me to explain the impact he had on my life but to try to quantify it - he was invited and showed up to my college graduation celebration. I can't imagine that kind of care or relationship with another doctor. Anyone lucky enough to have him as their primary doctor is blessed. He is someone who doesn't look for the easy solution but looks to understand the problem and provide the best medical advice possible. 5 stars is not enough to celebrate how incredible, smart and talented a human being Dr. Nath is.

First of I'd like to say...Dr. Nath we miss you!!…read more Dr. Nath was mine and my daughters physician back when he serviced the Long Beach / Los Alamitos area. He was(is) such a great doctor. A very patient and genuinely caring person. To find a doctor like him is very rare. We miss him since he's moved up North but I'm glad to see all the great stars he's receiving in his new location. He is in one word AWESOME.

This is a long pending review that I have been meaning to write for over 6 months now…read more I have always struggled with weight fluctuations. With that came a whole lot of other issues like PCOS, hormonal imbalances, low energy, high triglycerides etc etc. That's when I discovered LeanMD and started the program with Dr Temkin's team (specifically Kayoko). At first it may seem like a standard calorie deficit diet program. When you combine that, with regular exercise, low carb diet, their supplements and weekly accountability check ins, it makes all the difference. I went from 160lbs down to 136lb in my first 12 months. Then took a break due to travel and other engagements and I was able to sustain the weight loss with slight increase of 3lbs(I have been eating regular diet/not on low carb). I was able to fight my PCOS and get my regular cycles back. My hair/skin also improved dramatically (thanks H2O). The biggest value add for me personally working with Kai! She is awesome and keeps it real! This is a lifestyle changing and definitely sustainable program. I highly recommend!

Careful. I only called to enquire and I see appointment booked and email for bank details requested…read more Is this to lay a trap for charging me for missed appointments as I won't come to an appointment booked without my consent! Reporting this business