Absolutely the worst vehicle experience in 55 years of driving 30-40,000 miles per year…read more 2020 Ram with 80,000 miles, despite exceeding manufacturer recommended maintenance schedules, head gaskets failed, cylinders scored. Dealership recommended replacing bad engine with new engine because it was covered by a reliable extended warranty. After engine was torn apart warranty company refused to cover engine replacement (over $10,000). Serra gave me one option, pay $10,000 for a new unreliable V6 engine. No breaks from Serra leadership, mechanics or salesman. Who wants to pay $10,000 for a broken truck that originally cost over $50,000? I begged for a break (like one third to half cost or buy back vehicle), no break. Worst customer service after the sale of any business in 55 years (yes, I was a business owner and a war veteran). Serra responded once with "we are sorry for your situation", a worthless response from a bad dealership. If you are thinking about purchasing from Serra, be very careful. Apparently profits are more important than people (most former Marsh employees are working elsewhere). Ask your salesman how long the mechanics have worked for Serra? Ask salesman why Stellantis now offers a five year 100,000 mile warranty instead of 50,000? Good luck.

For going on 3 hours I waited for a simple oil change. Service was terrible to the point that my…read moreDad is changing in our driveway. Bought parts off of Amazon. Your service department is terrible. The one time you actually changed my oil, you said the rear differential was fine. It wasn't. Had to get fixed elsewhere. Used regular oil instead of synthetic like I always get. Sat next to an 80 year old man who kept being told another hour like I was 3 times. He could barely walk and left like I did. Literally 0 out of 5 stars. Done using your service department. Our family had bought at least 3 new cars from you. Just completely the worst. Done with Serra!

October 2, 2024 My 2015 Jeep Renegade had a sunroof…read moremalfunction and would not close, very chilly at night! Jackson, Brad , and Trevor Thank you sincerely, your customer service is stellar.

I found myself needing a new vehicle on very short notice (to get back to Chicago with kids/dog in…read moretow) -- so to celebrate New Year's Eve I mostly spent it at Bill Marsh. Thankfully, I was introduced to Phil Gronda upon walking in. And by that evening I was driving off the lot in a Jeep that suited us perfectly. Phil was a pro from start to finish. Will happily be back when the lease is up to buy another car from him, was very impressed with the service and love the car. Thanks, Phil!

amazing experience so helpful. the customer service was amazing and was worth the time to go here.read more

Williams sure has turned around with Dan O'Connor being such a wonderful guy &…read more Ed Is also a GREAT guy to work with! Their customer service has been awesome & sure was Great to work with them!!! The Shank's will be back!

I just purchased, this past Saturday, a 2022 GLS 450 from M-B of TC. the 450 had 23,000 miles on…read moreit. The MB-TC team was amazing. Specifically, Christy = = = whom I worked with throughout the process starting with the first call to them which was done out of the blue. Her style was and is, simply described, as a passionate, professional, servant leader. She was warm and welcoming on the phone and in person, but even better, when needed, she was precise, concise, and condensed in the information transfer. That put me at ease. She knew and knows her product and is happy to share and minimize the results gap that can occur in a less professional setting. MB-TC is on their game! The multi-point M-B inspection was beyond my wildest dreams = = = professional and thorough beyond belief even for an engineer and gear-head like me. The background team, that supported the sale, which is critical for the totality of the purchasing experience, demonstrated amazing attention to detail, which in turn provided me a clean and crisp 2022 that looked and drove like a charm. OBTW, the coffee was super and the floor plan was professional. When I sat in the GLS and turned it on, I felt like Hans Solo in the Millennium Falcon. I live 4 hours away and I had the unique opportunity to "test drive" on I-75 and on US 2. Cruising at 85 was effortless on I-75 (in-line 6 with a turbo), the stereo/radio was just plain "wow" in all aspects. Passing cars on US 2 (a 2 lane highway) was a snap with "martha" (the name of the car from the previous owner) easily hitting 100mph a couple of times (65mph to 100 in under 4 seconds) (I felt the need - - the need for speed). The torque was really special. The steering was tight (which I like) but not stiff nor mushy. the cabin environmental controls were great (very intuitive) along with the cruise control. The heads up display was the "bomb". The drivers seat was comfortable beyond compare (amazing ergonomics) (I considered trying out the passenger seat while driving but thought better of it, lol). The cell phone paired up effortlessly. The overall ride was just plain "top drawer". Excellent visibility. Especially found valuable the blind spot safety features of the mirrors. The folding seats were so "german" in design and function (lol) in a good way. I love the folding seats as I transport golf clubs and assorted luggage nominally monthly. Sort of goes along with my pole vaulting poles which with the luggage rails I can now transport effortlessly (yeah, I pole vault for fun at age 73). Mileage back to home was nominally 28mph via filling the tank so as to be precise. The 9 speed tranny is really nice and shifts smooth as silk. The ride is nice and high but with the air suspension you can change that easily. To top off the order, when I got home, I ordered a set of 20" wheels and a set of snow/ice tires (I live where you nominally get 250+ inches of snow). Due to the snow, ice, and salt I immediately purchased fancy floor liners. That is how sure I am of my investment. Christy also filled me in on the service after the sale with MB-TC - - - its all about relationships and Christy has it dialed in. Cheers.

I took delivery of my new S580 just before Thanksgiving 2023! My experience with Mercedes-Benz of…read moreTraverse City (Fox Motors) was spectacular! My sales agent Josh H. has superior knowledge of his product line and was very patient with me as I anxiously awaited the vehicle I had ordered months prior. I highly recommend Fox Motors and Josh H.!

These guys handle oil changes on the Ford fast and no nonsense. Anything serious, we do ourselves…read more Efficiency's solid, but they've left a rag cooking on the engine before, and the "needed" service list shamelessly changes depending on whether you're a man or a woman bringing it in.

Recently purchased a ram truck from Edgar at Fox Grand traverse and he was amazing to work with all…read morearound! He made sure i drove away the day I wanted to get it! Make sure you come here and ask for Edgar!

Stein family is excellent. Great prices and friendly staff. I trust Ryan because he is…read moretrustworthy and honest.

This place is amazing. Very good people. Very honest before, during and after the sale. They…read morereally do care

Service Department for the fourth time in eight months with a new car is an absolute fail. If I…read morewanted an argument with a customer service tech each visit, I'd have consulted the Monty Python course catalog. Each visit results in a negative response and another scheduled visit because the underlying issue was not corrected. I must reschedule, 5 weeks from now, to correct an issue that failed when I picked it up from the last service. How does a professional service center "break" one feature while taking three attempts to repair another? All without any apology, recognition of inconvenience, or insistence of putting this repair ahead of the line? Why didn't I drive to Cadillac or Grand Rapids to purchase a Toyota?

Went in to buy a 60,000 suv Friday Walked by 4 different…read moresalesman all on their computers ignoring me I spent 20 minutes hoping to actually sit in one, got tired of waiting and left I'll be going to a different Toyota dealer to buy one unfortunately

Had that Specialty Car I've been looking for , easiest transaction I've had at a Dealership in a…read moreLong Time. Go see Chaise , He was epic in his communication to what and what wasn't covered , I picked up an extended warranty to CMA Can't wait for my Next Purchase , I'm know WARE I'm going.

Bri and Chase were so helpfull. It was so easy thanks to them. They answered all my questions I…read morehad. I would recommend wares auto sales to everyone.

My mechanic, Jay Bearup, moved here so I followed him. I felt that if he wanted to work for them, I…read moreshould try them out. I made an appointment because my back brakes were grinding, which is never good. Brad quoted me a price which included calipers in the rear and brakes all around. The price was HALF of what the dealer was going to charge, and the dealer's quote was when the brakes weren't as bad! Brad and the mechanics are professional and I will be returning!

After having some less than favorable experiences with my Lexus at several shops around town. Such…read moreas one of the top rated shops on yelp botching a rear brake job and not fixing it after 3 visits, Forcing me to fix it myself. I finally found Car Repair's. Brad Smith and his team are great. They are knowledgeable, professional and friendly. They were able to get my Lexus in and change the timing belt, water pump, spark plugs, brakes and more in short notice. Brad didn't try to talk me into anything extra, he just made some recommendations and explained everything thoroughly as to why it was necessary and a good idea to do while it's already apart. I will be taking my vehicles here for everything from now on and recommend them to everyone.

Heard about some low reviews with Serra Motors of Traverse City, but we wanted to give them an…read moreopportunity to shine. We looked at 4 vehicles, test drove two, and decided on one. I asked if I could have a thorough inspection completed on the car ($157 my dime) and they recommended a top auto shop near by. It was 4pm, and they closed at 6pm so they said they could drop it off at the shop 1st thing in the morning. We made the inspection appointment. This morning, instead of them dropping the car off at the shop, we received a text that Serra sold the car last night, right after we left the dealership. This was unacceptable. I was going to pay cash but it kooks like they found someone to finance. This is an example of prioritizing money over customer service. So today, we went to another Serra property, Price Point, and received better results. Robb (with 2 b's ) was outstanding and got us in to the car we needed, and didn't allow the càr to be sold under our noses. Well done Robb! Serra, treat your Customers better. Be more like Robb.

Tyler Burns, @ Serra used cars. Just bought a used VW Golf it's turned out to be a favorite car…read more Tyler went above and beyond to help me. As a senior single woman, I really appreciate finding a young salesman to guide me kindly and respectfully. I'll definitely will purchase from him again. -Sharon A